It's disappointing when you visit a place often enough to notice how inconsistent the service can be. I also find it frustrating to receive different responses from staff and to have takeout packaging vary from one visit to the next. I almost always order the same thing because they truly have the best taco salad. When I order it to go, I always request extra salsa and sour cream. However, the experience seems to vary each time--sometimes I receive pico de gallo, sometimes salsa, and sometimes neither of the items I asked for. I've also noticed that ordering late in the evening usually goes smoothly. The morning, afternoon, and early evening shifts seem to be where the experience is less consistent. At times, I hesitate before placing an order because I wonder whether it will be worth dealing with missing items again. It may seem like a small issue, but when it happens repeatedly, it becomes frustrating. Consistency matters, especially for loyal customers. I hope management can address these issues so every guest receives the same level of service, regardless of the time of day. On this particular night, Rogelio was very helpful in assisting the new cashier/server, Sydney. I also appreciate Sophie, who stepped in towards the end and helped keep things running smoothly. Sydney remained calm throughout, and even though she was obviously new, she was still pleasant and did a good job. read more

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I ordered a BLT and it had to be the worst BLT of my life. 1 slice of tomato, 1 soggy piece of lettuce, and 1 small piece of bacon. I also asked for my bread not to be toasted, one half of my sandwich was toasted while on the other half the top piece was toasted and the other wasn't. I didnt ask for anything extra except the toasted bread part yet half of my sandwich didn't have any mayo and the other half had a quarter of the bread covered with barely any mayo. Now the potatoes. They were burnt, and the bell peppers and onions were either black or raw. The huckleberry lemoned was amazing and my waiter was really friendly. read more

Hands down ,the best service with a smile, and so many extra ,over and above distinctive helpful and very hospitable staff, in particular Janie, who was the best waitperson ,possibly in the entire state of Nevada. Black bear has always been a fav, good eats ,consistent food quality, and decent service, but in Fernly NV, exceptional service and as far as comfort food goes, hands down and exception to the exceptional. "A waitress can ruin your day " " but I dont abuse that power" Jaine pronounced ( ja-nee) I hope I got that right? Anyways thank you very much and we plan on returning to this place when we return. Thank you very much!! read more

Black Bear Diner Fernley - Diners Near Me - Fernley, Nevada

Never seem to be able to beat Closing in Fernley. All of Fernley seems to close-up about Eight at Night, Side work and vacuum cleaners until Nine then bar-the-door. Glares after that! Got in after a standing engagement that keeps me until about 5;30 so I beat it to the Bear. My body was craving Protien Badly. Got what I needed.Steak and eggs with a small baker...Nirvana! Steak good. Eggs good. Potato good. Cleaned-up! Service pre occupied with side work and iminent closing but attentive and freindly. read more

Great food excellent service by Shari Weill definitely return cobbler was the bomb this was a great stop for dinner !!

We tried black bear again and it was so disappointing once again. Service is slow, food was horrible. You can never go wrong on breakfast except here!! Burnt potatoes with no flavor unable to eat. How can you serve potatoes that you can clearing see it's burnt!! It's always a hit and miss here, the mangers don't seem to care much!! Such a shame in a small town like Fernley. read more

Very unhappy. Our fries and 1/2&1/2 onion and fry boxes are melted, to the point there are holes in one of them. Not edible at this point. Called and only option they gave was to come pick it up... not everyone can drive over to pick up, hence why we door dashed read more

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The meat in my omelette is so overcooked it's very difficult to chew. My dad payed extra for loaded potatoes he didn't get. Pretty sure in the two years we've been here there hasn't been a single time where all our orders were correct. You really need to hire better cooks. This quality isn't at all acceptable for what we have to pay for it. read more

Worst service ever. Waited 20 minutes, didn't even get greeted or drinks from a server Then one comes by and takes the order of people that got here after us. Then when we're leaving to go elsewhere, the lazy server finally acknowledged us. On the way out, the lay manager that been standing in the same place, has nothing to say except sorry. Tye good here is great. I Will DoorDash from now on. read more

I love this restaurant in Fernley and the reason I love it and keep coming back is one special waitress her name is Janie doesn't matter what kind of day you're having she makes you laugh and smile and feel at home her service is awesome and the food is great I've never had a great waitress like Janie before ! read more

The aesthetic spin walking into the black bear diner was amazing. There is a water fall with the classic black bears running around it. We were greeted and seated immediately. The server was so nice and punctual. The table was clean and the menu has all the yummy faves that you could want! I ordered the biscuits and gravy with egg and bacon. The husband ordered the big bear burger! Everything tasted fresh, crisp and delicious. Kudos to the cooks and all the staff for providing a great experience. I highly recommend coming here for breakfast lunch or dinner. I need to come back for the 5 layer chocolate cake!! read more

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Ordered a pot pie, was so uniformed like a frozen Walmart pot pie, at an insane price. I asked the waitress if the pie was pre made, she told me no, we make them fresh . I was born in the day, but not yesterday. I would have respected black bear more, if there was some honesty. I've never been back and most likely never will. read more

Sat down and waited an hour to have our order taken and then it had to be taken again. There were 5 other tables that were taken care of before ours, even though we sat down before all 5 of those tables. So our order took a total of an hour and half to get. Then one of the items was not made correctly. We have been here numerous times and every time the service is the bad, but by far the worst we have ever received. read more

Amazing breakfast as always. The bacon and hash browns were crispy as asked. Only reason for 4 stars is due to the customer service. Very cocky. Not wanted while eating. Just saying but on a smile and act like you care about your job. read more

Food was cold, lightly scrambled eggs, dry.. blt had the thinnest tomatoes, thin as paper, and a half piece of lettuce, wilted.

