Gio Elenes, a service advisor, did a quick fix on two loose bolts on the driver's side door of my 2019 Prius. I didn't have an appointment and stopped in for a diagnosis so I could call the service department. Instead, Gio volunteered to see what he could do and in no time my door issue was resolved. I offered to pay but he said that wasn't necessary. I have had good customer service before at Blackstone Toyota, and Gio provided another example of it. Thank you, Gio. read more

Do not trust Michael Rankin on any of your automotive services needs. He promised me a 75,000 mild tread warranty tire and wrote this on his notes but the day I came in for service and once it was completed I was only given a 65,000 tread warranty tire. He said he wrote it down wrong and there was nothing he could do about. He didn't seem to care about his mistake and basically said oh well. I would never recommend him for anything and I don't even know how he got a job in the Customer Service field when he doesn't even care about his customer's. I would have gave him a 0 on the rating but it wasn't an option. If you get him when you call ask for someone else who will hopefully treat you a lot better than he will. Doesn't he know without the customer he doesn't have a job!!! read more

Well besides all the other reviews since I do try read them I was in & out with very good service .. & it was packed there. Maybe I got lucky but I'm satisfied! Its clean bathrooms are pretty clean. The big stall had its own sink which was cool. But anyways I was satisfied. read more

Spoke with TK FAZIL online trying to negotiate prices before sitting in their showroom for hours. Needless to say TK Fazil was unprofessional and totally lost a deal with a willing customer ready to buy. When asked if they can share he invoice price of the vehicle so I can see how good of a deal I was getting, TK Fazil said, "What difference does the invoice make in relationship to your decision? Why don't you tell me what fair profit is for a dealership to make, to pay the employees and the overhead it occurs?" I felt this was rude and aggressive as a consumer was just wanting to get more information about the vehicle. Then when asked about getting what we talked about for negotiations written down on paper, TK told me No because he didn't want me to shop their offer around so another dealer could beat out his offer. Seems to me that the sales agent at this dealer ship are rude to consumers who are educated on buying cars and would rather sale marked up prices to people who aren't educated, which is such a scam. This dealership lost a customer and from the other reviews they seem to not care and will continue to lose customers as long as this guy works with people. read more

I called this dealership to ask if car wash detailing is done here. I used to go to Lithia on Blackstone Ave but they recently closed and they used to do an amazing job for a fair price. So today I thought I would check and see if this dealership offered similar services. The woman that answered the phone was quite rude, took a deep sigh when I asked politely and then said "no, not here". Okay I replied with a thank you so much, she then says "Uh huh" then click, hangs up. Managers take a better look at who answers your phones. They make the first impression. This was not a good one. read more

Beware of this dealership, They commit fraud. I was recently trying to sell my Toyota and upon getting a carfax by the buyer. I come to find out that the dealership is claiming to be servicing my car. When in fact it has never been servicing it. I live in Sacramento and the dealership is in Fresno. Not only were they falsely claiming to be servicing it but they also were stating that the odometer reading was 130,000 miles over the actual reading. Which is fraud for which you can get jail time. I will be reporting them to Department of motor vehicles, National Highway Traffic Safety Administration, department of justice and BBB. This is fraud and at minimum negligence which could have resulted in jail time if I was ever accused of altering the odometer. I want to warn people out there that buy and service their cars there. Get a carfax report of your car. Make sure they are not claiming to be servicing your car when they are not so that they can collect money from the manufacturer read more

Me and my wife got approved as soon as we came to look lol! , it was a nice process and a very nice experience! Drew was the sweetest and nice guy to help us with this experience! (This is our first time getting a car) read more

I just recently went to this Toyota last week and I picked up a brand new vehicle from a very respectful and tenacious gentleman by the name Alejandro he was very helpful and nice. Working with him just gave me the sense that he cared. Places need more workers like him. Love the new car!!! read more

Blackstone Toyota - My new car - Car Dealers Near Me - Fresno, California

Went in to test drive a Rav 4 at this dealership. They don't list their prices on the car. The salesman was evasive in not sharing the price, after I told him I wasn't buying today but in the near future. He passed me off to his sales manager who also didn't share the price. They lost a customer for life. Be transparent people. I'm buying a Subaru instead. Toyota you're not #1 anymore so be careful you're losing customers. read more

