While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.

It appears unless you will buy off their limited inventory they could care less. Yes it's a plus…read morethey do not work on commission but that appears to be were the incentive drops. I had sent one rep exactly what I wanted, scheduled to sit with him, confirmed before I left, drove 45 minutes and I got there and he made me wait because he forgot, then tried to show me a truck that was the wrong color, cab, & package. Then said let's sit down and tell me what you want. It was clear he didn't read our correspondence and didn't really care. The second rep seemed to be excited at first, but that's as far as it went. The rep never returned any answers to my questions or even replied to asking if they were doing anything. I do not know what their problem is but if this is customer service and care, go somewhere else that will not waste your time.

We were on a road trip and on our way we have a check engine light and traction light on. We exited…read moreto a gas station to see if there was a dealer near by and long behold it was Bokan Chrysler. Emily and Sam were so helpful and got us right in. They diagnosed it and it was 2 coils that went bad. They had the parts in stock and got us on the road again. Thank you!!

This place is super amazing. I was able to make an appointment get right in and they were able to…read morefigure out what I needed done and get it fixed. The price for fixing something saved me so much money. One of the workers Chris was super amazing.

We recently had to get state inspections completed on two vehicles and some minor repairs to one of…read morethem (in order to pass). Work was competent and easy to work with. When we had to return for a rein spection we were told to just "come back any time after a week of driving so the codes reset" and we did. It was that easy to get it cleared through inspection. Good Service, Good people, worth your business.

Mr. trim has fixed our car twice now. Both times we picked it up. It was spotless. You would've…read morenever known I had been in an accident. Both times the car went back to as new condition as it is only two years old. I find that business to be incredibly trustworthy and very supportive. Yeah exceptional timing on the repairs. Juliet Munn PS thank you

I was a nervous wreck, Hit a deer Randy Trim called me back right off his soothing voice a girl…read morelikes to hear said everything is gonna be fine they were swamped with customers but took me in right off fixed it perfect called me said your vehicle is ready so quickly, Clean waiting room with good tunes, I didnt have to call my insurance he took care of everything Im a stickler for automotive places his is #1 with kind employees whom are polite and understanding

My partner and I recently used Pellerin for their U-Haul services. The owner was extremely nice and…read morethoughtful and ended up getting a brand new truck with around 2400 miles on the odometer for our 800 mile journey. The vehicle still had that new car smell and helped make the 14 hour journey bearable. I can't vouch for the welding or auto body work, but judging from the U-Haul service awards in the office and the kitschy decades old tourist map of Plattsburgh hanging inside that prominently features the business, I can only assume Pellerin maintains a similar standard of service in all its endeavors and has done so for many years!

Outstanding customer service and even better vehicles, I was able to trade in my Mitsubishi and get…read moreinto a 2025 Chevy Colorado within an hour. Dylan was amazing and was super helpful during the process, explaining all the numbers and ensuring no detail was missed. Signing each document it was carefully explained, ensuring full transparency through the entire process. They were super helpful in negotiating the final price, and gave a fair amount for my trade in. I would highly recommend them to anyone looking for a vehicle, as they work with you rather than against you like some dealerships tend to do.

I went into dealer today 3-16-26 to ask to take a used vehicle to my mechanic in Essex to put it on…read morea lift. I was told no they only 1 dealer plate and I couldn't use it that long. I went back later after getting Handy Toyota to put it on their lift and give me an opinion, rather than letting me take it they sent a salesman to sit with me. We waited over 2 hours to get it evaluated. The salesman was great about it. The truck checked out with just a couple small items needing attention I paid Handy's for their time and headed back to Nucar to purchase the truck. As we were drove back I told the sales guy i was ok with buying it but would like them to take care of the things if possible. The salesman went over to his manager to get the paperwork and came back a few minutes later super upset and informed me the truck had already been sold yesterday to another dealer and they couldn't sell it. Never again will I go there.

Red's is listed as a repair agent for Troy Bilt snowblowers. When we arrived they offered to look…read moreat the problem and 20 minutes later the problem was diagnosed and fixed. Very knowledgeable staff. Courteous, friendly and hardworking. A true gem of a small business in rural America!

Always buy my electronics from Armond because they last and by last I mean for 20 plus years. Top…read morequality best name brands and a the best knowledgeable and caring salesperson I know. Please stop by and see what is in store I am always amazed!

I've been a customer of Alpha Stereo for over 20 years now. Great service, great products, and…read moregreat prices. Thank you guys!