I am 65 years old and can't remember when I first ate at Blake's but I know today is the last time! So slow! Waited 35 minutes for cold fries and over cooked burgers. The green chile was good. They let drive up and call ins go ahead of people standing there! At one time I saw 8 hamburgers on the line waiting to be wrapped while the kid stopped to sweep! Enough! read more

the burritos are always great! it's just they forget to give me my red o/s when I want it on the side other than that, the gentleman in the drive thru I think his name is Chris I could be wrong, he has braces and long hair, he is kind, and had GREAT costumer service! he needs a raise is all I'm saying, he makes sure we have everything in the bag and our order is correct. Love it! Love the NORTHSIDE! read more

it was awesome!! The staff was friendly and food was delish!!! Never an issue!! Always a great place to stop, way better than McDonalds for sure!! read more

Worst service ever! Waited over 30 minutes in the drive thru line to get food. WILL NEVER COME HERE AGAIN! And after waiting for all that time the messed up our order!!! read more

Delicious burgers and chicken sandwiches. Fast service and great price. Yummy chocolate shakes! You can taste the chocolate. Must try the hatch chili add on if you like spice. read more

Blake's is my favorite! But this one had a special touch to it so delicious perfectly made is all I can say!

I mean this is a must place to stop on the way home to Phoenix! Chile, seasoned fries and a burger with extra Chile is uhhh yes! I recommend the seasoned fries but original is good too but hey get both you'll love it! read more

Blake's Lotaburger - Burger joint! - Burgers Near Me - Gallup, New Mexico

My 1st lotaburger. Burger good very slow, would compare to in and out chain in Ca and NV. But slower. It's a burger plenty big w green chili yum.? read more

Blake's Lotaburger - View from booth - Burgers Near Me - Gallup, New Mexico

Blake's lotaburger on the north side of gallup. Food is good, but the place is always dirty. Tables are hardly tended too, for cleaning. Too many people asking for money once you walk out the door. Food is ok, but it seems to be made too quickly and poorly. I still eat there. They have drive thru but the wait is long because it's cooked to order. It's just like waiting inside, but you know the burgers are always fresh with Blake's . Awesome food, poor service. read more

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Blake's is a great place. The food is delicious and the staff is always friendly. The customers are respectful of others. The other reviews of low stars has nothing to do with the value you get at Blake's. The other restaurants near this location has just as long wait times. I'm not associated with any restaurant, I just appreciate Blake's! read more

The food is good. I'm New Mexican through and through and I love me some Blake's Lotaburger. However we picked this location for its drive through thinking it would be quicker..... it wasn't. We ordered and paid fairly quickly. However they told us to park in the back and wait for our food. The back of the building was incredibly jam packed. They need an entirely new drive through system set up. The way the vehicles are parked in a tiny area behind the building isn't safe. There's almost no room to drive through the chaos back there. We waited back there for almost 30 min watching cars nearly side swipe/bump each other the entire time. I think if your gonna visits it's probably best to park and walk inside to order/pick up food. read more

Holy messed up order and over cooked hockey pucks. The person taking the order just could not get it right, we should have just left. We were hungry and on our way to Phoenix and needed to get a bite to eat. This was the wrong place. Such a disappointment as the Lotaburger in Farmington is amazing... they write the order on the bag before entering it in a computer. Never had an order so messed up in Farmington or a burger be so hard to chew through. read more

this place has Great food and great prices! Chili is spicy red or green! Great breakfast

Worst service ever!!!!! Messed up 2 of our 4 burgers. Asked her to fix it. She rolled her eyes and shut the window I was speaking to her. I talked to the manger they didn't seem to care about the horrible service. Will never go back to this location again!!!!! read more

Ok if I would've received what I ordered I may have given a better review but 2 burger combos isn't much to remover or type up right in the order. Instead no cheese on either burger and no onion rings in my bag even though charged for them. On top of this the order took almost 30 minutes and McDonald's would've been better. Food had a chance of this location was ran better. No quality control will =failed business ! read more

This use to be my favorite Blake's to eat at. Today I witnessed a wooden handle mop being used to mop clean the grill. I was told by staff that it is "a grill mop." It was then hung on the water handles in a large wash sink. There were no other mops in view nor were there any color indicators on the wooden mop to tell apart from others. 2 Minutes later a wooden handle mop that appeared to be the same mop was being used to mop the floor. The shift manager was very hesitant to issue me a refund and the cook that was cleaning the grill was scoffull. A call to the corporate office was placed and waiting for a response. read more

