Quick trip to the Colorado Springs location and enjoyed our day! Wasn't very busy, all the attractions were open and just overall pleasant time! The food at the snack bar and the waterpark was great however it did take a long time to prepare, and the ice cream shop was delectable! We went on a non-busy day so pricing was very reasonable too, but I understand it does get pricey! I wouldn't have been that happy if we paid what some of these folks actually pay. Wasn't a fan of the $20 parking fee however as with most regional attraction hotels, that's just a standard. Great time! read more

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Our first visit to Great Wolf Lodge will definitely be our last. To be fair, the resort looks great and most of the staff are perfectly nice. However, the constant upcharging ruins the vacation vibe. You are nickel-and-dimed for absolutely everything, from overpriced meals to a steep $20 nightly parking fee. The worst part is their bizarre, locked soda fountain system. You have to scan your cup, which triggers a strict 20-second countdown to pour a limited number of ounces--with zero free refills. Even local amusement parks handle drink tracking more gracefully with annual cup designs. The stingy system feels completely out of touch with a premium family resort. Our stay on the 6th floor was highly uncomfortable due to excessive nighttime temperatures. Although maintenance attended to our room, the issue was barely resolved, and the room remained far too hot.During the service call, we overheard multiple radio dispatches indicating this was a building-wide issue rather than an isolated incident. An employee requested a central adjustment for either the floor or the entire lodge, but the technician confirmed that no such system control exists.Management needs to address these systemic HVAC limitations immediately. Additionally, elevator wait times were consistently excessive throughout our stay. read more

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Wolf lodge gave no resolution and blatantly refused to refund. I will be disputing with my bank over their extremely unprofessional behavior and failure to render the services I paid for. They say above they are wanting to make it right, that is clearly.for show. Do not let them mislead you into thinking they are a reputable company. P.s hey Curtis. You can't lie now as a screenshot of your so called making it right is now included. And yes. They offered me 26 dollars towards a new reservation after refusing to refund my 500 dollars. I'll be posting everywhere. read more

Great Wolf Lodge - Here they are only offering me 26 dollars to book a new reservation. Please don't book here and get scammed also. - Resorts Near Me - Colorado Springs, Colorado

Every hotel has a positive and a negative side. This is theirs: Positive: indoor waterpark with many other activities Hotel is big. I got a double queen. Space for a twin air mattress and has a couch bed thing. The bathroom is very spacious! Inside is clean. The view is stunning! (Room 824) Negative: balcony to my room is nasty Line for elevator is like 20-30 people! One elevator broken! Makes me feel safe? Too many people in waterpark! The lines slides? Don't get me started. The wave pool goes on every hour for like what? 5 minutes?! Had to ask for ears!? In the main area where there is rock climbing and other activities there are like 80 kids running around in swimsuits and in normal clothes like they own this place! Where are the parents? Mean little kids at water parks. Can't even enjoy. This is my first impression!? I've been here for 3 hours... read more

Great Wolf Lodge - The view is terrifying - Resorts Near Me - Colorado Springs, Colorado

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This was my first time going to Great Wolf Lodge and I can proudly say that they definitely exceeded my expectations. My family and I are new to Colorado and this location in particular offered great customer service and copious amenities. Everyone who worked there was pleasant and offered exceptional information to make our experience unforgettable. Not only am I looking forward to my next visit but I cant wait to return. read more

I brought my 12 year old son. We did like the Magiquest. You purchase a wand or design a wand and buy the quest. You point the want at different portals and maps and try to find the objects it's asking you to find. My son also likes the arcade. It's pretty expensive, but you can win tickets and get prizes. There are also some fun games to play. We came with friends so it was cheaper to share the room and Adventure Pass which includes unlimited climbing wall, miniature golf, a high ropes course, and bowling. It's not real bowling, but smaller lanes and balls. My favorite was the mini golf. The water park was not my favorite. There are really only about 5-6 slides and two of them are high thrill which we aren't fans off in the water. There is no lazy river or hot tub. There is a pretty fun wave pool. The food is pretty expensive, but it tasted decent. Luckily the rooms have a fairly large refrigerator and microwave so we brought most of our food and drinks. They do have a Dunkin Donuts for good coffee, a sweet shop with candy, an ice cream shop, pizza, burgers, and chicken nugs. Tips and tricks: When you buy a meal, upgrade to an Icee for $3.99 and you can get unlimited refills. If you buy the Icee outright, it's $17.00! Parking is $19.00 per day. When you're checking in, ask if they have any deals. They might help you out. Bring younger kids. They have a ton of activities for toddlers. They have bedtime stories and craft activities. They do sell alcoholic beverages for about $9-20 each. We were happy they had a refrigerator, however the drinks were good also. Save your wand for years to come. They will replace the batteries and sometimes give you more time on your Magiquest. It's pretty hot and humid throughout the resort and even in the rooms!! Bring shorts and t shirts in the winter. Bring your own tp because it feels like sandpaper. Bring your own pillows because their pillows are the worst. The place is pretty dirty too. The floors are really bad. Cheers! read more

