I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!

We purchased a 2018 Entegra from Evan Shepard. We live in Fort Lauderdale so I was concerned about…read morepricing my trade and the new RV from so far away. Evan and Michael his sales manager made the email, text and phone communication very easy. Within 4 days we worked it out including the rate and payment I was looking for. Great job guys.

Was looking at a unit online that we were very interested in, but due to the distance we were away…read morefrom there couldn't go see the unit for almost a week. Was told I could make a deposit to hold it with no commitment, fully refundable if the unit didn't meet our expectations. So, I put a $1000 deposit on it to hold it. When we finally got to see the unit, we knew that it wasn't for us, too many little issues that we found right away, made us feel what else was hiding. We backed out of the deal, but they won't refund our deposit even though they told us upfront that "since we hadn't seen the unit, it would be refunded". Got some line from the salesman about Trust and this being a Trust thing. Yeah, it's about Trust alright! This place is as untrustworthy as a business gets!

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

First of all, before the sale their was an issue where the shade holder was ripped off the wall,…read morethey fixed the hole but didn't address the real issue which is when the recliner is pushed all the way back it still hit. Then less then 90 days after purchase and just on the second trip out, got all set up and the A/C would not even come on. Contacted Good Sam which Camping World misrepresented to me and they referred me back to Camping World since it's under warranty. I specifically asked the representative as to why I have Good Sam if they can't assist me and that it's not worth the service until the warranty expires and he even agreed. Called the Grand Rapids service department and they have no after hour drop offs and offered nothing other than for me to take off to drive 1 1/2 hours to them. Sales manager was not sympathetic at all and simply said, "well other people figure it out, so can you". Definitely will not take my business there nor refer anyone there either. Very poor customer service and in my opinion, not very honest people when they sell you a worthless service (Good Sam) when they know well enough it's worthless during the warranty period.

WARNING: STAY AWAY FROM CAMPING WORLD of Grand Rapids, MI. These people have nothing in mind other…read morethan taking advantage of their unsuspecting customers. They switched RVs on me -- and thought that I would not notice! First, they gave me a VIN to insure only to replace it with a DEFECTIVE unit afterwards. Diana Hopkins (the salesperson who helped us purchase our first RV), resigned a couple of weeks after selling us the defective RV. Josh Miller (the Financing guy) took $10,000 for a down payment only to ask for another $2,000 because they added all kinds of frivolous charges (i.e., Freight, Prep, Vehicle Service Contract, Paint Protection, Tire & Wheel Protection, Roof Protection, etc.). This is a SCAM, by the way and a lawsuit was filed: https://www.youtube.com/watch?v=-Gpx25pxdyo&t=1192s. To make matters worse, the Tire Pressure Management System (TPMS) was not working and they allowed me to drive off with underinflated tires! Very dangerous! The walkthrough was a joke (took less than 5 minutes!) and Josh Miller (the Financing Guy) was nowhere to be found -- because his job of screwing me over is done! The wheel alignment was not done properly with some kind of shady "alteration" and became a pointing-finger game between Thor Motor Coach and Ford Commercial! Three months later, the problem was still NOT FIXED -- instead recommended me to buy a "stabilizer" to help in the wobbly sensation of steering the RV! The gross part: the drain pipe for the blank and grey tank was set horizontally (instead of vertically) -- which resulted to a VERY MESSY and DISGUSTING experience -- as the fecal matters and "residue" are stuck in the hose once detached from the drain pipe. After the lengthy back-and-forth, hotel and rental car costs, not to mention the hefty price of almost losing my job because I had to beg my boss to allow me to work remotely (instead of being onsite in the state of Iowa), Camping World just "washed their hands" and pretended like I am "just another number" and would walk away quietly after they have screwed me over. Well, I have news for you, Camping World: I WILL NOT BACK DOWN AND I WILL SUE YOU AND BROADCAST TO THE WHOLE WORLD THE CRIMES YOU HAVE DONE! Thanks... BUT NO, THANKS! Dennis Dizon

Snow storm and mistake on delivery time still great experience…read moreDecember 29, 2025 scheduled date I was given, however Patrick had December 30 on his paper work and was surprised to see me there with my trade I just picked up from storage in Hudsonville, Mi. Problem was I had to have my deliver the 29th and I had to have it near 1:00 PM to give me time to get the new RV to my Hudsonville indoor heated storage location before they closed. Maybe the worst weather this winter tried its best to make things hard, but it failed. Patrick Brown (my salesman) did everything needed to make it happen even thought the finance lady was not there and he had to get a substitute money person to make the deal happen and he had to get the prep people to push the new coach delivery up a whole day. Patrick made everything happen and I made it to storage with 10 minutes to spare. I am not sure how the date got messed, but Terrytown and Patrick fixed everything. AS I said this is my 4 purchase from Terrytown which includes three Super C's and one B, this one was a new Super C and I traded a 2025 Sunseeker 2400B Sprinter (purchased from a different dealer) that proved to be great but just too small in the bedroom and in the storage department. All my purchases from Terrytown were for new coaches and all the purchases have been good experiences. I am 81 and have owned more than 30 new coaches. I buy and trade a lot, if I live long enough I will be back to see Patrick and Terrytown again. jond

shopped nationwide for a 2025 Entegra Anthem or CORNERSTONE. The dealership had the most inflated…read moreprices of any dealership I dealt with . I wound up buying a 2025 Anthem 44Z from blue compass for 395,000. Terrytown was asking 595 for the same unit. tells you everything you need to know. Be a good shopper . no matter what you buy your going to lose money so stop some of the bleeding when you buy.

They only show a few pics of the outside of camping units. I for one, will not drive a very long…read moredistance just to see the inside! They need to up their game and post inside pics as well, like everybody else does. I won't waste my time looking here.

I stopped in a couple of times last summer when I needed something for my RV and was really pleased…read morewith how helpful the people here were. I needed some awning clips last summer and the guy showed me the new ones and said, "I think I have some used ones in the back" and then gave me the price on those, which were certainly a lot cheaper. I also needed some other random parts and screws and he just gave me a couple of them rather than charging me. This is what gets me back in the store. The other day I was looking for an extension cord for my RV and went out of my way to stop in here. Same guy was there trying to eat his lunch, but he stopped and went into the back to check if they had what I was looking for. They didn't in this case but he immediately offered to order it for me. A great mix of parts and accessories and very knowledgeable staff make this my "go to" stop when I need something.

Bad customer service experience. Had work done and needed additional information and was threatened…read morewith additional charges. Will have to get work checked by someone else. Wires wrapped around break lines. Scared

We were going to purchase a $90,000 Roadtrek from AmericanRV. While we were doing our due diligence…read moreresearch, we rented what was sold as a like new motorhome for a trip down South. The unit looked great and they went over it with a fine tooth comb in the walkthru - now we know why... Once in Louisville, KY we went to shower (there were 5 of us needing showers eventually...it sprayed everywhere from the faucet and was unuseable. We decided to sleep and drive through in the morning. Heater started smoking and eventually the fan or something in the fan was grinding and smoking. In short, the trip was ruined and what was a necessity for the destination (sleeping quarters) was not able to be used due to cool weather. Chad, the manager of American RV offered a $100 credit on an over $2000 rental. Amazing. To date they have continued to ignore all requests for remedy - amazing. I would do proper research before working with this company!! Check out americanrvsucks.com and post your experience~!