Fair food not as good as it's been... maybe an off day ? Service ok , floor & tables clean but front door really dirty... greasy, filthy!! read more

Best sub sandwich restaurant in the business. Food always made fresh to order, service is always fast and friendly. Ambiance is bright and vibrant. Definitely a go to place for great fast food on the go!!! read more

I was there for lunch last week. It was horrible. The sandwich had uncooked bacon and put together terribly. Plus they forgot my order and waited 25 mins. read more

Excellent sandwiches, good service, clean establishment. We will go back. We liked the tie to firemen. read more

Love. This concept. Great subs if a bit pricey. But, its also a good cause, giving profits to Firefighters.

Customer service should be key to any restaurant. Why did it take over a half hour for these three today to answer a phone call. I made it to the restaurant before my call had even been answered AS I WAS PULLING IN! I had thought maybe they were slammed haha not even close. Not to mention when the guy finally answered you could barely make out the words "could I help you?" What happened to every purchase asking if we'd like to round out to help our first responders? Did firehouse lose its mission?? I don't think I will return to this location as this is the third time in a row the customer service aspect is lacking. I'll give the food its full two stars. read more

Great meatball sub and great service. When we asked for the sub to be cut in thirds, they actually boxed each third separately for us. The meatball sub is delicious! Also pretty fast. We got our food to go. read more

There were five people working behind the counter and we were the only customers picking up an order, yet they still managed to get all of our sandwiches wrong. Bummertown. We ordered online and picked up in-person. I wanted grilled chicken with provolone and the works, but no tomato or mustard. It came with tomato, mustard, and no provolone. The provolone mysteriously migrated to my dad's sandwich, on which he did not request cheese. My mom asked for no mayo, and got mayo. And none of us got the pickles we were supposed to. Two stars instead of one because everything tasted fine, after we traded ingredients or picked off what we didn't want. But seriously, the level of busy-ness (none) combined with the ratio of employees to mistakes was kind of insane... read more

My first and last time eating here! I got a roast beef sandwich with just a few thin shaved slice of roast beef and tons of lettuce. Do yourself a favor and go to Subway were they actually put enough meat on their sandwiches. The salad was good. The dressing was good. As I walked in there was so much trash in the parking lot, the sidewalk and the patio that I said something to the cashier. I waited 15 minutes for my food and no one went out to clean up their outside area. They were not busy so I'm not sure why they want to have that mess be someone's first impression of their business. If you are not clean on the outside then what's to say they clean their kitchen with any pride?? The only positive is their fundraising for Fire Depts around the USA . read more

Driving around the country the last four weeks and stopped in Santa Fe before we get home to Los Angeles. I've never stopped at a Firehouse Sub before. Will definitely not be my last time when I get home. Extremely friendly employees, and they make delicious sandwiches and their salads are really good as well. biggest plus is they got my order completely correct. Thank you very much. Big fan! read more

Please refrain from using the restrooms here. Especially before you eat. The toilets are protected by cypher locks on the doors, the worker gave me a code that didn't work, when you get inside it's just plain dirty. The toilet seat is broke off the toilet and just sitting on the rim of the bowl, there is toilet paper (used) on the floor, wrapped around the plumbing, and the sink is barely hanging on the wall. Just imagine how clean the kitchen is kept! read more

I mildly enjo y. Although, the one kid with the black hair was th best part, awesomely customer service

Worst experience in this chain. Didn't offer the meal took forever got the order wrong and missing items

I come here once awhile for a quick lunch. Today I ordered a salad a few minutes after 12:00. I was prepared for a long wait since all eateries are experiencing delays since COVID. I was waiting patiently for my order. Wasn't upset or in a rush nor did I think it had been a long time. One of the employees told me they were waiting on lettuce, apologized and provided a coupon for a free sub on my next visit! Wow! Talk about excellent customer service. I hadn't even been waiting long. After that, my order was ready 5 minutes later. Will definitely continue going back. You don't find good customer service like this any more. read more

Awful, awful, awful! Ordered takeout sandwiches with mayo on the side. They looked like they had been sitting in rack for a couple of weeks. Limp, soggy and slathered with mayo which had begun to separate. The meat tasted of nothing but salt and there was very little of it. Since I posted the above, the manager has commented that this is not typical of their service and hopes I try again? Why? I already gambled the price of a sandwich and had to throw it away. There is no offer of even a discount on a next purchase. But I am urged to come in and take another chance on my nickel. There are other places in town that reliably turn out good sandwiches and I don't have to take chances. read more

Good food, would be 5 stars from me but the workers seem untrained or like they don't care about their jobs. When I was ordering the person taking my order was extremely unprofessional and un responsive, made me feel unwelcome and it was awkward. read more

I like it much better than Subway. Bread and ingredients are always fresh. I've never had a bad experience there.

Good place for a hot sandwich. The staff is great. I am an introvert and love that they greet you warmly, give you great service and then leave you alone (while offering you help if you want it). I worked nearby and went several times a week. Wish I had a closer location. read more

Alright so the lame reviews I've seen so far don't justify this place 1. It's going to be busy because it's new to town so everybody wants some 2. It's a little more expensive because it's better quality meats then the mass produced processed crap you get at subway, let me start with my experience We've tried firehouse here twice now and I have to say that you get a real bang for your buck. The customer service is great for one, we had kyle as our last person and he was very kind and polite. The sandwich (italian) was pretty good, and we got 2 large subs with combos that filled us up for lunch and dinner for $20... you only save 2 dollars to go to subway to eat there versions of these subs, and you spend your money with a company whose going to use it positively. read more

This location is awesome! Customer service is top notch which is sometimes tough to find in Santa Fe... Food is always great too.

