Wow! What a great experience. From the staff behind the desk to all the docs I saw. I highly…read morerecommend this practice.

Just go elsewhere. Forget trying to call them. They don't answer phone calls and don't listen to…read morewhat you say in your voicemail.

I've been a patient for about 4 years. It was a very well run professional ophthalmology center…read moreunder Lisa Feulner. She sold the practice (but the name was not changed) and Whitney McConkey is no longer there. My most recent eye exam was in November and I still have no contact lenses. I've called over 6 times in 2 months and left messages. No one has ever returned my call. The worst example of customer service I've ever experienced. Update...I went in person, checked in, and waited to see a manger who was very helpful in getting my issue resolved.

Although the optical care seemed good. I do not recommend this group for ordering glasses as well…read moreas customer/billing service. I purchased glasses through Advanced Eye. On my visit to pick up my glasses, they discovered my script was inputted incorrectly when ordering. They corrected/re-entered the script and ordered again. I chalked that up to an honest mistake. After 4 weeks since 1st order, I was contacted that my glasses were ready for pick up. Again, my glasses were incorrect but this time they blamed the lens manufacturer. At that time I was told they could send to another lens manufacturer but Advanced Eye would "eat the costs." So, they placed the third order. Another order was placed with the original lens manufacturer. I arrived a week or so later to pick up the glasses. At that time I mentioned that I was having problems seeing far clearly, but figured I'd give it a week to get used to. After a week I revisited since I couldn't wear the glasses due to the vision issue. The rep mentioned he didn't know why they marked the distance vision where they did. I had to tilt my head down to see far. He offered to remake the glasses. I said, nope, I'm done. Please refund my order. After at least several calls/messages to both the billing office and billing manager asking where my refund was, and never receiving a call back from anyone, I received an email indicating I would receive a credit. However the credit was short $200 with no explanation. I have tried to contact the office about this and they won't return my calls. Absolutely horrible to deal with. Do not recommend. I continue to try to get the money they owe me. 11/20/2024 As an update, to the above review, my husband recently visited Advanced Eye Care about the reduced refund. After waiting a very long time to speak with a manager, he was told returns are prorated. My husband asserted, even after the glasses were incorrectly made several times due to their errors? The mgr pointed to wall signs posted. At no time during my many visits was this pointed out. Had I been told no 100% refunds, I would have stuck it out and tried another attempt at getting my eyewear correct. Very long story short, we will never use their services again. Essentially my $1,000+ glasses (after insurance $553), cost me $200 for no eyewear, hours of travel time back and forth due to their errors and frustration. Not to mention, at no time did staff ever return my calls. Buyer beware.

I have been going to Holloway for many years and now my family goes as well. Started out with a…read morespeciality need for me and they are so awesome we brought the whole clan

I love Holloway Eye Care. The staff has been reliable and faithful, not the turnover you see at…read moreother places. Dr. Holloway is wonderful. I've been going for years because of her and the staff.

If you are looking for a great eye doctor, choose Dr. Steve at Fallston Eyecare. We have been…read morepatients for 20 years, and have always received the best possible eye care. Great with kids and adults alike, you will find Dr. Steve, Dr. Dan and the entire staff at Fallston Eyecare, friendly, fun and professional.

Visited the Katzen Eye group in Abingdon. I had an appointment and was called right around that…read moretime. Was very happy with my choice to try this office. Everyone from the front desk to the staff assisting the Physicians was very pilot, kind and professional. Ruth M

I had just signed in on the kiosk and was told to go to the front desk to make a payment. Lady with…read moreglasses, and part down the middle of her head with a low ponytail, who is sitting behind the STOP sign at the front desk, rudely just told me "I'm busy right now" and someone else will help you. Not less than 30 seconds later, another woman comes up to her and she spends minutes answering her questions. Sigh. Currently here now. ------------------ This office lives up to the past reviews. I came here, because Dr. Giannis wasn't available at my usual Katzen location. He is retiring - I literally only stayed with this practice because of him! Mrs. Sardona (spelling) was also very nice when she prepped me to see the doctor. Madison at the eye glass center was super nice. But the main 3 people who sat at the EYE GLASS DESK to sign in, were also kind of rude and didn't bother even looking up at me as I stood there for a minute waiting to ask if there was a bathroom I could use Here's my recommendation - Go to a different location!!

Dr. Joseph did an amazing job on eliminating the wrinkles on my forehead utilizing Botox - it took…read moreyears off my face. I was attending my 50th class reunion and having even that little bit of work done gave me confidence to face those classmates from decades ago. The procedure was virtually painless as Dr. Joseph is very gentle. I highly recommend her.

Customer service and information matters. Website and Google reads the clinic doesn't open until…read more8:30. Clinic makes an appointment with a customer for 8. Patient shows up at 8:15 because the clinic doesn't open until "8:30." They apologize for the "website being wrong" and state "it's been an issue for a while and happens all the time" but then won't let the customer keep same appointment (even though they were admittedly in the wrong). If they can't get their website and appointments right, then communicate with their patients that known website is wrong and then won't honor a patient's appointment when they were in the wrong, why would I want them to look at my eyes? Let's start the patient/doctor relationship on a good note. Thankfully I just need a routine eye exam and it's not an emergency! I'll be finding a different eye clinic to have my eyes checked out! Johns Hopkins, do better, your patients have busy lives and our health matters, our time is valuable to us and to be treated poorly from the beginning of the relationship is very disappointing.

I have been coming to this office since it opened (and before that to Dr. Getz's father's office)…read more My wife and I have always been happy there until Dr. Getz retired. The office staff is now unprofessional and extremely rude. My wife tried to make an appoint with the office and, because we do not have insurance, was put on hold for so long that she finally gave up and made an appoint with a different eyecare office. For all the years we both were patients, we paid for our exams and glasses at the time of the fitting, but I guess that was not even considered. I decided to try the office again in July, and paid for my exam and glasses at that time. At the end of January, we received a $25.00 bill with a threat of a $30.00 late payment in 10 days. We had no idea this additional money was owed and asked why a call couldn't have been made instead of the nasty notes. The reply from Ashley was, "We can't call everyone who owes us money!" The bill was paid, and they have lost two long-time patients.

I have been to this office on two separate occasions with issues with my eyes non related with…read moreneeding glasses. The first time was for a blocked passage on my eyelid that popped up suddenly that I couldn't seem to remedy and the second just a few days ago turns out I had a a scratch on my eye. Both times they managed to fit me in the same day I called and had pointed me in the right direction for the healing process. I can not thank them enough. I also self pay and do not carry insurance plan for this and was not price gouged. Very thankful for all they have done for me and will be a returning customer!

Today was my annual eye exam with Dr. Padusi. Once again she thoroughly explains every step that…read moreshe takes and what is going on with my vision. Any changes or constants that may be going on as I get older Dr Padusi let's me know. The exam is positive today and I am thankful for the care I received. Rebecca who works very hard at the front of the office also does a tremendous job taking care of my appointment, insurance information and answering my questions.

Dr Padusi is very patient and takes great efforts to explain everything to you. She never makes you…read morefeel that she is in a rush and gets you out as soon as possible.

Simply the best ophthalmologist in town! Dr. Loeb is a great surgeon, who's been taking care of my…read morefamily for over 3 decades. There is no better surgeon to trust your eyesight to! Dr. Loeb is extremely smart and he is also technically sound. He's also an avid sports fan who loves the Terps and the Ravens!