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    BJ's Wholesale Club

    2.8 (32 reviews)
    Open 8:00 am - 9:00 pm

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    Reviews With Photos - BJ's Wholesale Club

    Transcript of BJ's worker voice message telling me they overbooked bc someone called out yesterday.

    The only way to book a tire rotation, which is free when you purchase tires at BJs, is to call the store and transfer to tires. Calling is a pita bc the company hires one worker per shift. When they are working on tires, the worker can't answer the phone. So it rings and rings and the phone system kicks the call to member services, the bakery...and tires either eventually answers or you call back another time hoping they'll be by the phone. That's what happened one week ago and I finally got through and booked my tire rotation for today. However, today the tire worker called me and told me they overbooked my time slot and to call them. How do you overbook when it can only be booked by calling and speaking to a worker? And, even if there's an explanation (the worker's voice message said someone called out yesterday which suggests the system auto rebooked all the previous days jobs onto the next day?), WHY DIDN'T THE WORKER OFFER A SOLUTION? Instead of making me call, the worker could've said come at this time instead and call IF that doesn't work. The whole system (can't book online, not enough workers to answer the phone, auto rebooking over someone's week old appointment, workers who can't solve problems) is not worth whatever you save buying tires at BJs. Save yourself the trouble. Update: after leaving a message with member services bc I couldn't wait while my call went unanswered and bounced around, the tire worker called me and told me someone bought new tires online and was able to book at the same time as my appointment. Again, BJs system is flawed. He told me he didn't want me to wait and I could come in Saturday but I've had plans for this weekend for months (my bday was yesterday and we're celebrating this weekend and the tires need to be rotated). I asked what time I should come so I don't have to wait and he said he can put my car in the bay and work both cars at the same time but they close at 5 so he can't let me come after he's done the other car. I really don't understand how this happened and I hope BJs will do something, anything, to make sure it doesn't happen again. Update 2: I showed up at 3. The person getting new tires was scheduled at 1:30 and was done at 3. The person who was going to take my spot at 3 was a former colleague and friend of the worker (they talked for 10 minutes before starting the work and helping the people waiting for propane). He was trying to bump my week old appointment to take care of a friend and used lies to coordinate it. I'm worried that my tires are not actually being rotated and balanced. Can I trust anything he says?

    see my review for details
    Sean S.

    check your salad accompaniments especially artichoke hearts! Found worms in a jar of artichoke hearts, I emailed their customer service with pics but never heard back. i'll try and post the pics here but I don't see the regular add pictures button.

    the order of the purchase

    . An item of yours was recently on sale, item 240025 - Lifetime 15X8 Dual Entry Storage Shed for $1179.78. The original price was $1279.78. The item was Out Of Stock online so I went to my local BJs looking to purchase it. I was told that it was not in stock but customer service would call additional local stores to see if the item was available. In fact, I was told that each store only receives a handful of shed per season. NONE of my local BJs has the item on hand. I was told that they may receive additional shed with incoming shipments. Every week I would go in and inquire about the sheds. I even asked if I could place an order there at the store and patiently wait for it to be shipping with their usual shipments. I was told that I could not and that the store was not in charge of shipments. Apparently they are automatically generated by sales. I contacted the corporate customer service with my complaint ( complaint # 5422243) and was told that I can go to my local BJs and purchase the floor model for the sales price. I contacted the store to conform that it would be available the next day and was told that it would as soon as the manager Ok'd it. My husband and I went to the store around 10am the next morning to pick up the shed and was told that there was a misunderstanding. They shed we were to purchase was not in stock or available. Reasonably upset I contacted customer service again was told that I could purchase the shed online for its new price of $2399.99. I rejected the suggestion and filed a complaint with the Better Business Bureau. On 3/28/2022 Ms. Williams from the Escalations Dept contacted me a week later in regards to my complaint. After a long conversation about my frustrations with the whole experience and the lack accountability from BJ's, I was told that BJs offers a price drop guarantee. Mr. Williams told me that BJs would be happy to price drop the cost of the shed if we purchased it. She stated that although she was certain that we would not be refunded the entire difference of the sales price, she was confident that we would be refunded anywhere between $500.00 -$1000.00. She even offered to have the item shipped for free due to the inconvenience. I agreed to the terms and purchased the shed during that phone conversation. On 4/7/2022 Mr. Williams contacted me and informed me that BJs was only willing to refund me $100.00 because I was should have purchased the shed in the store. I reminded Ms Williams that I HAVE in fact, tried many, many times to purchase the shed in store and it was also out of stock online so I was impossible for me to do so. She then offer an additional $100.00 for the inconvenience. I was utterly and wholeheartedly disappointed and disgusted. If we would have known that we would only save $200.00, we would have NEVER purchased the shed and continued to look elsewhere. We asked that the shed be returned (R108368575) and felt that BJS took advantage of us. Since all calls are recorded, I invite you to go over our conversations. How can a company advertise an item on sale, but not have it available to purchase online or in store? I believe the false advertising takes advantage of your consumers because they are forced to purchase the item at full price AND pay for shipping. Meanwhile BJs, saves money by not having to ship the items for store inventory. I have experienced many disappointing purchases and transactions in my life, but this is by far the worst and most disheartening. Shame on you for taking advantage of your members, especially during such devastating times. I ask that you revisit and revise your mission statement: Mission Statement BJ's Wholesale Club is committed to delivering outstanding products at an unbeatable value to our members. Sustainability Commitment BJ's Wholesale Club acts with high ethical standards and in compliance with the laws that govern our business when dealing with members, vendors and team members, as we work to provide high-quality products at unbeatable value and drive total value to shareholders. Unfortunately, we have decided to keep the shed again our morals. The boxes have been sitting in our driveway for a week now and we had planned on constructing it with help this weekend. We have spend much time and effort planning on building this shed, we will continue on even if we resent it.

