Someone told us about Blake Lotaburger. I would have not ever have stopped here based on outward appearances because it looks like dive. Inside the sketchy and poorly decorated/maintained building, we found something unbelievable. These burgers are unbelievably good. You have to get the one that has the green chilis. Holy Cow! The seasoned fries are way better than the plain ones. When you go in, close your eyes and eat the food! read more

Was staying down the street for a memorial service that had finger foods. Wife and kids were in the mood for some chicken fingers, so decided to stop at Blake's. The reviews were mixed, but you have to realize this is a fast food joint and it is hit-and-miss due to the people who are working while you visit. My visit was fairly smooth and they said the food hit the spot. read more

This location used to be awesome. Now it's not. Ordered three lotta combos, two were cold and severely undercooked and the third was so old and dry it fell apart in the wrapper. I tried calling the store but was hung up on, ignored til the call went to voicemail and never received a call back when I did leave a msg. Take a look at my burger...this location sucks and will give you food poisoning. I am still chasing the bathroom every 20 mins. read more

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My experience at your establishment was highly unsatisfactory due to the unprofessional and rude behavior of an individual who claimed to be the manager, identifying herself as Nicole, though I doubt that is her real name. Her behavior was incredibly rude and incompetent. While I understand that your team might be understaffed and busy, rudeness and disrespect towards customers are unacceptable. I work in customer service myself and understand the pressures of being understaffed and busy. On the 4th of July, we ordered seven breakfast burritos but received only six. When we pointed this out, Nicole insisted we had to order another one, despite our receipt clearly stating seven. We had to count the burritos in front of her like children before she acknowledged the mistake. In previous online orders, she was similarly rude, offering no solutions and hanging up on us. Today was the final straw. After they put green chili inside a burrito instead of on the side, we asked for it to be fixed. This is a simple and understandable mistake, but Nicole demanded the burrito back and threw it away instead of donating it, even though a woman was standing nearby trying to pay for her meal with pennies. When I asked for her name as we were leaving, she told us, "If you don't like this Lotaburger, go to another one. We don't need your business," and continued to yell and berate us. The other employees looked embarrassed, but Nicole showed no care. The service we received was unsatisfactory and an embarrassment to your establishment. We will not come back to this location until this is fixed. We love the food but not the service. DO BETTER. read more

Blake's Lotaburger - The manager in question - Burgers Near Me - Santa Fe, New Mexico

Wow!!! What a burger!! And the fries!!! I've tested a lot of burger joints and this place is a go!!!

Their chicken sandwich is excellent. Prepare to wait about 20-25 min at lunch after you place your order. This place needs to bring in a manager who has worked at a busy place like In-n-out burger to make their prep process more efficient. read more

I don't normally go full-blown Karen, but Blake's Lotaburger (Airport, Santa Fe) has earned it. An order of two simple meals and 2 shakes took over 30 minutes to be ready. A *FAMILY* that ordered after me got their food, ate it, and left before my order was brought out. I then had to wait nearly ten minutes to get the attention of ANYONE so I could tell them I hadn't gotten my drinks or shakes yet. The person who I was able to flag down was the same one who took my order. She then proceeded to get me the two cups for my drinks and ONE shake, when I had literally just told her TWO mere seconds earlier. She then disappeared for another 5 minutes before I could get her attention again to alert her to my still outstanding shake I was waiting on. After receiving my second shake, and zero apologies, I'm now home, eating an unsatisfactory cold meal. If you are ever considering getting a burger and shake, do it anywhere other than this trash location and its abysmal service. read more

Now you tell me is this CUSTOMER SERVICE. NO The reason I am submitting a 1 star on yelp is not because of the food, it is because of the way Lota burger is handling their calls. for 2 hours I just wanted to talk to someone in the restaurant and for 2 hours I was placed back on the Lota burger call center. I placed an order at 4706 Airport Road in Santa Fe, New Mexico and tried to call the restaurant just to let them know order was wrong. That is all I wanted to do was let them know they forgot my fries and drink. I love their food not the Lota burger call center and because of the call center they have lost my service and believe me I will tell everyone i know about their CUSTOMER SERVICE. Every time I spoke with someone it was the darn call center and even, they couldn't get me to the Lota Burger on Airport Rd. read more

