Pros: the pictures online do not do this place justice. Wow wow wow. We've had a wonderful time…read more The rooms are very soundproof. When I step into the hall, I can hear a baby crying. But when I'm in my room, I can't. The Wi-Fi is very fast. There's so much thought in detail that goes into everything. We left our bags with the valet in the front and they tagged every single item so they wouldn't get lost. And the tags are so well-made and so cute. In the room, there's more free luggage tags if you want them. There's chocolate in the room that were made on site. They have these adorable reusable water bottles. The scents to the toiletry products in the bathrooms were very pleasing. Everywhere we went people knew our name. Last night we ordered room service and I got the leek soup. I loved it. Cons: the price! On top of that, they add a service charge to nearly everything. We were feeling too tired and we canceled our restaurant reservations. Headroom service instead, and my husband did not like his burger. It was undercooked and underseasoned.

I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.

Just stayed here again and loved my time here. I'm leaving feeling refreshed in mind, body and…read morespirit! Our room was clean, spacious with incredible views! I loved all the wildlife. I appreciated the free water on the room and water stations around the property. The pool is amazing! The gym and classes are fantastic! I was sad to say goodbye today, so I'll say 'see you later!'

Pros: remodeled rooms. My husband liked the shower. I liked the views. Bed was comfortable…read more Cons: We needed to extend check out by one hour. No matter who we spoke to, they wouldn't do it. We explained we just needed to shower and change after our bike tour, they wouldn't do it. Because of this, we will never come back here. the other guests here are chaotic. I was in the middle of checking in and a drunk woman interrupted us to claim her purse had been stolen. It wasn't. The guy had it at lost and found. Guests walking around talking loudly on speaker phone. the infinity pool gets so much hype, but it wasn't that amazing. And it says it's heated year round but the water still felt cold?

The hot springs were great, but the room that we rented was not set up as we would've expected…read more We did notify the front desk , but they stated that they didn't have anything to help us. Our patio had no screen door and we asked if we could have one installed. We were told that they didn't have one. We also had no cushions on our patio furniture. So instead of sitting on hard metal frames we grabbed our pillows from our bed to sit on. Kind of tacky for what we paid for the place. Besides our poorly prepared room the hot springs were nice. I will say that the front desk comped us 10% off of our bill.

On the afternoon of our second day we arrived back to our room to find the room unlocked…read more Housekeeping had left the door unlocked! I called down to the front desk, and the person there was obviously unsettled by that. She offered to tell housekeeping, but never offered an apology. The next day we left out the sign on the room door asking for "stay over service". We arrived back to find the room had not been refreshed. I called down and the person once again offered to tell housekeeping. I'm sorry, but if you call yourself a "resort" and charge nearly $300 per night, you darn well better provide exceptional service! Spend your dollars elsewhere and enjoy the hot springs at another location. We'll be checking out in the morning, and never check back in again! Can I rate zero stars?!?

We came up for a three night getaway as part of a promotional deal to view the Peak 8 Lodge…read more Ultimately we did end up buying with Peak 7 but I'll review based on our stay. We checked in around 8 pm. Got a very warm welcome from Kyle at check-in and from Graham at Concierge. Parking is easy and convenient. The room was amazing. We've stayed at places from hostels, to rundown roadside motels to five-star resorts and we'd have to say that our stay here was all around great. The restaurant was great for a last minute meal, but didn't have a ton of offerings nor did it have value priced meals. It also closes at 9 pm which isn't ideal if you tend to eat late. The facilities were all great. Had we not bought into the property, we would definitely return again for a quick getaway.

Winter wonderland! We started our trip a little further south, and so glad we drove to this for the…read morelast day. Beautiful, and much less crowded. There are a lot more trails to try out too. We know our little one has a good time when she kept asking to "go one more time"

This was an amazing experience. The property is beautiful, lots of natural wildlife, and the hosts…read moreare fantastic people! Each breakfast was delicious, and they really went out of their way to make us feel at home. We woke up to a beautiful view each morning & the jet tub in the room was just the icing on top!

Amazing Views, secluded but close to town. Breakfast was good and I've never slept better while…read morebeing away from home. Nice place!

Quick trip to the Colorado Springs location and enjoyed our day! Wasn't very busy, all the…read moreattractions were open and just overall pleasant time! The food at the snack bar and the waterpark was great however it did take a long time to prepare, and the ice cream shop was delectable! We went on a non-busy day so pricing was very reasonable too, but I understand it does get pricey! I wouldn't have been that happy if we paid what some of these folks actually pay. Wasn't a fan of the $20 parking fee however as with most regional attraction hotels, that's just a standard. Great time!

