It took us at least 3 minutes until someone sat us, meanwhile I was holding my sleeping 3 year old. There was maybe 4 other people eating in the restaurant . The waitress never asked us how the food was, we even had to ask another waiter for ketchup and utensils because she was not on the floor. We were not able to order the avocado egg rolls because they're made in the morning and turned "brown" after a certain time. I then order my sleeping child a kids pizza Togo and 5 minutes after the waitress said the kitchen had already turned the oven off. Service was awful, food turned cold before we finally got utensils. Then before we left we had to ask another waitress for a Togo back, she came back to our table with an attitude and set it on the corner of the table furthest away from us, we said Thank you and she just walked away. Not one person said "have a good night" as we left. This is the first time I have never tipped someone which honestly sucks for her because we are very generous with our tips as I am also a waitress. Worst bjs I've ever been to. read more

So I do know this is a new restaurant, how ever I also know they flew in staff from other locations to train the new employees. So to me they have no excuse. First two trips were my husband And dad both got raw burgers basically when asking for well done and took for ever for drinks. So the 3rd trip we went and it took a while but we gave them the benefit of the doubt. I asked for a burger that was well done no pink. My husband ordered a burger medium we both got burgers and mine has medium well. I ate it and thought next time I'll know to say no pink at all. The frys were great and drinks were watery and we had to ask for refills. Next trip tonight we go in at 9:30 it is 10:40 we just left after our meal arrived. No we didn't eat it either. So here's the play by play we went in got sat ordered drinks came fairly decently but my husband had to ask for lemon to mask the taste of unsweetened tea even tho he asked for sweet. We ordered a burger well done no pink at all. I even made a joke about wanting it a little burnt to insure no pink. And he ordered a chicken fried steak w a piece or garlic bread. So litterly an hour later we get our food. My husband laughed at the fact that their was two tea spoons max of gravy on his giant steak....so he asked waitress to bring more and his roll. She said sure I'll take care of it. So as she turned around two more employees walked up basically on top of our table telling her she could have all the rest of the tables. Keep in mind not busy. But still she can't take care of the few she has.....either way I don't think standing next to our table was the place to discuss it. So she heads off. Please know we had yet after the hour to see lemon or a fresh tea for my husband. Then we sit and watch her go off and do other things. Then while waiting my husband tells me to cut the burger. I did and bright and shiny red is all I see....I'm mad at my self for not taking a picture because it was so red I couldn't have ate it. We waited to tell her but she just wasn't coming back anytime soon. So we got up told the hosts what happened and they wanted us to speak to a manager. Personally I was to pissed to stay and discuss with the manager. Yes I know that the cooks are responsible for the bad cooking but the waitress is also at fault for not checking in or paying attention to anything. Or remembering anything!!!! I know how hard it is to keep everything straight but please realize your entire job is to pay attention to your tables!!! So take my review for what it is I hope this is not a common thing because I don't want others to go through all of this as well. Also side note. I had researched the menu because they have gluten free menu which my mother has celiac. So I check things out because this is a very very critical thing to deal with when coming to food. So after all these issues I would never feel safe taking my mom to this restaurant having food allergies. They are not trust worthy with any allergies! Please please allergie aware customers BEWARE!!! So thanks whataburger for feeding me! Spoke to Colten the manager he apologized but the hosts didn't tell him entire story just that burger wasn't cooked. He made a few excuses and tried to save face but after 4 tries and that much money on raw burgers no thanks! Total of 5 pink burgers when asked for all well done. He also explained that the bad waitresses would eventually be weeded out by not making money... Uh fire them before they turn away customers!!! read more

My wife and 2 kids have been here 3 times since it opened a month or so ago. The service the first time was good. The second time we ordered bottled beer and it took at least 15 minutes to get that out to the table. This wasn't a beer they had to get from the tap, you just take the beer out of the fridge and bring a glass and drop it off, I'll do the rest. A little upsetting... Last night, I went there and ordered the same two bottled beers and got my food and was halfway done eating by the time we got our beers. When we did get the drinks the server didn't have a way to open the bottle so he had to take them back to the bar and then it took a solid 15 more minutes to get them back. When we were done eating we got our beers! Incredibly we were told that they lost track of the bar orders. I have been to this restaurant in many states and towns and this is by far the worst run out of them all. Hopefully they get a better manager and training program here or I'm going to keep frequenting Cheddars which is by far better in the customer service department. read more

