I went to my basement to put some clothes in the washing machine and found water on the floor with a spray of water coming from a pipe. I called Black Diamond and they understood the emergency and shortly their plumber arrived. Michael H was polite, efficient, and a born educator. He replaced the spouting pipe with a copper one (I was delighted with that) and answered questions I had about the temperature of the new water heater I had had installed in September (not by Black Diamond). He reset the temperature on the water heater (it was scalding hot the moment I turned on the tap). I told him about a different issue I was having and he explained the problem, but said he could not correct it at this time since he had another call. I told him I would call the Diamond again to have that handled. Michael was a wonderful representative for Black Diamond and I would hope to have him respond when I call next week. People had told me for years that Black Diamond was VERY expensive so I had avoided calling them. I want to go on record saying that the company is more reasonable than several of the other companies with which I have done business in the past Black Diamond is not only more reasonable but they finish the job correctly (unlike one company whose representative reversed the hot and cold taps in the shower). Thanks Michael H and Black Diamond! I look forward to making an appointment next week. read more

Great plumbers great job on my piping loved every bit of the experience! Scooter broke while they were here and we all had a good laugh at it read more

Black Diamond Plumbing & Mechanical - Plumbing Near Me - McHenry, Illinois

Contacted BD at 7:30 AM to have a plumber come out to give an estimate on a leaking pipe. Scheduler let us know they could get someone out to the house between 9 AM - 11 AM. So far so good. Received a call at 10:30 AM, letting us know the plumber was 30 minutes out, just wrapping-up an earlier call. Not a problem! Two hours later, nothing. Reached out to BD for a sit-rep, and was told that the plumber would be out between 12N and 2 PM. Fast forward to 2 PM, and again, no contact. If they can't even get their schedules down, I have zero confidence that they will be able to handle my plumbing needs. read more

In JUNE the sales guy upsold my 83 year old mother a $10,000 air conditioning system for a 2 bedroom ranch home. THE BRAND NEW $10,000 AIR-CONDITIONING SYSTEM STILL DOESN'T WORK AND THEY ARE JERKING MY MOM AROUND ABOUT HAVING POORLY INSTALLED THE EQUIPMENT OR SOLD HER BROKEN EQUIPMENTAT A PREMIUM PRICE." She paid for "warrantees" for they won't honor. The air-conditioning system stoppped cooling within 3 weeks of install. ITS NOVEMBER and they haven't repaired a BRANDNEW system they installed. SERVICE: They cancel with out notice and call on day of to reschedule schedule because they are now working on HEATING for other customers. Want to come only on days convenient to them, no matter what's going on in client's home once they have the money Just today, Clay called to say they haven't ordered replacement parts (for what they guess the problem might be) & wants come out again on a day where my mother has scheduled medical appointments. He won't today when shes home. So equipment installation and repair service have been absolute crap. This is how they treat senior citizens. read more

Black Diamond Plumbing & Mechanical - Air conditioner set to cool to 71, only cooled to 73 on a fall day. - Plumbing Near Me - McHenry, Illinois

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in going through emails found a receipt from Black Diamond Plumbing and never did leave a review. Back on 3/20/2020 we called them because the Sump Pump would run but would not stop. They came out and replaced the Pump as well as the Check Valve but did not really need to do much piping since it was a standard replacement. Now I own a few properties and have done those my self, but my Step Mom did not want me to bother with. Now i am not questioning so much the price which was $690.00 before we ask if there was a senior discount and they took off $34.50 and the final cost was $655.50. What we never approved was the removal off the old pump, which was working but would not shut off. When we called and I still remember his name, Ozie, he claimed he got rid of it already when it was not even 30 mins after we left we had called. After speaking with a couple of other plumbers there are various reasons why a "working sum pump" could not shut off such as a float switch is stuck in the "on" position due to being jammed by debris, its cord, or the side of the pit. Other common causes include a malfunctioning check valve causing water to flow back in, a clogged discharge pipe. We feel that they knew it was working and the fix would be less costly and being a Friday and the weekend coming up my Step mom ( 90 at the time and now deceased) wanted someone to fix it right away and other places were booked so we went with this company. Advise people to shop around as there are others who could put a quality product in for a better price, Most of all, unless you authorize it, make sure they do not tale your old equipment because in this case the Technician knew it was still a good pump and probably a easy fix. read more

