Kayne performed the semi-annual check of my HVAC system. He changed my filters, checked the…read morecarbon monoxide monitor as well. All of that and he was polite and unobtrusive. My kind of service person. I appreciate True Blue.

Have lived in my house for three years now and when I purchased it in 2020, the two year old Trane…read moreHVAC had True Blues sticker on it. They have been doing the maintenance agreement on it for the last three years. My unit started acting up on July 13, 2023 so so called them out. They said the TXV valve needed to be replaced and charged me $581 in labor to change out a valve that took 2 hrs at the most to change. A few hours went by and I noticed the unit was still not cooling properly so the mechanic came back out and discovered that he didn't put enough coolant in the first time. He added more coolant and then the unit seem to work OK for the next few days, but went right back to struggling to keep the house at 72° and would not drop below 75. Had them back out the third time and this time they blamed it on too much Freon. After adjusting the coolant level later, that day, I noticed that it still was not cooling down to 72°. True Blue refused to come back out and told me to get a second opinion. I would never ever use these guys again. This unit is only 4 1/2 years old and prior to them coming out on July 13 it it always operated efficiently and would shut off quickly for the last three years. Not even sure the TXV valve was bad in the 1st place. I will also tell you that they did a horrible job of coming out to service the unit twice a year because two of their techs tried to get away without taking off the top of the unit and clean the fins from the inside out on the exterior unit. They regularly turn over there techs and the general manager is very rude and just looks for any reason to blame the homeowner instead of standing behind the unit's warranty and taking ownership of the situation. Very unprofessional company. Even their phone personnel are rude and short with you. do yourself a favor and skip over True Blue's phone number. One of the most unprofessional companies I've ever dealt with.

Where do I begin? This company is awesome! My AC had issues yesterday when it was pouring rain!…read more Their schedule allowed them to send two technicians out in a couple of hours. These young men were fantastic to say the least! In the pouring rain, they tested my unit thoroughly and was soaked to the bone to help me out. My hat goes off to Colton and Isaiah for their outstanding customer service and work ethic!!!!! Thank you Ace Air!! Beverly T

Eli was our service man from Ace and he was very knowledgeable and didn't mind if I watched or ask…read morequestions while he worked. The receptionist worked with my wife because we missed Eli's first call to come out for the repair but as soon as I got back to her she notified Eli that the appt was still on for the day. It was a pretty quick fix to replace a burned out part and the AC was back on. We would recommend Ace Air to our friends and family.

Contacted Larry to get a quote on some minisplits in May of 2024. He was always very responsive and…read moreopen to any questions/concerns that I had throughout our entire process. Initially, I was just 'pleased' with the service that his team provided. The guys were all very courteous, respectful, and cleaned up after themselves. Well, I'm no longer just pleased, I'm ECSTATIC with the service that this company provides! A year after I had the minisplits installed, I tried to use the heating function that was in the seldom used unit. The unit was only blowing cool air, and I was worried about getting hassled by the company for not bringing the issue up sooner. Larry completely understood (or didn't care since he was going to make it right anyway) that I just never ended up using the unit that winter, so I couldn't have known about the issue. Larry sent the techs out, they found that it was out of refrigerant, fixed the issue and everything was up and running again. Until... Someone in the house must've bumped into the unit and caused another leak of refrigerant. We didn't find out until almost two months later. No worries, Larry sends his guys out, they isolate the problem, and got me back up and running. I was just happy with the communication and that my problem was fixed, but then found out that Larry wasn't even charging me for ANY of these additional visits a year after install! Couldn't recommend this company more.

Larry has probably one of the most respectable companies that I've seen or worked with in a while…read moreall of his guys are very knowledgeable and work very hard and put out a very good product in the end. Yes every company has its bad things and it's bad reviews and everything else but above all and everything they do an awesome job of taking care of their customers. I've been in the industry for over a decade now worked for countless companies where I would have to go in and do warranty work for months on calls that nobody could figure out that people sold knowing that nobody at the company probably could figure this out. So you can only imagine how infuriated these customers must have been. So actually for once in a decade quite literally it was nice to actually go into a company and not be bombarded with warranty work that nobody can figure out for months on months with customers that are very fed up and have just paid thousands of dollars for basically nothing.

They we're absolutely unprofessional, rude, and did nothing to help. They didn't even know what the…read moreissue was and were completely dismissive. The contractor sent out also lied about discussing the case with our home warranty because he said he couldn't do anything, charged the home warranty, and left. We will never recommend or use this company.

I had another company out 5 times to fix my air conditioner. It took this company 1 time and they…read moreknew immediately what the issue was. It's fixed and I have had no issues.

Doing without A/C with temps in the 90's is never pleasant. After another contractor left us…read morewaiting for him for 5 days, to even come out to diagnose problem, then waited another day for him to tell us he couldn't find part (even though we spent less than an hour & located it online). We were told to find an authorized manufacturer's HVAC contractor, so that's how we found Graves A/C Service. Fortunately they were here within 2 hours of first calling them! He installed part within an hour and it's been working great! We are so grateful that Mr. Graves was able to take care of our A/C so quickly. He seems like a hard working, friendly & knowledgeable technician. We'll be using him again!

I wouldn't give a star if I didn't have to. the most foul mouth people I have ever encountered…read more already 3 sheets to the wind by 11 a.m. when I didn't go with their service they started calling me names and sending threatening messages with my address included.

Another company tried to sell me a brand new furnace. Apache Heating & Air noticed I had ice build…read moreon my outside vent and fixed the problem in no time. They saved me a ton of money. They did a great Job and educated me. Very honest company. I highly recommend them.

Dave was quick to return my call and come out to fix our ac. Highly recommended. Fantastic service!read more

Dave and Dennis are the best! They've taken care of all our HVAC needs for about 15 years. They…read morealways treat us fairly and I know I can trust what they tell me. I won't use anyone else!

Have used four times both home and business. Both AC and electric. Good Ole boy,quality work at…read morereasonable price. Good attitude. Will be calling in the future.

Very professional. On time. Communication was excellent. Repaired air conditioning unit quickly.read more