This review was hard because Isaac, my service advisor deserves 5 stars but my overall experience didn't quite meet that. Isaac was prepared and ready for my appointment. I had an additional concern and he was happy to address it and even add it into my appointment. He was transparent about the additional time it would take and said I may want to find a ride home. This is the part that didn't meet my expectations. Car dealerships have previously provided rides or transportation for their customers and so I wasn't expecting having to find my own. I ended up having to pay for a ride service. I'll know for next time. Isaac stayed in contact with me with additional work they discovered and the timeframe needed. There was even a video sent so I could see the work needed. He did a great job at verifying warranty coverage and helped save me a lot of money! I will continue coming back for the great customer service Isaac provides! read more

It's like they want you to NOT buy a car... I went to the dealership to look at a vehicle and nobody approached me. They were all at the front talking. Which was fine with me. I was able to look and decide which one I wanted. But, I eventually had to ask someone to get me some help. I was helped by Isaac. He seemed cool and not salesy. He was willing to work with me on the deal I wanted and quickly got me numbers closer to what I requested. But then, one of the mangers, Luis came in. He was immediately on a power trip telling me that if I wanted the price I wanted, I needed to put additional money down on top of my trade in, which would raise my otd price...I said no, and he demanded I work with him if I wanted him to work with me. Is that how you speak to someone when trying to earn their business? Why not provide a positive experience to your customers, even if they don't purchase...? At least some respect. I left. After leaving, their manger Tao contacted me and also tried to get me to agree to a deal which was just slightly more than I was willing to spend. He then said since we couldn't agree, he would be ending the relationship between myself and the dealership. Lol Despite that, the next morning, Martha texted me claiming she had another manager on site and felt we could come to an agreement. The back and forth was getting really old. She then sent me the numbers I wanted and said they could do this. I asked for an email of the offer, to which she responded with a blurry photo of her desktop screen. I was willing to come back in, but didn't have my hopes up. I received an email requesting that I confirm an appt of 5:00, which I had never arranged. Martha asked when I'd be arriving and I told her 5:30ish. Upon my arrival at 5:35, everyone was standing around. A woman who I'm assuming was Martha was sitting at her desk just looking at me. No greeting. Isaac had me sit at his desk and apologized that there was stuff everywhere. Other salesmen walked around eating. It's like they want you to know they don't care...Isaac walked away and I sat at the desk for 15 minutes while he chopped it up with the manager in his office. After I got up, he came out stating they were just "printing the paperwork." I continued to wait another 15 minutes, standing in the lobby while they took their time and BSed. So I left. Of course as soon as I left, they began calling and texting me stating my paperwork was suddenly ready and asking why I didn't go through with the purchase. They must get a kick out of being rude to people when they'd otherwise be standing around bored. I am not going to tolerate being disrespected in order to get a car...Nobody should ever be treated that way as a customer. It doesn't make anyone want the car more. Don't take your business here. It's too bad. Mazdas are nice. If I ever purchase one, it will be elsewhere. read more

1-Star Review: Extremely disappointing and misleading experience. Julie at this dealership quoted us a deal we were ready to move forward with -- only for another manager from the same location to later say the numbers were not accurate. The "revised" quote they sent was completely different and much higher. We spent days discussing details and almost drove three hours to finalize the purchase. Thankfully, we double-checked before wasting more time. If you're considering buying here, get everything in writing directly from a manager and verify the numbers before you make the trip. What we were told versus what was actually offered was night and day. read more

Hunter in service was beyond rude on the phone, I've been with Mazda for so long and this year I've had such horrible experiences.

We purchased a vehicle in February 2025, the sales experience was great, however, it is now mid June and we have yet to receive the registration. Our bank switched us from a low interest car loan into an unsecured loan due to Fresno Mazdas inability to complete the registration process. We've been getting the runaround after calls, emails, texts, and still no registration.. now we are being told 2-3 more weeks, DMV doesn't see anything in their system. Horrible experience. read more

