I have shopped at BJs in four locations in New Hampshire and the experience and product variety are invariably acceptable. Most of the Clubs are gigantic warehouses with sort of a standardized layout, although with significant changes due to the buildings themselves. During the Covid-19 pandemic, BJs was a life saver as we bought items by the carload to avoid frequent food shopping trips. Nowadays, we have a fairly large list of needed items and a post-Covid huge food pantry. As a result we often use their online ordering and when we get there, the order is ready. If we have time, we then peruse the isles and look for bargains by using their Express Pay that avoids having to go through their checkout aisles. If we lack time, we just leave. This time, they had my order ready exactly when they told me it would be. So we walked around looking for a few impulse items. There is dedicated parking for online shoppers just right out the door, quite convenient. Overall a super experience in this Manchester BJs.... read more

they were running a promotion if you buy a television $399 or more you would get gasoline one cent per gallon. We bought a television placed the order online but did not pick it up till the day after the promotion ended and they would not give us the gas at the discounted price. total unethical business was nothing in the fine print that stated you had to pick the television up by June 14th. we are canceling our membership. We highly recommend Sam's Club. they are building a Costco in concord nh. i'm sure both of these places will treat customers more fairly. read more

The picture that comes up when you google Bjs (not where you think is going) says it all! Also, didn't know you could brake-stand in a prius. read more

This was our first visit to BJ's. We do not have one in Hawaii. We went to customer service where we worked with Indigo to sign up. She was professional, helpful and knowledgeable. She walked us through the process timely and we were off to the races. We visit Manchester often and think your dollar goes further here. Gas is also cheaper which saves shoppers money. We look forward to future trips and visits to BJ's. Thank you Indigo for going the extra mile for your customers. read more

BJs Wholesale Club has all the hallmarks of a business that will be closing its doors soon. The last 30 days of your membership they block access to your account online so you can't confirm your auto renewal is deselected. Then they charge you $60 for membership renewal and when you ask for that to be refunded they cancel the last month of your membership without telling you. If you want to do business with a legitimate company do not sign up with BJs. This company is a big scam, no doubt about it. Don't waste your time. read more

This review is not for the store per se but for the gas station. First the pumps are continuously so busy there are always lines but that's not what I have a problem with. It's the fact that when I go there to get gas and there is no paper in the pump for a receipt. I have a company card and I need a receipt to hand in to my GM. So instead of holding the people lined up behind me I move to behind the cashiers hut to get one. Only to have them tell me to not do that for one reason or another. Well guess what if you did your job and replace the paper in the pump I wouldn't be parked behind your hut asking for one. DO YOUR JOB!! read more

The gas pumps are supposed to be open at 6:30 M-F. It's 8 pm and still not open. I'm pretty disappointed in Bjs.

I wanted to give a HUGE thank you to Sonny at the tire shop. My front driver side tire got totally wasted on my drive up to NH, I called an hour before closing and she was AMAZING. I had a new tire changed within an hour and was back on the road to my family event. read more

BJ's Wholesale Club - Shredded tire - Wholesale Stores Near Me - Manchester, New Hampshire

My complaint is with their tire service. Had a flat repaired and they refused to re install on my tire. They had 1/2 before closing, a tire dept that refused to re install poor customer service. read more

Terrible place to work and terrible place to shop now. They run their store on a skeleton crew so you don't get your breaks. In the 2 years I worked here there was 4 different managers, the 4th being the worst as he would come in late because he's hungover or his nose won't stop bleeding because of his drugs. read more

Great price for tires!... made me wait twice as long as stated, I had to cancel plans for the remainder of my day

Being new to the state, a friend took me to see how this is since I'm used to Costco. They must hire the rudest people possible. The customer service desk had 3 people just standing there gossiping while 2 people waited at the ropes. No sense of urgency to help. Then when my friend went up to the register, the woman was so rude. We did a bit of shopping and when he tried to ask 2 employees for help, they either acted like they didn't hear or one said "I don't help with that". This place has NO SENSE of what customer service should be. I'll stick to Costco. Might be an extra drive, but rather be treated better!!!! read more

