We are from central PA and traveling through West Virginia for vacation. Our diesel truck had a problem and the DEF sensor kept us from going over 52 mph. We had to pull off several times and shut off the truck. After a few times, we decided we better get it looked at. We were 256 miles in to the trip with another 172 miles to go. And Chenoweth Ford was the closest dealership. We called ahead to see if they'd be able to help us and get the truck in right away. And they said yes, they'd do their best. The mechanic Nick was great! Very helpful and very pleasant. He worked his best and even in the rain to change the part we needed and help get us on our way. All the staff was pleasant and sympathetic to our dilemma. read more

Chenoweth Ford Clarksburg, WV Terrible service department. Made an appointment for service ( check engine light, unknown noise, and recall) and didn't receive my car back until almost 3 months later. During that time, any communication I received was me reaching out to them. Any updates I received were lies and delay tactics. I was told my car was being worked on, only to be told later "I don't know why they told you that, your car hasn't been touched." Luckily a new employee took over the service of my car and I got it back in roughly two weeks after he took over. While I appreciate his attention to getting my car completed and returned, I wonder what was actually done to my car. When I got my cat back, there was somebody's lunch trash (not there when I dropped off the car) in the car. The interior was dirtier than when I had it last. There were ants all over the inside of the car. The engine was the dirtiest it has ever been with an excessive amount of leaves inside. Not long after getting my car back, a tire sensor went out, the check engine came back on, and the noise is still there. I called back to Chenoweth Service department and spoke to the same guy who expedited the previous service on my car. This time he didn't seem at all interested in the condition of my car and scheduled an appointment for my car that was several weeks away. You would think they would bend over backwards to provide me better service than what I had previously received, but that wasn't the case. They clearly didn't fix the problem, but only made things worse by letting my car sit for so long, which I am assuming was under a tree with the hood up and possibly the windows open. I canceled the upcoming appointment, because i do not trust Chenoweth Ford to service my car in a professional and efficient manner. At this time, I do not know what is wrong with my car and am not totally ok with driving it, but i will not take it back to Chenoweth Ford. Unfortunately this is what we have to deal with. Forced to trust a company, only to be disappointed. This location is in Clarksburg, WV. read more

Been receiving unsolicited spam emails from them for months now, despite "unsubscribing", emailing them directly, and them responding claiming they removed me... Yet the emails continue... FTC complaint has been filed. Don't give these people your hard earned money... they can't even complete basic tasks with the help of a computer and the internet. read more

Took a my 6.7 there 3 times cause it was shutting down under acceleration. Each time they told me they couldn't replicate it but as soon as I'd leave it would happen. I recorded a video and took it a 4th time and they told me my turbo was going out. 15,000 dollars and 4 days later I get my truck and on the way home guess what happened..... so I go back this time they tell me I need to spend $10,000 In getting my fuel system replaced so I ask what about the $15,000 I just wasted for nothing which I was told management would have to talk to me and they were unavailable but would contact me. After weeks of calling and never being spoken with I gave up and took it as a lesson to never deal with this company again. read more

I wouldn't even give it one star. This is the worst possible dealership you can go to in America. I would neverrrr buy a car here or even have yours serviced from this place. My friend purchased a car here with an illegal muffler and she didn't even know because they didn't tell her. My dad also purchased a nice car here and it turned out to be a lemon with sooo many problems. It has been in their shop 30 times (no lie) without getting fixed and they keep breaking random stuff more. Most of the workers are incompetent idiots and don't answer the phone or call back to say they got parts in or schedule an appointment after they say they will because they don't care. Steer clear!!!! Go literally anywhere else!!!!!!! read more

Would be 5 stars except it's been nearly three months, and I still don't have my PA plates. PennDOT has no record of any title application. Amy (title clerk) was very annoyed with me for calling and asking why the application hasn't been made yet. She refused to give me the contact information for the title service they use, but I found it online anyway. Then she hung up on me. Everybody else was great, and the salesman (Buddy) was fantastic. Amy - you cost your employer two stars. read more

So it started off very very bad yesterday at the used car lot. They were so awful and arrogant! From the mgr Terrance to the salesman manny .. but make a call to Gary the GM and he was awesome. Completely made our visit right today. From Carl to Hayword were awesome. We love Chenweth and have bought last three cars from them but almost walked away due to the treatment we got yesterday. Thank you Gary, Carl and Hayword for making it right. We love our new Truck! read more

Worst service imaginable! Car was there 6 1/2 weeks and broke down the day I picked it up. Inside of car was filthy. They charged me $1000 or nothing. Another garage fixe my car or $700. Needless to say , Chenoweth would not refund any money - didn't even apologize for all my trouble. read more

Mike Miller is the worst salesman I have ever encountered. He started by degrading and talking down our trade. He had an arrogant and snotty attitude, no air of mutual respect or appreciation of our interest. When we were asked if we had a number in mind on the deal, he laughed in my face and told me he had no competition. This is no exaggeration, he meant it. These guys think they're the only game in town and are blinded by their arrogance. Mike elevated the conversation from conversant to confrontational, stressful and uncomfortable. No one should be made to feel like that when buying a car. Mike tried to bully me into thinking I was silly for my way of thinking instead of trying to reasonably help me understand his position. The whole time he acted like he was superior to me instead of just talking to me on the level. In the end, he didn't even give the professional courtesy to shake my hand and say sorry it didn't work out. Unacceptable and totally unprofessional behavior. Shop around, you'll get a much better deal and be treated well in Elkins. read more