Our first visit to Great Wolf Lodge will definitely be our last. To be fair, the resort looks great…read moreand most of the staff are perfectly nice. However, the constant upcharging ruins the vacation vibe. You are nickel-and-dimed for absolutely everything, from overpriced meals to a steep $20 nightly parking fee. The worst part is their bizarre, locked soda fountain system. You have to scan your cup, which triggers a strict 20-second countdown to pour a limited number of ounces--with zero free refills. Even local amusement parks handle drink tracking more gracefully with annual cup designs. The stingy system feels completely out of touch with a premium family resort. Our stay on the 6th floor was highly uncomfortable due to excessive nighttime temperatures. Although maintenance attended to our room, the issue was barely resolved, and the room remained far too hot.During the service call, we overheard multiple radio dispatches indicating this was a building-wide issue rather than an isolated incident. An employee requested a central adjustment for either the floor or the entire lodge, but the technician confirmed that no such system control exists.Management needs to address these systemic HVAC limitations immediately. Additionally, elevator wait times were consistently excessive throughout our stay.

We really enjoyed our stay at Cheyenne Mountain Resort and would definitely stay here again…read more The room was spacious, clean, and very comfortable. The king bed was one of the most comfortable hotel beds I've slept in, and we loved having a balcony overlooking the lake, golf course, and mountains. The room had plenty of storage, a nice workspace, and a large jetted soaking tub. The resort itself is beautiful, well-maintained, and pet friendly, which was a huge plus since we travel with our dog. One thing to know before you arrive: the guest rooms are not located in the main lobby building. We didn't realize this and brought all of our luggage inside to check in before noticing the sign. Fortunately, our building was right next door, and the employee who checked us in kindly offered to help carry our luggage since there are no elevators. That level of customer service was much appreciated. A couple of things kept this from being a 5-star stay. The shower is inside the oversized soaking tub, so you have to climb in and out every time you shower. It wasn't the most practical setup, especially for anyone with mobility concerns. The air conditioner was also fairly loud when it kicked on, although it kept the room nice and cool. There was plenty of convenient parking near our building, but I was disappointed that self-parking is an additional charge. Overall, this is a beautiful resort with comfortable rooms, stunning views, and friendly staff. If you don't mind the extra parking fee and the tub/shower setup, it's a great place to stay while visiting Colorado Springs.

My family of 3 just stayed at Cheyenne Mountain Resort this past weekend. First off, I thought its…read morequite insane that they charge $30 for overnight parking/night. Secondly, the check in process was not the best. We arrived at 3:15pm and asked if our room was ready by any chance. They said no it's not ready but they got our number so that they could text us when it was ready. I don't think they will let you check in early even if its 45 minutes early even if the room is ready. Not only that, we stayed at Cripple Creek and there are no elevators. We had no idea there were no elevators. The front desk clearly saw that we had a stroller and a baby and they did not ask if we needed help with our luggage. My husband lugged up all our stuff up 3 flights of stairs to get to our room. I called Front desk to ask if there's any rooms in the main building (apparently, they have an elevator there) and they flat out told us that they were completely booked and were of no help. The room itself was fine, it was not worth the $$ paid. They really need to make renovations to this hotel for the price they're charging per night. It's not a "resort" by any means and definitely not worth the resort fee. The drinks at Elevations bar were not bad, but heavily overpriced. I'm sure the breakfast buffet was also overpriced for what you get. Overall, I would not stay here again.

Stayed at The Lodge for 5 days. The views were so gorgeous that I forgave Colorado for trying to…read morekill me with thin air and negative temperatures during my trip. Every morning felt like I was in a Bob Ross painting, except with more snow and zero happy little trees trying to gaslight me. Staff: super helpful and nice; and the concierge breakfast was solid, not Michelin-star fancy, but it had enough bacon and caffeine to trick my body into thinking it could still snowboard.

We absolutely loved staying at the Lodge at Breckenridge! It is so homey and comfortable. The rooms…read moreare beautiful! We had absolutely stunning views from both of our rooms. The hot tubs with the mountain views are absolutely amazing! The breakfast were above and beyond. We also had dinner in the restaurant a couple nights and the food was extremely good with great service! They are very dog friendly, which was wonderful. The staff are very accommodating and friendly. The only warning I will say is, they are also a wedding venue, so if you don't like loud music from the DJ, you might want to see if a wedding is scheduled during your time there. otherwise, this place is absolutely amazing and wonderful and we plan on coming back as soon as possible.

Idk why these people are so mad. It's amazing. Pool is warm and hottubs are sick. The rooms are…read morenice and it's super fun with friends

Beaver Run was a surprising disappointment despite their online site that provides a completely…read moredifferent image! Our room in Building 1 was borderline gross, low-budget hotel level. Everything was outdated and old, including the roman shades (cloth was literally disintegrating). The moldy smell was unacceptable and no daily room cleaning. When discussed with the front desk, they said "since Covid, we only clean rooms every four days." Covid was six years ago! Nowhere on my reservation said cleaning was every four days. Sadly, all of this overshadowed the rest of the resort which was in pretty good shape.