Great Wolf Lodge - Dirty floors everywhere. - Resorts Near Me - Colorado Springs, Colorado

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I used to love great wolf lodge as a kid, so I've been looking forward to bringing my kids here. We stayed for two nights. Beds could have been more comfortable. We also had trouble with our balcony door staying closed and getting it to lock. Rooms were clean though. I liked the little features like the soap being in the shape of a paw print. The waterpark was awesome to have access to while we were there. Especially during the winter months. They got water attractions for all ages. The resort overall is nice. The lobby is huge and gives that cozy, lodge feel. They have plenty of dining options inside of the hotel. There is plenty to do besides the waterpark. Look into their bundles if you are interested in doing the other activities besides the waterpark. Will definitely be back! Tips: Download their app so you know what time the activities are going on in the resort or to order food ahead. By check in they pass out complimentary wolf ears. read more

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While our children enjoyed the kid-centric atmosphere during our overnight stay at Great Wolf Lodge Colorado Springs, the rest of our experience was deeply disappointing due to significant billing issues and poor service. One positive is that our room was excellent--it was extremely clean, spacious enough to comfortably accommodate six people, and offered a wonderful view. The beds and pillows were very comfortable, everything functioned as expected, and the environment was quiet. My only concern with the room, was the room temperature. We found it difficult to keep it consistent, as it was either too hot or too cold. I believe this may be due to a lack of vents in the room. Most importantly, the numerous unauthorized charges and "authorizations" placed on my debit card without prior notice is extremely concerning. These fees were not mentioned during the reservation process, at check-in, or on your website. Furthermore, the amount of incorrect charges is staggering. Dealing with these errors from check-in through check-out has been exhausting, especially since the staff was unhelpful in resolving them. The refusal to provide a complete, chronological invoice is unacceptable. The dining experience was also poor. Aside from the pizza, the food was of low quality; we paid $70 for cold burgers and fries, and the breakfast buffet was bland with lukewarm milk and juice. We also avoided the Watering Hole after being warned by other guests about the warm beverages. The dining credits were not at all worth it. Finally, while the housekeeping staff, the staff at the arcade, the pool measuring station, and Build-A-Bear were friendly, the majority of the staff were not. The male team member at MagiQuest seemed easily flustered and communicated too quickly for guests to follow. Despite the almost $200 we spent on magi-quest wands, we do not plan to return, even for a day pass. I hope you address these systemic issues with your billing transparency and hospitality standards. read more

No doubt, this is like Las Vegas for kids. Knowing that this would be a relatively expensive stay, I'd actually say that it was worth it. The water park was excellent. Everything was working and clean. The lifeguards are attentive, constantly scanning every part of their area of responsibility. The water is warm, although little ones still get chilly after a while. There is something for just about every age. I'd say the sweet spot would probably be kids who are around 5 years old to 14 years old. Above that, and they might get a little bored. We didn't try any of the additional activities like mini golf and the ropes course. Those are all extra, and there were plenty of people doing them. Our room was a deluxe queen suite with a balcony and Mountain View. The view of the mountains and the Air Force Academy was gorgeous. The room was plenty big enough for two adults and two kids. We also got the breakfast buffet. They had a great selection of healthy options. Plus lots of less healthy options that kids enjoy like chicken nuggets and a waffle topping station (with gummy bears). The fresh fruit was really good. Plenty of blueberries, strawberries, melon, and pineapple. I had fairly high expectations for GWL going in, and they met and exceeded them all. read more

Great Wolf Lodge - Mountain View room - Resorts Near Me - Colorado Springs, Colorado

Nice looking hotel and slides are fun, kids did get bored after a bit. Water park was a bit too cold. Charging for parking was a slap in the face, insane nickel and diming. Room was average with an absolutely disgusting view of roof garbage. Elevator kept breaking, Would not return! read more