Went for Thanksgiving- it was the worst . They were out of a lot of things . We will never go there for a Holiday Meal. However breakfast is great !! read more

Best service ever. Food was amazing. The decoration are great. Our waitress was super friendly and probably the nicest happiest person.

Our server kept up with 26 ladies, got the orders out efficiently, but unfortunately the tables were very dirty/sticky. Had to cover the table with placemats. Hopefully they can do a major scrub! read more

Friendly service and great food. The server went above and beyond to help us with the menu, it was my first time eating there

Okay listen I went here for breakfast the only thing that I found really really good was the coffee to be honest with you some of my food was cold and the other parts were extremely greasy. I also don't think that they changed the grease every night the oil tasted really bad on the food I ate it because I try not to be too rude but the food was a really greasy and some of it was cold I don't think I'll be going back but it was worth a try. One of the thing I've eaten at a Black Bear before in California that was really good so I had to try the one in friendly but this just is not it for breakfast. read more

Huge portions of American cuisine. The breakfasts are great. Bear decor diner. Wait staff provides prompt service.

We have been to multiple Big Bear Diner locations in several cities over the years and the service and food have always been consistent. Why, or how, this place would be any different is beyond me, but it is. The food was DRENCHED in oil. The eggs, the potatoes, all of it. It was all slippery and disgusting. It's hard to mess up huevos rancheros, but they managed to do that as well. On top of that, the service was minimal. It took a while for the waitress to even acknowledge us, let alone take our order. Then the time between ordering and actually getting our food was another wait entirely. The waitress wasn't rude, but wasn't friendly and definitely didn't earn her tip. First and last visit. read more

LOUD MUSIC... 630 AM... asked for it to be turned down, Maria said it was taken care of.. Every patron should be considered w the choice of music played... WOW... find is good and abundance of it read more

Black Bear Diner Fernley - Veg omelet...country potatoes - Diners Near Me - Fernley, Nevada

I like the ambiance and the location is very convenient. The serving is huge and the service is great. The food is good although we already know chicken breast is dry and bland so don't order the chicken melt sandwich. read more

These types of reviews are hard ones for me. A one-star is well deserved. They really screwed something up and deserve a one-star. Three through five stars are also relatively easy for me to judge, but a two is a tough one to give. With that said, I have been here twice in the last month. Once for breakfast and the home fries were cold. Not completely cold, but they were just warm, and the rest of the meal was ok. We were there today with a group of six, and our waiter Travis was on top of it. That is where the positive comments stop. There were quite a few issues with the meals, and I won't get into details other than I had barely warm fries. I know it's hard to find help these days, let alone good help, but I have to call them like I see them, and at this point, the Black Bear in Fernley is a 2 star. read more

Used pickup. Missing items. Manager refunded missing items, but never acknowledged poor service.

Breakfast any time of day and great service. What's not to love? I ordered two eggs over easy with hash browns and a biscuit and everything was excellent. We love the Black Bear and stop wherever they have locations when we're on the road and hungry. Much better than the competition. Highly recommended. read more

Blonde bartender that was working on 9/27 has a big mouth. The cook wearing the bandana has looked directly at me as I paid and mouthed.."sass pole" at me on multiple occasions. The all you can eat fish was awful. The food in general at this restaurant is awful. Really bad food...really bad service. I waited 10 minutes at the counter trying to pay a bill while the cook is mouthing "sass pole" at me. FYI..this treatment is a direct result because I complained against employees at Walmart and this is retaliation for their friends that work their. This is a town that gangs up on people that stand their ground. Classless people. If you're by yourself they'll single you out because they'll think you're an easy target. Watch the 2005 movie "Waiting" with Ryan Reynolds and that's this Black Bear Diner. read more

The number 1 most important thing in retail and restaurant is CUSTOMER SERVICE. This place doesn't have any, I'm a local I wanted to order a pie to go, should be a quick sale. Even a 80 year old said I'd been waiting to long for a pie. It's burner week your lack of staffing just lost a customer. If I could give -5 I would. No one should talk back to a customer stating your short handed and to wait, lady your customers are first stop playing with the computer checking your tips from closed orders. read more

Waited 10 minutes at door Finally sat a counter Took 5 more minutes before waitresses acknowledge us Order sat in window for over 12 minutes (we timed it on stop watch. No silverware We we got it it was dirty read more