I got a flat fire on my way back to Texas from Utah and was fortunate enough to be craving a burger while my tire was being fixed in Gallup NM. I could've went to Burger King, Wendys or McDonalds but felt like supporting a local company. All in all, the menu was simple and the waitress was friendly. The wait seemed longer than usual, but I had to remind myself it wasn't McDonalds or Burger King where they put things in the microwave for 20 seconds and call it a day. It was worth the wait. The ingredients were very fresh and overall a VERY delicious burger. I may (will) be criticized for this, but this was right up there with In-N-Out burgers. I'm hoping they come to Dallas, TX someday! read more

Absolutely the worst place to get Blakes in Gallup. It took us 45 minutes to get our food correct from the drive-thru. After 20 minute wait, I went inside to see if my order was ready. Apparently my order got "lost" so they were barely going to start cooking it after I gave them a copy of my order. Finally after waiting 15 more minutes, my food was finally ready. I drove away and checked my order to only realize that I was missing a food item. I drove back and got my missing food so I finally got all my food after 45 minutes. Would not recommend this blakes to one. read more

HORRIBLE SERVICE!!! This place doesn't even deserve one star. So here goes, we pull up to the drive through. There's like three or four cars ahead of us. So we're prepared to wait which isn't a problem. We could've waited even longer if they'd just communicate with us. Nope they never said a word to us other than taking our order. The other vehicles pull to a parking space looks like they're waiting for their food. We finally get to the drive through window the lady just shuts the window doesn't say anything to us. She's counting money right in front of us and walks away. All the other employees are just cleaning and looking around talking to each other. We looked into the dinning area no one. Literally no one. While the eight workers are doing their own thing. We're waiting to even pay for our meal. We waited about an hour to just pay. They didn't even bring out food to the other customers. Most of them take off like we did. read more

Fast service, very tasty chicken and the burgers looked pretty good. Vintage but nice seating area and it was neat to be able to see the whole kitchen. Could benefit from larger bathrooms. read more

Waited 40 minutes!!! This place needs to get their sh*t together! Long lines in restaurant and long drive through lanes. After ordering through drive through They'll just have you park in the back of the building and IGNORE YOU! NO THEY DO NOT KNOW WHEN YOUR ORDER WILL BE READY! Those not look like they follow New Mexico Covid occupancy rules either! Diner was so full no one stood 6ft apart! Workers are rude! Only ones moving fast are the cashiers.. to take more orders! Managers and corroboration you need to do something! read more

This used to be my favorite LotaBurger but serval times I ordered the number one here and found a hair in it. And just recently I order a burrito ask for red and green and only got the red and got charge for adding cheese though they didn't charge for cheese. read more

Worst Lotaburger I've ever visited, based on service (slow and surly) and quality (my burger looked like it was made by a blind person with one arm). Love their green Chile cheeseburger as a whole at this New Mexico chain but hate this location. read more

A quick trip through town brought us to grab a bite from Lotaburger. We we're staying right next door so decided to grab and go. The place was clean, cashier was courteous and staff was quick with our order. I thought it was a neat idea to have a waitress who brought your order to your table if you decided to eat in the dining area. The burgers we're good as we're the fries. Can't go wrong with a green chile burger with real green chile. read more

We came with a large group so we dined in. We were greeted by a server who opened the door for us. It reminded us of an in-n-out from the twilight zone. It had an open floor plan with no wow factor nor photos. I was curious to know the history about this place. Who is Blake? The cashier stations were separated in two with a wall in the center. You can see the kitchen behind the cashiers. I couldn't get over the flies roaming freely though. We sit down. The tables were flimsy and didn't want to put too much weight on them; otherwise, they may have fallen off. We were approached by a random patron trying to sell us a silver bracelet. The server, Brandon, approached us afterwards with a small tray offering condiments and paper napkins. 4 of the 9 orders were incorrect. There were burgers that didn't have green chiles although they were requested and vice versa. One burger had a receipt attached saying it had green chiles when it didn't. My chicken burger had green and red chiles despite not asking for it. Not once did we get an apology from the staff. We got cups with crushed ice and the drinks were self-served. The cherry shake was okay and the season fries were crispy and good. We made the most of it as it was our last meal in New Mexico, but our experience was unpleasant overall. 1 star for greeting us and 1 star for the fries. read more

Blake's Lotaburger - Brandon the server - Burgers Near Me - Gallup, New Mexico

This place is absolutely terrible. Nice and dirty; I always feel like I will catch something while I am there. It is my go-to place when I am driving through Gallup. read more

When we first walked in the employees must have just burned something. It was so smokey that we were gasping and choking. We ordered our food to go! I loved loved loved my green chili cheeseburger. I can't wait to get another one except I will get it without the chili as they were SUPER SPICY. I had to scrape them off and the burger was still burning my mouth. Yummy fries also and fresh brewed iced tea. read more