Great Wolf Lodge - Filthy hotel - Resorts Near Me - Colorado Springs, Colorado

BED BUGS. BEWARE! My family stayed at Great Wolf Lodge in Colorado Springs for one night on July 15, and it turned into a nightmare. We had two rooms. My daughter, her spouse, and their son were in one room, and my husband, grand daughter, and I were in the other. Around midnight, my daughter called us in a panic because they had found bed bugs in their room. She already had several bites on her hand. When we contacted the front desk, we were told the hotel was completely booked and there were no available rooms to move them into. All six of us ended up squeezed into our room. No one slept. We were uncomfortable, stressed, and worried that the bugs might also be in our room since it was right next door. The staff the next morning was kind and tried to help, but the situation was still awful. We spent most of the day stuck at the hotel while they heat treated our belongings. We missed our plans in Denver because of it. We were so worried the bugs had gotten into our luggage that we went out and bought new suitcases. The staff even agreed it was reasonable to ask the hotel to reimburse us. To avoid bringing anything back inside, we had to stand in the parking lot with our new suitcases open on the ground and sort our clothes. We had to fold underwear and other clothing in front of everyone. It was embarrassing and exhausting. We were told a pest control company would inspect both rooms and that we would receive a report within 24 to 48 hours. We were also told someone would follow up with my daughter because her hand was swollen, itchy, and covered in bites. They said our rooms would be comped and that we could request reimbursement for the suitcases once they contacted us. It has now been 12 days. NO ONE HAS REACHED OUT. OUR ROOMS HAVE NOT BEEN COMPED. WE HAVE NOT RECEIVED THE PEST CONTROL REPORTS. NOTHING!!!!! This was absolutely a case of bed bugs. My daughter has photos of her bites and pictures of the bugs on the headboard. DO NOT STAY HERE!!!!! read more

This was a pretty amazing place for kids under the age of 13. It's a safe environment where they feel like they have roaming freedom and parents know where they are. There are so many activities for kids to participate in it's amazing, very much a summer camp feel. The water park is awesome and well lifeguarded. It's in doors so no sunscreen reapplying fighting. The deepest I saw was 5' in the wave pool. The slides are really fun and a good mix of group vs individual riders. The only downside is you can't bring in your own food. I do like your wristband is also your room key and you can program who can charge and who can't. This was very helpful with our large group of kids. The staff is all very friendly and helpful; the rooms are clean and comfortable. I did feel like the experiment is worth the price tag. read more

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Quality has definitely gone down and so has the service as a whole. We came last year around the same time and the difference is insane. Took my kids to the howl in one mini golf. It was chaos, there were no employees watching the area and many parents had dropped their kids there and went somewhere else. There was a group behind us the kid was beating the wooden decor with the gold club, two other kids were running from whatever hole was open to the next. They jumped in front of people and then back behind them so they could play extra. Our room was one of the wolf den suites, there was still tape all over the walls and window from bday decor I assume. The queen size bed was not on the frame. So we had to take the mattress off the boxspring to reseat the metal bars. Originally one side of the bars was hanging out about 3-4 inches. Just enough to really mess up your shin. read more

Over the last 8 years we've gone to GWL almost every year. Each year it has declined and the prices have increased. We typically get a wolf pass for my son and have noticed those benefits decrease over time. Even with room deals, a 2 night stay can run you $1000 with food and activities. Parking use to be free, not anymore. Food use to be edible, not anymore. Even drink machines are "metered" where you have to scan a QR code on your cup. There comes a point where I was willing to spend the money because the water park itself was worth it. That point has been well crossed with all of the nickel and dimeing. Hope they change back to how they use to be. read more

BEWARE of undiclosed charges that show up on your emailed bill. The most infuriating one - $20 a night to park your car while staying at their hotel. No mention of it at check in, no obvious signage, no secured parking lot. Just a suprise charge on your bill and a refusal to credit it back. Just extra profit in their pocket for each gust because you can't get there without a car. Auto Gratuity added to food bills so it's easy to double the gratuities if you dont pay attention. I dont mind tipping, but the a lot of the waitstaff during our stay was less than mediocre. read more

Overpriced. They don't tell you that this is one of the smaller GWL properties. That means that some of the attractions/activities aren't offered. Better off to spend your money at other resorts in the Springs. read more

Stayed here a night during my kids Fall Break. We really enjoy staying at hotels but since we live 40 mins away, it can be hard to justify paying money to sleep in a strange bed when my comfy bed is not far from me. As far as beds are concerned, I have to say it is the most UNcomfy bed I have ever slept in. The reservation said it was a queen but it felt barely like a twin and might as well thrown the pillow on the ground with as hard as it was. My daughter complained about how uncomfortable her top bunk bed was but my son didn't seem to mind the bottom bunk. The room was clean and I enjoyed having a balcony. We added on the dinner special, don't remember exactly what it was, went down to the restaurant where my husband and I ordered the steak frites (Medium rare) with shrimp. The steak appeared to have grill marks on it but when the garlic butter pat on top doesn't even melt can you consider the meat hot or even warm? The shrimp, while good sized, had no indication of being cooked other than the pink color. When the waitress asked how our meal was, we told her that while it tasted good, it didn't seem very warm/hot. After that it felt like we were forgotten about...my husband had to go to the bar for a refill on drinks and it took a very long time to see the waitress again for the check. The water park was fun, clean and well supervised. However, there wasn't a lot for handicapped individuals, like my 15 year old son, to participate in. The only chair lift available was in a very small section of the pool. He would have been unable to participate in any of the slides or other water activities. The mining experience didn't have any handicap accessible areas for a chair. We looked at the putt-putt and considered it, but didn't want to pay the extra and realize that perhaps it wasn't very navigable. My kids did have fun and they do want to go again but instead of renting a room for the night, I would most likely look into renting a cabana and bring some electronics to entertain my son for the majority of the time while his sister has fun. read more

