Great and excellent service. They got me in and out quickly. I thank the head nurse and the person…read morein the front office

I came to donate. Be aware that they do not want whole red blood. They want plasma or at the least…read moreplatelets. The process is long for questioning and testing and they only compensate $50 for an hour-two hour processing. It's very clean inside and employees are professional, very robotic and scripted though. I just got creepy vibes having to be buzzed in the front door. Like why??? It has a weird lab testing facility vibe. Plenty of parking. Like I said they don't want whole red blood so I won't be back.

Mike the receptionist is truly the best -- such a kind and helpful person. I brought my son with me…read moreto donate blood since I didn't have anyone to watch him, and Mike immediately stepped in to help. My baby started crying, and Mike kindly watched over him while I completed my donation. The staff here in Palmdale are incredibly friendly and welcoming. I felt comfortable from the moment I walked in. I'm very satisfied with the service and will definitely donate again to help patients who need blood.

Went by last week to donate at this location for the first time and first I'd like to thank Kayla,…read moreshe was so sweet and helpful, answered all the questions I had and made sure I was comfortable throughout the whole experience. It was my first time donating power red and she explained the entire process, why it's beneficial and when I'd be able to come back again to donate. My experience was quick and painless AND I left with a free shirt! I'll definitely be coming back for further donations at this location :) !!

Well I am here to donate platelets for the third time today. The facilities here are very clean and…read morethere is some pretty art outside. Everyone here is also very nice. There is plenty of parking and they even have their own street, appropriately named Hope Drive. There is also valet parking that is free for first time patients. However, all of that is changing on 9/1/20 because they will be doing construction for 2 years to build a parking garage. I recommend looking on their website for updates. Since we are living the covid life these days there are no visitors allowed to the patients. All donors must pass the water fountain and the white valet tents and go just in the door to get questioned about covid. When I came a couple times my iron was too low. I recommend anyone donating to eat healthy meals and ladies, maybe avoid it on the days of your period. The first time I was rejected I had just finished my period. So, when I donate I ask for an orange card first just to check my iron before I have to fill out the much longer blue card. My moms friend's life was saved here many years ago and, although they weren't able to save my loved one's life recently, they tried their best and I do think they prolonged her life. The most touching thing I have seen here is that many nurses and other employees are donating their own blood and platelets to their patients. Five nurses donated to my loved one and that is so touching! So, this place lives up to its name. It really is a place of hope.

I never knew I could donate platelets until I came here. I was just donating whole blood, but the…read moreemployees just looked at my arm and said my vein was good! So fast forward a couple weeks and now I have the experience of donating whole blood and platelets through City of Hope. The process is similar at check in but the machines and donation duration times are different. Do some research and see what you're able to do and what fits your schedule. From City of Hope's website: "Because of the seriousness of the cases treated at City of Hope, our patients need more blood and platelets than patients at any other major medical center surveyed in Southern California." City of Hope uses approximately 37,000 units of whole blood and platelets a year so you can imagine the demand for donors. I like donating directly to facilities so they can save some money from buying stock from third parties. On the first floor you can look through the window and see what's in stock for the whole facility to use, it's always very serious to see how low stocks are. Platelets are in high demand due to patients' needs and to their shorter shelf life. City of Hope is very appreciative to their donors: designated parking just for donors, fast processing for both walk-ins and appointments, warm blankets and heat packs, personal TVs and headphones, the best snacks, seasonal raffles, and small gifts (T-shirts, In-n-out and Starbucks giftcards, Baskin Robbins pint, Regal movie ticket). Staff and volunteers are excellent in care and make you feel comfortable, very important if it's your first or hundredth time. If you're thinking of donating serious consider coming to City of Hope's Blood Donor Center, one of the best gifts a patient here can receive for the upcoming holidays!

I go there every two months and they take care of me very well. It's a positive experience.read more

Easy parking, friendly and efficient staff, nice clean facility. I plan on returning as soon as I'm…read moreeligible.

DIDNT HURT AT ALL the women running this is really good and a fast work very professionalread more

From the owner: Mobile Phlebotomy business specializes in saving time and convivence for all our clients. By having…read moreCertified Phlebotomist comes to you!

