The staff is very welcoming and accommodating. Clean, friendly, professional environment. It was a…read morevery nice experience

Today was the most disappointing visit. I donated plasma here several years ago and stopped…read morebecause I suffered a hematoma that took weeks to heal. I recently decided to give it another try. I donated twice last weeki, which was somewhat uneventful. 1st visit was a reevaluation and took about 2 hours. The 2nd visit only took about an hour since it was not as busy and they seemed fully staffed. They have supposedly gone to "Appointments Only as per the website but no one asked when that appointment was and just directed me to the computer questionaire. Once you've completed that, you go to the line to get your finger pricked and blood tested. If all is well you head to the donation quadrant. This location has 8 color coded sections. You take a vacant lounge chair and await the attendant (phlebotomist?) to hook you up. This is the crucial part. Hopefully the attendant is successful in finding and puncturing a good vein. Today for me that was NOT THE CASE. I be sure to eat high protein and hydrate the evening before and hours prior to the donation. The young girl looked at my left arm and then my right and decided to try the right. Well, she missed and told me I got a hematoma, so she would go back to the left arm. Again not a good jab and kept moving the needle (which is a pretty big guage and uncomfortable) and she eventually got the donation flowing after a very uncomfortable few minutes of her searching. I knew things were not going well as I started watching other doners come and go and I wasn't progressing. They were what seemed very busy and short staffed, so most of the 2 hours I was there, there wasn't an attendant in the cubicle supervising the 8 doners. The machines ding and a light appears if the donation stalls and for at least 20 minutes no one noticed mine dinging until I finally spoke up. She went to get a supervisor who inspected and wiggled the already sore area of the the donation needle. So, apparently since I had been there over 45 minutes and just barely given enough of my full donation they decided to unhook me but graciously decided to still compensate me for my almost complete donation. When I voiced my displeasure of my experience the young man just apologized. I got up to leave very dissatisfied and not sure how to handle the fact that I felt unappreciated and both my arms sore, one arm with a cold pack on the hematoma and the donation arm bruised and sore. Tonight, hours after the donation this morning I'm still unsure that I want to return to continue to donate. I will definitely have to let my arms heal before contemplating resuming what I normally consider a worthwhile use of my time donating my plasma. The financial incentives are what prompts most people to donate but plasma is much needed and a worthwhile reason but sadly, I'm not feeling very positive about the donation process I experienced today.

The kiosks at the front run like absolute dogshit, they have been manually slowed down. I had seven…read morepeople skip past me in line as they had used the app, its insulting to my or anyone's time. Just got to Telacris.

Always fast and I've been coming here for a while. Nice and easy and you're out the door in no time.read more

