salesmen and manager are very helpful . beware of extended warranty purchases . the fell short of promises. Finance manager is on his own time when answering customer service Issues. read more

What started as a promising deal quickly turned into a nightmare. I strongly recommend avoiding this dealership. I live in Pennsylvania, about 4 hours away. I contacted the dealership about a Dodge Charger and was told they could ship the car to me. We worked out the numbers, and all paperwork listed the mileage as 56,194. That number matters, because it's central to the problems that followed. I closed the deal on August 15, put down a large down payment, and sent in my bank funding paperwork. Documents were signed electronically, except for the POA, which I overnighted back. On August 19, I followed up and discovered the dealership hadn't even started arranging transport. On August 21, after threatening to cancel the deal, they suddenly secured a transporter, and the car was delivered late that night @2215. When I got home from my 24-hour shift on August 22 and inspected the vehicle, the problems were obvious: * The odometer read 59,025, not 56,194 -- a difference of 2,831 miles. Since the car was shipped on a trailer, this mileage discrepancy cannot be explained and constitutes a material misrepresentation of mileage, potentially a violation of federal odometer disclosure laws (49 CFR § 580). * The vehicle was delivered on empty, with the gas light on. * The interior was filthy: old French fries in the seats, adhesive residue on the windows, scuffed carpets sprayed with black paint instead of cleaned. * The windows were smeared, and sticker glue was still etched into the glass. * The exterior had scratches and buffer damage on the rear bumper that were not disclosed in the video provided. This vehicle was absolutely not detailed, despite the dealership's claims. When I complained, the dealership offered me $200 for gas and cleaning. A full tank alone was $58, and a professional detail was $250 -- so their "solution" didn't even cover the basics. They also said I could return the car for a refund, but I would be stuck with expenses I've already incurred: insurance, gas, detailing, and shipping costs to return the car. I requested a fair price adjustment to account for the mileage misrepresentation and condition issues, which they refused. I have since filed complaints with the West Virginia Attorney General and the Federal Trade Commission (FTC) for deceptive trade practices and mileage fraud. The dealership has been unprofessional throughout, even becoming hostile when I requested all communication in writing for legal documentation. Bottom line: this dealership misrepresented mileage, delivered a dirty and damaged vehicle, and refused to resolve the issue in good faith. Buyers beware; I would not trust them with your money or your time. read more

I purchased my 2025 JGC this evening and it was a great Experiene. Bobby Will went above and beyond to find me the vehicle I wanted.

Had my vehicle for more that 2 weeks. Were suppose to fix heat, Driver side window, and wipers. They fixed the window, put a new thermostat in (which did not fix the heat, on the work order it said the heat was 100 degrees. A LIE. WHEN I DROVE IT HOME I ALMOST FROZE TO DEATH.) They fixed the wipers. That was a huge issue but they are the shop so they should know what to do and are responsible for 3rd parties that they use. 1600.00 later, I wouldn't let you watch my dead goldfish. read more

On Tuesday August 12,I started looking online for a new 2025 dodge durango srt hellcat for my wife to replace her 2018 Durango srt,she's very specific in the color and options,the 2025 would be her third Durango so she knows what she wanted.I found the one she wanted at this dealership,so I left an email message because it was after hours. Wednesday the 13th I was contacted by a salesman,I told him this was the vehicle she wanted,that we were trading in an srt ,I took pictures,sent the vin my personal credit information,and whatever else they needed.they said they'd call back the following morning which they did, I'm guessing it was a business manager that called me back,we were good to go,she got me a great interest rate we got the price down a little more and agreed on a deal. I gave them a deposit over the phone . I told them that I lived 6.5 hours away on the eastern shore of Delaware (400 miles)and that we'd leave on the afternoon of the 21st stay in a hotel and be at the dealership shortly AFTER THEY OPENED ON FRIDAY MORNING. IT WAS ACTUALLY AN EASY DEAL FOR BOTH OF US AND I TOLD the salesman I hoped the rest of his deals were this easy.he called me again on Thursday to see what time I'd be there and I reminded him we'd be there Friday morning. We text them 30 minutes ahead to let them know we were on our way. We showed up and the staff introduced themselves,the manager took our vehicle right away and said he had to take it for a ride to appraise it which wasn't a problem my wife walked out to the parking lot with the salesman and I was walking out about a minute behind them and by the look on my wife's face I could tell something was wrong. She opened the back and the carpet was smashed down and flat like they had been hauling something in the back or there was some kind of adhesive holding it down,the plastic sidewalls in the back compartment were scuffed up,they said that's from vacuuming it! The vehicle has 30 miles on ! We pulled the backseats ahead and there was metal shavings and paint chips under the seats from the seat latches hitting,there was a large muddy shoe print on the side of the backseat as soon as you opened the door, and several scratches and scuffs on the plastic seat bases and door panels. I realize these things could have been fixed,the dealership had almost a week to get the vehicle cleaned and ready,but after all of that it made us start going over the outside and on the back passenger doors on both sides there were 2 circles approximately 6" in diameter under the clearcoat that looked like a coat of paint was missing,it was an obvious flaw in the paint from the factory,we showed the staff and they all saw what we were talking about , I just can't believe they hadn't seen it before if it had really sat in their showroom for 6 months, meanwhile my wife told the lady there to call the manager and tell him to bring our vehicle back so that we could get our deposit back and leave, finally my wife told the employee that was texting the manager , to stop texting him and call him on the phone and tell him to get back to the dealership with our vehicle ,once he returned from his 15 minute ride in our Durango he walked out like it was no big deal and said he'd put in a claim with dodge and he'd knock another $1000 off if we'd take it today! There's no way it can be fixed without at least painting both sides of the vehicle,easily costing 8-$10,000 at a reputable body shop.we were done ,in one last ditch effort we gave the manager the opportunity to find us another one which he didn't,and then they tried to sell my wife another one they had that wasn't even close to what we came to buy,the manager then offered a couple gallons of gas for our 400 mile trip home,I told him I just wanted my deposit back and nothing else. We left empty handed because of traffic heading to the eastern shore on a Friday,26 hours after our adventure started with these people we were back home. On the some what bright side I found the exact same vehicle at Jenkins Chrysler dodge in crystal coast Florida,900 miles away, paid $1000 more,another hotel stay and 32 hours riding in a car,2400 miles driven (the first 800 a total waste of time)but that dealer provided a great experience on their end. The dealer in Florida was willing to have a driver deliver the new vehicle to our house and drive our trade back to Florida,FREE , however the bad experience with black bear caused some trust issues with the car dealership, we had to see it for ourselves. I've bought over 50 vehicles in my lifetime many locally several halfway across the country, I've never had such a poor experience with a car dealership or seen such a lack of incentive to turn out a clean product and please a customer. I'm not going to tell anyone who to deal with and not to but based on the 3 reviews posted it should be an easy decision read more

Do not buy a vehicle from this dealership. They are untrustworthy and screw their customers. One of the managers put 300 extra personal miles on a vehicle I was going to purchase and tried to cover it up saying it was to "keep the battery charged." I also asked them multiple times to provide some needed info on the vehicle and they told me three times they would get an answer for me and never called me back. When I cancelled the sale for these reasons they refused to give me my deposit back. Avoid this place at all costs. Shady. Stay away. read more