We had BD out to do a few electrical repairs for us in a new house. Brennan was our technician who came out to give us an estimate. We spoke with him in detail about adding a plug in our laundry room for a new electric dryer. He told us he may need to cut some dry wall but that the cuts and plug would be hidden behind the dryer. I did not stand in the room with him while he worked but apparently I should have because when he was done the plug was about a foot above the dryer and there is a large hole around the faceplate of the new plug that now needs to be fixed by someone else. When we asked about the placement of the plug, he told us he could lower it for us but then we would have a hole where the plug currently is AND he wanted to charge us for the hour of overtime it would be to put the plug where we originally agreed upon. While here he also swapped out dimmer switches for standard switches in our basement. He installed white switches and left the almond face plates around them so they do not match. It looks like we hired a rookie to do our electrical work. I would not recommend this company to do your electrical work. We have had their plumbers and HVAC out without issues but this was a horrible experience. ::UPDATE:: After leaving my original review, BD reached out and gave us two options to mediate the issue. Move the plug where we originally wanted it and fix the hole ourselves or they would hire someone to fix the hole and leave the plug where it was installed. We chose to have it moved to where we had originally asked it to be installed which we appreciate. We just now have to hire a contractor to fix the hole in our drywall. I do appreciate that they were willing to come back out and move the outlet. We just wish it would have been placed in the correct spot the first time so we did not have to fix our drywall. I will be a helicopter client from now on and keep an eye on what is being done. read more

Black Diamond Plumbing & Mechanical - White replacement switched with almond face plate. - Plumbing Near Me - McHenry, Illinois

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I was quoted $39 twice on the phone to clean out my main drain. The technician arrived at my home and said I had been quoted incorrectly and it was a $180. He also claimed that $180 was a discount. I had the technician call his manager, and his manager put pressure on the technician to charge the higher rate but then ultimately told the technician it was his call. The technician then said he might lose his job if he goes any lower than $180. I told him the company would not get a good review so he said he was uncomfortable doing the job and left. Unfortunate that this company misrepresents their pricing! Very disappointing! Too bad they are getting a bad review anyway! read more

Black Diamond recently came out to do a competitive bid on installing a cleanout line, then doing a hydro jet and descale of the main sewer line in question. On top of being a few hundred dollars cheaper than the original bidder, they found that the original bidder had broken the flange on the toilet when they put it back on and overtightened it. Throughout the process everyone I dealt with was professional, easy to work with, and answered all of my questions. All of that would have been enough for a 5 star review; however, when they got here on the day of the job and went to locate the exact dig space for the line, they found I ALREADY HAD A CLEANOUT LINE (previously most of the estimates had been in ranges based on the original bidder's insistence that this job had to be done, but as it turns out it didn't). That saved me $4,500 on the job, which is pretty awesome! I'm using them for all of our plumbing needs moving forward. read more

Our AC went out at one of our rental properties so we called Black Diamond for repair. We were contacted by them an hour later and they said the compressor was shot (old unit) and we needed a full replacement ($8400 for a 1000 sq ft home). We called another HVAC company for a second opinion and it was a blown fuse. ($40). Buyer beware. I'm sure Black Diamond wanted the $8400 sale. I called the following day to discuss and the repairman that was sent out was now on vacation so they couldn't explain how the blown fuse was missed. They refunded $82 of the $250 service call fee they charged. I'm glad we got a second opinion. read more

We Hired Black Diamond on December 2023 to install a Furnace & Air Conditioner They are very professional & answer all our question We will definitely hire them again. Highly Recommend Black Diamond 100% A+++++++ read more

I had black diamond come to my home to replace the inner workings of three toilets. I was charged $700 which I thought was excessive. In addition, two of the toilets do no flush properly. I have to remove the tank cover and manually operate the flush mechanism to get a complete flush. The technician assured me that all was in order. It was not. Based on work quality I will not use black diamond in the future nor will I recommend them. read more

We've been using Black Diamond for several years after trying most of the other well-known companies. Black Diamond is THE BEST. Today, they installed a whole house water filtration system. We've also used them for electrical as well as a/c and heat. Very respectful of property. Always on time and always give notice of who and when they're arriving. read more

Had a shower cartridge installed took tech 30 min was charged 385.00 ! Way overpriced. Lawyers go to school for 7 years and make 300.00 to 350.00 an hour . Union plumbers don't even make close to this much an hour . Be ready to open that pocket book and pay big . read more