I almost didn't go because the reviews are so bad. I'm glad I went! The staff is wonderful and…read morepatient. The facility is super clean. There was a very brief wait when I went around 8:30 am on a weekday. The donation was easy and quick for me. I had a great experience and plan to return.

Great service went on a Monday morning around 11 Luda assisted me she is great the women who poked…read moreme was gentle as well I think her name was Amanda overall my experience was awesome I would say it's pretty fast service compared to the places were I've been this is fast service! Definitely Recommend

Tried to give blood today and left in a lot of pain with no donation completed. I arrived and there…read morewere two women- one in scrubs one not. The woman not in scrubs began my blood draw process while the woman in scrubs went to the restroom. She inserted the needle- did not tell me that she was going to insert, no "take a big breath in", "you'll feel a slight prick", etc. She inserted the needle and did not hit a vein, she proceeded to move the needle around in my arm which caused a lot of discomfort. I winced multiple times. The woman in scrubs came out of the restroom and the other woman immediately asked her to reposition the needle that was in my arm. She then continues to move the needle around in my arm until it hits something VERY painful. I yelped and she then said she would take it out. She was in the middle of pulling out the needle, I'm wincing and expressing extreme discomfort, and the girl not in scrubs asks me to confirm my date of birth. I understand needing the information but it did not feel like an appropriate time. The vein in my right elbow is positioned sideways and the woman in scrubs said she did not feel comfortable continuing. I have never had problems with blood draws in my right/sideways vein so that in addition to the unsuccessful left arm draw made me feel that they were both in need of training by an appropriate source. It felt that the woman in scrubs was the lead phlebotomist of the two but with the mistakes and nerves presented in both, additional training is needed so this does not happened to anyone else. I will not be returning to donate blood at this location.

The last time I was here a few weeks ago, the experience was quite wonderful. Both parties working…read morethere were very professional and my donation was over in record time. I was here several months ago, and (it happened again when I recently visited) the laptop kicked me out when I got to a certain part of the questionnaire. Instead of just signing me back in, the woman seemed impatient, and without saying anything, proceeded to fill it in for me, asking me the questions. I thought that was condescending. Also, both employees were engaged in conversation with each other while I was there. I'm glad my experience this time was better, as I'd considered not donating there again, even if it was the closest location to me.

I'm Patrice & I am so very glad that I made the choice to go into the Grifols Biomat donation…read morecenter in Upland. I have been a donor for two years now & it has been very rewarding knowing that the plasma I donate is saving lives. I have learned more about the importance of donating & I am grateful for being paid to do it. It has been a wonderful experience! The wonderful nurse, Indalia who is always so friendly, helpful & joyful is always present & she often makes it fun while donating with having Bingo & giving away extra cash! All of the staff members are very friendly & helpful as well in making the donation process a pleasant one each time! The center is a very clean & safe environment. I am VERY grateful for Grifols Biomat in Upland!

I always have a great experience, today Mandy helped…read moreme........................................................................................................

I freaking love this place. I have given blood 7 times in the last month, and I've made nearly $600…read morefor my first few donations. It's awesome. I go to the one in Van Nuys but I think I officially signed up at the one in Santa Fe Springs, CA. I really appreciate how they gave me an 'express pass' the first time, and then they sent me one for my birthday! The Van Nuys location gets SUPER busy, and those express passes come in handy. Even without them though, the regular line isn't terrible - the workers here are LITERAL angels that are extremely efficient, kind, and good at their jobs. I'm grateful to have found this place. I recently lost my debit card, and they had to send me a new one. The ONE negative thing was the fact that it took them 30 minutes to answer the damn phone when In needed a replacement card, but they were able to successfully send me one in 7-10 business days. I will recommend this place to anyone who is willing to take an hour or two out of their day to donate plasma to help another person. Thanks Octapharma Plamsa!

Awesome place, professional staff!! Always a great…read moreexperience. Andrea is extremely helpful and attentive. Always coming here!!