I came here to find a car since my neighbor recommended me coming and getting great service. I came in and told them what I wanted, how much I'm willing to spend and what I can afford, I also mentioned my great standing so they wouldn't show me things I know I couldn't afford. I wasn't planning on leaving with anything I did have high expectations based off the first impressions I got from the men who greeted me, which one was Aldo and the other was Joe. I did try out 5 cars to see what I would like even though the ones I had seen online weren't even available. I found one I liked and was in the process of the negotiation they they all do and how much they're willing to give me for my old car and how much I would have to pay a month. It was way more than I wanted to spend and they knew that, the only thing they worked on was giving me 2,000 for my old car which I took even though I know they'll fix it and sell it for more. I was really hoping they find a way to give me what I wanted price wise but that didn't happen. I ended up spending more than I wanted but I was happy with the car. I signed all the paperwork and got told what I'd be paying a month and for how long and left with a 2021 car. Well 2 weeks later I get several phones telling me to call them back and talk about an issue with the bank. So I got ahold of Stevie and christen to discuss what's going on. Well I find out the bank changed their minds on the months and now my price will increase $16 dollars more a month. I've never been so pissed off, so mislead and also mistreated. I came for an appointment that they weren't ready for had me waiting over 20 minutes and still never got the issue resolved since he felt closing the sale on a new car was more important than my issue, which if he would've had the new agreement ready I probably could've signed them with someone else. So I left and got called again telling me to come in or meet them somewhere, I asked what the price difference was going to be and christen said $16 dollars more and I told him I didn't expect an increase and he replied it's just $16 dollars I was like to you but to me who has bills and kids to pay for I don't think that was right. So I came in again and the paperwork still wasn't drawn up or ready for me to sign and Stevie apologized and said he'd give me a full tank of gas next time I needed it. Which doesn't change the situation and the hassle that I had to go through just to sign papers. I would've recommended this place to others but after the experience I had I don't think I will. I think christen is super unprofessional and needs to be retrained on how to talk to customers. I know that there has been a lot of changes on job titles and positions but that's not my fault and I shouldn't have to go through hoops. read more

George helped me purchase a CX5 today. I live out of the area and found the car online. George helped me through the purchase and financing process through email and text message. He was always friendly and patient and the whole process was so easy! In person at the dealship today he was just as lovely to deal with and even went out of his way to help me return my rental car. As a single female, I expected the used car shopping process to be a bit intimidating, but it was a breeze! I love my new Mazda and can only say good things about this dealership! Thank you George! read more

Absolutely, the worst car dealership ever! Buyer beware! They added on countless of charges without discussing them with me first. They also did not explain the trade in process at all. I could go on, but this is making me too angry! Congrats Fresno Mazda on being such a bad car dealership... # 1 in my book. read more

BEWARE! STAY AWAY! Our time was wasted here, we inquired about a vehicle and was told it was available, we live 4 hrs away, so asked if they could run a financing application to see if we got approved. Julie Lopez said yes, therefore, we scheduled a pick up date & time. Called the day before pick up just to confirm everything was in order, Julie Lopez confirmed all the paperwork & vehicle was ready for us. On day of appt, already on our way, Julie Lopez sent us a text msg saying the vehicle was sold the night before. Not only did we miss a day of work, but also babysitting costs, gas money & our time. Very unprofessional! Don't believe anything that comes out of these people's mouth. They don't deserve anyone's business. We are yet waiting to hear back from a manager to formally place a complaint. read more

this dealership is awesome Top to Bottom! Heorge and Pete did a great job getting the right CX -50 for us at great price! we also have a Miata convertible that my wife loves! service dept rocks as well! read more

I went to purchase a used suv on Tuesday the sales person told the wife and I that is wasn't ready they had to do a checklist on the car. So the sales person promised me and my wife the car will be ready within 48 hours here I am 72 hours 3 days later still no answer on when it will be done or what's the status on it and I have a trip coming up need the car mind you I have already paid and signed all the documents still no car I am sorry but all these stealer ships are all the same no word and would avoid this place untrustworthy they just want to make a sale I get that but have pride in what you do and stand by your word SMH GOD Bless read more

bad experience and bad service and they spilled oil all over my engine and left my drain plug loose and blew my engine up and they didn't cover anything I recommend to stay away from this place read more

I went in for service of my 2019 Mazda CX-5, and left with a brand new 2025 CX-5! Thank you Mario, for meeting all my requirements with no hassle and exceptional service. Thank you!!! read more

