This location is amazing. Their manager Jorge worked with me to ensure I received my product…read moretimely. He went above and beyond with the delivery times to support my husband and I's schedule. Great products and prices can be affordable! Your team in Hialeah is the best! Sincerely, Satisfied Ashley ;)

I had never gone to an Ashley store so didn't know what to expect. I was very pleased, the personal…read morewere awesome and friendly without been pushy. I got what I went for and an incredible deal. I definitely plan to go again. Love this Outlet!

Two stars is only because I am no longer sleeping on an air mattress…read more The guy George couldn't care less about one's satisfaction after getting your business/money. I recently went there to purchase just a bed (mattress, box and bedframe) George only showed me one style & was very dismissive to any further interactions. I'm not sure if the guy was racist or solely about business & nothing else, but he made me feel as if he didn't want to hear about my experience of any kind... he just wanted my money & me out of his store immediately after our business transaction. Oddly enough, when the alleged new bed arrived there was a rip in it as well as a countless amount of strings from the stitches of the mattress sticking out everywhere (I took pictures as well as a video). When I called back the same day as well as the following day and left detailed messages I received no courtesy callback whatsoever.

I've bought at least four mattresses for my house from this company and was always satisfied and I…read morerecommended my friend in Fort Lauderdale and she bought one and she's very happy. Very good service reasonably priced.

If what you have in mind is looking for the most up-to-date mattresses. This Location is the place…read moreto be. After carefully investigating in multiple places, here is where I got the best deal as well. Level of satisfaction:10/10. My Mattress choice. Purple Restore plus Hybrid. Heh. Most have.

For starters, I would give a negative rating to this establishment. This past Saturday, I went to…read morebuy a mattress and a Manager by the name of Milton, (somewhat knowledgeable) so I thought- sold me a clearance mattress, meaning it had no warranty, no return or refund, no price match, and no free shipping. This mattress on clearance at the warehouse was $428, and $50 for shipping. I told him I would pick it up in medley myself because I was not in a hurry. I drive a few minutes away and as I'm waiting in line, I want to Google the purchase I just made so I go to Mattress Firm.com and I couldn't believe what I saw. The same mattress I just purchased -- brand new, 10 year warranty, 4 month return /refund, price match and free shipping! Only $40 more expensive. So I called Milton the manager, and I told him of my finding and he says oh I thought you were in a hurry I didn't have it here so on and so forth. I had told him multiple times that I was not in a hurry! I was there with my daughter who confirmed to him that I had said that multiple times. He continues to tell me he will send me a link to pay for the extra $40. I told them that is fine but that wasn't cool, him trying to rip me off because he knew the pricing. I come home and get on the link/ website that he had given to me and to my surprise there was my mattress for $440 but now they were applying a 20% discount so the mattress would cost $352. I called Milton again, To let him know that I needed the warranty papers for the new mattress before I could pay the difference. I didn't want to tell him about the extra 20% discount because I wanted it to be a surprise. When I get there he does not want to honor the 20% discount that mattress firm was giving me. When I asked why not he simply responded he could not very unprofessional and unethical. I continue to emphasize to him that it was very unprofessional to scam people out of so much money. Today, it is Monday one business day later and the new mattress is in the room.

Worst place ever to buy a mattress, we bought a king size and it star sinking 3 days after we…read morebought it, seven days after purchase when i claim for reimbursement it was denied, then i claim for replacement, Alex promised to get the replacement and so far is three weeks since i claiming almost every day, Alex showed a total incapacity to solve the problem for client satisfaction. Mattress4lezzz sucks!!!

Worst place to buy your mattresses, delivery service sucks, it tells you they are gonnna deliver it…read morea day and they don't, you have to call them so they could deliver it to you because if not they won't ( plus they deliver 2 days after the expected date they promised you) that's not the way to manage a business try to pull it together guys....

Efrian Jr did a great job helping me pick the mattress for me. Great customer service, I left with…read moretwo mattress sets!

Problem started 4/05/2020. Purchase Date 04/04/20. Model of Mattress:11286. Sales order:0532683…read morePayment for Mattress:$1,039.82 payment method: Visa Split Pay. Sales Representative Names : Edwin Torres and Richey/Richard. To start off, we had to go from One Sales representative in one location in hialeah florida to the next because the First Representative was giving lazy barely wanting to work customer service, Both Sales Representatives were explained that Both me and my girlfriend suffer from severe back pains , Neither wanted to do an exchange of a different mattress from the mattress I purchased NOT EVEN A WEEK AGO. Me and my girlfriend had to go to the hospital due to the massive disgusting back pain we got from the horrible mattress we were provided after the purchase was made which was NOTHING close to what We were offered with our money. Unless this company wants a lawsuit for making me head to the hospital for making my back have so much pain that I can't even walk. I want an exchange of mattress NOW. Horrible customer service experience i've ever had and would never recommend mattress king ever again for the lack of consideration for damaging my back with severe back pains with this horrible mattress. I WANT AN EXCHANGE OF MATTRESS NOW OR I WILL FILE A LAWSUIT WITH MY LAWYER AGAINST THE COMPANY FOR DAMAGING MY BACK!!!! Don't worry I lost my money it's fine. That's what you guys are worth.

I came to research and see about leather sofas. The choices were limited and after walking around I…read moredo not think I would purchase from here, as there was not enough choice.

Excelente atención y orientación de la Sra. Madeline Cossio.read more

Such horrible service. I don't even know how they stay in business. My parents brought…read more Mattress set here and wanted to exchange it for a firmer one. Martha told me to have them just bring it to their warehouse in Doral. So my 60 year old parents bring it down there and of course the warehouse refuse to accept the mattress. Martha gave me incorrect information with no regard to professionalism. It took over three weeks to get the exchange. I would Avoid This place like the plague.

The worst experience ever. I visited the Hialeah store on August 1, 2019. After purchasing a twin…read moresize mattress that I was going to take home in my car, I saw a warning sticker about Cancer and the chemicals in the mattress. I got scared and decided to cancel my order. The rep. Martha Sanchez said ok and she got on the phone to cancel my order, or so I thought. She said the charge would be cancelled by the end of the day. I was very naïve and trusted her. Today is the 19th and still they have not credited my account. I keep calling and they promise that it's done but nothing happens. They are very dishonest, stay away.

Outstanding experience. Farah, whom assisted us was friendly, knowledgeable and very efficient. We…read morewere presented a wide range of option yet we were in and out in 30 minutes with a great deal. The delivery was timely and also very friendly. Definitely a 5 star service!

We needed a new mattress for our new apartment and we found that they have an amazing collection of…read moreItalian made mattresses, sheets and pillows. Some may think mattresses, pillows and sheets are all the same well they are not. The mattress that we purchased is the most comfortable mattress that we have ever slept on and the pillows are amazing!!! Not to mention the high quality sheets. Now we never want to get out of bed. Best of all is the staff, they listen to your needs, have great knowledge, and great customer service even down to the delivery you couldn't find nicer people. I 100% recommend this place for your sleeping needs.