Great place to do ate fast and friendly service in completely satisfied donors experience was exceptional

People here do a good job. They know what they're doing. They stay composed and friendly, even when an influx of patients - which is somewhat rare - has them overwhelmed. The phlebotomists, such as Dulce, are always friendly and eager to help. read more

Even though I dont like to donate alot. I like the extra money and I love that I helping save people life's

Great service went on a Monday morning around 11 Luda assisted me she is great the women who poked me was gentle as well I think her name was Amanda overall my experience was awesome I would say it's pretty fast service compared to the places were I've been this is fast service! Definitely Recommend read more

DO NOT COME HERE. i hesitate to even call the staff here medical professionals, they seem UNABLE TO THINK COMPETENTLY and should NOT BE TRUSTED to work with needles or biohazards. THE PAY IS LOW and appointments always take longer than estimated. if you want to be treated like a human being and make a good chunk of change don't waste your time here. HemaCare is another facility in the valley with legitimate professional staff and a quality pay rate. read more

I recently visited to donate plasma for the second time, and this was a frustrating experience from the start. When I arrived, the staff at the counter were too busy gossiping among themselves while people, including myself, were waiting. It felt very unprofessional and made me feel like I wasn't being treated with the respect I deserved. Things didn't get better once I was seated. The medical professional who started the procedure seemed inexperienced, as they inserted the needle but kept moving it around, all while the machine was beeping. It took a while before they called someone else for help. That person, who had been gossiping earlier, casually mentioned that the needle had infiltrated, which made me stop the donation. I asked if I could still receive payment for the day, and they told me no. Feeling a bit frustrated, I agreed to try again with my right arm. But that, too, didn't go smoothly. They took way too long, and the procedure ended up being a total waste of time. Overall, the lack of professionalism and care was disappointing. I would not recommend donating here. All bruised up, and not to mention, the first time I donated they called and ask how I was doing the day after. I have not heard from since then. 4 days later. It's a shame, I won't be going back and the life saving plasma will be going to waste. read more

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I almost didn't go because the reviews are so bad. I'm glad I went! The staff is wonderful and patient. The facility is super clean. There was a very brief wait when I went around 8:30 am on a weekday. The donation was easy and quick for me. I had a great experience and plan to return. read more

I've been donating for a couple years now, and I decided to never return to this facility for any future donations. In the beginning donation times were swift and the "customer service" I experienced was average if not above average. As time went by some of the individuals that would stick me were so bad at finding my vein and keeping the needle placed properly inside of the vein my wait times were extended. Not to mention the pain and bruising that came along with it. Do not be surprised if you are left on a machine for extended periods of time with no progress being made, I needed to pause my machine so an employee would notice I was not pumping via the light on said machine. To make matters worse the lead supervisor that they have working on the floor Monica has some of the worst manners and rhetoric i've experienced in a "health care" setting. She once told me that she would be able to cut the receiving portion of the saline process to make my appointment faster since they were taking to long to initially start the process for me as I would miss an additional appointment I had elsewhere, when I had informed another employee of this she said nobody does that and she didn't know why she told me that . Also was told because I refused to have her stick me due to her relaying of false information to me. She also informed me I would need to go waiting back to the lobby if another employee was not able to stick me within a certain time frame which I have no control over so that is the facilities fault, when I confirmed this information with another employee I was informed I had rights that she could not intervene with. Additionally when I had a email for a bonus for donating since I had stopped going for these reasons. When I told Martha and shown her the email, monica needed to check the email again to verify the validity of the email. There is alot of undermining on Monicas part when it comes to the rest of the staff. Monicas so called "intimidation" that she believes she has with her co workers has also affected them from setting up my machine properly entirely due to her unnecessary micromanagement skills . I won't mention the cleanliness of facility because some days were fine other days I got on a bed with someone else's blood on it which personally didn't really matter to me. As someone who works a full time 12hr shift job the last thing I needed was to deal with some petty miserable "phlebotomist" when money wasn't why I was there in the first place. Very glad I will not be returning also Christy and Martha are amazing will stick you perfectly and painlessly every time and are very sweet and informative individuals, they will be missed. read more

I've only started donating in this center for a few weeks and they've already paid me the wrong amount TWICE! (paid me $40 instead of $70 for 2nd donation). Once is a mistake, twice is a pattern ... that's either from laziness or incompetence! I left a voice mail to the manager, let's see if anything will actually change. This is my 2nd one star review for Grifols Reseda, so you will definitely hear from me again if they screw up some more. read more

I showed them my email they sent for 50.00 bonus . They didnt honor the 50.00 bonus, robbed me blind! Shoulda known not to trust their low rating read more

Like with any plasma place, it is what you make of it. One of the cleanest plasma places I've ever been to the staff is friendly and kind. The pay was higher, but of course the law of & demand changes that. I've been coming here now for a couple years and I do recommend this place. read more

