Conveniently located at the grocery store, I'm really glad to be banking with a local financial…read moreinstitution that values my business with customer service, low rates, and even better interest earned in my checking account!

I gave a one star because of the fees and lack of communication. I never get statements or anything…read moreregarding my loan or payments due or made and now you have to bring cash in to the bank to make a payment or send check since there's now a $4.95 convenience fee that has now been applied to paying your bill online not just over the phone.... It's not your customers fault you guys use a 3rd party to take payments and thanks for NOT NOTIFYING me and probably everyone else that things would be changing as of May 1st. It's a dirty cash grab because more people pay online because of covid I can guarantee it. Been here about 2 years.

Abraham set me up with changing new accounts. He went to explain to me in detail how the process…read moreworks. He empathized my current situation and delved with me his life experiences. Abraham was very knowledgeable about his work and very patient with me. He was focus on opening the accounts as well as asking questions about my future needs with the bank. Abraham is an outstanding employees of Patelco and he should remain a vital asset for the bank's future.

Patelco Cost me thousands! Nearly three years on autopay with a 36 month car loan. While I was…read moreout of country they canceled my autopay and dinged my credit. I had maybe two payments and a credit rating of 810. It went to 650, all my cards cut my credit, utilization doubled, and rates went through the roof. They tried this again with a credit card that was on autopay. RUN SCREAMING!

I highly recommend Frank Sorci of Sorci Commercial Insurance Services in Orangevale, CA…read more916.987.2071. He does business and personal lines of insurance. He's been working with me over the past few months on a difficult to insure property that I inherited. He found insurance for it and has followed up on all of the subsequent issues. He's honest, hardworking and has lots of experience in the insurance business.

I want to highlight the amazing service I consistently receive at this Patelco branch. Every…read moreemployee here is friendly, welcoming, and truly makes you feel special from the moment you walk in. Today, I want to acknowledge Chrom Romero for going above and beyond. He handled everything with patience and a genuine smile, and he made me feel comfortable, respected, and valued as a customer. It's rare to find someone who brings both professionalism and real warmth to their role, and Chrom absolutely does and honestly, the whole team does. Thank you for making my day a little brighter every time I visit.

Anna and Johnny rule the planet!! Great attitudes and always feel valued. Highly recommend!!read more

Shout out to Ashlyn at SAFE Credit Union on Hazel & Madison Aves. I made an appt to take care of a…read morepersonal matter. A day prior to the appt., she called to confirm and asked for any additional info I could provide to help her be better prepared for the appt. I was so impressed with her followup. On the day of the appt she met with me right way. It was one of the smoothest transactions I could hv ever imagined. Thank you again Ashlyn (forgive me if I've misspelled your name). This location was very easy to find. There's plenty of parking. I was greeted as soon as I walked in. The staff that were present were very personable and friendly (just like Aslyn). Although I'm not a member of this credit union, I would highly recommend it if you are looking for a customer friendly, personable and welcoming financial services business.

I went in there yesterday about 4 fraudulent charges to our checking account, as someone skimmed…read morethe card. The guy at the front desk was not terribly helpful when I explained the problem cocks his head and gave me a "really lady?" look. Then I asked for the manager who finally came over. I explained the problem again, and she and the guy started snickering. When I asked if they thought it was "funny", she quickly backtracked and said no, that it was something the guy said. Then she said I'd get a "provisional credit" if it went through. (We got denied today, I got the email saying why). I left, rather disappointed with the lack of service. I've been a member since 1988. Do better!!