Last of 4 days for this trip. All in all, we've stayed at 2 Great Wolf Lodges for 10 different trips. Colorado Springs being by far the best as they don't share the same features. The Colorado Springs location continues to draw in our 13 year old daughter. The knockdown: When 3 adults sit down for an incredibly basic breakfast buffet, we're automatically looking at around $75.00 before taxes and the obligatory tip line. The restaurant that opens for dinner service use to have a great menu. They have cut it back t read more

So this location should just be rename "Wolf Lodge"...it has not earned the "Great" title in my book. We frequent the location in Grapevine Texas which has a grand entrance, lazy river (in and outdoors), and large outdoor and indoor pools and slides. This one only has indoor pool, kiddie pool area, smaller wave pool and a few slides. The magic quest is only in one area on a single floor of the lodge. Eh. This location does not hold up to the experience we are accustomed to of Great Wolf Lodge name. The tub in our bathroom was very slow to drain. I take showers and the water was up to my ankles with the drain open. Why am I giving 3 stars? The view from our room is fantastic. We stayed in 520. read more

Great Wolf Lodge - View from balcony of room #520. - Resorts Near Me - Colorado Springs, Colorado

Room wasn't ready when we got there to check in. I was changed for pool towels 98.50 This place is the worst place to visit read more

This Great Wolf Lodge is much cleaner than the one in Anaheim! Our accommodations were much roomier as well. We had a wonderful time at the water park, which was far from crowded. And we loved the convenience of getting ice cream and doughnuts in the hotel itself. Our daughter also loved the Halloween activities, like the dance party and the trick-or/treating. A few things that could be improved: the non-fast food dining options were closed for much of our visit. Not great on the days my husband took the car to visit a work site. And there was no cleaning service in the room during our five-day stay, which theoretically is fine, but turns out to be a problem when the trash quickly fills up with dirty diapers. read more

Every freakin time we come the music doesn't come on at 9 for all the kids waiting in the lobby. Why can't they figure this out? Crying kids and it's the sound. Come on. read more

Update to my first post. So this time we decided to spend one night here. It was of course and amazing experience. The ONLY thing I would do differently is either bring my own food or eat outside. The food is over priced and taste horrible! For lunch yesterday we ate at buckets. The staff were AMAZING!! And I mean AMAZING! The food was sub par and way over priced. We for one burger and fries, one chicken sandwich with fries, one order of onion rings and an order of cheese curds for 70 bucks and the fries were cold and rubbery, the burger was dry and the onion rings were just not that good now I will say my cheese curds were delicious. For dinner we ate at the pizza place, again the staff were amazing!! We ordered 3 of the personal pizzas, a salad and some wings. First we waited over 30 mins with our buzzer that never buzzed so I went to go check on our food and had been ready for quite sometime, so if you get a buzzer know that it doesn't work. When we got our food they had forgotten my nephews chicken so I just had them make it and I would dump it on top of it. The pizza was just okay. Tasted a little boxy and the cheese was of course you could tell had been sitting for a while. The salad was pretty good. The total for all this was almost 80 bucks. Our last meal here was the loose moose lodge. I will say this STAY AWAY AND DONT WASTE YOUR MONEY. this is by far the most waste of your money. It's 23.95 per adult and 9.99 for each child. The Buffett has only a few items. The most I would pay for this Buffett is 15 bucks. The service is horrible. And I mean horrible. We waited 5 mins before a hostess came to even seat anyone and the line was long. Then our server was horrible. Waited over 10 mins before she came to check on us. I can literally name the items on the "Buffett" there was chicken nuggets, tatter tots, macaroni, eggs, pancakes, bacon, sausage patties, sausage links, chicken and waffles, ham. Then there was a small fruit bar a small pastries bar. A omelet bar then some bread cereal and oatmeal. When we went to the one in Dallas and it was about the same price, they had a plethora of items more like 10x the offer compared to here. This great wolf lodge needs to do better for their food especially for the price. But the customer service is impeccable here. Except for one front desk lady. She always has an attitude. But she doesn't kill it for me. If they either got rid of her or fixed her attitude this place would be unstoppable w their customer service. read more