Amazing service from Luis. Really helpful and friendly. We bought our Hyundai Palisade from here, he was able to give us a better rate than our bank offers. He gave us honest opinions and let us decide on our own. read more

MY wife spent quite a few weeks researching her next vehicle. never did we think it would be a Mazda. After extensive research on Mazda's website and reddit, she knew it was going to be a Mazda. We went to Fresno Mazda and were greeted right away by Moe, he asked what we wanted to drive and let my wife take it for a spin on the streets and freeway. She was hooked. He and the rest of the staff listened to our concerns and what were looking for payment wise and made the long process worth it. Chris in finance sealed the deal and made the experience even better with adding all the extra's for a few bucks more. My wife has never been this happy! I may even switch my car in for a Mazda when it comes to being my turn! Thanks again guys read more

Bought a car here and I've worked with Arnie multiple times regarding the regular maintenance and care for my car- very great customer service and he's always willing to listen and help! read more

My daughter and I stopped in to shop around for a vehicle. This location offered my daughter a good deal, so she purchased. Mario and Greg's customer service was excellent. They both went above and beyond to assist us with making the proper selection and answered our questions. Also, the finance manager was pretty awesome. Thanks y'all for being great! read more

Im 50 50 on this place, great service when i bought new cars in 2022 and 2023, i went last Thursday to buy a used car they advertised only to be told after my paperwork was done it wasnt ready to go untill monday or Tuesday, now its tuesday and still not ready!!! I went in at 1:00 and was told yes its going to be ready in a couple hours, that it only needed a battery, nope it needed smog and other things and detailing. If i could cancel my contract i would....my advice ask if the car is ready to leave the lot before you sign!!! read more

Also besides not getting the loyalty discount from Mazda I bought a premium Mazda cx50 and navigation was not included they wanted 700.00 more to add a simple memory card and this is a premium Mazda,I ended up buying the navigation card from Amazon for 44.00. read more

Mazda - Car Dealers Near Me - Fresno, California

Mazda cars have been popular with several family members for many years. My sister was in the market for a car and decided that it was time to give Mazda a try. We stopped by Fresno Mazda due to the fact that the Certified Pre-Owned Mazda's in stock had fewer miles than the dealership that we would have preferred due to the distance from her home. We stopped in and were immediately greeted by Jose who gave my sister his undivided attention. The car that she wanted to look was a 2017 Mazda 3 Touring with 14,000 miles. The car was still available and she immediately took it for a test drive. A deal was made, financing was painless and she was on her way with a lovely new/used car. The selection of cars was quick minuscule, unless you are looking for an SUV which were in abundance. There were very few new or certified pre-owned used cars in stock. Perhaps the small inventory is due to the COVID-19 situation, but who knows. A strong four-star Yelp due to the small inventory. I would recommend giving Fresno Mazda a try. read more

Mazda - My sister found a great very low mileage car today. - Car Dealers Near Me - Fresno, California

EXCEPTIONAL SERVICE!!!! After having horrible service at Bakersfield Mazda- we came to Fresno Mazda to purchase a vehicle - CNO PEREZ ( yes, that's his name) our salesman, and apparently one of their top salesman, treated us with respect and was upfront about everything. We quickly gained his trust and confidence and struck a deal on brand new 2021 CX-30 for my daughter- vehicle arrived the week he said it would- no hidden surprises at all- Entire staff, including sales manager and finance people were warm, welcoming and highly professional- Process was simple and pain free- I highly, highly recommend Fresno Mazda to anyone looking to purchase a new or used Mazda - Thank you Fresno Mazda!!!! I will buy again from you! read more

Was already pre approved and the salesperson was very misleading over the phone and switched up the story once in person. Too hot to deal with. read more

Service Department only. Thank you, Shaney. You are awesome. I was able to experience this awesome perk for Educators from our local Mazda. Mazda Corp. teamed up with local Mazda Dealerships to provide ALL educational employees a FREE oil change/car service (worth $60). The person that helped me was Shaney and she was very helpful. She also thanked me for being a teacher. Very genuine. read more

