Learned of Lou through a mutual associate. What a blessing! I was looking for a Cartier ladies…read morewatch and he found it at an exceptional price along with a much better layout than I thought I wanted. Lou is an exceptional individual in the watch and jewelry business. Outstanding business ethnics who treats his clients with exclusivity. He works hard to find you what you want and keeps communication going until the project is completed. I am very very satisfied and highly impressed by his work style. I look forward to doing more business with him. Thank you so much Lou! You are rare and special. Adrienne C.

I had called so many places this morning looking for somewhere to fix my loose center stone on my…read moreengagement ring and Loucri was so willing to help me out. I had my ring fixed same day with excellent customer service to match. I cannot express how painless the process was or how kind and attentive the team is! Thank you again for the help! Absolute lifesavers!

Contacted them multiple times and received automated reply emails. Nobody ever got in touch with me…read moreafter leaving phone numbers etc. ended up buying a $25000 Rolex from a dealer not associated with the jewelers row crowd in NYC.

traded in a Rolex and received a fair value. Purchased a Rolex Skydweller from watches off 5th and…read morethe process was seamless. The responsiveness to my questions, the price, the shipping and packaging was all perfect. Michael was very knowledgable and attentive to every question I had. He walked me through the purchasing from a distance without hiccup. An excellent luxury watch seller.

I have purchased a number of watches in a variety of price ranges as well as having a number of…read morecleaning/ repair services done on complicated time pieces on every occasion I have been treated with respect, with patients an understanding. Morris, Victor and Michael have always been very professional. The repairs have stood up very well on a very high-end piece, the turnaround time has been excellent. I have recommended Joseph Edwards to a number of friends and coworkers. They have come away with the same impression that I have. That is how I know they are the real deal because they are true professionals 100% of the time. Thanks guys will visit soon and thanks as always

my watch was repaired in a timely manner, wasn't too expensive, service was great andread more

Not sure what the deal is with this place... I collect watches and have a large collection. I work…read morearound the corner and it popped in twice to sort of look around and see if there's anything that catches my eye that I might trade in some pieces for. Both times I've been there today. He wouldn't me and showed me like one watch but I asked like one or two questions. They're just like thank you goodbye basically I can get the hell out of the store. We have a great inventory and a lot of the pieces I've never actually held so you're kind of wanna look at them before you spend. I don't know $50,000 or something.. anyway I don't think I'll be walking in that store again

I have a 12 year old DLC GMTII with a worn oyster bracelet. I tried several other online sites…read morewithout success. Boris at Motion In Time texted back right-a-way with a price to replace the bracelet with a new DLC coated one for a great price. (I was quoted a higher price to repair and re-cost the old bracelet from a watchmaker in London). He turned around the watch by the end of the week and shipped it back overnight to Portand. Couldn't be happier with a watch that looks as good as the day I bought it 12 years go. Thanks again Boris.

My watch band broke at work today. The wristband spring broke so there was nothing connecting the…read morewristband to the watch anymore. I happened to be in Grand Central Terminal in Manhattan today, so I ran over to Grand Central Watch to get an estimate. I was really upset because my wife bought me this watch on vacation years ago, so there is a sentimental attachment to it. The owner saw that I was stressed out and she looked at it, turned around, fixed it in about a minute and handed the watch back to me. I was really nervous because I didn't know how much it was going to cost. I asked: "How much is the repair?" She replied, " There is no charge. Just leave me a review on Google." I couldn't believe it. I didn't know there was any place left on earth like that. How could I not leave a review after that? Five stars!!!!!!!

NEW YORK CITY/Midtown: Tucked inside Grand Central Terminal, Grand Central Watch is a true…read morehorological institution, family-owned and expertly run for more than 70 years. Their reputation for watch repair is stellar, with the skill to handle everything from quick battery swaps and band adjustments to intricate restorations and full-service overhauls across all makes and models. If you are looking to sell your piece, they offer trusted appraisals and authentication services. On the flip side, if you are ready to elevate your collection, their curated selection of restored vintage watches and new timepieces is worth browsing. They even repair jewelry, making this a one-stop shop for treasured pieces. All this is backed by a great team with the best customer service. One of our favorite things is their social media content. Their videos are packed with insight, history, and behind-the-scenes knowledge that makes the world of watches feel even more fascinating. Grand Central Terminal is dog friendly, and the team here loves welcoming four-legged visitors. You will find them down the 45th Street passageway near Track 38, ready to help with anything your watch needs. Can't make it in? Their mail-in service keeps your timepiece ticking no matter where you are.

I highly recommend Element iN Time. Outstanding service! Prompt responses, strong efforts to do…read moreright for the customer, and quick service.

I was in the market for a new watch to mark a life event, and through a few months of research, I…read moredecided to get myself an Omega. I reached out to Element in Time as a customer from out of state, and they offered the BEST price shipped. I contacted them about the piece and was told that though it is not physically in stock, they would be able to source the watch and to give them a few days. For the price I was quoted, I was more than willing to wait. Personally, I'm a customer that has no problem missing out on the in-person "AD" or boutique experience, especially if it could save me some money. In a day I was sent a message, letting me know that they were able to source the watch, and I just had to be patient while they received the watch to inspect and forward on to me. My new Aqua Terra is on my wrist a week later and I can't say enough good about Element in Time. They were prompt with responding to all my inquiries and kept me posted on the status all throughout the process. Looking forward to doing more business with them in the future as life happens!

