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    BJ's Wholesale Club

    2.8 (32 reviews)
    Closed 8:00 am - 7:00 pm

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    Transcript of BJ's worker voice message telling me they overbooked bc someone called out yesterday.

    The only way to book a tire rotation, which is free when you purchase tires at BJs, is to call the store and transfer to tires. Calling is a pita bc the company hires one worker per shift. When they are working on tires, the worker can't answer the phone. So it rings and rings and the phone system kicks the call to member services, the bakery...and tires either eventually answers or you call back another time hoping they'll be by the phone. That's what happened one week ago and I finally got through and booked my tire rotation for today. However, today the tire worker called me and told me they overbooked my time slot and to call them. How do you overbook when it can only be booked by calling and speaking to a worker? And, even if there's an explanation (the worker's voice message said someone called out yesterday which suggests the system auto rebooked all the previous days jobs onto the next day?), WHY DIDN'T THE WORKER OFFER A SOLUTION? Instead of making me call, the worker could've said come at this time instead and call IF that doesn't work. The whole system (can't book online, not enough workers to answer the phone, auto rebooking over someone's week old appointment, workers who can't solve problems) is not worth whatever you save buying tires at BJs. Save yourself the trouble. Update: after leaving a message with member services bc I couldn't wait while my call went unanswered and bounced around, the tire worker called me and told me someone bought new tires online and was able to book at the same time as my appointment. Again, BJs system is flawed. He told me he didn't want me to wait and I could come in Saturday but I've had plans for this weekend for months (my bday was yesterday and we're celebrating this weekend and the tires need to be rotated). I asked what time I should come so I don't have to wait and he said he can put my car in the bay and work both cars at the same time but they close at 5 so he can't let me come after he's done the other car. I really don't understand how this happened and I hope BJs will do something, anything, to make sure it doesn't happen again. Update 2: I showed up at 3. The person getting new tires was scheduled at 1:30 and was done at 3. The person who was going to take my spot at 3 was a former colleague and friend of the worker (they talked for 10 minutes before starting the work and helping the people waiting for propane). He was trying to bump my week old appointment to take care of a friend and used lies to coordinate it. I'm worried that my tires are not actually being rotated and balanced. Can I trust anything he says?

    see my review for details
    Sean S.

    check your salad accompaniments especially artichoke hearts! Found worms in a jar of artichoke hearts, I emailed their customer service with pics but never heard back. i'll try and post the pics here but I don't see the regular add pictures button.

    the order of the purchase

    . An item of yours was recently on sale, item 240025 - Lifetime 15X8 Dual Entry Storage Shed for $1179.78. The original price was $1279.78. The item was Out Of Stock online so I went to my local BJs looking to purchase it. I was told that it was not in stock but customer service would call additional local stores to see if the item was available. In fact, I was told that each store only receives a handful of shed per season. NONE of my local BJs has the item on hand. I was told that they may receive additional shed with incoming shipments. Every week I would go in and inquire about the sheds. I even asked if I could place an order there at the store and patiently wait for it to be shipping with their usual shipments. I was told that I could not and that the store was not in charge of shipments. Apparently they are automatically generated by sales. I contacted the corporate customer service with my complaint ( complaint # 5422243) and was told that I can go to my local BJs and purchase the floor model for the sales price. I contacted the store to conform that it would be available the next day and was told that it would as soon as the manager Ok'd it. My husband and I went to the store around 10am the next morning to pick up the shed and was told that there was a misunderstanding. They shed we were to purchase was not in stock or available. Reasonably upset I contacted customer service again was told that I could purchase the shed online for its new price of $2399.99. I rejected the suggestion and filed a complaint with the Better Business Bureau. On 3/28/2022 Ms. Williams from the Escalations Dept contacted me a week later in regards to my complaint. After a long conversation about my frustrations with the whole experience and the lack accountability from BJ's, I was told that BJs offers a price drop guarantee. Mr. Williams told me that BJs would be happy to price drop the cost of the shed if we purchased it. She stated that although she was certain that we would not be refunded the entire difference of the sales price, she was confident that we would be refunded anywhere between $500.00 -$1000.00. She even offered to have the item shipped for free due to the inconvenience. I agreed to the terms and purchased the shed during that phone conversation. On 4/7/2022 Mr. Williams contacted me and informed me that BJs was only willing to refund me $100.00 because I was should have purchased the shed in the store. I reminded Ms Williams that I HAVE in fact, tried many, many times to purchase the shed in store and it was also out of stock online so I was impossible for me to do so. She then offer an additional $100.00 for the inconvenience. I was utterly and wholeheartedly disappointed and disgusted. If we would have known that we would only save $200.00, we would have NEVER purchased the shed and continued to look elsewhere. We asked that the shed be returned (R108368575) and felt that BJS took advantage of us. Since all calls are recorded, I invite you to go over our conversations. How can a company advertise an item on sale, but not have it available to purchase online or in store? I believe the false advertising takes advantage of your consumers because they are forced to purchase the item at full price AND pay for shipping. Meanwhile BJs, saves money by not having to ship the items for store inventory. I have experienced many disappointing purchases and transactions in my life, but this is by far the worst and most disheartening. Shame on you for taking advantage of your members, especially during such devastating times. I ask that you revisit and revise your mission statement: Mission Statement BJ's Wholesale Club is committed to delivering outstanding products at an unbeatable value to our members. Sustainability Commitment BJ's Wholesale Club acts with high ethical standards and in compliance with the laws that govern our business when dealing with members, vendors and team members, as we work to provide high-quality products at unbeatable value and drive total value to shareholders. Unfortunately, we have decided to keep the shed again our morals. The boxes have been sitting in our driveway for a week now and we had planned on constructing it with help this weekend. We have spend much time and effort planning on building this shed, we will continue on even if we resent it.