Wonderful experience from start to finish. Our salesperson Jeffy was kind, knowledgeable and helped us through the whole process :)

Bait and switch. Got the run around. And a really bad job at that. After 5 questions it was clear they didn't want to sell to me, didn't really have the inventory I was interested in or that was confirmed as available via phone and/ or online. Cars that had been in inventory for 40+ days just vanished and others that hadn't been through there mechanics yet were just sold before my arrival?! Huh? I was advised to assume that cars with stock photography shouldn't be counted on and which cars does he then recommend to look at.... Ones with stock photography. Why is it so hard to give a business money? Go to carder motors. Local, transparent, friendly, quality work and vehicles. read more

I had to give 1 star to do the review !! Horrible place straight up lie to you about anything I came into the quick change just to get an oil change after giving all my info for the first I went out to smoke a cigarette and noticed my phone needed charged so I went in to get my keys so I could get back into my truck to charge . Got in started it up charged my phone for about 5 minutes shut it off went in gave the keys back and they went out about a minute later only to come back In to tell me my 1 year old truck won't start I had just gotten out of it well as we are all walking back out to the truck I said maybe it's due to it sitting on an incline and the guy then says " I bet that's lt I noticed it idle a little funny " wait what you just said it wouldn't start which was it!!! So their solution was to give me a can and I could walk to get gas keep in mind this is a new/used car lot even though the gas station is close by that's your answer because I called you out on your lie so needless to say I got the truck running again and left the lot I'm not sticking around to have them tear up something on my truck or have them tell me something is wrong that isn't after I caught that lie I didn't need to come in for an oil change and have to have the whole drivetrain replaced before I got it back or pay for a whole drivetrain to be replaced and have them tell you they replaced it lol read more

DO NOT FALL FOR CHENOWETH FORD AD!!! They have an ad that states they will buy back your vehicle (no matter the condition) and they'll give you at least the KBB value, that was told to us on the phone. On the phone call, they offer us $1675 for our vehicle. She leaves, comes back and the offer is only $300. I understand that our vehicle wasn't the greatest, but don't offer one amount and then we get there and you LOW BALL us!! I would never do business with Chenoweth Ford EVER!! BEWARE!! BEWARE!! Commercial needs to state that we're your #1 dealership to lie and cheat you!! read more

Service Dept: Rather horrible experience. I was told my repairs would be under my power-train warranty, however they charged me for a service I didn't ask for and refused to put it under warranty. Sales Dept: They will treat you like you're poor unless you're in a tuxedo. I walked in with $15,000 cash that I could put down on a new Mustang, and they made excused and refused to let me test-drive one. I have to show up in my GT5OO for anyone to be interested on servicing me. Won't be a customer again. read more

I purchased my Escape from Chenoweth 2 years ago, I was more than impressed with my experience at that time, today I had my first experience with the Service Dept. and was extremely pleased with service and friendliness of staff , this is the first Ford I have ever owned but will not be my last and definitely will be from Chenoweth! Highly recommend this Dealership ! read more

Awesome place, very laid back and doesn't make you feel like it's just business they actually make you feel like a friend.

I had a very good experience at Chenoweth. I had asked for some information on a 2014 Ford Fusion I saw online and they responded promptly to my request. I arranged to meet with Carl at the dealership and they gave me a generous trade-in on my 2005 Sebring as well as a good price on the Fusion. Everyone I dealt with was friendly and well-informed read more

This dealer doesn't care about the FORD brand or FORD customers. I've been a FORD customer my whole life, more than 45 years since I got my driver's license. My dad worked for FORD his whole life. This dealer refused to honor the FORD employee discount. I've never heard of this in all my years buying FORD products. Ford Motor Company should be embarrassed by this dealer's lack of loyalty and support to the brand. This dealer only cares about his bottom line. I feel bad for all of the "satisfied customers" he's taking advantage of. read more

So thankful for the service department at Chenoweth Ford. I blew a tire yesterday and they were able to get my car in and 4 tires on with a 4 wheel alignment for a GREAT price. It's like having a whole new car!! read more

I have been a customer at Chenoweth Ford for a few years now and overall I am satisfied with the service I receive. The customer service is great, I'm always greeted with a smile and courteous attitude. I'm also relieved that this particular dealer seems very honest and they don't add unnecessary charges. Really the only issue I've had in the past is long wait times . I would recommend Chenoweth to others and plan continue my service with this company. read more

I would never shop this dealership due to the on-going, annoying, advertisements this location broadcasts day and night! Please get another spokes person, as the lady you are using is the most annoying. read more

I ordered a 2017 Ford Raptor and it finally arrived!! All I can say is that at $70k it's a bargain. I blew a 'cuda away at 140 flat in the pouring rain, and I've already pulled a 3/4 Ton Dodge out of the mud. Get one if you can afford it!! Call Jeff Anglin at Chenoweth!!! read more

Jeff was great! I love my 2016 Ford Escape. Everyone at this dealership was so friendly and helpful. They also gave me 3X what another dealership offered me for my trade in. I won't be going anywhere else for another vehicle! read more