They close at 7 PM and even though I arrived at 6:50 PM. they didn't want to serve me. They changed their minds when I told them all I wanted was small Fries, which by the way weren't even that good. However some of the other customers were turned away. I'm giving them 1 star for having a dumb manager because if I was managing the restaurant I would accept whoever came in a little late because that would mean more sales for the restaurant. Anything else is just rude. read more

I was really looking forward to trying Blake's. Unfortunately, it took staff 30 minutes to make 2 items; chicken strips and a chicken sandwich. But that's not all, after eating half of my sandwich, I noticed some green mold on my bun. Can't say I recommend this place, maybe a different location is under better management. read more

Blake's Lotaburger - Moldy Bun - Burgers Near Me - Santa Fe, New Mexico

Food was amazing and freshly cooked to the specific way I ordered. Staff was extremely nice and help full . Best lotta burger I have been to by far. Will definitely be returning! read more

Food was really good! Took a little long but it was busy. Many reviews complain about staff but they were really nice to us. The chicken sandwich are AMAZING! read more

I don't like leaving reviews, but ordering one burrito and waiting an hour on top of calling the order in 15 mins before I showed up was ok because they're busy. I show up and pay for the burrito and wait for anyone/everyone to get their orders and when I ask it's not up yet. Sure I get being busy but to watch 10-15 people clear out before me I will make sure to not contribute another dime to this location. The guy in the front "Jay" kept scratching his face, hair, putting his finger in his mouth????... do it if you're in the kitchen but this place has gotten progressively worse. I walked out on my order after waiting for one bfast burrito when I called it in and saw ppl coming and ordering stuff after me (not on the phone or online). If you are in a rush I suggest you don't stop here. They don't care and it's blatantly obvious... go to burrito express or stop at a gas station honestly read more

Love the NM style burger it's my go to burger the staff are really friendly I always enjoy going

No motivation from employees, employee seem to get frustrated when taking my order simple order and she wasn't pleased about it. Then when I was waiting for my order the other employee called the numbers in Spanish ummm hello I don't speak Spanish... then she called other numbers, when nobody picked up the order she began to yell it louder and get frustrated because no one knew the number she was calling in Spanish.. then they all got together and started talking Spanish and looking at everyone while talking hmmmmm... If your not motivated or don't like your job you don't need to be here.. a little CUSTOMER SERVICE would go a long way!!!!! read more

Lota Burger (airport Rd) is absolutely terrible, the Service sucks, they will 100% mess up your order every time, they definitely don't not care about customers or food quality whatsoever!! and all around is the absolute worst location out of the 3, I'd suggest either going to the St.Michaels location or going to a different restaurant if possible read more

Blakes Lota Burger on Airport road has to be the worse Lota Burger in all of New Mexico. The 1st I went there they had given my order to someone else even though I had paid for it on line. It was a nightmare trying to fix it. Today 9/8/2022 5:00 I placed an order they confirmed by order by giving me a number. When I arrived there was a man at the register who told me that he did not have that number nor did he have my name. He immediately notified me that he had another order to fill and walked away. If you like Lota Burger DO NOT GO TO LOTA BURGER ON AIRPORT ROAD. I tried to call and complain after 9 calls that were not answered they transfered me 3 times to a Lota Burger in Albiuquerque.... Don't waste your time or money. read more

Closed Sorry.... Note found on the door at 8:30pm when they close at10. Then what... did they just steal the hours and get paid for not doing anything. How is this place still in business. Clearly no managers or owners or leadership read any of the reviews. Employees laughed when we walked up and read the taped on sign. read more

Website kept giving an order error. Robot ordering system when calling in. Was able to talk to a real person eventually. Food was not what I remember. Unseasoned patty's, soggy buns, wilted lettuce, old fries. Not good anymore. Used to enjoy it as a kid. read more

