Tom was very professional and friendly in taking in my beloved Tag Heuer and letting me know what…read moreto expect. Their experience with high end watches is excellent. I received a very reasonable quote three days later and will have the watch back in another 3-4 weeks, as opposed to sending directly to Tag in NJ and waiting a minimum of 10 weeks. Thank you!

Superb service and value - 10/10. I had batteries replaced on 5 watches at Manhattan Time Service…read more Thomas did an excellent job. Not only did he replace the batteries, he checked all the watches for both accuracy and water resistance. Their prices are very reasonable (much cheaper than Torneau) and the turnaround time was fast. This is a family owned business and the service and attention they give reflects that. Highly recommended.

First time doing business with watches-Swiss.com. This is a legit seller! Marc was very responsive…read moreto my communication, expediting shipping for me to accommodate me receiving the watch before I went out of town. I have never received a watch that was shipped more carefully and securely. Excellent packaging. And the watch was in perfect brand new condition exactly as described and expected. Buy with confidence.

Marc is completely unprofessional, regardless of what other reviews say about him. Here's an…read moreexcerpt of his reply to me after delaying order processing for over 3 months: "We did not take your money. We do not charge your credit card until we receive the watch and we are about to ship it. So, do not embarrass yourself by contacting your bank and/or law enforcement. You have embarrassed yourself enough already! If you like, you could contact call them and tell them I hurt your feelings because you sent me 6 emails and I only replied to 5 of them." All of this because I told him I'm not waiting any longer, and to either fill the order or cancel it and refund as needed before I report his business to the proper authorities. He made no clarifications, provided zero substantive updates beyond "I'm still waiting," or blaming others, and made excuses for these delays instead of being honest about not being able to fill the order in a timely manner. I will add that I was willing to be patient (overtly so) and communicated in good faith the entire time. Yeah, fine, prices are better than other retailers online, but be prepared to wait, then wait some more, then be treated as a nuisance for making regular, VALID, requests for information after extreme delays. You're better off going to Zales than working with this absolute clown. Preemptive edit since he's going to make more false allegations like he did on Trustpilot: I accused this fraud of nothing. Now, I am. He is a fraud, a liar, and his victim mentality cost him his own business. Honesty is the better policy. Marc lied and deflected for months instead of being honest about being able to fill the order. Seiko was not out of stock, Marc is simply not a legitimate retailer. Once I confirmed that he wasn't going to steal from me, as other reviewers have charged, I placed an order elsewhere. GUESS WHAT? I had the watch in two days... So much for your lies, Marc.

Absolutely Amazing Experience here... Courteous, Friendly, Professional Service & they did a…read moreFantastic Job Fixing a broken, Family, Silver Cuff that I Cherish.. Thanks, Eric & Staff for a Rewarding Visit! How ALL Businesses should Operate!

Usually wear my Apple Watch but wanted to wear a dress watch, found that I needed battery…read morereplacements on a few of them, so I went to Watch Repair Co. which I have been to before. Leon Abraham who is a legend in the watch repair business was there. He personally replaced the batteries in the watches while I waited. Mr. Abraham is also very nice!

I was looking for resizing for my two stackable rings that were too small for my finger. I have…read morebeen searching for a jewelry store that can do resizing for my silver rings. They were very reachable, I contacted them outside of business hours and they were able to communicate effectively based on my schedule. They offered a great price for my rings and were upfront about the processes and options needed to keep my ring as beautiful as when it was gifted. The office was confusing to find as it's located within Radio City Music Hall but they were very affected. I was able to get my ring resized and completed the same day. Very nice location, solid work, and a reasonable time table. I would recommend Loucri Jewelers.

They were extremely nice and helpful throughout the entire process. Also very patient with me…read morethroughout, many thanks to the team for helping repair a sentimental necklace

I've been a customer of Cellini for several years and have had several watch purchase transactions,…read morewarranty work and accessory purchases. Most of my dealings have been with Artice. He has taken care of me for each transaction and always provided good communication. All purchases shipped to me have been shipped FedEX overnight and packaged outstandingly. The store has a wide selection of watches from Independent brands and a few mainstream brands. I've always felt welcomed in the store from the very beginning. Anyone looking to purchase unique timepiece, I'd highly recommend a visit, call or e-mail to Cellini.