Jason Moughon is the best server ever! If you're blessed enough to be in his section he will do his very best to ensure your experience is superior! The menu is huge with a ton of variety. Use the app to let them know you're coming ... it saves a lot of wait time. read more

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Decent restaurants in this small town are few & far between. Found BJs no line. Also found flies & a piece of metal in drink Don't order the Sante Fe Salad bland not even the extra dressing could save it Save your money eat @ home, or try a different restaurant. read more

Wasn't too hungry,so got an Asian chopped salad. It was super. Super service and great beer. Short walk from the Holiday Inn. Always a great experience. read more

We did a call ahead and still waited an hour when we arrived 30 mins after the call. It was a Thursday night and I realize its's busy, but dont offer a call ahead. The food was absolutely delicious but took two tries for my friend. The staff was very apologetic, though. The beers were a bit too pricey but the selection was ok. The cocktails are all supposedly "top shelf" but were concoctions of top liquor with cheap, overpoured mixer. It just ruined the quality of the alcohol and at the price, they should be on point. I would do take out on the food, but I'll just go to Harley's for a $9 build your own 6 pk. Service was great, though. We had a knowledgeable waitress who gave great food recommendations! At least we can say we tried it out. Yes to the food! FYI: I have worked in the food service industry. Hopefully they can train their bartenders a bit more. I don't mind paying for a quality drink. The food was amazing. read more

The manager personally came over to our table several times to make sure that an issue with our appetizers was corrected. When it was not resolved to his satisfaction he gave us our meal at a huge discounted price. I still must say that for the quality of the food it is a bit overpriced in my opinion. The waitstaff is friendly and attentive so you kinda ignore the price because of the service. read more

The staff was friendly and the food was great! The beers were good and all went well. My Saudi's find a hair in her food that was not ours.

Better this time. The food was pretty tasty and the service was good. The drinks and appetizers were good so I'd definitely return to try more. read more

BJ's Restaurant & Brewhouse - Appetizers...Pretty Good :-) - New American Near Me - Longview, Texas

Longview needed a good place like this. Doesn't seem that way with all the restaurants around but this is good food a step up from Chile's or Applebee's. JG score from us of 4.5/10 (+1.5 for food, +1 for atmosphere, 0 for price, +1 for Diet Dr Pepper, 0 for typical service and +1 for we would return) Large menu with many choices. We have each eaten at these separately in DFW but this is out 1st time here. We got the Chicken Pot Stickers as an appetizer since those and Fried Pickle spears are our favorites and these were good here. We brought a guest along as well, Olivia. She got the California Club which she said was good and J and I got small pizzas each so we could split and try them. We had the Gourmet 5 Meat Pizza and the Mediterranean Pizza. Both were good pizzas but we liked the meat much more. The food here gets a one and a half on our scale for being good but not being unforgettable.....even the other entrees we have tried at other BJ's. Atmosphere is good here. Nice and clean and fun to look all around and even many TV's to watch. This is a busy place with a lot of people but not too cramped and the seating is comfortable. Price is over $15 for a good meal but that would seem appropriate here. They do have Diet Dr Pepper and some brewed Root Beer and are known for a cream soda too. The service was friendly and typical. We will come back someday. read more

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Have been to BJs in other towns and have always had a good experience. The one in longview...not that...we were seated right away and it wasn't too busy. But that was about all that went well. We sat there for 30 min. Not exaggerating at all. We told people 3 times could we get waited on. No one even came with water. Just not a good experience. We left. Go somewhere else and save yourself a lot of frustration. Even talking with the manager did no good. read more

Great bartender service. The Santa Fe Salad with Shrimp was awesome....as always. Also, the Tatonja Stout, Piranha Ale and Jeremiah Red IPA beers are fantastic. I lived in the DFW metroplex and frequented the BJ's in Lewisville and Addison often. Food, brews and service has always been great. The Longview location is new and it has its challenges but they will get worked out because their menu and brews on tap cannot be beat. Since moving here, I now frequent the Longview BJs and I consistently see improvement but I always provide feedback so their service will improve. read more