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The Great Wolf Lodge is a big place with a lot of different restaurants and quick service places inside of it. I will try to limit this review to specifically what the Great Wolf Lodge the hotel/resort has to offer. This is an interesting place. I won't say that it is strictly for kids but it does seem like it is focusing on the age group of "kid" straight through. I can imagine that any kid between 7 and 12 would have a great time here. Any kid younger might get too overwhelmed and any kid older would probably want to leave by the second day. My wife, daughter (aged 7), and I went here and we all had a pretty great time. It was a trip focused on our daughter for her birthday so it was all about letting her have fun. She did! I am sure that if she had her way she would have stayed multiple nights but we only stayed for one night and two full days. When you check in to the hotel they give you wristbands/passes depending on your hotel package and this is so no matter where you go in the resort you can get any exclusive offers to people staying at the hotel. The wristband is also the way you get into your hotel room which made it nice to know we didn't need to look after a hotel key of any kind when visiting the water park. We got the birthday package for my daughter which meant that the hotel staff put a big red banner across our hotel door, left a cake and all necessary plates, cups, and utensils (except a knife to cut the cake hahaha), and a nice bouquet of balloons. My daughter loved all these things but thought the red banner across the door was like "caution tape" and was a bit weirded out until she actually read the banner. Pretty funny. A nice thing about this resort is that you can arrive any time the day of your stay and they get you set up to start using all they have to offer. We got to the hotel early and enjoyed the water park hours before our actual check in time. This didn't limit us being able to charge things to our room or check out towels in the water park area. The water park has just enough for every kid and adult (and nothing more). To me, it was like the absolute best Rec center aquatic center I have ever visited plus four rides. I didn't experience the rides as my daughter was having fun with the other water stuff except the Wolf Tail which I did on my own. It is one of those free fall tube rides that locks you in and drops you 20ft while you are in a water tube. It was a lot of fun and had a nice thrill level for me. The highlight of the resort for my daughter and family was having her do the MagiQuest. This aspect of the hotel does require some extra cash to be thrown down but it was worth it to see my daughter become so enthralled. Basically, MagiQuest involves getting a wand (and optional wand "topper" that if you don't get your wand looks like it is missing something) and going around to different portals and items that when you "cast" your wand towards them they either light up or make a sound or show something on a screen. It felt very magical to my daughter and this was by far her favorite thing. Now as an adult and parent you should know some things about MagiQuest. It does cost extra. If you are familiar with video games it is pretty much a series of fetch quests that will have you running around the ground level of the hotel (back and forth a lot of times). The whole thing from start to finish will probably take around 6 hours especially if you let your kid run the show. We ended up buying a theme wand, a topper, and a cloak for my daughter. She loved it all! There are other things to do as well. Arcade, gem panning, ropes course, and rock climbing. If anything this resort is a good time because no matter if your kid is an indoor or outdoor kid, adventurous or more hesitant, into magic or into reality they are going to have something that they can do. There are premiums being charged here but it is a resort for your kid and if you are coming for a good time, it is probably the right time to spend a little extra. Once again, this review and rating is not including or factoring in Build a Bear which is another thing your kid might want. read more

Great Wolf Lodge - Hotel room with den for kids. Included a TV in the den which my daughter was over the moon about. - Resorts Near Me - Colorado Springs, Colorado

Water park excellent. Arcades complete rip off. Drinks pretty reasonable but of course pricey. Food absolutely downright horrible. Next level frozen Sysco food, as if they had a fire sale and the only buyers for the elderly franchises and Wolf Lodge chain (way to go Blackstone!). I'm at a loss for words, Go anywhere else McDonald's would be fast casual compared to this. read more

Great Wolf Lodge - Resorts Near Me - Colorado Springs, Colorado

Interesting to read all the mixed reviews. I have to say, we were pretty impressed overall. Yes, it's expensive and then they do nickel and dime you TO DEATH. They do arrange things here so that you traipse all over with your kids, and they get an eyeful of things that they sure wish you'd buy for them on the way, haha! The waterpark is included with your stay, but in order to get to the waterpark, you have to walk past the candy store, the ice cream, the donuts, the arcade, through the climbing/adventure park, the putt-putt golf... but just have a plan in mind and explain it to your kids before you come, and it'll be fine. You can choose to cut some corners and still make this a great family memory. I found a promo code online for 50% off and that made things more reasonable. We came to celebrate a birthday and I splurged for the least expensive birthday package ($40). I wouldn't do that again--not worth it, in my opinion. But the room was clean and cozy and beds were comfortable--pillows were great!! Everything was so clean and well-maintained in our room. I was really concerned about what noise levels would be like, given how crazy it was in the lobby for story time and the dance party (in a good way... my kids had a blast) , but once we were in our room for the night, it was SILENT. Not a peep all night. Woke up refreshed, to a beautiful view. We only did the included water park portion of the activities, and didn't add on other packages; for my kids that was plenty. I did pre-purchase the $150 in dining credits for $120- we used that up and then some on dinner and breakfast (2 adults, 2 kids), so word to the wise. In hindsight, I wish we hadn't done the breakfast buffet and instead just gotten food from Dunkin' Donuts (there's one onsite, and you can use your dining credits there) because the kids were so excited to go be in the waterpark that they barely ate anything for breakfast, so an "all-you-can-eat" buffet was kind of a waste for them. You could save some $$ by eating elsewhere or bringing food with you (there's a little fridge and microwave in the rooms) but honestly both meals we ate on-site were good food, the service was excellent, and the kids were happy. Every inch of the resort that we experienced was really clean and well-maintained. The water park side of the resort is well thought-out and has lots of activities for a lot of age groups, including a whole separate little mini water park for toddlers. It's super warm, the water is warm, there's tons of seating and free wifi. The water slides range in fear factor from very tame to really challenging, and the wave pool is a nice break. Overall, it felt like a worthwhile experience for us, but definitely wound up costing more than we would have felt totally comfortable with, after all the little charges came trickling in (like my husband's soda in the pool area; they charge you literally for every ounce!!). But like I said budget and plan wisely, set your kids up with clear expectations, and you'll have a good time! read more