Understaffed-- they take forever. I am about to walk out-- go elsewhere do yourself that favor unless you want to waist a whole day

I've been coming here since August of 2023. Wait times since around August of 25 have tripled. I would wait around 10-15 minutes in the waiting area (as a returning donor) while they would be constantly calling people to the back. I heard management changed and with it came what seems like lots and lots of waiting. I love that the place is clean and staff is nice. However I can't get over that service used to be extremely faster! Now they call people in batches. The process went from 1 hour (when properly hydrating and making sure I eat a protein packed meal). Now I made my appointment at 6:15 and at 9 I am still waiting to be sent to donate. I recommend freeing up 3-4 hours prior to coming. read more

This company has no way to contact them for issues or questions. The compensation keeps dropping and for a single mother who depends on the $$ it makes things that much harder. I would love it if I could get a hold of someone in corp read more

I went to donate for first time ever and I had a terrible experience. A woman with short red hair wearing glasses literally interrogated me with a very judgmental voice and I left as I don't allow being treated like that. I will NEVER DONATE. that's it for me . terrible service. they should NOT have someone like her welcome people.. read more

Had a terrible experience. Went online to book appointment for the afternoon ended up going in waiting an hour just for them to tell me that they weren't doing any more appointments. This was the initial set up so I assumed it would take longer than normal but regardless after waiting for a full hour they then told me that I had to leave because they weren't doing any more exams that day. I wish they would've told me that when I first came in so I didn't waste an hour +30 minutes of driving both ways. read more

Did you do good work? Business establishment is very professional. Employee take care for their customers.

I've been making donations for a little over a year now, and each time it gets more and more harder dealing with the people at Grifols in Chicago on central. The customer service is terrible and now the last time I donated . I was promised a $50 bonus which I never received. I then called in spoke to a representative , filed a complaint and was told it would be resolved in 72 hours. It never was resolved and I was never paid my bonus. Now if they would pay me I would never go back. They need to HONOR their promises. read more

They changed the machines and now the filters get stuck all the time. The time it takes to donate is making it harder to come in

Usually the experience is alright. However they are short staffed numerous times which increases the wait time and the length of the whole procedure. And if something goes wrong, such as in my case a bottle with a hole in it leaking plasma, 2 staff members were rather easygoing about it, laughing about it then casually telling me not to come back for 2 months without so much as an apology for what would have been a very preventable incident if more attention was paid. Depending on which staff member you get, the whole experience can range from quick and easy to painful. read more

It seems like the criteria used to assess if one is an eligible donor is completely arbitrary. I see people constantly get turned away for what appears to be ridiculous reasons and it's always the same people doing the turning away also I referred a friend here and he had a horrific experience, leaving his arm badly bruised up and down. He wasn't able to donate and is too spooked by the barbaric treatment to return. Since the retention rate is so low you'd think they wouldn't be turning people away for nonsensical reasons (scratch on your arm, suffix not on social). read more

The worst experience ever. I came in just to waste 3 hours of my time. This place is not even that busy compared to Octapharma. This place is not worth giving your time. I will not be coming here. I don't recommend coming here unless you don't care about time. Definitely not worth it. I hear a lot of negative things about this location and now I see why people are going to OctaPharma. The process is a lot faster. read more

Passionate about serving the community. Donating plasma requires a generous spirit and a compassionate heart.

I have been a donor for the past 5 months and had a pretty great experience overall screening time can take a bit but nurses and staff are usually busy it's rare to see them standing around and or talking about anything other than for assistance. Overall good sticks and when I did have an issue they were all very attentive and helped me immediately. Definitely need patience if ur in a rush not for you. Morning time is best time to go, evening it's obviously busy so be patient!!! But good staff and care love this center. read more

The front ppl are ridiculous. They take forever to check in. It's really annoying. I would rate them -100000 stars if I could. The staff that draws the plasma is great. I wish I could do 2 reviews. 500000 stars for the back staff. read more

Be prepared to wait an hour even if you make a prior appointment. There is usually only 1-2 people checking in donors with over 10 people waiting. It should just be first come first serve because the appointment system is useless. Just make sure you carve enough time to be here at least 2 hours each time. read more

Christy is my favorite phlebotomist, I think she is very nice and professional. She deserves a raise. . read more