Sitting at the bar ..eating, drinking, watching a show on the tv and the manager changes it saying sorry, only sports are allowed on the tv. Ok. I've been watching the show for 30 min and you just change it??!!! Not cool! read more

We were going to eat here for a year and try everything on this novel menu that makes you want to try it all. Now...I don't think so. we have changed our mind. Pizza... well it's Nothing special. I was starving and didn't even finish it. I moved over to share my daughters BBQ chicken wings and it was just fried globs of chicken sugar. Slider burgers were burnt tasting, though they were pink inside, not to mention the onions were burnt to a crisp with no flavor. I think they tried to save their sorry sliders by drowning them in ketchup, definitely did not help. Ketchup,ketchup, ketchup. Have you ever gone swimming in a pool of ketchup? just go to BJ's! Fries were too salty, I've had fries better than that at a drive through! Come on BJ's! Step it up. Calamari... boring, soggy, and rubbery.It should be crispy. Try trulucks... you will never forget what good calamari is! And it is definitely not BJ's We got the pizcookie dessert, and it was mini mini, it was Like it was made for a baby, not only was it the size for a baby, but a baby could eat it too! It was complete mush! My Daughters friend said "is it supposed to be raw dough?"An easy bake oven is really what it was. It was delicious though... hard to mess up chocolate chips and ice cream read more

Quick to seat us on a busy night, our server was awesome and the food was great! We always have the best service here and will continue to come back often. read more

Absolute favorite place to go in East Texas! Always clean, fantastic service, wonderful food and amazing selection! The atmosphere is fun and modern and the beer selection is huge. They are expensive but you can get specials on certain days of the week. My entire family goes there anytime we have something to celebrate! read more

Been here multiple times without anything really to complain about. Service is always really great, can be busy and take a minute to get a seat but that's understandable and expected. Call ahead to get on the list and problem is solved. Otherwise if it's not packed it's usually very fast seating and service. Food is great and beer selection is good also. read more

I love this place. Longview didn't have any really nice restaurants or bars, and BJs fills both of those gaps. I go there as often as I can, and recommend it to everyone that comes in to town to visit. read more

BJ's Restaurant & Brewhouse - The beautiful bar area of the new BJ's Brewhouse. Lunch happy hour! - New American Near Me - Longview, Texas

When you have a rare lunch date with your husband and find another restaurant that you won't be revisiting. Ordered Chimichurri Chicken... top picture is their menu, bottom is the sauce that came out... they should name it onion relish chicken... Thanks for the $14 onion, BJ's Restaurant & Brewhouse Longview, TX read more

BJ's Restaurant & Brewhouse - New American Near Me - Longview, Texas

I love BJ's and i always have. I recently moved to Longview and got soooo excited to find out that there was one here! I got the Fettuccine Alfredo with shrimp instead of chicken. SO GOOD. And my boyfriend and I got some Pazookies, my favorite! Service was good, our server was training someone so it wasn't the most amazing service but it was OK. Will forsure be coming back! Almost ordered another fettuccine Alfredo to go later on in the night. read more

Just met friends for lunch. Very good food and service. Awesome as usual and this place knows what customer service is! read more

Service was great but the food was terrible. Both our entrees were over cooked to the point of tasting burned. The pineapple margarita taste like it was made with a childhood punch, nothing fresh about it. I didn't send it back because we were with a large crowd but the last 2 times I have eaten there was very disappointing. We both ordered Parmesan chicken and they were $17.95 each. They need to step up their game, I hate to see another chain bite the dust in Longview. read more

I got the half rack of ribs. The game was on the tv and the environment was unsurpassed. Waitress treated us well. Get tea half and half as its a little on the sweet side. read more

Awesome food and service. Great atmosphere for a date or for family night out. Definitely recommend. Food a little pricey but I'll pay more for good food and service. read more

