First Class fits this company nicely.. today I call with an issue with my down draft furnace - it…read morewould ignite but only for 3 seconds. The technician That answer the phone was friendly knowledgeable, and informative. I sent them a picture of the inner workings of my furnace. He gave me direct informative instructions on what to do to fix it now my furnace heats does not cut off and works perfectly. Thank you first class.

Thank you Shawn for your excellent Customer Service in helping us to install our tub fixtures...it…read moreis very much appreciated!

Don was great. He was at my house within 30 minutes of my call and didn't mind me shadowing him…read morethrough the visit to learn/help troubleshoot. He was very patient in explaining his thought process, as well as how things worked. He even walked me through a later problem I had on the phone. All-in-all great service - will definitely use again.

Good luck getting a hold of anyone. I was trying to get a pipe moved. They probably aren't in…read morebusiness anymore.

Didn't show up for appointment. I called him when he was 1 hour late and was told it would be…read moreanother hour and a half. Never heard from him again. Never called to reschedule..nothing. Wasted my entire day off!

I am writing this review as a lesson learned...I hope it helps someone…read more H & M Plumbing highlights include - Questionable invoices - Lack of transparency in pricing/scope of work - Complete disregard for the customer's concerns I hired H & M Plumbing to move a heating pipe as part of a larger bathroom renovation. A plumber showed up same day and I was happy. He also had a junior plumber with him, conveniently and immediately costing me twice the man hours...They got right to work without much discussion on pricing/scope of work. After hearing the plumber literally beating the hell out of my heating pipes during the job...2 hours later, and about 10 trips back and forth to their unmarked truck the job is complete. I'm told this job will cost me $1,062...I was completely blindsided by this price-point for a 2 hour job...but I pay up and am happy that the bathroom remodel project is moving forward again. THE NEXT MORNING I enter our secondary bathroom which is just below the pipe H & M had worked on the day before. There is water damage on the wall/ceiling and 2 sqft bubble full of water ready to pop! There was apparently a slow drip all night from the pipe they worked on....I immediately called them back to explain the issue. THE PROBLEM The plumber returns and fixes the leak at no charge, of course. However, after multiple conversations H & M Plumbing would not accept any fault or responsibility for the water damage in my home from the pipe they worked on... After paying a ridiculous amount for the job they day before, I was now left with new problems...Completely poor business practice to offer no help on damage clearly caused by their work. We may have disagreed on who was at fault with the water damage, but the least they could do is be human and work with a paying customer on a compromise. Offering to split the cost for the water damage would have been a good start. I doubt Bill will return my call at this point... Overall experience had me feeling gouged on the pricing, cornered into a high bill, and left with more problems than I started with.

Jeff with Curtis Plumbing is wonderfully friendly and knowledgeable. I left a message after hours…read morebecause my furnace went out and he called me right back. He came out the house, did a maintenance checkup, fixed everything and stayed pleasant during the process. If you need heating and plumbing in Eagle River call them - they are the BEST!

Was not very impressed. We told him what we thought was wrong the first time he came out and he…read moredidn't listen to us and told us we were wrong. Turns out we weren't wrong and he came back and charged us an insane amount on his second visit to fix what we originally told him was wrong. It took him 15 minutes and it cost $120. Cost $300 total to fix something that should have been fixed on his first visit. Will NOT be using again or recommending to neighbors or friends.

Quick and efficient service, professional, reliable, personable, reasonable price. Extremely happy…read morecustomer! Would absolutely use again.

i had got a quote for base boards and heaters to be replaced he had his brother in law come in and…read moredo the work cool i paid the main guy not the handy man 600 incomplete work and once the brother in law was told he has 6 hours for the day he left 30 min early stayed on one room rushed the hallways which were left un complete never again if u needed the money should have said that

I used to do my own stuff, when I was financially struggling…read more If you are financially struggling...well...go to home depot and do it yourself. If you have time and its the summer, I'm not so struggling anymore. I work a little extra at my job to pay for good work from a professional. Central Plumbing and Heating are on my short list, along with: Big O's Spenard Builders Supply and Young's Gear. Mike stopped by and brought some rickety plumbing issues created by me 12 years ago, up to standard. When you are out of town at work and your family is at home at minus 30.... you tend to worry about the quality of your own work. Very fast, Friendly, Clean work, minimal mess. and humor from an old guy. ( I'm old, I can say that) Thank you Mike for a great service call. loren

Have purchased lots from Central Plumbing and The Warm Guys over the years, but our new Hearthstone…read morefireplace might be the last... Purchased a new Hearthstone Champlain fireplace last year while building a new cabin. After install, have always had problems getting the unit to stay lit and being controlled by the remote thermostat. Had worked with main tech at Central many times and heard that the Maxatrol controller was known to have issues. I have called Maxatrol only to hear that nothing is their fault, they only build interfaces and remotes to Hearthstones specs. Have called 2 different phone numbers for Hearthstone, and neither is an active number. One gives a recording that customers need to contact the dealer that sold the fireplace, and no way to leave a message. I emailed Hearthstone at the only address I can find online and have never heard anything back. I continue after many months of calling in when I have time, of still not having a fireplace working correctly that we rely on as our only heat and paid Thousands for. The issues are this: 1. Hearthstone does not allow customers to talk directly to their tech support 2. Hearthstone does not provide actual manufacturer training for the dealers employees. 3. Central Plumbing will not cover anything on a warranty and wants me to load up the 300 pound fireplace and drive it to their store, over 100 miles round trip. 4. Central Plumbing knew of issues with the Maxatrol controller, but still continued to sell those models of the Hearthstone fireplace, without any warning to the consumer. 5. Have called multiple times asking for the Owner to contact me, not for technical support, but to make sure that the person in charge of ordering products and communicating with manufacturers knew of the problems a customer was having and not being happy with their company... So far I was wrong. Needless to say I do not believe I am buying, or recommending, a Hearthstone fireplace in the future, or buying, or recommending, Central Plumbing, unless they actually start helping to support a product they sold.

I needed a new water heater so I called around and got a few quotes. Flow Star had great reviews…read moreand gave me the most reasonable quote, so I went with them. They were quick, friendly, and everything is working as expected.

-Responds promptly. -quote/payment system little difficult…read more -did the job as asked. -little pricey but needed the work done. -when in a bind call them up. I'm sure they can help.

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!