This place has cost me money. I donated twice and was deferred my third visit for low protein. I scheduled another appointment later the same week and was told my initial blood draw during my physical was 5.9 and needed to be at a 6 for protein. Instead of doing another finger print to recheck, Grifols took a whole new tube and said I'd have to wait a week for them to send it to a lab and get the results back. They won't tell you the results over the phone so you have to drive to the center and ask them to tell you in person. I've had to do this twice. I'm not going back. I've donated at BioLife and if you're low on whatever, they simply tell you to come back the next day. Why does Grifols draw an entire tube and send it off to a lab to retest for everything? Stupid and wasteful of my time, and gas. read more

guaranteed me and my friend 4 times of giving plasma for $125 a piece . the third time they changed it to just $100, my fourth time i just went in and they are saying $40. I even have a piece of paper proving what the rates were for my first four times. At the end of the day this place treats you like fucking cattle go somewhere else, i wish i would have. This was the second day that they left the needle in me for upwards of 15 minutes after i was finished. so severely understaffed that out of the 6 times that i've called trying to set up an appointment nobody answers. give another place a shot. read more

I will not be returning here again. Awful service. My arm was cramping up so bad. I was almost done. I couldn't help moving my arm hoping it will stop the severe cramping and I was ignored multiple times, my vein got huge. I asked to be removed and all I got was scolded by Adriana how I was going to be deferred for me getting a severe cramp and charged 5 dollars for not finishing up the donation.. What makes you think I want to go back? Bill me for the 5 dollars.. I was going to help people but I did not think I would be treated like this for getting a severe cramp...this is bs.. read more

Staff and facility are fine. Did not receive new donor promotion based on being here before. In the past y'all always gave promo price if you had to go through new donor process once again (6 months). I was told "corporate " won't allow it anymore. If that's so, it needs to be posted or mentioned in the new donor processing, not after first payment is received read more

Merge or takeover of freedom plasma in Zanesville, dropped pay $25 a week and $45 for veterans! Too bad the workers are great! I thought perhaps the plasma supply was great,according to Google it's not. read more

I was really interested in selling my plasma here but saw the many negative reviews... To get more info I looked up Grifols on the Better Business Bureau website. They are not BBB accredited. The business has responded to only 6% of complaints filed. The BBB gives them an F rating. You can see my screenshot of the BBB page. Yikes. This business doesn't care in any way about their professional reputation. Or you. read more

Grifols - BBB on Grifols 11 5 2022 - Blood & Plasma Donation Centers Near Me - Reseda, California

Security guard with long beard needs to be trained not to harass donors as they walk into the building. He is very loud and aggressive. Why does he touch people without asking? I don't appreciate him slapping my back. What is going on over there? read more

Grifols is great! Clean lobby and donation center. Staff is friendly and knowledgeable. Appointment system is much appreciated. Would definitely recommend coming here vs. competitor. read more

Love this place, nothing like helping people who need it and also getting compensation the people are always friendly and gentle.

Don't donate here. Don't work here. They're absolute scumbags to all their employees. Think you had an 8 hour shift tomorrow? Not anymore. They changed the schedule in the middle of the night and now you're working 12. Think you can have set days off? Hell no. That's a "privilage" and it will be taken away whenever they deem necessary. Time for a raise? How does a nickel sound. Up and coming Flebotomist trying to get your sticks? They won't tell you this but they don't count here so that's a big waste. This company is the epitome of a greedy corporation. They will line their pockets with the tens of millions of dollars in profit they make per year (do a quick Google search on that) and that profit will not go back to the donors or the employees. Do not give them a shred of your time or money. Ever. ​ read more

Techs need training!!!! They dont know how to properly stick a patient; then the center defers you because of their own bad techs sticks.

If I could give this place zero (0) stars, I would. I was coming in as a new donor on 4/28/2025 and noticed the atmosphere was very negative between other donors and the staff members. I didn't pay that any attention because I'm the type of person that always give people the benefit of the doubt, especially if I don't know a person. So, everything was going perfectly fine. Up until I was screened. Everything was going well, until they took my blood pressure (BP). It kept reading 170 something/110 right...so, I'm thinking to myself "what's wrong with me - am I going to die soon"? But,I was feeling well. Next day, mind you, I am missing a full day's worth of work - I come back to donate as a new donor and again, my blood pressure was 179/110. The lady took it again and it read 190/110. At that point, I knew it wasn't my health. Hell, a 5-year old would be able to know something wasn't right. I told them if I was at 190/110, I would be in the hospital! A screener responded by saying "well, it all depends". I cut him off really quick and told him, "I would know better, because my mom was in the medical field. She died helping others feel better." They had me sit for 15 minutes; my BP then read 187/110. At that point, I knew they were playing with me. I went to another plasma center donation place and my blood pressure was 140/89 and it only took me about a good 25 minutes to donate!!! So, be careful when considering this dump!!!! read more

Again...each and every employee at Vanowen...awesome...all throughout. Exceptional, is Jessica's care of me, at screening, with my overthinking, and high pulse. She helps me through...amazing. Got a great stick, again, by Jackie. She also knows, just how to position my armrest, too...and even did my dc, today! Truly, the sweetest, staff! read more