We moved into our new house about a month ago. Today, while I was 2 hours away from home, my spouse frantically called me telling me there is a water leak in the basement and it's making a mess of things. After a quick google search, I called up Black Diamond. I explained the situation to them, and they were able to have a repair man sent out to our home in less than an hour! My spouse said the repair man (Carey B) was very knowledgeable, friendly, and he explained everything, and had our water-leak-problem fixed in about an hour. He cut out the section of pipe and the bad valve, and had a new one installed right away. Thank you so much for helping us out so quickly in our time of need! read more

Many years in business to not know your product is bad service. I called to have a simple main shut off valve to home replaced. The gal took my info and scheduled the appointment. Curly showed up collected my 79 dollars and told me he couldnt do it. The village has to shut the water off to the house. You have to ask yourself maybe they should had informed me before coming. Curly wanted the 79 bucks wasted a day of mine. I will never use them again. read more

We have worked with Black Diamond in Mc Henry for many years. They were recommended by our handyman. They have always been prompt and efficient in emergency situations- and most plumbing matters certainly fall in that category! We had an emergency situation with a burned out sump pump last week and they went the extra mile to deliver a new one on an especially rainy day! Huge shout-out to Supervisor Aaron K. who recommended a product solution for another problem which was misdiagnosed and could have cost us a great deal for an unnecessary repair. read more

Nick and his helper came today to install a hot water heater that leaked in the crawl space. Great job. Had to order my small and short heater but came next day. Office has really nice girl that helps you communicate to your plumber, makes it like you have your own handyman. Fellows really nice and made sure I got my warranty credit . If you need plumbing work I'd recommend . read more

Service was okay on speed, rescheduled me to next day when they were behind. Tried to price gouge me and charge double what two other places did to replace my Tank and well pump, which I was then informed requires a specific license that I did not see provided from Black Diamond. Overall recommend seeking other companies over Black Diamond, unless you like to pay more. read more

We are happy with Black Diamond however today we had one of our renters call with a problem with a faucet your company installed. The Person who answered the call first said it would be three days and she stated that if it were under warranty it could be caused by abuse. We have Never had a renter abuse anything and I was offended by what she said. If we can't get it taken care of I will call another company and rethink if we are going to stay with Black Diamond. It offends me when a person who answered the phone first brings up Abuse. Take a look at how long we Have been loyal customers. I have also recommended Black Diamond To friends and family. read more

I had a appt set up today to get my furnace cleaned. I set this up weeks ago. Well today came and nobody showed up. No call.....no show. There were a lot of other things I could have been doing several other things. read more

We've used this company for a number of years in various areas of our home, and they are generally very overpriced. My experience recently with an air-conditioning tech (and prior to that a plumbing tech ) was less than stellar, and it caused me to change to a different company. read more

Never ever hire them. They are rip-offs and cons of the highest order...price gouging, inflating the time it takes to do the job... Any which way they can make a quick buck off you, they will. read more

We have been using Black Diamond HVAC for over 15 years. The reasons, their technicians are NATE certified, very professional, honest, and caring. On emergency services very prompt in the worst situation. (Our outside water faucet started leaking badly on a weekend evening). We have our AC, Furnace, and water heater serviced and maintained yearly. Our current technician,Keo, who has been assigned to us for a couple of years keeps us happy & safe! read more

Flooded two buildings because they didn't know how to connect compression fittings correctly correctly. Tried to blame it on the homeowner. Their insurance covered it thankfully but what a mess. Very unqualified people doing their.work. Too many good contractors in Rockford to use these jokers.... read more

We needed a new washer installed and the shut offs were corroded and needed to be replaced. A simple job, right? What should have cost $100-$200 ended up costing over $500. Plus the repair ended up with a hole in our wall. If you don't have an emergency, check around and get estimates before hiring someone. read more

We had Black Diamond come give us a quote for a job. They tried to tell us that we had to do a bunch more (unnecessary) work. I would never recommend them to anyone. We had another plumber come in and do the main job we called them for and we were told that the other work they suggested was unnecessary. read more

I was very disappointed with this organization. I scheduled a time, and they gave me a window that worked. I requested to speak to one of the plumbers to verify what the cost would be to remove and replace a kitchen faucet, I was concerned, and the lady on the phone said she would relay my concerns and have someone call me. Never received a call to discuss pricing. Took the afternoon off for the service call. Got a call that the plumber was in his way. When the plumber arrived, my first question was, " how much is this going to cost ", he stated very quickly $300. I said that's ridiculous , forget it. I explained that I had requested some type of pricing prior to his arrival, but got nothing. Wasted half day off work, wasted plumbers time, all because of a 3 minute phone to provide a price to remove and replace a kitchen sink faucet. I called another plumber, cost to remove and replace $150, very fair , was quoted that over the phone I felt like Black Diamond put me in a position that I would have to have the work done. There are always other options !!!! read more