My first-time car-buying experience was incredibly disappointing and ultimately convinced me to walk away from purchasing a car. I was referred through the Costco Auto Program and worked with Ajay, who was apparently Blackstone Toyota's "best salesman." In hindsight, if you look through other Google reviews from customers, his name appears quite a few times. Before visiting the dealership, I repeatedly asked for the Costco pricing sheet for the Plug-in model. Despite multiple requests, I never received one. The only pricing sheet I was ever shown was for the standard Woodland trim. Even in person, I was only given a handwritten out-the-door price. We were quoted over $51,000 out the door and told that 5.99% APR was the absolute best rate available. We repeatedly asked if there was any flexibility and requested to speak with management, but were told there was none. After we signed preliminary paperwork, things became even stranger. While we were waiting, Ajay took the vehicle we were purchasing off the lot without informing us. Shortly afterward, Finance Director Terry informed us that Ajay had been involved in an accident with the exact vehicle we were buying. During the discussion, a finance employee used the accident as an opportunity to push GAP insurance, saying, "See? Life happens. GAP." It was one of the most tasteless sales tactics I have ever witnessed. Terry assured us they would make things right and promised a better deal the next day. We were told that a similar or better vehicle with the same packages would be provided. The following day, communication remained poor. We agreed to meet at 5:30 PM, only to be told after arriving that the replacement vehicle would not arrive until 7:00-7:30 PM. No advance notice was provided despite us rearranging our schedules. The only gesture offered was a free hat to my dad. When the replacement vehicle finally arrived, it had over 120 miles on it from being driven from another dealership. The interior was dusty, the touchscreen was covered in fingerprints, and there were cosmetic issues that did not make it feel like a new vehicle. To make matters worse, the vehicle had almost no fuel and no battery charge, limiting our test drive to only a few miles. We also discovered that the replacement vehicle was missing equipment that had been included on the original vehicle. When I asked about the missing Tesla charging adapter, I was told I could either receive the adapter or a small discount because of the mileage--but not both. This contradicted the previous night's promise that I would receive the same package or better. Throughout the process, every concern I raised was met with excuses and reminders about how much the dealership was already doing for me. When I questioned what value the Costco Auto Program provided if other dealerships were offering similar discounts, I never received a clear answer. Only after I decided to leave was I finally offered a chance to speak with a manager, who largely repeated the same talking points. The manager even noted that if I was not going to buy the car, he could easily sell it to someone else. We were also finally told that they could run our credit through other banks to see whether a lower APR was available. We ended up leaving after that. About 10 minutes later, Ajay called and offered an additional $700 discount. By then, the issue was no longer about money--it was about trust, transparency, professionalism, and respect. I walked into Blackstone Toyota fully prepared to buy a vehicle. Instead, I experienced poor communication, high-pressure sales tactics, unexplained delays, and a complete lack of customer care. Imagine waiting three months and being fully prepared to buy a car, only to be convinced not to buy one. I also spoke with Toyota Corporate. They opened a case and informed me that, according to corporate standards, Blackstone Toyota was supposed to contact me within 24-48 hours. Instead, they provided their response privately and closed the case without ever calling me or making any attempt to reach out. read more

Even though the appointment was to look at a Highlander, I am quite ecstatic with my decision to purchase a 4Runner - my first Toyota in years, after years of driving Kia's. Drew was quite knowledgeable on all the vehicles looked at and that was much appreciated. Start to finish, the entire transaction was extremely professional. read more

If you're planning on buying a car here, think twice. I bought a used 2025 vehicle that came with all the features I wanted. Two weeks later, Richie (the salesperson) called me and said the car was a fraud and that they would switch me into a 2026 model. He assured me that nothing would change except for about $40 more per month. My father-in-law explained that this wasn't right--since it was their mistake, everything should have stayed the same. That Thanksgiving weekend, Richie called and said the new car was ready. When we arrived, I immediately noticed the car did not have the red seats or AWD like my original vehicle. Richie then said, "You either take the car or you're going to be carless," which felt threatening and was a major red flag. After going back and forth, he finally agreed to keep everything the same and add the red seats. I had already paid to tint my original car, but he said that was "too much already," so I let it go. Next, I went into the finance office with Mano. He repeatedly tried to upcharge GAP insurance, saying it was a newer car. But I had told him Riche had said everything was going to stay the same. When I mentioned the vehicle wasn't even AWD, he responded with, "What do you even need it for?" That comment was extremely unprofessional and upsetting. He refused to budge until his manager stepped in and told him to leave everything the same--only then did he comply. Within a week, the service department called to schedule the red seat installation they promised. Things seemed fine until I received another call saying the shop hit a dog, which resulted in a cracked front bumper and headlight. This entire experience has been exhausting, frustrating, and completely avoidable. Between the misinformation, pressure tactics, disrespectful comments, and now damage to my vehicle, this has been one problem after another. read more

