i was having car issues that I thought was fuse related. West let me borrow a screwdriver, examined…read morethe fuse, and helped me test it by pulling up how to videos. He went above and beyond!

Store on Western Blvd., Raleigh: Excellent service. Shout out to Spencer for taking my call and his…read morekind response when he said I could bring my car in that same day... to Pablo & West for their friendly, personable customer service and to Tafari for literally going the extra mile to pick up then install the part I needed replaced for my car.

100/10 Would recommend any services or purchases to be made here for your auto needs. My starter…read morewent out on my Astro van and I gave the store a call and was met with the most knowledgeable customer service i've had thus far in all of my auto repairs. I was given the confidence to be able to do it myself and got a great deal on the starter I purchased. Ali answered all my questions I had before, during and after the repair. He really is the best! And now is my go to guy to call for any needs I may have. Thank you Ali!!!!! -Clay with the Astro

Ali was very helpful!! I don't know much to anything about cars but he actually helped me…read moreunderstand the issue instead of just fixing it which I really appreciate. Definitely recommend!!

Visited the store on 12/20/2022 I called before i went up…read moreto the store. I spoke to Michael, who was pleasant and welcomed me to the store for service. The staff here are pleasant, empathetic, and professional and give each customer attention in the order we entered the store. Michael and Gilberto are the best. I noticed my radio intermittently flashing, knowing the electronics ran off the battery. Gilberto did a great job educating me on how to avoid battery losing charge. Very thorough and helpful!

Went in 1.5 hours before they closed to replace the battery in my wife's car. The air-intake tube…read morewas fastened over the battery, which only required one screw to be removed in order to replace the battery. The worker looked me in the face and said, "We are about to close, so I don't want to do it." I was completely blown away by the sheer laziness, and by how someone wouldn't do what their literal job is. See, they advertise that with a battery purchase you get a free installation. Apparently not. I returned the battery I bought, jumped my wife's car, and drove straight to AutoZone where I bought from them. Unlike at O'Reilly's, they were happy to assist a paying customer and installed it in less than 10 minutes! I even slipped the guy an extra $20 for just helping us out. I will never go to O'Reilly's ever again and will always go to their competitor.

Needed a car battery. They changed it in 5 mins and I was on my way!!! Great guys, great service,…read moreI will be back.

I brought my car in yesterday because my battery died and it was a rainy and cold day. The service…read morewas absolutely phenomenal! A huge shout out to Jennifer who did my order! She was so patient and kind and at the time was the only one available while her coworker was out at lunch. Even he was great too! I believe his name was Jose. Once he came back, he helped out in the cold and rain. I will definitely return to this location for future car needs!

I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

My car would not start, so had to find someone to jump me and headed straight to Auto Zone, as it…read morewas a Sunday and they were the only ones open after 7:00. I did have to wait in line awhile, as both people in the store were busy with other customers, but one employee rang me up and got the battery while another one put it in. I thought the price was high, but had no choice, and Matt installed the battery quickly and made sure it was working before I left. From what little I saw, the store was well stocked and clean. Another customer had an item that had a sale sign on it, but the sale had ended. The employee still gave the guy the sale price. I thought that was good customer service. They do have a self check out machine that you can use if you are just purchasing an item and do not need help like I did.

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Excellent service and follow up. I got the hitch and the bike rack from them. I would recommend themread more

Had them install a hitch on a Lexus NX 200 T. It all went well and it was a quick install being…read morethat I had made an appointment. I recommend them.

For my job, I am a home-visiting social worker. I drive around all day for my appointments, so if…read moremy car doesn't work, neither do I. In the middle of my day yesterday, I stopped for some lunch and when I went back out to my car, the battery was totally dead. After a visit from AAA to get my car jump started, I immediately drove to Advance Auto Parts to get a new battery. My car is a bit older and they had plenty of batteries in stock. The service was helpful and friendly. A tip--there was an online sale, so I bought the battery online and chose the option to pick-up at the store location. As soon as the order went through (within minutes), they were able to install my battery. Today, I was back to work as usual and driving around all over the place again.

My experience with this store, the few times I've been, have been anything but easy. Customer…read moreservice does not seem to exist--employees take the path of least resistance rather than trying to help. My latest experience was with the general manager who refused to service my commercial account because he "did not know me", even though I had my account number, address, phone #, and all other identifying information. I explained all I needed was a new battery to start a company truck, and for that battery to be charged to my company account. Without looking up any information, stated: "Yeah, I'm not doing that. You need to go to a commercial store near your company because I don't know you." My company is 40 minutes away and I've used my commercial account at different AAP locations before, including this one! Unfortunately, this will be my last visit to this location. If you know exactly what you need and simply need someone to process your checkout, this location may be fine. However, if you need basic assistance, have simple questions, or expect someone to help find a solution, based on my experiences, I would not recommend this store.