Technically fine but for the exam felt like we were cattle being processed. Staff were not at all…read moreinterested in showing us frames once we said we were not buying that day. We asked them to measure my pupillary distance and they just held a small ruler in my face, and blurted out a number that turned out to be incorrect. We ended up at Warby Parker in Warwick and they had a sophisticated device that measured it to be a different number.

I have been going to this place for 18 years and I never had any issues until a few years ago there…read moreis a few associates who don't understand how to not interrupt someone while they are speaking or explaining something, I was quite last time, but today again it happened. I was polite and still got interrupted 10 times until the 11th time I had had enough. Thank goodness I am moving because holy crap this made me never want to go there again. Unacceptable

I had a special experience I would like to share with you. I purchased eyeglasses at Sakonnet Eye…read morecare. I was assisted by Pam. Pam went above and beyond to help me when the frame I ordered just did not feel right after few days of wear. Pam was kind enough to let me exchange my frame. I can't thank her enough for her patience and the excellent customer service she provided. My family has been purchasing their eyeglasses from Pam, at Sakonnet Eye care, for close to 10 years. She has always made sure to explain our insurance plan and break down the costs to an easy to understand format. In addition, Dr. Gavin and Dr. Healey have always been personable and patient as well as gone above and beyond to care for me, my daughter and my son. They have fit us in when there have been any problems with our eye care. I have recommended all of Sakonnet Eye Care Services to everyone. Their services from all staff is an extremely positive experience. .

Dr. Gavin is really thorough she went through every text and explained to me why she was doing it…read more We straightened out my prescription and found I really needed something different than my last dr was prescribing me. I'm glad I made the trip here!

I was in the area on vacation in July and suffered from an ingrown eyelash. These are painful…read moreconditions causing eye swelling and surface irritation. I called around to several doctors and no one could fit me in. I was going to need to drive home to Connecticut, a 4 1/2 hour round-trip to see my regular eye doctor. Then I called Eye Care for Rhode Island. I had an appointment within a half an hour. The office was immaculate, the staff was efficient and friendly. Dr. Medeiros was personable and knowledgeable, removed five ingrown eyelashes and I was in my way to enjoy the rest of my vacation. In and out in 25 minutes.

Tried to charge me $110 for a contact class wouldn't give me my prescription and told me I was…read morecovered over the phone. I've never gone to anywhere that charged me for my contacts prescription. Typically I'd get my prescription and buy contacts online. The up charge and hidden fees are ridiculous canceled my appointment on the spot!

Made an appointment. No one from their organization bothered to tell me they could no longer…read moreaccommodate. So I show up to a dark office? No one answered their phone. I can charge them $30 for a cancelled appointment and a waste of my time?

Quick supply of prescription reading glasses, which I bent in first month and they fixed for free,…read morequickly and perfectly. Great sunglasses. I'm new and this is now my go to place for all glasses.

Sadly I had to go as a walk in with my only pair of glasses totally broken…read more I had just been told by the employee at BJ's optical to go to Pawtucket to get them fixed. Fortunately I decided to go to visionworks and Ann took EXCELLENT care of me! Within 15 minutes I had new frames and was able to see, all for under 50.00! I was excited to be treated so well that I had to make sure to share as fast as possible. Thank you helping me today and I will definitely be back!

Went to VW in Middletown today to get prescription lenses for several pairs of glasses. Was happy…read moreto wait my turn until I realized that the customer service person I was waiting my turn for was just busy chatting up a customer about nursing school and looking for career options for her daughter. This went beyond just friendly chit chat; the conversation went on and on and on as though I wasn't even there. I now know that nurses in MA make more money than they do in RI, that they should start their careers in a large hospital for experience, they should skip New Bedford altogether (too many alcoholic cases) and try a Cape hospital for ICU experience. I mean, it just went on and on and on. On a Tuesday morning, most people have a job to go to. I left and took my business elsewhere.

A lovely experience at this location recently. First time visit as I recently moved to the area. I…read morewear both glasses and contacts and needed a full evaluation. They do offer additional services (such as the add on exam several reviewers mentioned), but in my experience, it was clear those were additional services not covered by insurance. The price was clearly communicated to me and I was given the option to purchase or decline. Not dissimilar to the way you are offered furniture protection or phone insurance for other purchases! Staff was responsive and friendly, and my eye doctor was kind and knowledgeable. They are now my primary eye care location. I also was able to peruse the lens store, trying on many options in the process. The staff member in this area also helped me understand my insurance and what could be covered.

Came in today with my wife for a yearly eye exam. Tried to sell her an extra ADD-ON for 25$…read more Apparently it was for an HD rear retina scan for my eye. (Isn't covered by insurance). After some research it was just another profit scam. Don't get reeled in by their profit fishing pole. EDITED**. They also snuck in a 40$ contact lens fit fee but my wife already has contacts ?? ‍