Purchased A 2010 Dodge Challenger From This Company On 12/12/2024 And Have Not Received The Title. Was Told By A Title Specialist That This Vehicle Was Traded In With Out A Title And The Dealership Applied For A Duplicate Title 5 Weeks Ago, They Didnt Give Me A Definite Estimation As Of When I Should See This Title... Buyer Beware! read more

For many car buying experiences, I've had some kinds of issues that weren't resolved. From salespeople bullies, to poor automotive service, to an outright miserable experience. I'm happy to say that this time was different and I have a few people to thank, Tom from Management, Moe & Tony from Sales Department, and Isaac from Service Department. Collectively, these gentlemen made my time at Fresno Mazda a pleasant one. I had made an inquiry on the Kelly Blue Book website for my 2012 Toyota Rav4. With all the details filled out, it was just over 6k. I was debating if I should sell it privately and use the cash for down payment for a new car, but I went and decided to check all the dealerships. Mazda contacted me first and then other dealerships followed. Despite all of the differences in price values from all of the other dealerships, I did not want to buy a car from them because no one wanted to negotiate much, and I didn't feel comfortable making a commitment to move forward knowing that the price could be reduced more elsewhere. Tom from Mazda gave me a fair deal above KBB's value and added an extra incentive for choosing to do business with them. Tom paired me up with Moe, who was very relaxed, easy going, kind, and informative. He allowed us to check our prospect vehicles, and even volunteered to let us test drive our top pick home to my Dad, who contributes to the decision making, he was not present with us. To no avail, we had to wait the next day to talk things out with him. When I came back the next day, Moe was off, so his partner, Tony, assisted us throughout the process. This guy was amazing, he worked with us until we were satisfied with the numbers. He was patient the whole way through and didn't make us feel like we were bullied. I got to ring the bell for the first time, and it felt awesome. LoL Lastly, I wanted to talk about the service department. Issac assisted me with getting the car taken in for the Zurich shield. When everything was completed, I noticed my aftermarket rear view mirror was missing; they had to remove it for their applications and forgot to put it back on. I grew anxious as it was a gift. The department in charge of the job had already closed. Isaac promised to make that the first priority upon opening. The next morning, at opening time, I got a call from Isaac that they were able to retrieve it. No ones perfect. So as long as you correct an issue, I'm good. He was courteous and was timely, and I appreciated that. I waited longer to write this review because I just wanted to give a full detailed response for all of the associates involved with my new purchase. All in all, Mazda did a phenomenal job, and as long as they maintain that level of standard, I would definitely recommend them over other dealerships. Thanks again, Fresno Mazda!!! PS. I forgot to grab the business card of the person handling the contracts. But I'm sure the team can pass on the kudos, he was very thorough, explained things very seamlessly, was friendly, and helped us get through the contract signing without any doubts in mind. Thanks again for playing such a crucial role with our experience at Fresno Mazda, Mr. Nameless! read more

Mazda - Car Dealers Near Me - Fresno, California

Wow. Please watch out for yourself when dealing with this dealership. I was ready to purchase a 2023 CX-30 and provided them with an exact build from the Mazda website with the MSRP clearly labeled as well as all other features clearly detailed with fees from Mazda. They contacted me and initially said they hd the vehicle I wanted, and proceeded to try to sell me a 2022 vehicle. Then they tried saying the 2023's weren't out yet and I told them that they were, as several other dealerships had them. After I said I wasn't interested in the 2022's they magically received a 2023 an hour later. They said they'd sell the vehicle at MSRP with tax and licensing. MSRP was $26,375 which included the destination fee and a package fee. The price they tried quoting me was $31, 350.00 Tax and licensing should've been around $2500. That left the mystery of $2500 extra charge. There was a fee of $1595 disguised as "aftermarkets" and another of $529 disguised as "total fees" listed with CA state fees and taxes. Turns out, they decided to try to equip the vehicle with a system called KAHU that normally retails for $399 and they tried to slide it in without saying anything for a ridiculously overpriced fee of $1595. Then, when questioned as to what the $529 "total fees" related to, I was just told "tire fees, paperwork and CA fees type stuff". Problem with that was that the maximum fee of $85 for paperwork in CA was already included and the tire fee per tire is $1.75, and all other CA fees had already been billed. At that point I stopped revising the invoice to find the other attempts to deceive a customer and told Jennifer, the Manager of Internet sales, what I had found. She said that she was only given the invoice by desk managers and couldn't control what they gave her but claimed she was being very straightforward with me. If the managers at this place are okay with trying to sneak charges in and deceiving customers, do you think anyone is expected to have integrity here? The fact that they tried to force a KAHU system in the sale, and then attempted to charge $1595 for a $399 system (which was neither wanted, explained, mentioned, nor at all necessary), well, that's very telling. Do yourself a favor and avoid this dealership, unless of course, you enjoy being taken advantage of and deceived. read more