I ordered a Steak & Cheese by Doordash, so they're a little lucky that I was not around when I got it. I'm from the east coast, so we're a little biased on cheesesteaks. That being said, the bread and the steak wee good quality. The cheese? I had to pull apart the sandwich to find any semblance. Unforgivable in a cheesesteak to not provide any noticeable amount of cheese. read more

Omg the sandwiches are so good! Music was alright.. that's ok, I came for the subs not the music! read more

Firehouse Subs - a hot dog and potato chips - Fast Food Near Me - Santa Fe, New Mexico

Always go because of their hot sauce choices, they had only two and they were terrible. They had horrible customer service to boot. Sad this place was really good at one point. read more

Always so friendly from the second I walk in the door, food is great and love the large selection of beverages.

I've gone twice. The first time was fine and I'd give the food and service a three star for that experience. The second time wasn't good. It was awkward ordering and even though I was very clear they got my sandwich order wrong. I watched the girl behind the counter make my sandwich and she was struggling. I could tell it was her first day and she had no clue of what she was doing. The manager that was responsible for training needs to step it up a notch. I wouldn't say the food quality is any better than Subway or Jimmy Johns. read more

I went back -- reluctantly -- a second time, about a month later. Ordered a different sub. Good grief: I swear I could not tell the difference. Same bland mash of meat, dressing, bread. This kinda confirms my theory that Santa Fe simply doesn't understand what a submarine sandwich is, or what it is supposed to taste like. Whatever Firehouse's molecular substances are that Firehouse claims are meats, they're not. And the way they fetch them in these big wet steaming slops out of this row of cookers makes me think, overcooked thin slices of shoe leather. It also confirms that Subway really is tastier. I won't be going back to Firehouse. I gave them two chances, they blew both, AND their food is extremely expensive. read more

My experience at FireHouse Subs was superb! Right when I walked in the counter person greeted me with a cheerful smile. He had such a great personality and he made my ordering experience outstanding. I ordered a tuna sub on white bread and the only problem I encountered was sandwich overflow! I can't express how satisfied I was with my experience here, I would recommend this place to anyone looking for a good sandwich/ sub. FireHouse also has lighter options like wheat bread and salads, and subs under 500 calories, and of course kid's menu options. There is truly something for everybody here. Bonus points to FireHouse because they have the Coke customizable drink machine read more

Firehouse Subs - Tasty tuna sub - Fast Food Near Me - Santa Fe, New Mexico

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First impressions- clean. It's a newly remodeled store and just opened location. I had the firehouse salad with chicken. The lettuce was fresh. Others in my group had subs and said they enjoyed them. Runs about $10/ person with drink. read more

I was surprised I must say. This was one of the best meatball subs I've had in a long time. Just the right amount of sauce, cheese & spices. I will definitely be back. Looking forward to trying their house chili. read more

Yes yes yes. Our first time trying a sub here. We ordered the Firehouse Hero and it was to die for. What added to our experience is we ordered the 8in and they split the sandwich for us. We didn't even have to ask. The service is top notch and the quality of the sandwiches is excellent. I will return. read more

This is absolutely the BEST sandwich shop in Santa Fe, and I want everyone here to try it! I have really been missing a good sandwich shop here because I'm from Chicago, and lived in Florida where Firehouse was founded. I was so excited to see that Firehouse opened up here! I cannot describe to you how delicious their meatball sub is that I crave often! It's even better than some mom n' pop sandwich shops in Chicago! Their Hook & Ladder and Club on a Sub are mouth watering, also! When I lived in Florida for college, I got spoiled with this place and missed it so much when I moved to NM. You MUST try it! It blows Subway and Jimmy Johns outta the water! And if you like hot sauces, I love that they have a million to choose from. MMMmmmm!! I'm going there again, NOW! So should YOU! read more

This might have been the worst sub sandwich I have ever had. I got the engineers sub. It consisted of soggy wheat bread, tasteless turkey and a ton of lettuce. It was like they steamed the bread or something. I couldn't even hold the sandwich, it was falling apart in my hand. What a total waste of $10 read more

Firehouse Subs - Yuk!!!!! - Fast Food Near Me - Santa Fe, New Mexico

A great atmosphere, everyone who works there is really nice, and the food is delicious. Not much else to say other than it IS a little over priced. Their drink machine is cool though. read more

This is my new favorite place to come and eat! The food is so good and the person that greeted me was so friendly and had a very nice smile, I believe his name was Antion or an Anthony, either way, the food and the service was good. read more

So this is my 3rd time eating at Firehouse Subs in Santa Fe and i gotta tell ya it is expensive so i grabbed some food for me and my Dad. It Cost with tax $19.25 I got the Italian,Medium Drink my Dad got Turkey Cranberry (Combo Chips and a Medium Drink) tax was a $1.48 My sandwich the (Italian Medium They Call it about 7inch) was $6.59 my Dad's Sandwich the CranTurkey was $6.59 my Fountain Drink $1.99 ($2.60 for Med Drink and chips) my Dad's So Yeah this is Shitty/Santa Fe where it is way overpriced for a House or to Run a Business and i understand the expensive rent/lease this National Franchise has to pay for in Shitty/Santa Fe but really. They need to lower their prices a little bit subway is cheaper i am a Quiznos Fan now that was a Great Sandwich Shop Best Italian Sandwich i ever had but once again the overpriced real estate for a business in Shitty/Santa Fe probably had to do with Quiznos closing it's doors as well. Bottom Line lower your prices Firehouse Your Italian is a Decent Sandwich Just overpriced a little for the Med size. and the bigger size and you will succeed read more

I have never been to a Firehouse Subs. The subs were good but I was really impressed with the service. The kids behind the counter were very polite. read more