I worked with David at Wempe and was able to secure a hard to get piece for me. He, and the entire…read moreWempe team were so gracious, helpful, and well versed in the collection. They took the time to explain how to care for and set my piece. Such an incredible experience!

We discovered Wempe while searching online for a watch we liked. They carry a wide selection of…read morehigh-end watch and jewelry brands. The sales team is exceptionally friendly and knowledgeable about their pieces -- offering water, champagne, and chocolates -- and they never pressure you to buy. Our salesperson, Sabrina, always tailors her recommendations to our tastes and preferences. We've had great laughs and a wonderful experience every time we visit, and we look forward to returning again soon. Highly recommend!

Went in for a bracelet adjustment on my wife's watch. Staff was super friendly and attentive…read more The watch selection is over the top, awesome selections.

I had a pleasant experience purchasing a Cartier watch from this AD in Bryant Park. Though the guy…read moreat the door didn't acknowledge my presence while he did for others when I entered, Racha was very friendly and accommodating when I wanted to try on a couple of options I had in mind. The options are pretty limited but if you know what you want and you know it's in stock, the whole process is very easy and smooth. She offered me a glass of champagne along with a bottle of water and chocolates while we did all the registration, sizing, payments, etc. I was in and out of there in less than an hour and was satisfied with my purchase.

I purchased my fourth Rolex from these guys . I went the bust down route . I have a 2025 Wimbledon…read morefrom the AP. The experience with the watch spot was up there with bucherer. I was very pleased with my purchase and professionalism. Rami took good care of me

I was very pleased with their women's selection in Rolexes.There service was top tier. The staff…read morewas very well coordinated. I would love to give them a higher rating but they told me they will ship the Box and papers that authenticate the watch to my office. Still haven't received anything.

I was a loyal customer of Moses Jewelry and purchased four watches from them, which is exactly why…read morethis experience is so disappointing and frustrating. I was sold a watch that came with the wrong warranty card. The serial number on the card does not match the serial number of the watch. This is not a small mistake--it is a serious issue in the luxury watch market and directly impacts resale value and buyer confidence. When I later sold the watch, I took a financial loss specifically because of this mismatch. There is also a photo from the actual sale where their salesman, Gabe, is holding the watch together with the incorrect warranty card. That image alone raises serious concerns, because it shows the watch and mismatched documentation being presented together at the time of purchase. For a business that presents itself as a trusted luxury dealer, this level of error is unacceptable. It cost me real money and should not happen in a professional watch dealership. What makes this even worse is that every time I try to leave an honest review explaining what happened, it gets removed instead of addressed. Instead of taking responsibility for a clear documentation error that caused financial loss, it feels like the priority is suppressing negative feedback rather than resolving the issue. I am not trying to attack the business--I am asking for accountability. I want to be made whole for the loss caused by being sold a watch with incorrect documentation. Until that happens, I cannot recommend this dealer based on my experience.

If you have NOT personally come in to Moses' jewelry store you should NOT write a review…read more I took a flight to NY just to purchase a watch from Moses. Was not worth it. I made an appt w/ Moses to come in, I was texted that same day by Gabriel asking what I was looking for which I responded to in detail, and when I got there Gabriel wasn't prepared with what I asked for. So what was the point of even asking via text, waste of energy and time. Also, I was a bit confused as to why Gabriel was the one helping with the watch and not Moses (Moses was just on the sidelines either taking pics with groupies, and sitting just messing around) otherwise I would have just gone with any other jeweler. I also used to follow Moses on social media and made the appt with HIM so HE could help me out, not one of his employees. I think I deserve that since I was willing to spend almost $10K on a watch. But wait maybe it's the ppl spending over $20K, $50K, $100K, that he actually helps out. Tsk tsk. When I get there Gabriel starts showing me random female watches, the very first one was a very beat up one that wasn't close to what I was looking for. Then he was showing me other ones, I wasn't shown a variety of watches, maybe just a couple which I didn't like any. The one Gabriel was trying to sell me on was too big for me, felt very sales-y. Don't get me wrong tho, Gabriel was VERY friendly. Nothing against him. But I wasn't shown a variety of watches. Maybe just 3. I would have thought they'd have more inventory. I am just speaking on Rolex, didn't ask about any other ones. Rolex is what I wanted. ALSO!! They have a media person, taking video as soon as you walk in there to talk to them. I wasn't even asked if I was okay with it: I didn't go there for the fame, or to be recorded buying a watch. I just wanted a watch!!! The man was recording absolutely every second which made the experience cringy. I started feeling uncomfortable and decided to just not go with any. Whole mood changed once I didn't want to buy any. The camera guy went elsewhere to Moses and Gabriel did look bothered. I didn't like that one bit. It's all show. No genuine vibes here. Just trying to sell. I did end up buying my watch elsewhere! Beware when you come here and listen to your intuition!!!!