I purchased a 2024 CX-50 Premium Plus SUV from Zion at Fresno Mazda. Zion was a very knowledgeable and friendly sales person. After having the car a few days I made an appointment with him to go over all the technical options. One example is setting the vehicle settings for the door locks. I didn't like all the doors unlocking when I stopped the car. I tried to learn from the manual but that was an unsatisfactory experience. Zion spent about an hour with me which I greatly appreciated. Now I have a much better understanding of the car and know enough to figure things out on my own. On a separate visit I met a very friendly man that helped me install a retractable cargo cover and a cargo liner. I think he was from the service department but I don't know his name. I wanted to see how the cargo cover looked and worked before deciding to buy. I bought them both. read more

Be careful when buying at this dealership. They have no problem adding lots of charges and justify it with an "aftermarket" or "accessories" with outrageous prices just to take your cash. Don't say you will pay with cash! Or just don't purchase a vehicle there. They will take your cash and make you finance the cost of the vehicle. I felt robbed. Horrible. read more

Purchased my CX-50 yesterday and I received AWESOME CUSTOMER SERVICE. My sales rep, ISAAC, is outstanding (I recommend asking for him) and is extremely knowledgeable about the vehicles on the lot. Such a pleasant and relaxed personality that I felt no pressure at all when viewing what was on the lot and test driving. He made me at ease with my decision making and again there was no pressure. The sales manager, Richard, was super friendly and answered all questions I had. I will say he went out of his way to make sure my purchase was a positive experience. Add the finance manager, Jorge, to my experience as he was friendly and made the financial portion easy to understand and answered all my questions. All in all I am so happy with the experience of my purchase, from walking through the front door to look at the vehicles through the purchase. Customer service is A+ read more

Purchased a 2024 CX-50 and the customer service was outstanding from the beginning of the transaction until the end. Thank you to Sammy Chheng for his friendly and professional service. If you visit the dealership, ask for Sammy! read more

I'm highly satisfied that I purchased my new CX-5 at this dealership and that I made a commitment to pre-pay for service. At this point in my life, I've dealt with dozens of service centers. Fresno Mazda has one of the best teams I've met. It was easy to set an appointment online and there were 2-3 advisors readily available. A special shout-out to Mario Leon, Service Advisor. He was professional and helped make sure that my pre-paid maintenance worked like clockwork. read more

Mazda - Where the magic happens - Car Dealers Near Me - Fresno, California

Love my car but not this place. Terrible customer services. Full of excuses. They will quote you a price that is 3x more than anywhere else. Nothing is done on time. read more

I took my mazda in for a repair to the infotainment for the touch screen having glitch. The service manager told me this should be covered under an extensed warranty. Meaning mazda knew its been an issue. When i took my car in and told service that my touchscreen is the problem and asked about the warranty. The service advisor told me the cost would be under the warranty including the diagnosis fee of $175. After the diagnosis was perfromed mazda reccommended a system update for $175. After the system update was perfromed and determined it was the touch screen that was at fault ( which i told them, no need to diagnose). They fixed the touchscreen under the extended warranty but did not remove the diagnosis fee as mentioned before. I was requird to pay the $$ for service that i knew and the dealer as well wasnt needed. So i paid for service that was not required to fix my infotainment touchscreen. Updating my system will not fix touchscreen issues. read more

Rory reached out to me to purchase my vehicle after I obtained a Kelly Blue Book instant cash offer. The deal didn't work out as I got a higher offer but Rory and Gaurav were straight forward and more importantly honest or so at least that was my impression. They didn't play any games or mislead me or try and take advantage of me. Very courteous and professional. I had gone to two other dealers and the experience was awful. Lured in only to be offered a value less than the KBB ICO and for reasons that I had already disclosed in obtaining the ICO. Not the case with Rory and Gaurav. Top notch and hope we can make a deal next time. read more