Terrible customer service. We called before driving an hour to the dealership to look at a specific vehicle. The vehicle showed in stock on the website. We spoke to a salesman named AJ on the phone and he stated that they had a brand new Grand Highlander and also a used 2025 available on the lot now. We told him we were driving from an hour away and only coming because of those vehicles. When we showed up 1 hour later, another salesman greeted us and stated both had sold the day before. They had a brand new one sitting in the back that had a deposit placed on it. They wouldn't even allow us to look inside of it to see if it is a vehicle we are interested in. I would definitely NEVER do business with this dealership and will tell everyone I know the same. read more

I purchased a 2025 Grand Highlander hybrid max in June. Zane and financing were very nice. This review is not a reflection on them. The managers were challenging to work with. I was told that there were no negotiations because there were plenty of other people that would pay full price. My business was not that valuable to them. I traded in my 2011 Lexus GX and fought for $7,500 trade in value. I wanted $10,000 but that wasn't an option. They said they would sell it wholesale. Kelly Blue Book was between $9,000 - $12,000. Just saw it on their website for sale for $20,080. Pretty sad to see that this is the treatment customers receive. Never a great feeling to be taken advantage of. I will not be a returning customer. read more

Blackstone Toyota - My car that was traded in with their value assessment of $7,500. This value was made to seem like they were doing me a favor. - Car Dealers Near Me - Fresno, California

Bought a used Tundra, things went smoothly until all was done and the salesman handed me the key and said "we only have one key". Two keys has become a critical disclosure item, the cost to make a duplicate fob/emergency key cut/programming is about $600. Had that been disclosed I wouldn't have paid the price we settled on. Very dishonest, they only mentioned as all was done and they handed over the key for the final drive away.. read more

Malisimo servicio te dicen entre un tiempo estimado y pasa 1:30 horas y ni siquiera an metido el carro a reparar No recomiendo este lugar y no volveria a comprar nada en este desler Very bad service!!!!! I don't recommend this location Bullard & Blackstone read more

I had a great experience with the gentleman I dealt with. From the 1st appt. to the last appt. today. What amazing customer service Michael R. thank you so very much for your service and overall kindness you share. read more

Our family has purchased two vehicles within the last three months from Blackstone Toyota, and both experiences have been nothing short of exceptional! Most recently, I was searching for a Black Toyota Grand Highlander Hybrid Max Platinum with Portobello leather interior--a very specific model that was hard to find. Despite the limited availability, the team at Blackstone Toyota went above and beyond to locate exactly what I wanted. They kept me updated throughout the process and made sure everything was seamless from start to finish. Every person we worked with--from sales to finance to management--was professional, knowledgeable, and genuinely cared about making sure we were happy. They took the time to explain every detail, answer all of our questions, and ensure we were comfortable with our purchase. What really stood out was their commitment to customer satisfaction. You can tell they value building long-term relationships rather than just making a sale. We are thrilled with both of our vehicles and could not be more pleased with the level of service we received. We highly recommend Blackstone Toyota to anyone looking for an honest, trustworthy, and professional dealership experience. read more

As soon as we told the manager that we had decided not to buy a car from them, their attitude changed immediately. What started as a friendly and professional interaction quickly turned tense. The manager seemed visibly frustrated and disappointed with our decision, making the situation uncomfortable. It was clear that our choice not to purchase the car had upset them. read more

I absolutely love My Toyota Camry.. so Today I had to take it in cuz I saw a small screw in my Tire. I drove up and the service person looked at my Tire and came back and said this " we can't fix your tire miss, you need a new Tire," with out even taking my tire off, I said I don't think so, so I took my car to American Tire, they fixed my tire free of charge... The Toyota service man was also rude to me... I couldn't believe how I was treated... either he hates his job or was having a bad day Now I don't know if I'm going to renew my lease with them read more

I had great experience with the service department. What should have been a simple thing wasn't. My tire shop couldn't get my spair tire down. I took it to the dealership expecting a major hassle and a big bill. Nope. They knew their stuff, lowered the tire, and charged me nothing. I didn't even buy my Tacoma there. Kudos to all involved. read more

Service center is terrible. What is the point of making an appointment when they don't honor it? I show up for my appointment on time for a service that should only take an hour max. Almost two hours later and they hadn't even started my car. Horrible. read more

