Returned from a 3 day trip to discover our fridge/freezer had stopped. I tracked down places that…read moreservice LG appliances online, called late at night not expecting anyone to answer. Was lucky Cobie did and set us up for an early appointment the next day. Issac found the problem right away, asks replaced the condenser. Everything went smoothly, prompt, clean service. I highly recommend Urgent Appliance Service.

Heather is fantastic! I just called her on a holiday weekend at 8:30pm and she picked up and was…read moreincredibly helpful. My elderly mother in law's refrigerator in Utah pooped out tonight, and I called her from California for help. This is the very best of small business! Thank you Heather, you helped us out tremendously.

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

Found them through Yelp while I was looking for a washer repair earlier this year!…read more My washer just randomly stopped working at the beginning of the year, and Baseline Home Maintenance was super quick to come out and help me get it fixed. Pricing seemed reasonable, the technician was in and out in an hour or so, and my washer has been working great ever since! Would highly recommend.

would not recommend Baseline Home Maintenance. I contacted them through Thumbtack and agreed to pay…read morethe $99 diagnostic fee for them to come out and identify the issue with my dishwasher. The problem was a broken latch which I already knew. They then quoted me an additional $262 for the repair. The price seemed high, but I wanted to get the issue resolved, so I agreed to move forward. Keep in mind the part was $18 and he was there for about 15 minutes. Unfortunately, they were unable to fix the dishwasher, even after I was responsible for ordering the replacement part myself. When the repair still did not work, they agreed to only refund $80 of the $362, despite not resolving the issue. Instead, the only solution they offered was to install a brand-new dishwasher, which was not helpful. I am fine paying some money for their time and I was hoping for a fair solution. Overall, I was very disappointed with both the outcome and the lack of accountability when the repair was unsuccessful. I know there are more honest upfront guys out there who are not going to charge you a crazy amount when they can't fix the exact thing you paid them to do. So do yourself a favor and look elsewhere.

Didn't use the company…read more I wanted a free estimate for repair. The estimate was $85 which I didn't want to pay. I purchased a new washer instead

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

Sterling fixed my fridge and helped me repair an item on my dish washer. 5 stars for great service.read more

My fridge and freezer had stopped cooling over time. Sterling gave me options and I decided to have…read morehim recharge it with refrigerant. The whole visit took 30 minutes and my fridge and freezer are working perfectly! I recommend Sterling. He was very pleasant to talk to and was competent.

I called to have a technician come out and look at a dryer that wasn't working. A technician came…read moreout fairly quickly, which I appreciated, but the cost to fix the issue was $397. I quickly did an online search of the part that needed to be fixed and it ranged from $16-$50, depending on the site selling it. I realized there would be a labor fee involved as well but this quote seemed very high. I asked the technician why it was almost $400 to replace a part that was so cheap. He explained their labor fee of $250 but that still left a good almost $150 he was charging for the part that at tops should cost $50 (and probably a lot less for Mr. Appliance of Lehi). I told him I'd pay the service charge but was confident I could have another company do it for less. Immediately, I called 3 of their competitors in the area and asked what it would cost to replace the part. They all quoted $150-$175. All of them also asked me what error code I was getting on my dryer. When I told them, they were puzzled that the technician from Mr. Appliance had told me what the problem was because they disagreed just based on the error code. A technician from another company came out and looked at the part in question and stated that wasn't the reason the dryer wasn't working and stated the part was just fine. He did one minor thing on the dryer, which fixed the issue. I tried to resolve this with Mr. Appliance of Lehi because I shouldn't be charged for a misdiagnosis. If their original diagnosis was correct, why did 3 other companies question the diagnosis and then one technician actually stated it wasn't the issue once he'd seen the dryer himself. If the part needed to be replaced that Mr. Appliance said was the problem, it's also curious that the dryer now works. Mr. Appliance gave me a response from their owner, which was pretty dismissive. Not only will I never be a customer of theirs again, but do your homework when working with this company. If they charge almost $400 when several of their competitors would do the same repair for $150-$175, that gives you reason to think.

Clint Merrill, the president of Mr appliance Lehi asked me to pay half in advance so he could order…read moreparts. That sounded fair and I signed his iPad for the charge. I cancelled the next day because I decided it was not the right thing to do. He charged me $400.... and wrote this email copied directly.... "If you didn't see that or take the time to read that statement, I don't know what to tell you other than it's clearly there and I can't force customers to read it even though it's there. I am just sticking to our policy which is clearly stated." I was not told of any policy. Don't use these people. If you do, apparently you better read all the fine print that he says was on his iPad he showed me for two seconds that looked like I was just signing for my card.