The loan officer needs to learn how to talk to people instead of down to people needless to say they didn't get my business

Fresno Mazda is the dealership to go to for your new set of wheels. The car buying process can be stressful and a little scary, especially as a first-time car buyer. You can do weeks of research, yet still feel overwhelmed. Well allow me to help ease some of that anxiety. My husband and I were in the market for a crossover. We read great things and loved the ratings for Mazda's line of CX vehicles. We had the wonderful opportunity of working with sales specialist Moe T. You always hear the horror stories that sales people are like sharks. We saw the fin and expected the worst. Instead we were pleasantly surprised to find a dolphin. Moe did not try to pressure us in any way. If we didn't want it, he didn't try to force it upon us. It was a very great experience to work with him. He patiently walked us through the entire process. Any questions we had, he answered. We took our first test drive in a 2021 CX-5. Sadly, it ended up not fitting our set budget. I assumed this would be our first heartbreak of many. Moe seeing our disappointment was determined to help us back on track. Along with the help of Gurdeep (sales manager), they set out to find something that wouldn't break the bank. We told them what we were looking for so they showed us the 2021 CX-30. Let me tell you, we fell in love. Now it was time to hash out the details. Moe introduced and gave us a warm transition to Christian H. the finance manager. He also did a fantastic job of explaining everything. He wasn't aggressive or overbearing. We were able to get what we wanted and remove anything we didn't. Christian was a breath of fresh air. Even with some added extras, we remained well within our budget. After everything was said and done, we happily left with our new 2021 Mazda CX-30 Select. I've had friends and family complimenting us left and right. I had such a pleasant experience I signed up for a yelp account so I could leave this review. We strongly recommend if you're in the market for a new vehicle go to Fresno Mazda. You'll be happy you did. read more

I purchase a vehicle from this dealership in January. Still have yet to receive the pink slip or any paperwork for the car itself. Called after a few weeks to let them know I haven't received it or any paperwork. Talked to George in finance gave him 2 different addresses and told him the 1 I preferred to use. They used the one I didn't want to use. They asked me what address did you give us I told them and they read what they have and they didn't put the apartment number. so I ask what can we do they tell me its out of there hands its now my problem. well lets jump ahead to to 5 months later aka right now. The car is now sitting in a transmission shop unable to be fixed. Its got less than 25,000 miles on it. ive kept up with all maintenance. I work 3 jobs and am now out of work and a car. read more

took my car in to get my car repaired for electrical problem, was told it would be done in a few days but it wasn't, I had to call to get updates on my car. after two weeks I finally get my car back. I should of did a walk through on my car before I left because there was a pretty decent size dent in my hood. When I brought it up to the service manager JOHN he claimed that it didn't happen there and accused me of denting my own hood, dude was be a total douche about it. needless to say never taking my car back there to get it service again I rather deal with a outside mechanic then bring it back to this place. would give this place zero stars but I cant read more

Mazda - Car Dealers Near Me - Fresno, California

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I arrived at Fresno Mazda, ready to purchase a used car. I was unable to find the entrance, which was not labeled during their reconstruction. When I finally reached a person, advised me to walk around the building (again!), and when I refused, she said she would get a salesperson immediately. I never saw her or a salesperson, and walked out about twenty minutes later. Went to CarMax, and bought a car. I highly recommend that, if you are in the market to buy a car, you go anywhere else!!! read more

I purchased a used car at Fresno Mazda in November of 2022, it seemed seamless until I discovered the car wasn't registered since August 2022. I waited for a few months and still no tags in the mail. This is when I started calling the dealership in January, I kept getting promised to give it a few more weeks. I have requested for them to get me a temporary tag. Then I find out the car wasn't even smogged, basically, they sold me a car illegally. It has been nothing but promises I will receive the tag next week. It is May 12th 2023, and still nothing, now they don't take my calls or say I will call you back with information, and of course no callback. HIGHLY FRUSTRATED!! Thinking to get an attorney involved at this point!!! read more