Sarah at Blackstone Toyota was the THE best car sales rep I have ever talked to and why I decided to do business with Blackstone Toyota. I had been looking for months for a 2024 Pathfinder Platinum and they happened to have a trade in of one. She gave me the best price, no nonsense, no haggle, everything was black and white and direct so no guessing, she did not pressure me or try to upsale me anything. She really knows her stuff... and she's is a pleasure to work with. She does what she says she's going to do, she follows up and delivers as promised. Very knowledgeable and professional and we had the best experience because of her. I have purchased 4 cars off the lot in my life and they have always been stressful and I was dreading it but nothing about this time was stressful. I will continue to buy from Sarah for years to come. I would also like to say that Oscar in finance was also the best finance guy I have dealt with, he also did not pressure us to buy anything we didn't want, he was knowledgeable and quick and made the finance part easy! I highly recommend working with Sarah and Oscar at Blackstone Toyota for a wonderful car buying experience! read more

As a longtime Toyota owner, my newest Camry was totaled in December by a red light runner. This sent me immediately shopping for a new V6 Camry and this was one of the two dealerships that I stopped by to shop. Although I was in the lot looking for about 25 minutes, not one salesperson ever approached me to gauge any interest or to help. That was despite about seven of the salespeople out front of the showroom bunched up and shooting the breeze. I was a little bit surprised, so I worked my way closer to cars more in their range of visibility looking at the stickers and inside the cars. Again, not one person approached me... Originally, I was shopping a fully loaded V6 Toyota Camry with a sunroof with all the bells and whistles. But there was nothing on the lot but stripped down models with lesser features. I usually hold a car for 7 to 10 years and there is no way I was just gonna purchase anything... each of the cars I looked at had a visible 'dealer markup' of over $7000. I'm assuming that there's already some money involved in the purchase of the car that goes to the dealership, as there has been in the past. WHY would anybody throw them an extra $7000 for the privilege of purchasing a $45,000 car from them? It's insulting and anybody who plays along with that reasoning is a fool. I headed over to the Clovis dealership were they were much more professional and approached me. However, there was nothing on the lot. It's at that point that I headed over to Lexus to see what they had and came across a beautiful Lexus ES 350 F sport V6. The car had every bell & whistles, certainly FAR more than I would've ever gotten on a Camry. THERE WAS NO DEALER MARKUP and the price IS what was listed on the orginal sticker. The expectation that anybody is going to pay $7000 or more on top of an incredibly expensive car is so completely insulting as to not be worth my time to ever step on that lot again. No car in the Toyota (or any) lineup is worth such an exuberant tack on premium! What nerve this dealership has! Sucker's welcome! Take your money over to Lexus, it's a better value and a substantially better car.. the fit and the finish, the interiors, and all of the features are a remarkable upgrade. The car oozes $$$. They also build some of the most quiet cars on the planet! I'm glad I had that terrible experience here since it pushed me off to Lexus. I will never buy another Toyota as a result of the bad taste it left in my mouth.. On the third day after my accident, the new Lexus was delivered to me personally in my driveway (Moon Base Alpha)! Now that is service! -G read more

Blackstone Toyota - Toyota $7K markup doesn't apply to Lexus. New ES 350 F-Sport delivered to my home, Moon Base Alpha day #3 after the accident! - Car Dealers Near Me - Fresno, California

I walked in the parts counter And proceeded to inquire about a non coded basic steel key copy And was immediately quoted $85 That has to be illegal To state that high of a charge for a simple metal key copy Be VERY warned of the massive price gouging Good luck read more

We bought a Rav 4 and Drew and Jordan Helped us thru the process. It was quick and painless and our first choice was within our budget. We love our new Rav4 and how smooth it rides. Not to mention, it looks amazing! Edit: We where called and informed that the Deal we got was Rescinded. I was very happy because of this deal. But now I have buyers Remorse. The whole Military discount was a sham. Wife still likes the car. I said ok sign new contract. Well keep it. But i get to say how I feel and I get to write what they did on yelp. She agreed. So watch out that they dont change the contract a week later. Btw they will say u got 48 hrs to cancel but for some clause its not effective. So My happy car buying expirience went down the drain with this Action. It made me feel cheated. cant help feel that way. I dont think ill be coming back to this location. read more

I got a 2024 Toyota Sequoia Platinum that has been having two issues. The tailgate wouldn't close when I press the button on both my remote key and manually from the back control. I brought it in and was told that the car is in "learning mode". It's been 8 months and this thing hasn't learned how to respond to the close command. I'm left scratching my head and started to accept that my car is dumb lol. Another issue is that the driver side door's speaker was rattling every time I play my music. I was told by a tech that it all depends on the music I listen to. I listen to all kinds of music and believe me it all rattles. I drive 3 hours to work and would like to listen to any type of music I like but noooo, it sounded like a maracas is always there. I took it in to Blackstone Toyota and was helped by Gio Elenes, I was greeted with a smile despite the weather that day (storming) I addressed the issue and told him that I have a dumb car in my hands. I asked him if I can also ride along with his tech to show how the speaker rattles. They figured out the issue and ordered the parts for my car. Long story short, my car is now officially "smart". Gio made sure I didn't wait long for my car and had me in a Lyft to my house. A few hours later I finally got what I paid for my car in the first place. The maracas rattling is finally gone and my tailgate closes when it is supposed to. Next time you're in for service at Blackstone Toyota, I suggest you look for Gio Elenes and you'll know what I'm talking about. Also, I'd like to mention Amanda from service was amazing. She took care of my car by pairing me up with Gio. She followed through with everything and made sure I'm taken care of. Cheers Blackstone Toyota for having a pair of gem in your team! read more