In mid February 2020 (just before the pandemic), I was visiting NY and was told by people in the…read moreknow that is had to go to Cellini, so I did. One of the best shopping experiences ever! Artice was super knowledgeable and helpful. He allowed me to look at and try on watches that I had only seen in pictures. Cellini has a great selection of Urwerk (including limited editions), JLC, Ressence and the list goes on and on. It would be criminal if I did not mention the amazing limited edition pieces that A. Lange & Sohne makes specifically for Cellini. If you find yourself in NY and you're a watch geek, you absolutely have to pay them a visit and say hello to Artice. By the way, even through this pandemic, Artice has helped me via email. The service doesn't get any better.

Very professional and courteous watch shop. The lady whose name starts with an S was very kind and…read morelet us look at and try on some watches. My s.o. tried on what she called an entry level watch (the one with the purple face) and a rose gold presidential watch that was pretty much the same price but add a few more zeros! She also offered us some refreshments and they were phenomenal. The chocolates were better than the chocococo store nearby! We were just looking and were treated like royalty and not like pests and that was awesome. Definitely recommend a pop in whether you're curious, just browsing, like a watch in the window, or are serious about watches. One star removed for the wait-list lies. Happy shops!

Dropped off for full service December 21st, 2024 and received email stating service complete…read moreJanuary 23rd, 2024. Overall excellent experience... Everyone I encountered was extremely friendly and knowledgeable. My watch came back looking exactly like the day I got it. While many jewelers advertise repairing Rolex... don't try to save a few bucks on your prized possession. Similar to Patek, you never own a Rolex... you safe guard it for the next generation.

No need to walk all the way down 47th -- just go to Dalia!…read more Our experience purchasing an engagement ring setting was flawless. We wandered in off the street with a only a general idea of the setting we wanted, and Natalia immediately sat us down in front of about 100 choices--all beautiful and unique, all worth considering. Over the next hour, she thoughtfully helped us narrow down our options, pointing out the benefits and drawbacks of each design. Finally, we found the perfect one. Dalia had a wonderful selection, and Natalia knew it inside and out. She was the perfect person to help make our vision a reality.

I used to love coming here because of the friendly staff and nice inventory but I have stopped…read morebuying from here because of the quality. I bought pave bands and the diamonds have fallen out 3 times. I only use the rings on special occasions and do not wear them in the shower so this should not happen. Each time I go in to repair I have paid over 100$ which is not right.

I can't say enough good things about this company! I was…read morelooking for diamonds by the yard necklace but didn't like the choices from other Jewelers that I've seen. I wanted better diamonds and a little thicker chain. I was recommended to Sam, and he gave me so many choices of different chain styles, thicknesses, and options of ways to set the diamonds. I warned him that I'm very picky. I wanted firey bright clean diamonds. Honestly, I was afraid to have something custom-made. Sam had the patience of a saint! He even sat with me and chose every single diamond individually, asking what I thought about each one's color & cut before putting it into the batch that would be used. He spent such a long time with me to include setting up the raw materials in a row on a velvet tray to show me what it would look like when it was finished. He got my approval to be sure I was happy before proceeding with each step. I'm so sorry I drove him crazy during the selection process. The end result? My custom-made necklace is gorgeous and has made me so happy. This man is a true gentleman and professional. I couldn't be happier.

I was designed my own ring, which I usually do with a background at GIA school. I always a have an…read moreinterested in jewelry and the history of it. I worked a a famous store in San Jose, CA for 7 years part time to learn and to get discount. With that said, I was thrilled to find Sam online. I have never visit his store/office nor met him in person. Everything was done via phone text/email/phone call. Sam knows exactly what I'm looking for, a perfect pairs of Cushion Cut Diamonds, Un-Crushed (pay a little more to get it perfect), triple excellent, colorless. GIA cert, exactly same carat weight, almost identical in measurement... It's unbelievable that Sam made that happened for us. I got the pair set at side stone for my ring, stunningly beautiful, the jeweler where I got it set, couldn't stop praising the beautiful of my ring. My husband was so impressed. I couldn't be happier. Garden Diamonds New York City saves me a lot of money, beats all the prices in Silicon Valley. I can't wait to get more diamonds from Sam (time to grind and save), thank you so much. A much needed ring during this challenging time, it took me 10 months, and it's so worth it!