We ate here last night and it was amazing!! I had the guacamole burger and it was absolutely delicious! The fries were nice and crispy! We loved almost everything, well except the home brewed orange cream soda it was sooo sweet and really really flat. Service was exceptional we did have a 20min wait but that's kind of expected with a brand new place. We will definitely be back! read more

terrible terrible terrible service. My family & I went around 1 in the afternoon (fairly busy) & didn't leave until the restaurant until 3. Our waitress was very disorganized. We ordered drinks & then she forgot go write them down & asked us again what we ordered. I ordered the BJ's brewhouse burger (comes with bacon & cheese)... I received the burger & it had no bacon or cheese, just meat & bun with a little mustard. We confronted the waitress & she replied in a very ignorant way. She said "uhhh no i don't think it has anything on it"...what restaurant would serve a burger with nothing on it on the adults menu?! Moral of the story: the service is very poor, the waitresses arent very oriented, & the kitchen doesn't know how to prepare food. read more

A BJ's opening in our neck of the woods was honestly the best news I could get! Pizookies are the best thing to happen since sliced bread and no one does skillet cookie goodness quite like BJ's and trust me I've tried at home many-a-times with no such success, so I'm just a slave to their pizookie. I've been to BJ's in the Bay Area several times but it was always for their beers and pizookies but I finally tried their deep dish pizza - the Great White. It was made very well, mushrooms and tomatoes cooked down perfectly to retain texture and flavor! If you're here I recommend the beer and cider sampler since that's what I always used to get, and try literally any pizookie - but the triple chocolate is my favorite! My friend also got calamari when she came with me and it was pretty good! The sauce was ranch-based so there's very little you can do wrong with a ranch sauce! Since this place is new I have had very hit or miss experiences here but overall, pretty friendly and nice! PROTIP - if you like the place, download their app and join their loyalty program! It's totally worth it :) read more

Go for the desserts!! One of the best places in Longview to grab dessert and a cup of coffee. Go get a cheap dinner and then go to BJs for dessert and you have a great date night! read more

I have been twice now. Serivice was good both times and food was very good. I see reviews that are awful for this new restaurant, which is pretty common for a new chain restaurant in their early months. Trashing them doesn't make them better, working with them does. The beer is great and consistent, the food good. The rest will get better. It annoys me when people who have never worked in a service industry want to be so demanding. I want to come to their job and make those same demands on them. read more

Great food and service. So glad to have a BJ's Brewhouse in Longview. Very personable GM and staff.

I was a bit apprehensive about going to BJ's in the first place after reading some pretty scathing reviews, but our experience was nothing but good. We were served by Celeste and she was phenomenal. Attentive, engaging, cheerful...I hope she's working next time we visit. The food was delicious and everything came out quickly and accurately. No problems here. We had a great time and look forward to coming back. read more

I absolutely love BJ's! And I don't go for the beer. Their burgers are amazing, and I just tried something else, can't remember what they call it, but it's a wrap, basically. Although it's cooked some way, probably baked. That was delicious! I've found it difficult to talk to my lunch partner because of the noise though. read more

The food is different every time I come. The drinks are overpriced and not that great. Same with most of their food items. The iPad ordering system the waiters use seems to complicate editing your order and slows them way down. If you try to modify anything it will probably come out wrong. read more

Great beer, its nice to have a craft brew in longview. However, my steak way too salty, and the veggies on the side were really dry. I've had decent steak at the Tyler location so it could be them working out the kinks. read more

Great place to eat. The service is amazing and the food is tasty and different. I've never left dissatisfied and I've tried many menu items.

Let me start with this wasn't my best experience with BJ'S. However, true customer service is a priority here. Before I left, the management made everything right. I will return again because my experience was important to the staff. read more

So this isn't my first visit to a Bj's but my town just got one so let me say I am impressed! Our server Brianna was awesome to say the least. She made a great drink suggestion and was very attentive. I had the California club and it was yummy! My husband got the Brisket Bbq burger and boy was it huge and apparently yummy. He finished every bite. Try the Alabama Sunset (drink) it was amazing. I'm normally anti-vodka but try it. It's goood. We will definitely be back. :) read more

Stopped in for a late night snack and brew. Beer was good (piranha pale ale). Ordered the queso and chips with the verde pork chili. There was no pork at all in the cheese. Very uninspiring. Cheese was just thick cheese from a jar at the store. read more

Two stars for root beer and food. If your waitress is Crystal M, move to another table. She brought our drinks and asked if we wanted an appetizer. We said no we were ready to order. She ignored us and turned around to another table that was just seated. As she walked away, I asked if we could order. After that, our service was bad. A person named Kelsey helped us. She is wonderful! read more