A major part on my truck broke on the way to work, they were able to get me in the same day! They…read morewere straight forward set a fair price and they will be my permanent mechanic!

I recently brought my 2016 Ford Explorer to Hag's for repair as the air conditioning quit working…read more Mike and Wade diagosed it and had to replace the condenser. It was a time consuming repair but they did the job promptly and I am very pleased. Hag's has been the primary "go to place" for all my automotive needs, repairs, servicing , etc. They always to the extra mile to ensure we are satisfied. They are honest and don't attempt to "run up the bill". I highly recommend Hag's Automotive.

Replaced our retired longtime Black Lake mechanic. Not disappointed. Fixed botched brake job by…read moreour first attempt at a replacement. Pleased with work since--agree with other reviews.

We needed an oil change, so I got an appointment. The work was done in a timely manner. I could…read morehave waited in the shop, but chose to go for a walk around the corner to the Shipwreck cafe. Was pleased to meet Richard, as this is a very convenient shop.

Olympia Autoworks is what every shop should be: Honest, fairly priced, transparent, responsive, and…read morefriendly! I brought in a car that I purchased recently with unknown service history. Their complimentary multi point inspection with pictures (free with paid oil change) gave me insight into the health and status of fluids, ball joints, suspension, and general condition of the car. This level of transparency is amazing, because I've definitely been to OTHER shops that would have told me all of the fluids need to be replaced without any proof. I highly recommend Olympia Autoworks for your service needs!

I asked them many times to let me know what work was needed and how much it would cost, with a…read morebreakdown, in writing, of parts and labor, before they started any work. They assured me that they would provide this info before doing any work and that the assessment would not cost me anything. Instead, over a week after bringing in the car, they completed the work without telling what work would be done, without notifying me how much anything would cost, and it cost hundreds of dollars. No notice or breakdown of parts and labor as promised. The techs end their shifts around 3 and the person who answered the phones and called to let me know the car was ready could not tell me what work was done, why it was done, nothing. If you opt to work with this garage, get everything in writing up front and in person and do not leave your car with them if you can help it.

I've now taken my 2014 BMW 535d to Larsen's Auto Repair a couple of times, and they've earned my…read moretrust. Most recently, I brought the car in after another shop told me I needed rear brakes, calipers, and suspension work totaling a pretty significant bill. Larsen's took the time to actually inspect everything and gave me a much more accurate picture. They confirmed the rear brakes were still in good shape (around 10mm), the control arm bushings were fine, and none of that additional work was needed right now. That kind of honesty is rare. They previously handled my front brake service, and everything was done right, no issues since. This time they also completed an alignment and oil service, both at fair prices. Mark was especially helpful throughout the process. He clearly explained what was actually needed versus what could wait, and didn't try to upsell anything. I never felt rushed or pressured, just informed. Bonus points to him since he's a fellow Atlanta Braves fan! If you're looking for a shop that will diagnose correctly, communicate clearly, and not recommend unnecessary work, Larsen's is a solid choice, especially if you have a BMW or higher-mileage vehicle and want straightforward, trustworthy guidance.

Larsen's have been my auto mechanics for thirty years and I can't say enough about them. They are…read morehonest, easy to deal with, reasonably priced and excellent at car maintenance. I highly recommend them to anyone looking for automotive servicing or repair. They're jusst the best.

Professional, conscientious, hard working, honest! I will continue to take and trust my automobiles…read morewith this company - completely.

Great customer service and fair pricing. They were very understand when it came to customer service…read moreneeds and stood behind their work. This is an awesome "smaller" shop option with better service and pricing.

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

I was referred here by my boss at work who spoke highly of Brett(owner) at Tumwater Automotive; the…read moreheater in my car gave out, also there was a loud ticking sound coming from the engine. Brett contacted me after inspecting my car and was very informative about the problems my car was giving. He was very professional and clear with the recommendations he had, at the same time, did not make me feel pressured into getting anything done, which is the best part because most mechanics are usually pushy! I ended up getting everything done that was recommended to me, and I am so very pleased with the results! My car runs like its brand new! I highly recommend Tumwater Automotive to anyone that is in need for car services; spare yourself the trip to the dealership, you won't be disappointed! P.S. Thank you Brett!!!

Made an appointment last week for Monday. In the appointment schedule I told them what was wrong. I…read morehad a blower motor on a 2013 Dodge Grand Caravan that was out. Delivered the vehicle to them Monday. They knew from me what was the problem and could have ordered parts before I even arrived, but decided to wait until I arrived on Monday. Monday, when I was being dropped off, I was told repairs like I was asking for take one, maybe two days to fix. The price they gave me AFTER DIAGNOSTIC was more expensive than local dealers for the same work. But since the car was already there and the appointment was made that was fine because I didn't have to work until Wednesday and if they had it fixed by Tuesday, no issue... Tuesday rolls around, no phone call, no communication. Late in the day I finally called and asked for an update. They told me it wasn't done and it looked like it would be one more day. So, I made plans to get a ride to work, and plans to pick me up. An hour before they were set to close, still no call, and we call them again, after I made plans to get off early and get a ride to get to the shop only to find out they still have even started on the work. I won't use them again, it was my first time, and suggest you don't either. They seem to want your business and then will hold you hostage until they finally get around to whatever you brought them.