I've been donating blood here since 2015 and the UCLA Blood & Platelet Center is always a great…read moreplace to visit! The staff is very nice here and always make sure that all the donors are treated properly. They are well trained and in my 8 years of coming here they have always hit the vein in one puncture. In some other places I went to it has taken multiple tries for phlebotomists to find my vein. I used to donate whole blood here, but I switched to doing platelets in 2021. They have more advanced apheresis machines now where only one arm is needed, because the blood can be drawn and returned through the same needle. This allows you to use one hand for activities so you can use a phone or laptop. Overall, donating blood is a very important thing and something that can help many cancer and accident victims. I'm thankful that the staff here gave us the chances to be able to save the lives of others.

TLDR; I've been here twice - once in 2023, once last week. Both were bad experiences that left me…read moreconcerned for the wellbeing of both donors & recipients. I wouldn't go back to this place even if I got paid to & I will be praying that if I ever need a transfusion, these people have not touched it. They wasted my time & my blood, but at least I didn't leave with two sprained ankles this time.. __________________________ 2023: I passed out after donating (had never happened to me before, obviously not ideal, but can happen to anyone, is a known risk, whatever). The way they handled it was awful. I was in the bathroom, pulled the alarm, unlocked the door so I could be reached more easily, & sat down in the chair. I heard them come up to the door, open it, not see me in the chair off to the side, and say "oh it must've been a drill", then LEAVE. I don't remember because things started to go black around this time, but I think I yelled or threw something to get their attention as I was passing out. They caught me as I was falling out of the chair so that I didn't hit my head (v grateful for that!), but the way they caught me sprained both my ankles as I fell. Had they responded appropriately to the alarm, my ankles could've been spared. Then they had me SITTING UP the whole time I was "waking up"- going in and out of consciousness. It was a terrible feeling to know I needed to lie down, surrounded by several healthcare professionals all doing the wrong thing, but not awake enough to communicate nor move myself. They were trying to force feed me food & liquid as I was in & out of consciousness (!). Even non-medical folks know to lay someone down after they've passed out... and to not feed someone who isn't fully conscious... I spoke w/someone in charge (some man, don't remember who) after that experience, gave them feedback on all the ways that went wrong. They promised to revisit their training, acknowledged that what happened was unacceptable, etc. I felt as okay as I could after that. Last week: It took me 2.5 years to go back to donating after that traumatic experience, and I decided to give the same donation center another shot- they have such a good rep, & they seemed sincere about doing better. Really wish I stayed home. The moment I walked into the center, the vibes were OFF. The reception desk area had like 8 staff chatting, not paying attention to people walking up to check in, & seemed v chaotic. Each of them thought someone else had spoken to me already. I was rushed through the intake process, then had to sit anxiously in the chair for a long time bc they didn't label the bags correctly. Then had to switch chairs. Then the nurse f'd something up, the needle hurt a lot going in & had to be wiggled around (bruised a bunch). Those things aren't a huge deal, but again, I'm anxious AF & passed out last time I was there, so was really hoping this would be quick/easy. AFTER A WHOLE GALLON OF MY BLOOD LEFT MY BODY, someone came up to ask what meds I'm on (not in private). Informs me that one is on their deferral list. I say no its not?! I reviewed the list multiple times, including when I checked in! Then they show me an INTERNAL list that the public can't see (?!) which shows a 30-day deferral period for one of the meds I'm on. I pointed out I've been on this med (and/or another on their list) for many yrs, so that means my 2023 donation was ~contaminated~ as well. They did not seem concerned. Super sad my blood won't go to a patient. I was near tears & had to ask what would happen to it, if it was getting wasted. I was told it would "go to research"-no other details. Wish I could have it back! Still feel lethargic & the bruise on my arm keeps getting darker, ha. The call I received back this time felt like lip service & I did not feel heard, nor like my concerns were being taken seriously. I asked to be called back by the director but received a call back from a fellow. The individual who did my intake was being blamed (which, sure, she should've asked about meds) but there are clearly bigger issues going on in pre-screening, process, training etc. When I brought up concerns about my past donation, I was told that the donation hadn't been used. When I was upset about not being told that, she looked it up & said it had been. I expressed my concern about that and was told "well the person who got that donation was really sick so it doesn't matter"....??? Trying to figure out what board or where to report this since as I mentioned... big concerns for peoples' safety!