Great Wolf Lodge - Pulled pork sliders - Resorts Near Me - Colorado Springs, Colorado

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If I could give them less than one star I would. That was one of the worst customer service experiences I've ever had! Background: I saved to take my kids to Great Wolf Lodge. I booked it, and then later we found out my husband had to have surgery and we wouldn't be able to go on the trip. I logged into their site to change the reservation to a different time before the surgery. Prices on the site were close to what we paid. But there was no option to change the reservation online (how is that not an option??). So I emailed them. No response. So I filled out their customer service form online. No response. Great Wolf Lodge, don't offer the options if you aren't going to respond. It's tough for me to call because I work full time at a job where I can't step away for personal calls. But I really wanted to take my kids, so I took time off work, and called. I talked with the agent. But now, all this time had passed, waiting for responses that never came, and as a result, the days we could have gone were more than twice as much as before, and we couldn't switch the reservation without paying astronomically more. So I pulled up my work calendar and trying to find ANYTHING that would work. Finally, after 20 minutes, he found a time that wasn't twice as expensive as what we paid. I said, let's change it. Then he messed up the change, and needed to work with his supervisor to fix it. At this point, I'm well past 30 minutes, and in trouble with work. So when he comes back on, and needs more time. I just tell him, I can't do this, please just cancel the reservation. Then he cancels it and charges a $50 fee to do so. Then, to top it all off, after telling the agent what a horrible experience this was, he has the nerve to then start reading some Hilton vacation upsell bull**** to me. I couldn't believe it. So now instead of a fun vacation with my family, I'm out a $50 cancellation fee and am so angry. What a HORRIBLE experience. read more

Ok this place was a blast and would most definitely go again, But when I was in the basketball arena my foot started to hurt not thinking about it I kept playing when I was on unbearable pain I looked at it and saw a red part scraped off, SERIOUSLY you guys need to fix the bottom where it dosent hurt your customer, in the future a lot of people are going to get hurt and even more, I'm reviewing the injuries and be expected for a safety check on the pools later on read more

Great Wolf Lodge - Skin scrapes off foot - Resorts Near Me - Colorado Springs, Colorado

We've been wanting to go to Great Wolf Lodge for a long time and this one is the closest to us, so we finally decided to come. They are certainly very pricey, so us and our extended family chose to only book one night. The nice thing we learned is that we could use the Waterpark at any point after it opens on the day we check in (without having to check in to the hotel first) and any point until it closes on the day we check out, which makes staying one night absolutely perfect! There was a lot more to do than we realized, but unfortunately, unless you opt to pay extra for one of their "passes," none of it is included beyond the waterpark. However, nothing was terribly overpriced. We ended up starting off at the miniature golf course, which was a decent size in the middle of the activities area. There is also a mini-bowling spot, arcade, and "tree-top" adventure as well as a mini mining area. The bowling is cute, but definitely fills up fast. Overall, the extra activities are probably geared more towards kids between 5-12. They have a decent variety of restaurants to choose from. For dinner we opted for pizza, but it was absolutely horrendous. None of it was cooked all the way through and so we had three large very doughy pizza's. Would not order again. The Dunkin Donuts is okay. But, nothing to write home about. Their ice cream shop is pretty tasty and the candy shop is mostly all gummy candy. The hotel room itself was a decent size and very clean. My bed however, was clearly very old and used. I had the most uncomfortable sleep due to the sagging mattress. We were put on the 10th floor next to our family members which was nice. However, checking out/leaving was a NIGHTMARE. There are only three elevators and when everyone is checking out in the morning, it is almost impossible to catch an elevator to the bottom floor due to everyone getting on, riding it all the way to the top floor in order to get to the first floor. We ended up picking up all of our luggage and our kids and carrying it allllllllll the way down the stairs. 10 flights of stairs! And we weren't the only ones, I saw couples hauling lugging, their strollers/wagons, etc. It was a horrible experience and something needs to be changed. The Waterpark was great! I would say the only downsides were, a severe lack of seating and because it's indoors, it gets pretty loud. The water is a great temperature and there's quite a bit to do! The kiddie pool is excellent for the younger ones to play, the bigger waterslides are an absolute blast, and the lines really weren't too long. The lifeguards are young, but they all take their jobs very seriously and it was great seeing that. Overall, we did have a fun time and would come back! read more