Service sucks and they ruined one of my tires ended up having to buy four new tires as a result of their negligence. Of course they deny doing anything wrong. read more

Blackstone Toyota was able to get us the best price for our Tundra! We came from out of town over 3 hours away and Brian got breakfast for my family! Totally recommend Blackstone Toyota! read more

I see this place is still asking for insane markups. $4,995 markup on a $34,637 car? What a joke. People need to stand up to this nonsense. Toyota needs to shut this gouging down. read more

Blackstone Toyota - From their website, 41% markup! - Car Dealers Near Me - Fresno, California

Service Associate, Michael Rankin is a unpleasant person. Poor customer service. I've been bringing my Toyotas here for several years and this is the first time I've had a negative experience. read more

Michael Rankin helped me today. He answered all my questions and got me where I needed to go quickly. He smelled great too. Thank you Michael R! read more

PARTS & SERVICE: Brought my car here in the morning to get brakes done. It was a Saturday and they said they were busy so can they hold on to the car all day. I said sure no problem. I Uber home cuz there's nothing to do in their small lounge. Get a call 6 hours later saying WHOOPS they didn't have the parts after all. Computer glitch. I lost $45 on the Uber there and back to pick up my car that STILL wasn't fixed. The worst part? No apologies. No solution was offered. "Just come back in 4 days." Ok, so no remorse at all? No compensation for my time lost and the Uber? Of course I was livid*... When I come back, Kevin the Mechanic just said "go pick up your keys from the cashier." Jerk. Ended up going to Toyota of Clovis instead that had a live person verify parts were available. MORAL OF THE STORY: make sure yourself that they have the parts to fix your car. Even though you shouldn't have to. - If you do go, Edgar the mechanic was nice. He was the only professional and cordial person there besides the cashiers. - *may have said a bad word in the text conversation read more

Blackstone Toyota - Calls me at 2pm after having the car since 0930 am. Nobody checked after all this time? No apologies were given. - Car Dealers Near Me - Fresno, California

I recently purchased a CPO 23 Highlander Hybrid from Blackstone Toyota. I made the drive from Sacramento and was able to come to a deal working with Drew. I traded in my current car and wrapped everything up by 8pm. The car came with only 1 fob, and it was a bit of a long wait to get the second key- I went to Blackstone's sister Toyota dealership in Walnut Creek and paid for the key out of pocket and a received a reimbursement check 1.5 months later. Other than this hiccup purchasing and finance was as smooth as could be. Interest rates suck, but that's no fault of the dealer. read more

I scheduled an appointment for 5 thousand miles service which included tires rotation and check fluids. I was there at 11:45 and got the car at 1:45, 2.5 hours. If they require appointments, then it should be serviced promptly! Unfortunately, I am required to take to a dealership for four more services!! read more

Have a 2013 Prius and they said that it would need a new hybrid battery with the cost of $5900. I looked online and found it

Brayden was attentive and helpful throughout the entire process. He made my car buying experience seamless. Very happy with the level of customer service he provided and I would definitely go back to him. Thank you, Toyota! read more

Service here is terrible! All new employees once again! This tells me they can't keep employees which is bad for a business! Not a very professional place anymore! Prices are outrageous! Nobody seems to like their job here! I noticed they have lost a lot of business!! read more

Poor customer service. This place has gone way down hill. Been coming here for over 11 years and purchased 4 different vehicles from here. Service now is an absolute headache. Rude employees and workers have no urgency to work on your vehicle. Will be my last time at this location. read more

After an initial bumpy beginning with this dealership, my husband and I got to meet with Jesse and his team. We were able to come to a deal on a 2025 Tundra prior to my disabled husband and I traveling to the dealership and they were nothing but helpful and accommodating once we were there. From the time we arrived to the time we left Blackstone Toyota made sure we were well taken care of and we will definitely be recommending them to our friends and family as well as reaching back out to them when we next are in the market for a new vehicle. read more