I came to donate. Be aware that they do not want whole red blood. They want plasma or at the least…read moreplatelets. The process is long for questioning and testing and they only compensate $50 for an hour-two hour processing. It's very clean inside and employees are professional, very robotic and scripted though. I just got creepy vibes having to be buzzed in the front door. Like why??? It has a weird lab testing facility vibe. Plenty of parking. Like I said they don't want whole red blood so I won't be back.

Great and excellent service. They got me in and out quickly. I thank the head nurse and the person…read morein the front office

Mike the receptionist is truly the best -- such a kind and helpful person. I brought my son with me…read moreto donate blood since I didn't have anyone to watch him, and Mike immediately stepped in to help. My baby started crying, and Mike kindly watched over him while I completed my donation. The staff here in Palmdale are incredibly friendly and welcoming. I felt comfortable from the moment I walked in. I'm very satisfied with the service and will definitely donate again to help patients who need blood.

Went by last week to donate at this location for the first time and first I'd like to thank Kayla,…read moreshe was so sweet and helpful, answered all the questions I had and made sure I was comfortable throughout the whole experience. It was my first time donating power red and she explained the entire process, why it's beneficial and when I'd be able to come back again to donate. My experience was quick and painless AND I left with a free shirt! I'll definitely be coming back for further donations at this location :) !!

It's such a blessing to be well to donate blood. Was invited to participate in the friends and…read morefamily blood donation drive. While not being able to attend during the week in my local area, the scheduling dept informed me that the friends and family blood drive is the entire month of July including weekend locations. During the screening prior over the phone, they ask specific qualifying questions to be a donor. I opted for a Saturday appointment which is quite a drive from the South Bay to Duarte. Parking is free in structure A which is a short walk to the donor building. The donor center is on the 2nd floor. The registration desk helps with the paperwork including specific info for the friends and family blood drive. There are also information sheets in a binder. There is a dire need for blood donations especially with the work that City of Hope does w/cancer patients! After registration, it's a few minutes in the waiting room. I asked for water and they got me a bottled water and drank half of it. Next is like a triage where they do a test prick on a finger and a blood pressure check. Then the tech brings you to station where you lay down sitting up and they poke you and proceed to draw blood. You are then instructed to squeeze the little red thing every 40 seconds. The poor guy next to me had trouble and the techs and later RN tended to him. He was not hydrated well and his blood stopped releasing. They told him that next time he needs to hydrate well and his blood could not be used this time. When the nurse checked on me, I asked if my blood was doing good and she said yes, that my donation is almost done. We chatted and she was super nice. Then it was time disconnect and she escorted me to the snacks and observation area. The staff at the observation at were great . So nice. They made me a decaf and I snacked on some chips. Next I grabbed some chips ahoy cookies. After observation time was done, the gal informed I was free to go if feeling well. Room for improvement is that the registration gal and the techs can work w/ more positive energy. The techs were kinda chatty w/each other. Although one was sweet and other kinda so so. Overall, they do wonderful work at City of Hope and blood donations are critical.

Well I am here to donate platelets for the third time today. The facilities here are very clean and…read morethere is some pretty art outside. Everyone here is also very nice. There is plenty of parking and they even have their own street, appropriately named Hope Drive. There is also valet parking that is free for first time patients. However, all of that is changing on 9/1/20 because they will be doing construction for 2 years to build a parking garage. I recommend looking on their website for updates. Since we are living the covid life these days there are no visitors allowed to the patients. All donors must pass the water fountain and the white valet tents and go just in the door to get questioned about covid. When I came a couple times my iron was too low. I recommend anyone donating to eat healthy meals and ladies, maybe avoid it on the days of your period. The first time I was rejected I had just finished my period. So, when I donate I ask for an orange card first just to check my iron before I have to fill out the much longer blue card. My moms friend's life was saved here many years ago and, although they weren't able to save my loved one's life recently, they tried their best and I do think they prolonged her life. The most touching thing I have seen here is that many nurses and other employees are donating their own blood and platelets to their patients. Five nurses donated to my loved one and that is so touching! So, this place lives up to its name. It really is a place of hope.