Employees were professionals in their interactions today. The plumbing fixed the main issue the water heater. The electrition handled 2 outlets, a issue with the dimmer switch in living room and replaced a gfi outlet in kitchen. read more

I've called Black Diamond twice now in emergency situations and they seem to be only company I can find that actually show up when needed and do a professional and courteous job. They may not be least expensive but plumbers are not cheap. Everyone knows that. They also have customer service, , which is VERY RARE these days. read more

(June 2019) Can't say enough good stuff about Black Diamond - have used them many times. Really happy with the kitchen sink faucet install and pipe replacements Chase did, the electrical work from Rueger and his suggestion for how to add a garbage disposal (works great!) and excellent and informative help from AC repairman Oscar - all of Black Diamond's technicians have been very efficient, friendly, professional and have great advice for how to maintain my appliances. Thank you! (March 2019) Very impressed with Black Diamond! They do what they say they will do, they are fast, efficient (needed service and had it scheduled for later the same day)...from the staffers in office to the onsite technicians, I used an electrician and plumber from Black Diamond for two different projects in the last week and couldn't be more pleased with the results and how knowledgeable and friendly the onsite technicians were. Black Diamond is definitely my new go-to for service needs. Thank you for the great service! read more

Black diamond has been out to my house to work on electrical a few times. Each time the technicians have been thorough, helpful, supportive and amongst the friendliest support technicians I've ever been around. They explain what they're doing, teach you some basics, make sure you understand what's changed, etc. On top of this, their prices are extremely good and the management team knows what it means to make a customer feel appreciated. I recommend black diamond to everyone. read more

We highly recommend Black Diamond Plumbing . I called for an estimate two days ago to add a water line from our RO System. Our plumber, Trevor S. Completed the estimate the very next day- our project involved drilling through our kitchen cabinet through a finished basement drywalled ceiling. This required measurements to locate the refrigerator water line which was precise. Trevor expertly and efficiently ran the new RO line in time for our painting contractor to make the drywall repairs. read more

Picture this; Sunday afternoon, in the winter, and half the power in out house went out. We checked the fuse box and everything looked correct (no tripped fuses or whatever they are called or do). Hubby called Black Diamond at 330. At 335, he received a return call. At 400, Andy showed up. We live in an old house (50+ years old). Andy checked all the outlets on the dark side of the house. They were putting power out but none were getting power (*shrug*). He started to investigate and figured out exactly where the problem was. He had to saw a hole in the ceiling of the home office but he found the culprit of the outage and fixed it. We were impressed by the price (it was an emergency on a Sunday evening) and by Andy. He did a great job and never complained about the house being messy. :) Thank you Andy and Black Diamond, you saved the day! read more

Let me start with the great. I worked with two technicians in the span of a couple days, HVAC and plumbing, and both gentlemen were friendly and knowledgeable. Scheduling the appointments was frictionless and everyone I have spoken with through this process has been friendly and polite. I have no experience with their maintenance plans but I imagine they are a decent value. I was considering a maintenance plan but fortunately learned a hard lesson early and will not work with this company again. I'll share my experience and you can decide if this is organization is a good fit for you and your needs. My wife and I are first-time home buyers and just closed on a Foreclosure. There were several issues to address including an inoperable furnace, water heater, and several blocked drains. I was in a hurry to get these issues resolved and my real estate agent recommended Black Diamond. I knew they would be a little more expensive but I was willing to pay a "little" more for less hassle. The HVAC guy arrived on time and was able to resolve my issue by connecting the common wire to the furnace. I was charged $165 for the service which was a lot for the work done but I understand there is a cost just to show up. The HVAC tech also took the time to explain some of the basic furnace maintenance and some of the other services they offer. The HVAC tech scheduled an appointment with one of their plumbers for a few days later. The plumber arrived on-time, evaluated my needs, and quoted me $960 to unclog a utility drain in the cellar, replace the gas regulator on the water heater, unclog a toilet, and unclog a sink. Being new to home maintenance I assumed these prices were justified and that the tech would be doing a significant amount of work to diagnose and resolve these issues. The tech unclogged the maintenance sink in about 10-15 min with a large electric snake (the tool cost him about $75, I asked). He put that tool away and installed the gas regulator in about 15 to 20 min (the regulator costs $100-$150). He then went to the truck and got a 6ft snake for the toilet and unclogged it in 10 min. He took that back down to his truck and retrieved the large snake again (he could have used the same tool for all three jobs) to unclog the sink in you guessed it, about 10 min. We then chatted for a while and even went down to take a look at the coach house we are planning to renovate because he had some time to kill. We finished up and he sat in our driveway for about 20-30 minutes until my wife and I walked out to our car and he realized he'd have to leave. In total he was there for about 2 hours and did "maybe" an hours worth of actual work. That is between $500 and $1000 dollars an hour depending on how you look at it. I am new to home ownership but all the veterans I've spoken with agree that these prices are ridiculous. I spoke with the plumbing manager and he did concede that I was due a 10% discount for the added services which was a whopping $60. he explained that they use fixed pricing of al la carte services. This is "supposed" to protect the consumer from technicians that run up the clock but I'll let you judge whether that intention is being served. I understand that there is overhead involved for a technician to show up at my door, but to continue to charge me that overhead for every trivial job is exploitative. I'm posting this to help save other's from learning this lesson the hard way. I'll also be contacting my real estate agent to make sure she is aware of what she's recommending. read more