Yes, Blake's Lotaburger, as an institution, is crumbling. Many people complain that the staff at some locations are unskilled and unmotivated, and service throughout the branches of this establishment can waver. I've experienced my share of frustrations as well, and this particular Lotaburger location leaves much to be desired. That said, I still enjoy the food prepared here. The green chile cheeseburgers are delicious; fresher and more filling than Whataburger, if not as widely known as those served at Santa Fe Bite. The price is impossible to beat, and even combos are affordable and provide more than enough sustenance. Blake's also serves some of the best breakfast burritos around. While Burqueños can enjoy Golden Pride every morning, we in Santa Fe are well off with our Lotaburger burritos (although the Village Market in Tesuque and the Co-op in the Solana Center and El Parasol also do a fine job). My personal favorite is the #8, carne adovada, enough food that I usually eat it in halves over the course of an hour. Massive. I am giving this Lotaburger four stars because, for all the faults of this company, the employees here seem more motivated than at other branches I could mention. This is a place where locals eat, and it's not always pretty, but it's the truth, and it's delicious. read more

BLAKES used to be the best in NM. The burgers are NOT what they used to be the quality of their food has gone down. I felt bad when one of my friends who moved away, camw back home and had been craving lota burger and said, "I ordered a Lota burger and this looks like at itsa burger", worse than that she shared my sentiments about the quality if the beef and taste were not at all the standard they used to me. breakfast burrtios are ok inconstantLu. I'm just not going back. . . . read more

When I made my order the person can speak English so it was hard to order the managers are too busy talking on the phone making personal phone calls heard the conversation was inappropriate every time the reviews The manager on here does nothing except for asking personal emails we just want the issues resolved the restaurants are very filthy found roaches on the floor in the bathroom and in the sidewalk in was so disgusted left my food on the table and didn't want my money back I just wanted to leave for I felt very sick from seeing roaches in the place of poor sanitation on tables and extermination needed God knows what was in the back so I left right away. read more

Terrible Breakfast Burrito, Potatoes and Beacon were raw, Hardly any Egg or Green Chili. Seems like it was made with only 1 Egg. Recommend going to a locally owned restaurant instead. read more

We will not be going back. We ordered deliver from the Blake's Lotaburger website. Deliver fee was $10.99! We didn't notice how high the fee was until after. That's our bad. However, when it arrived one burger had no toppings that we ordered and three drinks were missing. So we took it all to the restaurant and asked to have the correct order. We also asked to have the delivery fee of $10.99 refunded since we had to come to the restaurant and get the correct order and they refused! They said you have to talk to the delivery service for that and refused to speak to us further. We didn't use a delivery service!! I emailed corporate I don't know if it will matter to them. The food was all cold by the time we finally got home. Very blah! read more

service was bad tv went off and a lady said that i was going to have to wait in spanish almost like so i couldnt understand what she was saying. took forever to take my order read more

Clean place and food is amazing. Their fries were hot and fresh. Call ahead does you are not waiting around

This location sucks. The staff ALWAYS gets our order wrong. Usually it's a quick fix like picking out tomatoes or adding adding mayo at home but my last order from here was completely slaughtered and I was given a credit. When I went to redeem it they "lost" it and weren't able to do any kind of accommodation thereafter. The other locations however I never have problems with and eat at this specific chain 1-2 times a month, sometimes more. In all, just avoid the hassle and go to another location. read more

The burgers were just ok, I've never been here before but for a burger chain it certainly isn't among the best. For one thing, the menu doesn't tell you what is on the burger so you have to ask and like virtually every burger joint these days (and some sandwich places too), cheese is extra. I had a LOTA burger with green chile (costs extra) and it was the spiciest burger I've ever had. Could hardly taste anything but the chile. Otherwise its two beef patties with a little lettuce, tomato, onion, and pickle. I think there was mustard in there somewhere but everything was slopped together in between the buns. The dining area was gross. Crap (figuratively, not literally) was all over the floor, the table I sat at was sticky like they hadn't cleaned it all day, and there were three employees behind the counter chatting and not doing much else. The counter had junk all over it and old receipts from previous orders that people left there, along with dirty newspapers for some reason. I won't be back. read more

This had to be the worst customer experience ever. I ordered two entrees two fries. When I got my order, I noticed I was missing a fries which they replaced. Then when I got home I saw I was also missing an entree. So I returned, and they said they would start cooking it. But since my other food was cold I just asked for a refund that they made difficult. Funny because I had always wanted to try this place and I got my wish. read more

I've been to this location twice recently and the green chile cheeseburgers and seasoned fries were delicious.