Ery organized. Quick and painless. I would recommend donating for cash. To date I have accumulated…read more580.00 in funds

Easy parking, friendly and efficient staff, nice clean facility. I plan on returning as soon as I'm…read moreeligible.

DIDNT HURT AT ALL the women running this is really good and a fast work very professionalread more

From the owner: Mobile Phlebotomy business specializes in saving time and convivence for all our clients. By having…read moreCertified Phlebotomist comes to you!

Great place to do ate fast and friendly service in completely satisfied donors experience was…read moreexceptional

People here do a good job. They know what they're doing. They stay composed and friendly, even when…read morean influx of patients - which is somewhat rare - has them overwhelmed. The phlebotomists, such as Dulce, are always friendly and eager to help.

The last time I was here a few weeks ago, the experience was quite wonderful. Both parties working…read morethere were very professional and my donation was over in record time. I was here several months ago, and (it happened again when I recently visited) the laptop kicked me out when I got to a certain part of the questionnaire. Instead of just signing me back in, the woman seemed impatient, and without saying anything, proceeded to fill it in for me, asking me the questions. I thought that was condescending. Also, both employees were engaged in conversation with each other while I was there. I'm glad my experience this time was better, as I'd considered not donating there again, even if it was the closest location to me.

The staff are nice, friendly, and they make you feel right at home…read more The location is very clean and inside seems like it has been renovated to look more modern. I love the grey floors lol And the chairs in the waiting area are very comfy too. We had appointments so it was pretty easy. Walked in and were greeted. Went over the pre-donation questions like have you gotten a tattoo recently or been out of the country recently etc. Then we did the finger prick and were ready to go. My boyfriend went first, and they started pumping him for his blood lol Then they got me setup. My phlebotomist was great!!! I usually have issues with them finding my veins. Or I get told that I have rolling veins. Not this time! She came right in, looked at both arms and identified that I only have one "good vein" that could be used for drawing blood. She stuck in the needle and it was almost painless. I am used to getting pricked multiple times for them to "find a vein." I really appreciate that I didn't have to go through all that here. This is a great place to donate blood and help save lives! :)

they don't sanitize or clean the blood pressure cuffs that reek of BO which I can imagine give…read moresomeone a fungal infection. most of the staff is friendly and competent but there's like 2 that suck at their job from customer service to using needles. when it's slow they work slow so it doesn't really matter if you try to avoid the rush.

I'm Patrice & I am so very glad that I made the choice to go into the Grifols Biomat donation…read morecenter in Upland. I have been a donor for two years now & it has been very rewarding knowing that the plasma I donate is saving lives. I have learned more about the importance of donating & I am grateful for being paid to do it. It has been a wonderful experience! The wonderful nurse, Indalia who is always so friendly, helpful & joyful is always present & she often makes it fun while donating with having Bingo & giving away extra cash! All of the staff members are very friendly & helpful as well in making the donation process a pleasant one each time! The center is a very clean & safe environment. I am VERY grateful for Grifols Biomat in Upland!

I freaking love this place. I have given blood 7 times in the last month, and I've made nearly $600…read morefor my first few donations. It's awesome. I go to the one in Van Nuys but I think I officially signed up at the one in Santa Fe Springs, CA. I really appreciate how they gave me an 'express pass' the first time, and then they sent me one for my birthday! The Van Nuys location gets SUPER busy, and those express passes come in handy. Even without them though, the regular line isn't terrible - the workers here are LITERAL angels that are extremely efficient, kind, and good at their jobs. I'm grateful to have found this place. I recently lost my debit card, and they had to send me a new one. The ONE negative thing was the fact that it took them 30 minutes to answer the damn phone when In needed a replacement card, but they were able to successfully send me one in 7-10 business days. I will recommend this place to anyone who is willing to take an hour or two out of their day to donate plasma to help another person. Thanks Octapharma Plamsa!

