I came here with my daughter for glasses. It was the end of the day so I tried to overlook some…read morestuff. When I returned for my daughter's glasses I decided to leave this review. I was referred to this place by another doctor's office. I believe there is probably a business relationship with them. The doctor wasn't very friendly or willing to answer questions I had about the eye exam. I had never had that type of equipment used before. He was almost to the point of dismissive . He did absolutely no education about my eye health or recommendation on what to do for my dry eyes except glasses. I ended up going to an opthamologist after seeing him . And was informed about somethings that I need to have followed more closely. This doctor at Professional Vision never asked what kind of eye drops I was using or gave me any suggestions. When I asked for my prescription he gave me diagnostic codes instead of a reading most people are used to , like 20/20, 20/30. He managed to get my exam and my daughter's eye exam done in about 25 minutes. He didn't bother to explain what kind of glasses he was recommending . ( it was a three prescription lens) I have an astigmatism and his assistant even recommended I not start with glasses that strong since I've never worn glasses . I realize that he is an optician. Although based off of the reference from the other office ( in Baltimore City) I was led to believe he was an opthamologist. The last straw was when I picked up my daughter's glasses and his assistant just handed the case to me. No bag , cleaning cloth, no receipt. I really try to not get any medical care in the Baltimore/ Baltimore County area. There are a few exceptions. But , I feel there is a strong sense of prejudice in this area. I can't help but wonder if I looked different i would've been treated differently. I generally avoid this area because I don't feel healthcare providers take minorities seriously here. Outside of the hospitals and a random doctor here or there. I won't make this mistake again I got my daughter's glasses because she needs them. But , we won't be returning and I will get her eye care somewhere else.

Do not go here!! Nice people but so many errors! 1. Two…read moreyears ago when I went to Professional Vision in Parkville/Carney, they got the progressive lens measurement in my glasses wrong and had to start over. 2. Two years later, the protective coat disintegrated into fog. (Maybe this was my fault, but no one ever told me not to wear my glasses in hot sun or when I opened the dishwasher.) I went back to the Carney store and ordered new lenses for my current frames. 4. Two weeks later, when I went to have the new lenses inserted into my frame, they broke the frame. I accepted a different color frame, they inserted the new lenses, and I left. 5. Within blocks, I discovered that the prism in the glasses, which I need to avoid seeing double, wasn't working. Double vision is not safe! I took them right back; they discovered their transcription error, reinserted the blurry lenses, and put in the order again. 6. Two weeks later on a Monday, I got a call to come in and have the new lenses inserted. One lens had not been "edged" and would not fit. They said they'd take it to their Timonium store on Wednesday to be edged, and I could pick it up in Carney on Thursday. I asked if they could send it over there that day or on Tuesday. "No." I left with the one blurry old lens and one clear lens. 7. On Thursday, I got the call to to come in so they could insert the newly edged lens. When I got there, they discovered that the lens had not been brought back from Timonium. I could wait another day or two or . . . 8. I drove over to Timonium myself and they inserted the lens. I would be remiss if I didn't say that everyone was incredibly nice and said they were sorry. I just can't go back.

I am only giving this a 3-star review due to the amount of time we have to wait every year. My…read moreparents have been coming here every year and now I have been bringing my mom since she is by herself- I am not a patient. The doctor and care is excellent for her, BUT they really need to overhaul their appointment procedure. When you have a 9:30 appointment you expect to be seen at 9:30 or shortly thereafter. Every year without fail, the doctor shows up hours later beyond the appointment time. Usually we are here for at least 3 hours total which the majority of the time is spent waiting on the doctor. No one wants to waste a half day just at one appointment- it is unacceptable.

Best customer service ever, thanks to Mary. She spent as much time as I needed spinning the rack,…read morehelping me try on frames, and giving me the honest feedback I was asking for. I'm terrible at making decisions, but she was patient, supportive, and genuinely invested in helping me find what worked. She even checked my insurance and walked me through options for both glasses and contacts that made the most sense for my needs. Honestly, I would have walked out empty‑handed again if it weren't for her. Instead, I'm actually excited to receive my new glasses and contacts so I can finally see clearly. The exam itself was quick, easy, and thorough. The clinician was friendly, explained everything clearly, and never made me feel rushed. He went over all my options for glasses and contacts and broke down the pros and cons in a way that made sense. Overall, an excellent experience from start to finish.

I had the most wonderful experience at Levin Eyecare. Every single person there made us feel…read morewelcome and comfortable. Dr. DeRose was absolutely amazing. He's extremely knowledgeable and explains everything in a way that is easy to understand. He's warm and personable, kind and respectful, and really takes the time to get to know his patients. He asked a lot of questions and gave a very thorough examination. All of the other staff were just as helpful and friendly. I will definitely come back for my follow up in one year and recommend this place to others!

I made a new patient appointment to have a stye treated, and I was scheduled with Dr. Le. This was…read moremy first experience with a stye, never having one before. Well, Dr. Le was rude, condescending, arrogant and insulting. She repeated herself over and over and spoke to me like I was a child she was 100% annoyed with. Dr. Le was rude, condescending, arrogant and insulting. See how I repeated that Dr. Le? I regret going to them in a time of need and will never return. She gave me the prescriptions I needed, but that is her ethical duty. Her bedside manner is horrible. For all of your eye care needs, go elsewhere. Oh, and I browsed the frames while I waited to be seen - wow, the markups were insane. One more time just for Dr. Le...Dr. Le was rude, condescending, arrogant and insulting.

Their lab lost my prescription and they kept me waiting over a month without any follow up. They…read morerefunded my $$ without a hassle.

I have no problem with the doctors. But the office staff is not up to par…read more My first problem when I was there last time and I made an appointment for an upcoming next visit they scheduled me with the wrong doctor. Then called and left a message and gave me another date and time ,I called back to confirm and left a message no one ever called me back . Fast-forward to today's appointment I get a call this morning that they need to reschedule my appointment due to scheduling conflicts. Stated they called me last week which they did not ,no messages or nothing. And I was sent a message yesterday confirming today's appointment and what I should expect. Very disappointed and maybe more training is needed!

Everything! My Ophthalmologist, Dr. Ismail Shalaby is the very best, as is his excellent staff.read more

I want to give a shout out to White Marsh Eye Care. The doctor's receptionist called to tell me…read morethat if we wished to have my son's pre-ordered (and already paid for) contact lenses, we had to be there by 4 PM because the mall is shutting down for the foreseeable future because of COVID-19. I told them that I would not be able to come in to get the contacts and asked if they could mail them to me. They did one better. The doctor called and said he would drop off the contact lenses on my front porch. Sure enough, 45 minutes later, Dr. Delgado arrived at our home and personally delivered my son's contact lenses. Needless to say, this doctor's office has our business as long as they are around.

The doctor suggested cataract surgery which I had, then I returned for a new eye exam because I was…read morenot satisfied with the prescription the Ophthalmologist gave me. She did an excellent job and was very professional. I will go back when I need new glasses.

very professional and kind staff! minimal wait time. I even refer my coworkers who don't live in…read moreCanton to come here.

The doc immediately realized that Johns Hopkins had given me glasses that were far too strong…read more I got new glasses and sunglasses for a good price and am extremely happy with the entire experience.