Matt Potter is exceptional with customer service ! The…read moremechanical crew is super pro I have purchased three bicycles over the years from this shop and bring everything to them for any work I can't do.

I have been a customer at Spokesman for over 30 years. I bought two bikes from them in the past and…read morelots of equipment. Today, I got a flat tire on the river levee not very far from Spokesman. I called to ask them to fix the flat, and he asked if it was an e-bike. I said yes, but it has normal tires. The employee who answered the phone said, "We only repair e-bikes that we sell". I explained that I had a serious flat, and he repeated the same words even louder. I mentioned that I have bought bikes and equipment from them and am a long-time customer. I also asked if he would repair it if I bought a tire, and he repeated the same exact words even louder. I had to walk my bike a couple of miles to Epicenter Cycling, and they repaired it right away. I can't believe that Spokesman treated a customer this way. I will never go there again. The irony is that I tried to buy an e-bike from them back when I was shopping for one, and the one that I took for a test ride had a chain that kept skipping. I brought it back to see if they would fix it or give me another one to test ride, and the employee just shrugged and said that they do that. I left and bought one elsewhere. Other than that, I used to really like the store and the employees. But those two experiences have turned me off for good.

Absolutely worth the drive over the hill! ‍…read more Driving to Bicycle Trip in Santa Cruz was 100% worth it! After a terrible experience buying my first e-bike at a shop in Santa Clara, walking into Bicycle Trip was such a breath of fresh air. From the moment we arrived, the staff was friendly, welcoming, attentive, and incredibly knowledgeable. They helped us find the perfect e-bike and an electric bike rack , and we felt supported every step of the way. We were so impressed that we even came back to purchase a lock because we completely trusted their recommendations. Their customer rewards points program is another huge bonus--it's a fantastic way to save money! If you're looking for exceptional customer service, honest advice, and a team that genuinely cares about their customers, I can't recommend Bicycle Trip in Santa Cruz enough! We'll definitely be back!

I have been building out a bike recently and every single time that I am struggling with something…read moreor I need a part they always have me covered and they do their best to have it go really fast and they always have a great attitude over there. I would always recommend this place to anybody that has something going up with their Bike.

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Amazing customer service! Very knowledgeable and very helpful. If I was living in the area, this…read morewould hands-down be my regular place. Chris is especially great!

Helpful staff (came in last minute for rentals, and they had what we needed and also loaned us some…read morebike locks and helmets), nice bikes, great trails nearby.

Kind of hit and miss bike shop. I've used them for service a few times over the years and it really…read moredepends on who works on your bike. Sometimes they'll take days to complete a small job and other times it'll be ready shortly. Pricing is high and overall work performance can be questionable.

Great bike shop in a great location. Staff always greets me when I enter and super friendly in…read moregeneral. Brought my Cannondale in a couple weeks back and found it needed parts replaced under warranty. They were quick to get the parts in and fitted my bike with the new motor and battery. I've gone on two rides since then and it appears the problem is fixed, so pleased with the outcome. Thanks Mike's Bikes service department!

The bike shop that all other bike shops should strive to be like! Plus, they originated right here…read morein the Bay Area (Marin County to be exact). The Los Gatos shop is about as beautiful and "cool" as a bike shop could possibly be, and the customer service we experienced here is on par with that. Already impressed upon our first visit here, we were completely won over by Gus, the official (or unofficial) mascot of the store and one of the most handsome, adorable and chill Golden Retrievers you've ever seen! My hubby and I popped in last week to check out a mountain bike that he's been eyeing and reading all about. Clay Walker helped us out and honestly was the most helpful, friendly and personable bike shop employee (actually I think his name tag said GM?) we've ever encountered. He helped my husband with all his questions and even let him take the bike out for a spin. You can tell these guys are passionate about bikes, and they were never pushy either. Meanwhile I walked around the entire store and couldn't believe how immaculate it was, how much great gear and merch they have, and how many different types of bikes they have from all the top brands for all ages and riders. We came back the other day to buy that mountain bike, and again the service and experience was exceptional (seriously, thank you Clay!). I never thought I'd be so excited to go back to a bike shop and I wasn't event the one getting a new bike! Plus we got some more time with Gus which was icing on the cake. Hope that pup gets some extra treats as his sales commission (haha). FYI they offer a couple different 5-year maintenance packages for their bikes as well, so they're always in tip-top shape for all your adventures!

Fantastic customer service. I should have called to double check they had an item I was looking…read morefor. It wasn't on their inventory sheet but they actually searched high and low to double check and in the end found what I needed. I appreciate their friendly help and recommend them.

Wow - I just had a really bad experience at ABS. A friend of mine was having issues with a bike…read morethat she had recently purchased there. Even though she used to race road and mountain bikes at the national level, she was nervous about bringing it in because, unfortunately, since she's an older woman, she often gets dismissed and treated with condescension by bike shop mechanics. As a result, she asked me to accompany her since, in addition to also having raced many years, I used to be a bike shop mechanic myself. The way we were treated by the head mechanic (I'm guessing that's who he was) was shockingly bad. He acted like we were two kooks coming in with a rusted-out Walmart bike and refused to answer even the most basic questions. Fortunately, someone else working there saw how poorly we were being treated, spent a couple minutes with us, and diagnosed the problem (which I was able to fix later) - hence the 2 stars instead of 1. I've always shopped at ABS, despite the relatively high prices, because I think it's important to support local bike shops; however, after this experience, it will no longer be a priority.

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

Went in looking for tires for my bike. They just happen to have exactly what I wanted. Was in the…read morearea for work pulled them up as being close to where I was so stopped in. Very friendly

Want a mountain bike that rides like a Cadillac?…read more And I don't mean like a big boat I mean like a smooth well tuned machine. The bikes cost a pretty penny, but once you ride it you realize why. I'm a life long believer in their products would never change to anyone else after riding theirs. Their main headquarters is fun just to see the birthplace of the greatest bike in the US, but not tons to do there but still worth payinga visit if you're a fan of Santa Cruz bikes. I'll give you all sorts of fun stickers and they have great merch there..

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.