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    8 months ago

    They have about 80-90% of the stuff tgat are online but you have to pay for their membership n card to get the discounts that r offered.

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    2 years ago

    Cheap gas. I'm all for it. Perks of being a BJs member. I paid 3.13 for gas today which is a lot cheaper than some places in the area.

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    Ask the Community - BJ's Wholesale Club

    Review Highlights - BJ's Wholesale Club

    The gas prices are the cheapest around, although during prime times, you'll have to wait in line for fuel.

    Mentioned in 7 reviews

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    Grocery Outlet

    Grocery Outlet

    3.8
    (5 reviews)
    4.1 mi

    I was excited to see a Grocery Outlet opened not too far from my house. For the past few years, I…read morehave been driving 30 minutes to shop at the Grocery Outlet in Warminster and really love it. Well, let's just say I'm still driving to Warminster, because the Jamison Grocery Outlet is awful. Where to begin? The store is so uninviting. The employess are not friendly at all and the shelves are bare. Also, they do not carry everything Warminster does and on certain items, their prices are higher than Warminster. I took my elderly mother to the Jamison store and the cashier rang up one item several times. I pointed it out to her, to which she told me to, "calm the f**k down". This is the type of employee you will find here. I realize the stores have different owners, but the Jamison management needs to go to Warminster and see how a successful store is run.

    I've gone in a few times since they opened in (a part of) the old Genaurdi's/Giant space and I've…read morebeen impressed for the most part. Very clean and easy to navigate a lot larger than the other Grocery Outlet I go to in Warminster which can get cramped sometimes. I do think this location has more "brand name" of things I actually want to buy, however with that being said their prices are not that cheap. Some items - yes incredibly cheap. But seeing as they have a lot more permanent stock and better brands the prices really aren't that much cheaper compared to other stores.

    Photos
    Grocery Outlet
    Grocery Outlet
    Grocery Outlet

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    Grocery Outlet

    Grocery Outlet

    4.2
    (18 reviews)
    1.7 mi

    I had previously reviewed this store as being quite average, and found it hard to imagine why…read moreanyone would shop there. I stand by some of the specifics I mentioned, but now, about a dozen visits later, I understood where I was wrong, and *how* Grocery Outlet is a regular money saving stop for me now. One thing I touched on in the original review was comparison pricing against Walmart. I still believe that in about half the cases, if something Grocery Outlet has is also available at Walmart, it'll be cheaper at Walmart. But, conversely, about half the items will be cheaper at Grocery Outlet. It's also true that some products are closer to their "best by" date at Grocery Outlet, but that almost always results in it being drastically cheaper. I think the methodology to use when visiting Grocery Outlet, is to make it your *first* stop, with the understanding that you will be picking up select items there, and then also stopping somewhere else (yes - the savings are big enough to justify the cost of driving elsewhere). I now know the items that are regularly less expensive at Grocery Outlet, and I also know that there are going to be fantastic deals on spontaneous discoveries that will easily substitute for something that will be more expensive elsewhere. For example, frozen pizza, frozen meals, and snacks, are now things I buy exclusively at Grocery Outlet. The store is well maintained, more so than I first reported, and the employees are friendly and helpful - especially once you get to know them. And lastly, but no less important, you're supporting a family operated business. Now, I am a regular and happy shopper at Grocery Outlet.

    You walk in to nothing but deals!…read more If you love saving money in groceries, soda in Philly and even kids bedding- come here! I always save a ton of money when I shop here and the staff are super friendly and helpful. I found a Fortnite bed in the bag here for my daughters bed for a whopping $25- what a steal! Bag of Tyson Chicken wings for $9.99. Ice cream deals for like $2.

    Photos
    Grocery Outlet
    Grocery Outlet
    Grocery Outlet

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    Giant

    Giant

    1.8
    (11 reviews)
    3.6 mi

    I'm not a huge fan of the GIANT food store chain in general. Honestly maybe I'm a tad bitter about…read moreRedner's closing... I also think it's silly for GIANT to have moved to this location when it's old location in Jamison was perfectly fine. I wasn't that impressed with the new location. Yes it's 'new' so it's nice. Yes they now have beer and wine ... but I wasn't that impressed. The new feel of the store reminds me of also. Very bare bones minimalist and dark. The setup made sense for the most part, the only difference compared to the old GIANT is that the produce is located with the speciality food sections (deli, bakery, eatery, etc). I already had a problem with some of their signing yesterday where they listed a huge price but really tiny put that it was by pound and not by package. Their is a TON of staff. It was only day 1 and it was really crowded, I'm certain that won't last for long. The store was well stocked, we'll also see how that lasts. Their is no cell service so using GIANT's app may be hard especially since I couldn't connect to their WiFi. I will have to explore the store better and then update! They did have a lot of self checkouts and far less regular cashiers- so we shall see how this effects things!

    Hey, I have an idea if you don't wanna get mad at people because they come in 15 minutes before you…read moreclose might be a good idea to put your goddamn hours on your website and your Yelp page cause I went to both and neither one of them had your hours, and I got a lot of attitude from the lady inside

    Photos
    A snapshot of the produce department taken from the bakery department, looking toward the front of the store.
    A snapshot of the produce department taken from the bakery department, looking toward the front of the store.
    Back of the store, all the frozen /refrigerator cases which wrap towards the front of the store.
    Back of the store, all the frozen /refrigerator cases which wrap towards the front of the store.
    Lots of self checkouts, hardly any full service cashiers , and customer service.

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    Lots of self checkouts, hardly any full service cashiers , and customer service.

    BJ's Wholesale Club - wholesale_stores - Updated July 2026

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