No sense of direction on where lines end or starts…read more Appointment recommended.. you will still wait

I've been donating blood here since 2015 and the UCLA Blood & Platelet Center is always a great…read moreplace to visit! The staff is very nice here and always make sure that all the donors are treated properly. They are well trained and in my 8 years of coming here they have always hit the vein in one puncture. In some other places I went to it has taken multiple tries for phlebotomists to find my vein. I used to donate whole blood here, but I switched to doing platelets in 2021. They have more advanced apheresis machines now where only one arm is needed, because the blood can be drawn and returned through the same needle. This allows you to use one hand for activities so you can use a phone or laptop. Overall, donating blood is a very important thing and something that can help many cancer and accident victims. I'm thankful that the staff here gave us the chances to be able to save the lives of others.

TLDR; I've been here twice - once in 2023, once last week. Both were bad experiences that left me…read moreconcerned for the wellbeing of both donors & recipients. I wouldn't go back to this place even if I got paid to & I will be praying that if I ever need a transfusion, these people have not touched it. They wasted my time & my blood, but at least I didn't leave with two sprained ankles this time.. __________________________ 2023: I passed out after donating (had never happened to me before, obviously not ideal, but can happen to anyone, is a known risk, whatever). The way they handled it was awful. I was in the bathroom, pulled the alarm, unlocked the door so I could be reached more easily, & sat down in the chair. I heard them come up to the door, open it, not see me in the chair off to the side, and say "oh it must've been a drill", then LEAVE. I don't remember because things started to go black around this time, but I think I yelled or threw something to get their attention as I was passing out. They caught me as I was falling out of the chair so that I didn't hit my head (v grateful for that!), but the way they caught me sprained both my ankles as I fell. Had they responded appropriately to the alarm, my ankles could've been spared. Then they had me SITTING UP the whole time I was "waking up"- going in and out of consciousness. It was a terrible feeling to know I needed to lie down, surrounded by several healthcare professionals all doing the wrong thing, but not awake enough to communicate nor move myself. They were trying to force feed me food & liquid as I was in & out of consciousness (!). Even non-medical folks know to lay someone down after they've passed out... and to not feed someone who isn't fully conscious... I spoke w/someone in charge (some man, don't remember who) after that experience, gave them feedback on all the ways that went wrong. They promised to revisit their training, acknowledged that what happened was unacceptable, etc. I felt as okay as I could after that. Last week: It took me 2.5 years to go back to donating after that traumatic experience, and I decided to give the same donation center another shot- they have such a good rep, & they seemed sincere about doing better. Really wish I stayed home. The moment I walked into the center, the vibes were OFF. The reception desk area had like 8 staff chatting, not paying attention to people walking up to check in, & seemed v chaotic. Each of them thought someone else had spoken to me already. I was rushed through the intake process, then had to sit anxiously in the chair for a long time bc they didn't label the bags correctly. Then had to switch chairs. Then the nurse f'd something up, the needle hurt a lot going in & had to be wiggled around (bruised a bunch). Those things aren't a huge deal, but again, I'm anxious AF & passed out last time I was there, so was really hoping this would be quick/easy. AFTER A WHOLE GALLON OF MY BLOOD LEFT MY BODY, someone came up to ask what meds I'm on (not in private). Informs me that one is on their deferral list. I say no its not?! I reviewed the list multiple times, including when I checked in! Then they show me an INTERNAL list that the public can't see (?!) which shows a 30-day deferral period for one of the meds I'm on. I pointed out I've been on this med (and/or another on their list) for many yrs, so that means my 2023 donation was ~contaminated~ as well. They did not seem concerned. Super sad my blood won't go to a patient. I was near tears & had to ask what would happen to it, if it was getting wasted. I was told it would "go to research"-no other details. Wish I could have it back! Still feel lethargic & the bruise on my arm keeps getting darker, ha. The call I received back this time felt like lip service & I did not feel heard, nor like my concerns were being taken seriously. I asked to be called back by the director but received a call back from a fellow. The individual who did my intake was being blamed (which, sure, she should've asked about meds) but there are clearly bigger issues going on in pre-screening, process, training etc. When I brought up concerns about my past donation, I was told that the donation hadn't been used. When I was upset about not being told that, she looked it up & said it had been. I expressed my concern about that and was told "well the person who got that donation was really sick so it doesn't matter"....??? Trying to figure out what board or where to report this since as I mentioned... big concerns for peoples' safety!