Went for breakfast yesterday , about 0930 in the morning . Not to busy was seated promptly waitress was good took our orders for drinks came back and got our food orders. My friend had fish and chips and I had scrambled eggs and a side of grits . My friends fish and chips were good, but my scrambled eggs looked like a omelet that went rogue , they literally looked like the cook had started an omelet and didnt need it so he gave it to me they looked like he cooked them on one side and chopped them up with a spatula , they were hard and way over cooked needless to say I left 3/4ths of them on the plate. If I could I would post a pic here to show how bad they were.. Very disappointed the cook actually thought those eggs should be served. read more

I don't know how you can go wrong at a Black Bear Diner, really. Kind servers/ staff. Yummy food (especially the tuna melt!). Plenty of food, even for kids' meals! Reasonable prices. Definite yes for us on a long-ish drive from Vegas to Reno! read more

I had dakota as my server and she was amazing, she was very sweet and helpful. The food is also very good, I love going there. The restaurant feels very homey read more

Due to work I find myself in Fernley on an occasion. Fernley has a few decent lunch spots and a couple others I would like to try but just haven't had the chance due to covid. Due to that my colleagues and I tend to find ourself at the steady and consistent Black Bear Diner. We always know exactly what we are going order and we consistently get good food and service. Over the summer/fall we always requested to sit outside and Anthony (lunch server) was always more than accommodating. Now with it getting cooler we don't ask. I am a fan of breakfast at anytime of the day so my go to is their Denver Omelette with bacon and Jalapeños added, sourdough toast, and country potatoes. I normally need a nap afterwards but it's well worth it! For the price, quality of food and most importantly quality of service I will continue to come back! read more

Black Bear Diner Fernley - The Original ScramBOWL (1560 cals.) - Diners Near Me - Fernley, Nevada

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While visiting friends (Fernley locals) from LA, this was their restaurant of choice... and I certainly understand why! Comfortable & inviting... The food was VERY generous & tasty... and the service ("Thank you, Janie!") was maybe the B E S T service I've ever had - anywhere. This woman knows how to do her job - juggling multiple tables, large groups, demanding orders - with GRACE... and, a big joyful smile on her face. It doesn't get any better! Really... read more

Today being Thanksgiving and I had no desire to cook, we decided to try out Black Bear Diner. We were alittle unsure cause of the "3-star" rating but I'm so glad we didn't let that sway our minds cause I literally have nothing negative about our experience there. Every staff member we encountered was very friendly and attentive to our needs. Everyone was wearing a mask and following their COVID procedures. The restrooms were clean and well maintained. Our food came out quickly and was delicious! I had the New York Steak sandwich and my husband had the Hobo omelette with pancake. The steak was fully cooked and the bread was so fresh and soft! And the fries were well seasoned. We took our desserts to-go, chocolate cream pie and bread pudding. Just Yum! read more

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Holy Moly...attn to the cooks-lay off the salt!!!!! We went for breakfast and didn't realize I was ordering a salt lick! Myself and the kids were almost sick to our stomachs with the amount of salt in the entire meal. My son and I mixed our eggs in with the potatoes in hopes that it would tone down the salt but that didn't even help. Tsk tsk. Please let the customers salt their own food if they desire to. Husband loved his HUGE blackberry stuffed french toast. Our waiter was friendly and prompt and he's the only reason for any stars. He deserves 5. read more

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Saturday morning breakfast while heading back to Reno from Fallon this morning. Very easy access in Fernley. Today there were a few people though with our recent covid19 mandates, seems like it was less crowded than usual, but everyone was masked up and the appropriate precautions were made. I like Black Bear Diner. A restaurant chain from California, their meals are consistently large and tasty and you know what you're going to get when you visit any one of their restaurants. I ordered the corned beef hash and eggs. Ate half, brought the rest home for another meal. My son had chicken strips, as we were in that between time of breakfast and lunch though these meals are served anytime. The wait staff were busy. I think that with the strain that covid19 is putting on businesses, maybe this restaurant was not staffed as well as it could be. The adjoining casino looked empty though we did not go into the casino this time around. It could be a nice choice to dine and play and avoid crowds if need be. read more

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Food was good but customer service just keeps getting worse. The back room is very warm we were sweating. The waitress kept immodesty telling us no instead of checking what was correct. She told my husband he can't have a Cobb salad because they didn't have salad. Which didn't make sense when the guy next to us had a chicken wrap. 10 minutes later he asked again and she said yes. This is why I hate coming here anymore read more

This is our second year making BBD our spot for Christmas morning breakfast. We have visited in other occasions as well and overall has been a good experience... I would give the restaurant an overall of 4 stars but special occasions such as thanksgiving and Christmas experiences would bring it to 3 stars. While I understand thanksgiving and Christmas are one of those days you will be lucky to actually find any place open and with all the shortage of people who want to work I can see how things may be affected here and there. In this occasion I ordered orange juice, only because in the menu it is explicitly state it is natural juice and not from concentrated. Well, after tasting it, It is from concentrated and the waitress confirmed and stated it was because they had ran out of oranges. She took it back and off the check but still a little disappointing. The menu for Christmas morning was limited and "special" so I didn't get to have a breakfast option. I had a burger with red potatoes and it was good. Service was good and pleasant. Overall I like BBD and would definitely keep coming back and recommend to everyone. read more

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