Plan on your first time stay about 3 hours. You check in, then ask you to sit and wait, then they…read morecall you up and ask you your basic questions, have a current ID and a bill to show proof of address. Then they ask you more questions. Then you sit and wait for nurse. Nurse will take you to the back for your physical. She asked me to get on the exam table, which is high for me because I'm short. No stool, no help. They want to see if you can get up there. They cannot help you. Lol, I know I looked hilarious trying to get up there. Oh and remember to have your promo code if you have one. Fortunately the nurse helped me, because I had no idea I needed one and I didn't see it, but I knew about it. The nurse will give you an envelope that has your debit card and instructions. Don't lose the instructions, believe me you will need them. Then when you're done there, you stand in a line with about 10 people in front of you. The medical staff will call you up where they get your weight, blood pressure, heart rate, temperature and check your iron. If you blood pressure, heart rate are abnormal they will allow you to sit and wait for 7-15 min and try it again, like I did. Then they will call you back and make sure you give them a different arm. They always ask you what arm and what finger you want to be pricked. My heart rate was 115, then went down to 101, failed, you get sent home. You could back the next day as a "walk in". Whoa, you mean if you have an appt you have to wait, can you imagine a walk in? Anyway, the trick, don't drink coffee the day of your appt, this will inhibit your iron from being absorbed, thick will cause your iron to be low. When they do your blood pressure make sure your feet are on the foot rest and not dangling, and sit back and relax, otherwise, it will cause your BP or heart to be high. Take a blanket, because it's cold, not a jacket because you're gonna have to take it out anyway when they test you and stick you. Take your own hand squeezer thing, you will need it, they will give you a card with the color of where you need to go. Find an empty bed and just lay down, there's a pillow thing for your arm, put it on the side you want them to use. There's a little cubby at the foot of the bed. The little card they give you, hang it on the machine next to the bed. Make sure you have everything you need to lay there for one hour because once they have you connected you can't get up. You can't take a nap because they put a blood pressure cuff on your arm that will squeeze your arm when it's time for you to start repeatedly pumping your fist, so you need to be awake for that. Lol, before I knew anything I saw this lady in front of pumping her hand so fast it looked like ..... Anyway, you'll see. Another tip, Noemi has a heavy hand. After a while you hear your plasma pouring into the plastic container, you'll see the machine start at zero, you're done once it reaches 1000. I was constantly looking at the machine, the clock and the plasma pouring into the container and then watching everyone pumping their hands so fast and hard. Lol, I chuckled a lot. Did I tell you not to forget to take a blanket or something to keep you warm. After the container is full, your left over blood is returned to your body and if the machine detects you need fluids it will give you fluids automatically. Once you're done, the machine turns green which tells the staff you're done. Now you wait until someone is available to disconnect you. They come and disconnect you, bandage you up, sometimes tightly, which doesn't need to be but oh well, you just want to leave. They give you your colored card back and you put it in a container at the front. Before you walk out your money is in your acct. Voilà Is it worth it, the time, the traffic, yes, if you need the money. Most of the people in there are there for the same thing, they need money and right now. $80, $90, $100 is worth it if you need to pay a bill, gas, groceries, or even just to hold you till your next pay check. Kids are not allowed. The place is clean. Staff wipe after every person, gloves are changed. Drink plenty of water before and after, eat good before you go. You can only go twice a week and have at least one day in between your last appt. That's it.

I went to make a complaint on a employee Leslie who is very rude and that she had given another…read moredonor information on my account when I complained to a mgr heavy set with a reddish brown beard n another employee who was sitting there they both said that HIPPA does not apply to their center only OCHA I'm like what so I asked so it's ok to to other donors about other donors acct and the both said yes that's not wrong I was OMG do you know what HIPPA is n they both said again it only applies to hospitals.. These employees are so ignorant I told I wanted to speak to a director and they said they didn't know who it was I'm like what really .. I am still waiting to here from a director of that location this is ridiculous.. some of these employees should not be working there if they don't know a thing

I want to say this location has been great and amazing experience with the staff on the front floor…read moreand donor floor. They are professional as much as keeping the facility clean and adherence to process for each donor to have the best possible experience. Shout out to Deandra/Ariel S./Nathan/Sean/ Giannna/Brittany/Larry/Juan/Rebekka/Kay/Homero/CJ for each one taking time to always make me feel welcome each time I return to donate. I appreciate all the effort they put into making sure that donors are taken care of efficiently.

The staff who stick the needles in you are very rude. The onsite nurse, doctor and vitals staff are…read morevery friendly and I love the process . They definitely need to screen the staff on the floor as they are extremely rude. The way you can use your phone to complete your check in now that's fantastic and quick. Marbach road is a completely better center. I have gone to that one and once you're done they unhook you fast and quick NB location can have you finished and you're sitting there for 10 to 20 min just to get unhooked. Crazy!!!!

Terrible service. Terrible payout. The Phlebologists barely know how to stick a needle better than…read morea blind chid playing Pin the Tail on the Donkey. They gave me needle bruises twice and act like it wasn't their fault. The head Phlebologist is one of the biggest b word I have ever had the displeasure of meeting. Barely legal Skeleton crew operating the building too. Nobody picks up the phone either. I hate everyone in this place. Go anywhere else but here.