Our experience at this location starts with trying to get into the parking lot. This should be easy, but it's definitely not. The traffic from the gas station area blocks the inflow of cars. Ok, so BJ's cannot stop bad drivers from blocking the flow. BUT, they could have designed this better. It's a cluster f*! Once we get into the lot we park we think, "Great we're here!" Now we notice the camper vans and run down RVs in the back of the lot. There are homeless looking people milling about the campers. Ok, cool, there is a homeless park in the back of the parking lot. So, we lock up the car and head towards the store. On the way in we notice the abundance of trash that has accumulated in the parking lot. Then we are stopped by a pan handler asking for money. We managed to get by this obstacle and get into the store. By the time we get into the store we are just thankful that we got in unscathed. We went to go and get a cart. "Oh my, there are no carts." I ask the lady checking receipts if there are any carts up front. She tells me that there are no carts and I should go get a cart from outside if I want one. Mind you, there are two people standing at the front "checking receipts". No one is exiting the store. Maybe this employee should go and get carts?? Or maybe she should call the manager to get some people to bring in carts? When we get out of the store, we notice that the majority of the carts have been packed up in one of the cart returns. It looks like they've put them away for the day. So, that's why they are running out of carts. They want closing to go faster, so their picking up early at the cost of customer service. I got home and wrote the company. They said that they'd escalate it and a manager would call. I waited for days for a call. No one called. This is not a company that cares about the customer. I've paid money to shop at this store. I must be stupid. This place is nothing like the other warehouse stores. I've been a member of Costco, Sams, and BJ's. They must not pay well or treat their employees well. They are the rudest people! The bathrooms are disgustingly dirty. The parking lot is dirty and filled with vagrants. I really hope that someday we get a Costco up here. read more

This place is super racist and profile customers who are back and Hispanics. Dylam is an employee who does the check out receipts and he has SPECIFICALLY targeted customers who are of POC and NOT people who are white. This complaint is on video and brought to management last summer. I filed a formal complaint and spoke to some one on the phone who assured me it would be handled especially since I had footage. I told Dylan to his face what he was doing was wrong when I saw this happening. The manager assured me I wasn't being watched or profiled even through at self checkout the lights BLINK for anyone POC for a check on items ALL the time but not the white people. It's crazy. Anyways NO one contacted me or the GM like I was told on the emails and it was near impossible to file a complaint bc I responded and they said I didn't and my complaint was closed. A few weeks ago to my surprise Dylan was still there at the door. He stopped me and questioned my Cart and told me I was missing something and implied I was stealing. I had not and an employee rang me up. He is a POS employee with an unprofessional attitude that needs to be TERMINATED at how he spoke to me and accused me. Guess what. I was shopping for FULL scholarship athlete players bc I am the mom of a D1 athlete players and getting their snacks for their dorm. I was on my way to drop off items and here I am again profiled by Dylan...accused of stealing and not handling it properly by saying...oh sorry miss looks like an item hadn't been scanned in...let's go back and take care of this. NOPE. The employees there are rude and not helpful when u ask a damn thing. I made a scene I was so mad and the manager came over and told me he was " special needs and had issues" like what? Accusing me of being a theif and not handling it properly is insane. Maybe he shouldn't be doing the door and just so funny again he didn't check any white people but he checked me.... hmmmmm. The manager comped me the item for my troubles and said they would talk to him. I canceled my membership and out 50 and then reinstated it to come back since it's closer to my house Tha Costco and this is the shit employee and manager I had to deal with. POC beware at self check out...walking in the store and being watched by employees and racial profiling at checkout and God forbid and EMPLOYEE.. .and EMPLOYEE make a mistake ringing you in you get called a their and a shoplifter and treated like garbage by them. ESPECIALLY DYLAN who need to go. Oh ya and once and eldery employee at self checkout counted my cart and items rang in and NO ONE ELSE... Get bent... I'm only going in there if imperative and may cancel again. I will record again and take this further if no action is taken with corporate again somehow. Some way- or social media and post. Not a good look and also shop there for a big D1 school athletes. read more

Terrible customer experience today. Asked the butcher to cut meat for me. He refused unless I bought two packages because his area was clean. I agreed and then the older butcher came out and said no. I renewed my membership this morning. I went to customer service and cancelled my membership. I told her the butcher was a jerk and she replied, "yeah, I know". You don't need my business. read more

I loved the fact that there was a sanitizing station as you walked into the club. I found everything I was looking for and they were not out of any supplies. Great visit today. read more

I've shopped at this BJ's for many years. I love the convenient location since they moved from Exit 10 to Manchester. The gas prices are competitive and that alone is worth a trip. The sales associates are professional and helpful. read more

We just signed up at BJ's today. We stopped in just to check it out but after talking with Rose at the customer service desk we were so excited to hear about the savings we will have on groceries, gas and more. Plus we got some great coupons that added to our savings AND we will receive rewards . Rose was great; very friendly and explained everything so well. Then we started to look around the store ; we couldn't believe the savings. We bought a lot of groceries at such a great price . The person who checked us out was so nice and helpful . We Cant wait to go back to see the whole store !!! read more