Nothing special. Pricey for the small venue. OK food, staff acts as if you are in the way of their social time. Towels are old, thin, and falling apart. Water is cool, cool enough kids want to leave early because they are shivering. Not worth the price for a day pass. read more

If you are considering this place, consider somewhere else. Many things could be said about the GWL, to start the place is expensive. On top of it being expensive, they nickel and dime you every step of the way. The rooms are clean, but the walls seem to be made out of paper because you can hear the other rooms tvs, kids running up and down the halls. It's loud. The pool water is cold, the food is god awful. If you have younger kids, this place is not for you. Avoid this trap at all cost, would not recommend read more

Somewhere between 3 and 3.5 stars. We stayed at GWL for a night and did the water park for a few hrs when we arrived and then for a few more hours the next day. I'll start with the good-- - if you're coming for the water park you won't be disappointed. Plenty of slide options for kids of all sizes, from the gentle declines to a free fall for older ones. Plus a whirlpool with waves that the kiddos really enjoyed. - all of the staff we saw were very nice - room was nothing fancy. but spacious, clean, and very comfortable. The two queen beds were just fine for our crew of four to share, and there was a foldout couch we did not use. ...And the not so good - the food options were awful. Pizza, burgers, donuts, bbq. Nothing interesting or healthy anywhere in the resort. And it was all overpriced--an order of chicken tenders and fries was about $20. We didn't eat anything at the resort--instead we brought breakfast and snacks and went offsite to Atmosphere Gastropub for our only dinner (about 5 min drive) which was excellent and much cheaper than the food in-resort. Despite their only selling junk food we were not allowed to bring our bananas and celery into the water park. Eating in the water park was limited to buying the junk food they serve. - While the resort caters to kids, there's nothing other than alcohol to keep adults engaged. No gym or fitness center, no hot tub in the water park, no lazy river, etc. Overall this was a fine stop for a night and the kids enjoyed. But I'd probably not return. read more

I came here with my family for the first time and my kids had so much fun! There is so much to do for everyone in the family all ages. My kids had fun in the pools and we enjoyed the slides. We also went into the game room that was also a lot of fun. We did bowling and miniature golf both were reasonably priced. Overall service was great in all areas of the establishment. We will be returning many times. read more

A kid heaven but not adult. If you are easily overstimulated by loud noises bring noise canceling ear pods. My husband did and I borrowed them occasionally and it was a life saver! I wish they would add some sound proofing. We had a cabana rented one day #7 and it was $150 , on the weekend it would have been $250 which seems to expensive. If you can get a cabana ask for one of the first numbers as they seemed quieter (and darker) and more private. We had a line next to us and couldn't hear the tv because of how loud it was. The waitress was nice and it was fun to order food and have a lock box. The water park is very fun and the highlight. Lots of slides for all ages. If you have a very short child you might not be able to do 2 of them. The wave pool goes off about every 5 min and is a blast! It can get a bit crowded as it seems only one area of pool gets the big waves that everyone gravitates towards. Again I wish there was sound proofing- felt like I had to yell to be heard. The food is overpriced and not very good- except the loose moose had a delicious roast chicken and wine was not up charged much- we had a good bottle of Pinot for $47. The kids meals there were about 8.99 and chicken tenders good, burger burnt and gross. For food- go out or get the pizza place. We like atmosphere pub, Torchys, in and out, omlet ect and loyal coffee which are all about 5 min away. They had trick or treating for kids which was fun but I wish I had known to bring their costumes- you need the app downloaded to get you the schedule of activities. There was a fun interactive video type game you walk around with a wand and collect things to defeat a dragon and then me a magi! It was hard to hear because of the noise but very fun for a 9 year old boy! Mining was loved by both my kids. My son got a huge crystal , my daughter got only small pieces. Bowling is mini but fun. Mini golf is 9 holes not super fancy but short and sweet for kids. There is a challenge ropes coarse that was too much for my 5 year old but good for older kids. Rooms were nice and quiet and comfortable. I loved the kids had a slightly separate space. Rooms with a view of the mountains are extra so we didn't do that. My day agree loves the craft time. My kids loved the arcade but it's very expensive- like $5 a game. read more

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We stayed there for The kids and our room smelled like pee, and the bed my son slept in sofa bed that had bed bugs! Hotel was just dirty in general would never stay at one of this again! read more

Andrew at the pool bar was excellent. We came to celebrate a birthday and had a great time.