Yes, a plasma facility can usually retest a donor after a false positive result to potentially…read moreallow them to donate again, depending on the specific circumstances and the facility's policies, which often involve a waiting period and additional confirmatory testing to verify the initial positive result was a false positive. National Donor Deferral Registry: A false positive can put a donor on a national list preventing them from donating at participating centers, but if retesting confirms a false positive, they may be able to donate again. Retesting process: If a donor receives a positive result, the facility may require a waiting period before retesting to ensure accuracy. "The FDA revised its guidelines to allow blood centers to do additional work with these donors - for example, by doing additional rounds of retesting - which can eliminate false positive test results and qualify them to give blood again," said Samantha Gomez Ngamsuntikul, the center's associate medical director.Aug 29, 2022 I'm still waiting for them to give me the opportunity for a retest after the waiting period and the false positive I don't need a staff worker to look at me and tell me that they can't help me giving me excuses knowing that they, a co-worker or manager can help me!

I was going to another plasma facility and my niece told me about where she was going and how a…read moregreat place it was. So I decided to go. The first time was good and quick. Every body was very friendly and the service good . The second time was horrible. It took very long to get seated to donate. So many ppl were waiting to be seated to donate and no one was being called. The workers were just standing around. Alot of empty beds and one person called every 15 minutes. Very unsatisfied...

The manager is rude and incompetent, arrogant as well. They leave you waiting to be called for a…read morelong while and no one is doing anything. The one guy that stuck me left me at the end because there was a blockage at the end of the donation. Fix it! Don't just leave me there like it's going to go away by itself...it does not. Another tech was kind enough to come over and get it taken care of. Such a sad little place. Some of the employees are kind, nice--but the bad manager messes it up for all of them. Arrogant little b--...

I have been donating at Grifols plasma on Zazamora and I have had a great experience there. The…read moreemployees are nice and pleasant when you speak with them or need their help. There is one employee however that I use every time he is working due to me having only one arm I use so I am cautious and his name is Nick. He is so nice and careful and makes sure and is on the ball when he works with me. Great job Nick keep up the good work.

This company is the lowest in compensation!!!! I will never donate here again. I came in on a…read moreSunday and donated, recieved $50 for my compensation. Cane again on Thursday should have received $70 only got $50. I could have gone somewhere else and received $100, but I was being loyal. I was told that because it was a Sunday that it was the end of the pay week. Makes no sense a 2nd Donation is a second donation. This company gets $10,000 per donation! I can't believe how greedy they are. I'll never return. Anyone reading this pass this aling and do not recommend this company!

Jordan does a great job of keeping everyone entertained and safe. He's funny and makes you feel…read moresafe and has the softest stick. He does a great job. Shout out to Melanie and Gabriel too. Great place to be.

This is a good place to come donate plasma early in the morning. The staff is friendly and is…read morewilling to help if you need anything.

Gave blood answered all the questions. Then went to give again and found out they didn't think…read moreenough of my time to have a data base for me. So I had to answer same questions I did the first time. I didn't want to prove again that I'm not homosexual. If they don't care then I am out!

Best experience I've ever had do aging blood. Efficient, professional, no pain, and I was in and…read moreout in less that one hour. Great crew!!!!

I do not recommend this place because when donating plasma they hit a nerve in my vein which caused…read moreextensive pain and a huge bruise by my vein. When I went to the person in charge they told me that I signed up for this to include death. They also told me I will not be paid for my time bc too many donations are complaining about their poor service. No kidding

Lots of problems here. Most recently they added a feature that allows for busy people on tight…read moreschedules to Zoe an appointment to donate. All corporate messaging in this states that walk ins are still accepted and appointments are not mandatory. However, in practice they are requiring appointments made through their app and making people who show wait for people that have booked appointments online who don't show up for them. This will increase your wait time to donate by 45 minutes to 1 hour additionally each time you donate. Highly recommended going to a plasma center that values the time of their donors, this is not the place.