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    8 months ago

    They have about 80-90% of the stuff tgat are online but you have to pay for their membership n card to get the discounts that r offered.

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    2 years ago

    Cheap gas. I'm all for it. Perks of being a BJs member. I paid 3.13 for gas today which is a lot cheaper than some places in the area.

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    Ask the Community - BJ's Wholesale Club

    Review Highlights - BJ's Wholesale Club

    The gas prices are the cheapest around, although during prime times, you'll have to wait in line for fuel.

    Mentioned in 7 reviews

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    Guy Edward Family Jewelers

    Guy Edward Family Jewelers

    4.3
    (15 reviews)
    0.4 mi
    $$

    I have been a patron of Guy Jewelers for about 15 years and gave many recommendations to my friends…read moreand family. Several engagement rings, wedding rings and other jewelry from pandora to custom pieces have been acquired. Recently I inherited a large diamond ring that has been in my family for over 85 years but the setting was old and too large for my hand. Julia spent time with me and designed a setting on the computer that suited me perfectly. She listened to my concerns and wants and created a ring that is gorgeous! Everything I asked for was accomplished and I am extremely pleased with the results. They even added "wings" inside the ring so it can slide with ease over my knuckle and stops the diamond from turning. I'm looking forward to doing business with them again in the future.

    When I went to Guy Edward's New and Estate Jewelry, they offered me ONLY $404 for 10 grams of…read more14-karat gold. This was a blatant attempt at scamming and deception from the start. The shop was cluttered and unclean, setting a questionable tone. They tried to convince me that I needed to apply an additional 54% reduction on the 14-karat gold price, even though the spot price of $71 per gram was already adjusted for purity. This was just a tactic to lower their offer even more. They also lied about the weight of my gold, claiming I had only 9.7 grams when the reality was different. In contrast, Dublin Jewelers offered me a fair and honest price of $760 for the gold and an additional $105 for the gemstones, totaling $865. This stark difference highlighted how much Guy Edward's was trying to not just shortchange me but completely rip me off and take advantage of a potentially unknowing customer. They were not only undervaluing the gold but also ignoring the actual weight and the value of the gemstones. What made the situation even more frustrating was that when I initially went in, I pretended not to know anything about the actual gold value. Once I mentioned the correct spot price, they looked surprised and tried to gaslight me one last time, but ultimately they gave up once it was clear that I knew exactly what was going on. The entire Family and Staff joined in on the dishonest tactics, collectively trying to gaslight me and push me into thinking the other shop made a miscalculation. It was a coordinated effort to rob me. Gold price is easy to see there should be no games played with the price they knew there is zero excuse for this even removing the value of stones they were trying to rob me as Dublin Jewelers offered me 760$ for gold ALONE comparing that to Guy Edward's offer of 404$ it's clear this wasn't just them offering a bad rate but them completely trying to take advantage of me and steal from me. In summary, Guy Edward's Jewelry is not trustworthy. They knew what they were doing and chose to deceive me anyway. I strongly advise anyone considering doing business there to look elsewhere and choose reputable jewelers like Dublin Jewelers. This business is NOT helping their customers get the full value for their precious metals . They thought I was someone who didn't know any better and tried to exploit me extremely disappointing to see people treat others like this. Buying gold makes money already there is no need to scam. Pure greed this is worse than a just bad offer it's a scam. (Gold on table is what they offered only $404)

    Photos
    Diamond tennis line bracelets
    Diamond tennis line bracelets
    Vintage Signed Esemco 10K White Gold Filigree Brooch Set With Diamond
    Vintage Signed Esemco 10K White Gold Filigree Brooch Set With Diamond
    Diamond eternity anniversary band.

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    Diamond eternity anniversary band.
    Sam's Club

    Sam's Club

    2.3
    (78 reviews)
    4.2 mi
    $$

    I needed cupcakes for an event and learned something that I think Sam's Club should improve…read more I noticed that you can place cake and cupcake orders through the Sam's Club website and app, which is very convenient. However, what wasn't clear to me is that cupcake orders are not customizable the way cake orders are. When ordering a cake, you can choose colors, decorations, and personalize it. With cupcakes, what you see in the photo is exactly what you get. There doesn't appear to be an option to change the colors, decorations, or customize them for your event. Because I assumed the cupcake ordering process would be similar to the cake ordering process, I ended up missing the ordering deadline. I believe cupcakes require at least a 24-hour notice, and by the time I realized customization wasn't available online, it was too late. I ended up going into the bakery and purchasing cupcakes that were already available. They were fine, but they weren't decorated the way I had wanted for my event. My suggestion to Sam's Club would be to either allow cupcake customization online like they do with cakes or make it much clearer during the ordering process that cupcake designs cannot be modified. It would save customers a lot of confusion and disappointment.

    SCAN AND GO DID NOT WORK , I did not have my wallet and only my app payment information and also…read moreapple pay (they don't use any tap to pay) . Will not be returning, store was a nightmare . Long lines, rude staff. I will stick with COSTCO. Their stores are way cleaner and the staff is not rude.

    Photos
    Sam's Club
    Sam's Club
    Sam's Club

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    BJ's Wholesale Club - wholesale_stores - Updated July 2026

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