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    BJ's Optical

    2.8 (6 reviews)
    Open 10:00 am - 7:00 pm

    Services - BJ's Optical

    Eyewear fitting

    Eye surgery

    Eye exams

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    Eye Consultants of Northern Virginia

    Eye Consultants of Northern Virginia

    3.0(23 reviews)
    2.6 mi

    visited Eye Consultants of Northern Virginia in Woodbridge today at 8:00 AM as a senior citizen…read morepatient, and I left extremely disappointed by the way my situation was handled. Upon arrival, I was informed at the front desk that my insurance was not accepted and that I would need to pay upfront. This information should have been communicated well in advance by phone, email, or even a voicemail so I could have made appropriate arrangements before coming in so early. The reason given was that their system showed an additional insurance under my profile with an unrealistic expiry date of 12/31/9999, despite my Medicaid coverage being current and valid. When I contacted Medicaid, they confirmed that I have full coverage and even asked the provider to call their dedicated line for verification. Unfortunately, the billing staff member named Nina refused to call, insisting she would not contact Medicaid and suggested that I may file a complaint against her if desired. I tried to explain that her role should be to assist patients, especially in resolving such administrative issues, but she remained unwilling to help. This level of indifference is deeply concerning in a healthcare setting particularly at an eye clinic, where timely care is critical and many patients, including seniors, come with urgent vision concerns. Because of this situation, I was left with no choice but to reschedule my appointment, which may now take weeks or months. I sincerely hope that the management reviews this incident and emphasizes to its staff that patient care and empathy must come before rigid procedures. In healthcare, communication and compassion are just as essential as clinical expertise.

    There are several locations with each having the same quality of professionalism in the staff and…read moredoctors. My doctors , Looveren and Gupta spent time making sure that I understood what was occurring with my vision and the suggested procedure needed to prevent further damage. The facilities are very clean and comfortable. Wait time is short. I recommend you check them out.

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    Eye Consultants of Northern Virginia
    Eye Consultants of Northern Virginia

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    Stich Matthew T

    Stich Matthew T

    1.0(2 reviews)
    1.5 mi

    The one star is only because it is mandatory. This was by far the worst customer service on the…read morephone I have ever had with a practice in my entire life. I couldn't even make this up if I wanted to. I first called to schedule an appointment and was referred to by My Eye Dr in Woodbridge. Dr. Matthew Stich, who they referred answered and seemed annoyed and was very short with me, and hung up without saying bye or anything, but I brushed it off because I know everyone has a rough day sometimes and maybe they were busy. So, after I scheduled the appointment I decided to call another practice to see if I can find someone a little more friendlier being that the reason for my visit was a bit sensitive to me. But this is the crazy part: when I called back the following day to cancel my appointment he answered the phone again, and as soon as I gave him my name and the date of the appointment he cut me off saying "--Your appointments been cancelled."*click* at this point I had had enough and called him immediately back and told him that it is disrespectful to hang up on a customer while they are still speaking and then it happened the previous time when I called as well. His response was "...did you need something else?" This was the end of the conversation. I have no idea how business is done at this practice but I would suggest that MyEyeDr in Woodbridge did not recommend their patients to go to someone so rude and unprofessional regarding something as serious as ophthalmology.

    I found Dr. Stich from a search engine. I live close to his office, so when I called they told me…read moreto come in the next day due to fact they had a cancellation. When I got there, as a new patient, someone had already signed in to the time that I had been given on the check-in sheet. I signed in on the same space and sat down. After sitting for 15 minutes, I asked the receptionist if I needed to fill out any paperwork. She then said "Oh Yes" and gave me a clipboard with a single sheet of paper that asked very minimal about my health background. I filled it out and asked if she wanted to make a copy of my insurance card. She stated, " No, just let Dr. Stich see it when he calls you. I sat for over 45 minutes and watched people come in long after my appointment and finally, I just left. The unprofessionalism and I saw people rolling in and out so fast, it basically looked like an assembly line. I made the decision that was not the doctor for me, so I will seek someone else that runs a more professional environment. Your eyes are very important, so I do not take my medical care for them lightly.

    BJ's Optical - opticians - Updated August 2026

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