I had a technician come out to replace a few parts. While he was at my home he said he didn't like the way my furnace was vented outside the house. He took off a PVC elbow joint and replaced it with three PVC pieces. This took him 15 minutes total. Besides the use of a hacksaw, a second grader could have done it. He attempted to charge me $163. Do the math, $652 an hour. My next Hvac call will be to someone else. read more

Had a leak for close to 3 weeks (Can't wait to get my water bill). Finally said no more with my plumber for 10 years who kept giving me excuses to come by... should have said that he was just too busy. The good ones get booked quickly, so no desire for emergency work, except Black Diamond. Spoke with Cora and she made sure a licensed plumber would stop by and handle my issue. Fortunately, I picked up the flange for the shower from Just Faucets. 'Ziam' stopped by as promised. Courtesy, professionalism, and listened well to my concerns. Took care of the issue and informed me the other shower would need the same flange to fix it as well. Exchanged my valve under my toilet, because during this wait...It gave out. All in all, recommend Black Diamond for your plumbing needs whether you need them for an emergency or scheduled maintenance. Cheers! read more

Black Diamond came to my home a few weeks ago to check out an issue with my central air conditioning. The system was freezing up and I speculated it could be due to a bad acoil. The tech checked it out and the first thing he did was try to sell me a new air conditioning system. I told him that was out of my price range then he suggested their financing options. He said it might be possible to clean the acoil so I okayed that. After a few minutes, he said the acoil was beyond cleaning and would have to be replaced for a cost of $1,800. We did not have the work done and he went on his way. I called another company for a second opinion. The second company tech said my system had been overcharged. Black Diamond had actually charged my system a few years prior telling me that was why it was freezing up on me. The tech from the second company bled the system for a cost of $250 and it's been running like gangbusters for the past three weeks. I emailed Black Diamond with this information and have yet to get any response although I did get read receipts that someone read my email. I will not be doing business with Black Diamond again. UPDATE: I find it very interesting that four hours after posting the above review I was contacted by Black Diamond (by email). read more

Like: A live human answers the phone Same day or next day service Wear shoe coverings No after install issues, so far Plumbers seem to know what they are doing Send you an email with technician's photo and name, so you can identify the person when he comes to your house Have necessary tools and parts on truck Personable and polite workers Cons: Different quotes for the same job, depending on who you speak to Prices are rather high Didn't clean up the work area as I would have liked Didn't listen to me, the customer Will try to up sell on new products or parts Have to ask for a written quote Doesn't break down pricing No rebate information on products Offer a one year parts and labor warranty on a water heater that has six year parts warranty. Don't know how they work that. read more

If I could give no stars I would. Biggest bait and switch company around. Quoted one price over the phone to rewire a switch to my light and ceiling fan that magically goes up $50 when the tech comes in. Very rude and talking to a manager over the phone is even worse. If you don't like if call someone else he said. Guess what... I did. read more

Late Winter 2016 our furnace went out. I was grateful for Black Diamond Plumbing to come out on a Sunday night. But the technician did not know why our furnace worked sometimes and sometimes did not. On a return visit he concluded that the control board needed to be replaced. Said control board was quoted at $550 installed on top of a $170 diagnostic fee. ~$720 total is what Black Diamond wanted from me. For $95 I ordered the control board from McCombs Supply in Pennsylvania and installed it myself. read more