Okay first thing, the food is so good! I give 1 star because the waiting is ridiculous!!! I go through Drive-thru every time and it's not even time efficient. Instead, it's times consuming. If you decide to eat here, make sure you have 30-45 minutes to wait for 2 burrito's. read more

The best green you'll find anywhere! I live out of state so when I come home to visit family I make sure to get my Lota Burger fix each time! My only issue is the wait time for your order, I would suggest to call-in your order and pick up. read more

I am very disappointed with my recent visit. I ordered several burritos w/ Christmas style. Half red half green. When I got home, a 20 min drive, I was surprised to find all the burritos only contained red chile. The other half of the burrito was dry. I called back expecting to hear an apology, but encountered a shift manager with absolutely no people skills. I was at least expecting a free hamburger or free fries, being that I live so far out. Nothing. All I heard was come on back and we will give you the chile. That or bring the burrito back. I don't know I just feel like with the amount of business they are making I just don't seem to matter. If that is how they about their customers, they can have it. Screw this place I'm never coming back here again. read more

This Blake's is awesome! The double meat with green chili was on point! The fries were really good also! We will definitely be coming back! read more

Horrible Customer Service- waited 30 minutes just to order. (Not a problem) until...We get to the window to pay & are soon after told to find a spot to park and someone will bring you your order. Ok...Mind you there were 5 more cars waiting ahead of us. Ok..Now 20 min longer I decided to call inside. I haven't seen one worker come out in 20 min and others were waiting longer. So, one of the workers that answered said they are waiting on my fries. Ok...we wait another 10 min. Well....Worker then comes out with our order!! Yay right? NOOO THE ENTIRE ORDER IS WRONG!!! I told the worker what we ordered and his response to me," "what no way girl not cool" umm ok now I've had it. Decided just go inside and get my money back. When I walked in the store it was very clear what the problem was....Absolutely NO organization, I say about 10 workers standing around talking, some even looked lost. Fries sitting in warmer WITH NO HEAT LAMP!! Poor cashier/manager Jose who is in way over his head was not rude but just responded with sorry. Well...thats an hour and some outta my life I will never get back. & this was our first stop in N.M we just drove in from California & I'm still hungry!! (It made me give you one star- I didn't wanna give you any!!) read more

Waited in line and drive threw lady mistook my order and didn't ask what Id like to drink w/ my combo instead gave a terrible smirk. " I didn't ask you what to drink." Lady wears red lipstick as we drive up, asked if we wanted ketchup walks away for 10 minutes and gives us the food and we ask where's are ketchup " I didn't packed the food" well dough you walked away. Never offer if you not going to hand it over. Never coming here again. read more

My husband stopped here for an early breakfast. He raved about it. Said it had the family-run, neighborhood restaurant feel. They made him a custom breakfast sandwich and it was delicious. read more

We are a family of five that stops to eat here every time we go to our hometown, Farmington, NM. Food is always excellent, but I'm tired of their terrible service. We stopped to eat here on 11/26/2017, waited for 30 minutes before asking the manager about our order, she proceeded to tell me that they were busy and would have our order out shortly. After 1 hour of waiting they brought out an order to us that belonged to another table. When I notified them they all looked puzzled. Management didn't apologize once, I requested my money back to which they responded with a very rude attitude " Well, it will take 3-4 days to go back into your account; do you still want it? "No apology, no customer service, not even once did they try to make it right. We left without eating and will be the last time we make this our stop on our way to Farmington. The managers/ shift leaders names were Jessica, Paullette, and Diane. read more

i came here on my way to traveling across the country and i went in to use the rest room before i went through the drive thru and i had to wait for a while for the previous person to come out of the restroom and when she did an employee came out the kitchen and RUDLY cut me off and went into the rest room in front of me and said "oh i just need to fix my hat" and proceeded to go into the restroom for quite a while, i let that go. but when i went through the drive thru the same girl took our order and when we were ordering she kept cutting us off and sighing while taking our order, when we arrived at the window she was there too and handed us our food and immediately shut the window, they forgot our sauce and our water and straws. so we got her attention and asked for the sauce but couldn't get another word out before she slammed the window shut in our face. so when she came back we had told her that we needed our water, and once again she shut the window in our face before we could get another word out. so we just decided to forget the straws if she was going to keep doing that. VERY rude employee. will not think about stopping here again. i think her name was isabella or something similar. read more

This place is terrible. I waited 21 minutes for 1 hamburger with green chile and a regular fry. Ridiculous parking and un-apologetic staff. ridiculous. read more

Every time, and I mean every time I come to this lotaburger they have me pull to the back and take a very long time. Ridiculous that 1 burrito takes 25 minutes! Get it together! read more