No chicken tenders today. They're always messing up my order. Just a bunch of kids on there first job. Talk real slow when you order on the phone. Oh and the manager doesn't care for the customers. read more

Our lunch was A-OK. It was what I expected (fried burger with the works, to include green chili), fries, and a large drink for less than $8. The counter help were friendly, the place is clean, the food was served hot and quick. Honestly, it probably deserves 4 stars given many places I have eaten over my many travels, but in the end it is still just a fast-food burger joint. If that is what you are into, as we were this noon, bypass the Micky D's up the road and come here. You won't be disappointed. read more

I work for door dash and every time I go to this store it's dirty and gross not to mention they never charge the tablet that receives the door dash orders. They are always late making the order. The employees are rude and they look like they don't shower. They just look greasy and gross. And apparently it takes a hour to make a breakfast burrito. This is a consistent problem I WILL NEVER GO THERE AGAIN NOT FOR ME OR FAMILY OR FOR KY CUSTOMERS... read more

One of my guilty pleasures is a dbl meat Lotaburger w/ pickled jalapeños at Blake's. The large combo (burger, fries, and fountain drink) with the added meat and peppers was $10.04 w/ tax. Friendly conversation from the good folks that work here is free. read more

Blake's Lotaburger - Counter sales - Burgers Near Me - Santa Fe, New Mexico

Super slow service, overcooked burger, my order sat on their inner counter while three workers stood around waiting for the "fries" guy to come back and put in fries. I didn't order fries. Guadalupe store is better. read more

Ordered a Lotaburger with green chili and cheese and large fries. Always made to order, It did not disappoint. Very clean and well stocked, the employees were courteous and polite. read more

I order lotta combo as usual at other blakes location. I specifically asked for no pickle and what did they do, add pickle. They gave me the attitude as I never told them. It even says it on receipt. They gave me a new burger, but I have a feeling they did something to it. One hour later, I had a really bad food poison. I will not visit this location. read more

2-9-2016 To the Santa Fe District Manger Mr. Ernest Gallegos, Dear Mr. Gallegos, This evening I patronized the Blake's at 420 Airport Rd, Santa Fe, NM 87507. I ordered two fish sandwiches, one lotta burger with chile cheese, no tomato and a large seasoned fries. I paid cash for order #262. When I got home I opened the bag and found two burgers fries, no fish sandwich. I called the store and asked for the manager. Alan took the call. I told him that my order got botched again, just like the last time I was in there months ago. He said that he had my bags of food and explained how the food got mixed up between the back of the store and the front of the store and the bags did not get properly marked with the order #'s. I got back into my truck and returned the empty bag and the receipt and explained that my family is hungry after Alan asked did we give you an empty bag. (obviously a sarcastic question, should have asked me directly what happened to the food.) He handed me two different full bags of food and I left the store to return home so I could eat. I got home and the order was still incorrect and absolutely disgusting. I found two fish sandwiches and a burger that had been chewed on, bites were taken from the burger and no fries. At this point I was appalled and disgusted. I called Alan again and told him what had happened and my feeling about the situation. Then I called the Rodeo Rd store and spoke to the manager there. She tried to contact you and I asked several times for you to call me tonight so that this problem could be properly addressed. I returned to the Airport Rd Blake's a third time in less than one hour with the burger that was received in a partially consumed condition and asked Alan for my money back. I gave him $1.20 which was the correct change from an order that cost $18.80 and asked Alan for a $20 dollar bill. He counted out a bunch of singles and then returned the money to the cash drawer. I asked for my money back again and he handed me a stack of dimes...here is your change. I asked a third time for my money back and he reluctantly and with attitude hand me a $20 dollar bill which I took after emptying my pockets onto the counter to demonstrate that I had no money on me and left the store to NEVER RETURN AGAIN! This was by far the Worst restaurant experience I have ever had in my entire 51 years on this planet. Your crew at the Airport Rd. store majorly dropped the bag tonight. They were poorly trained, disorganized and suffered a complete failure to complete a simple food order twice and they gave me partially eaten food. Shame on you for not training your crews and managers better. I AM FINISHED PATRONIZING THIS COMPANY. Good luck! Sincerely, Lawrence Israel, Santa Fe, NM read more

Food was below average for a burger chain, but significant was that the restaurant was very, very dirty. Like really dirty. And the employees made not only no attempt to clean anything, but I was left with the impression that they didn't even notice. Avoid this place. read more