So we decided to check this out with our two kids who are teenagers. Check in process was easy for our room. We quickly realized that most activities are created for twelve and under. Upon arrival you can get free wolf ears at their store. There are a lot of activities here like build a bear, sponsored activities put on by the Lodge, mini golf, mini bowling, mini rock wall, and lots of food stores (all extra cost of course) I will say that I am not sure what all the activities are because they don't really give you an info about it. So basically you get a wrist band, as your kids run around looking at everything, and as they begin begging for things, you quickly realize that most things there are extra cost. So you can really drop a lot of money here. I dropped two stars for that because I really feel that there should be a lot more transparency regarding costs of things and you should be given a schedule of activities that the Lodge puts on. As a tip, you don't need to buy extra passes for them to do all the other stuff because honestly, they are going to want to stay at the water park once they walk through everything else to get there. Things are strategically placed in such a way to make the most money they can. Next to this hotel is a huge bowling place (full size) with games etc so you can go there. There is a movie theatre, Scheels with its Ferris Wheel...all this within walking distance. Also, very close is so many food places. You should leave and just go get food that way, it will be cheaper and taste better. We really like Zoup, Torchy's tacos, Crumble Cookies, and Rush Bowls. The water park is fantastic. They run it well. Lines move fairly quick and even little kids can go on the bigger slides with an adult. For my teens, it was a lot of fun for them so we may go back and just buy half day water park passes on a cold winter day. There are four big fun slides and then tons of stuff for little kids including some little kid slides plus a wave pool. Need shoes that strap on if your feet are sensitive to the hard floors and stairs. Kids will likely want goggles as most of the big slides splash your face. Showers, lockers and changing rooms are near the wave pool and towels can be checked out for free. Rooms: they don't have adjoining rooms (which would be nice) but they are clean-despite the carpet being somewhat outdated. Bathrooms are large although showers are small. You can sign into your Netflix account here which is really nice. Rooms tend to run hot in the summer even with the air conditioning on. Beds were comfortable and they all include a waterproof mattress cover. Our room never cooled down and we were in the 6th floor . The elevators are super slow so...ask for a room close to the lobby so you can use stairs. So, it is lots of fun but here in Co Springs, there are tons of entertainment around it so stick with just the water park and use everything else around you for entertainment and food. read more

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Can't give it a 2 because my kids have fun here each visit. And to earn a 1 star would have to be the worst experience ever. My lower review is for the parking fee grab. It was never disclosed to me when I booked over the phone. There is vacant land surrounding the hotel. Plenty of space. Just a total slight on guests...the cringiest money grab. Two more quick critiques: the chlorine in the pool area is so potent your eyes burn. And lastly, we just have to raise the food standards here/everywhere. GWL needs to be better. read more

This was awsome! We enjoy the water park and all other activities. I would love to be here everyday but I have life. The staff was respectful and life was good. For about three days, then life happens again. So enjoy it while you can read more

Our family of seven enjoyed three nights at GWL. The kids had an absolutely blast and enjoyed everything about the hotel, the water park, the scheduled events and the activities. Our kids are 1-9 years old and there were things for all of them. Hotel: The hotel staff were friendly and helpful. The self check in worked great, but I did need the staff to help with our passes. The room was okay - not great but no issues - and we were barely in our room. It seemed a high price for little quality of hotel lodging. The elevators were slow, but we just opted for the stairs whenever we weren't lugging a bunch of stuff. The check-in and check-out processes were quick and easy. We loved the ability to enjoy the water park and activities before checking in and after checking out. Water Park: The water park was kind of small but in a good way. I didn't worry about my kids getting too far and could easily check in after a ride or two. There were also enough kids and play areas for everyone to play and several hours quickly passed. I loved the fact that there were several options for the babies, toddlers, little kids and big kids. None of the slide lines were ever that long. We did get there close to park opening and got good seats but I could see how seating would be a challenge at some times throughout day. We also loved the convenience of the onsite restaurant. The food wasn't amazing, but it was good! The staff checking you in and the throughout the park were always so kind and respectful, and several very friendly and engaging. We used the showers on our last day - the water was ice cold so that's wasn't great but we did appreciate having space to change when we finished in the water and wanted to play on dry land before leaving. Activities: We got the food and fun package and totally used it. The kids went on the ropes course, rock climbing, mini golf, bowling on repeat every day!! The staff were mostly friendly and helpful. We ran into a couple that weren't very kind but almost all of them ( and we were around a lot ) were cute with the kids and polite to all. My kids found a new love for adventure!! The bowling did often have a waitlist but we just did something else for a bit so it wasn't a big deal. My 6 and 9 yo loved the Magi Quest so that was also a hit. My 6 and 4 yo loved the crafts. Everyone loved story time. The added scheduled events were a fun touch! Food: Hungry as a Wolf pizza and pasta was good. The price was decent and the food was well prepared. Buckets (in the water park) burgers, fries, nachos were alright. The price was way too high but the convenience of not having to leave for food was awfully nice. Dunkin' isn't my favorite place but it was convenient and the breakfast sandwiches and wraps were at least something beyond donuts. We went outside the hotel for several meals and glad we did so. The food options onsite were okay but glad for some variety and a change in price. Overall it was a great experience. The kids cannot wait to come back. read more