We just needed our chimney cap replaced. Smokey's had great communication, gave us a quick quote, and were out within a week to perform the repair! Thanks very much for a great experience. read more

Blaze1 Fire Experts - Fireplace Services Near Me - Denton, Texas

Not sure how this company gets 5 stars..... This week we had our metal woodburning fire box fireplace cleaned and inspected by Smokey's. When I called initially I informed them I wanted a cleaning, inspection, and coating of the bottom because I was starting to get some cracks. Plus wanted a quote for a different topper. They come out to clean it but none of that information was relayed to the tech coming out. He had to ask what what being done before coming. He did a flue cleaning but the crack repair was to use some crack and joint sealant slathered in a 3" width. I asked the whole bottom to be coated, maybe a ceramic coating and painted, but that was their solution. I asked about fireplace doors and he said they would send me some information to order some. An online search with the model number has resulted in confusing & limited options. After inspecting the round chimney cap, and he came down the ladder, I noticed their heavy ladder dented my newer 6" gutters. Funny thing is some roofers came over for me later that same morning to do a roof inspection for woodpecker damage on the LP fireplace exterior trim ......without a scratch to my gutters. So, they try to bill me electronically and it takes 3 attempts by text to actually work. Within a hour and a half, I get a text asking if I've paid the bill yet. 1 1/2 hours later when I was still dealing with roofers at that point. My electrician and many others will bill and wait a day or so to pay them. I only needed them to wait until I had some woodpecker damage addressed and was almost done. Then....I get a message from Vince (4 hours after I make the payment and it comes out of my bank) asking how did Kevin collect payment?. I responded back that I paid it electronically four hours ago. No response, not a sorry, not a thank you for the confusion. Keep in mind it was already pending in my bank for four hours at that point. Communication between them two is apparently lacking and it felt like Vince was a collections service when they couldn't bill me properly in the first place. So... $350 later, my fireplace is uglier than before, the firebox isn't coated, I have a small dent in my newer gutter, they frustrated the heck out of me in the billing process, and I still am no closer to fireplace doors and a different topper...because once they have your money...they are done with you. But, hey...it was inspected and "cleaned"...which is all they are good for. At this point, my confidence is it being winter ready is questionable. Now I have to pay a different company to get me doors, a topper, and ceramic coat the bottom and reinspect it to make sure. I know the company is small and under a new owner, but I've never seen such miscommunication and lack of solutions from one company. The pictures are after the "cleaning" and small crack repair. read more

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Highly recommend Smokey's Fireplace located in Denton Tx. Reasonable prices very professional and knowledgeable. Vince did a great job on the main ten w needed to my gas fireplace. On time, courteous, and friendly service. Came out during our latest freeze! Was amazed at how fast they got the job done. Thank you Vince and Kevin! Have your contact saved in my phone for future reference. read more

Blaze1 Fire Experts - Fireplace Services Near Me - Denton, Texas

Such great service! Vince and Adam came in and solved our problem in about an hour. We had a previous repair company come in and say they didn't know what was wrong with the unit. Vince and Adam took everything apart, repaired it, and now it's working perfectly. So happy I found Smokey's. Highly recommend. read more

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I am leaving a 5 star review because of Vince's customer service. I called for an estimate and spoke with him right away. A technician was going to call me back to schedule a visit, but before he had a chance I had been in touch with a family friend who owns his own company, and decided to go that route. In the meantime, the tech had called back and I missed his call, so later in the evening Vince texted asking if I still needed anything. Told him I appreciated the follow up and concern but that I had gone a different direction, and he was very courteous. read more

Vince and his team converted my ventless propane log set to another ventless unit to support a conversion to glass and fire balls. They were friendly, polite, and knowledgeable. Vince helped me determine what look would go well with the aesthetics of our house, and it turned out great. Highly recommended! read more

Blaze1 Fire Experts - Fireplace Services Near Me - Denton, Texas

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I absolutely recommend Smokey's Fireplace and Chimney. Vince came out and he was very informative, and professional. If you need any work done on your fireplace, don't delay calling Smoke's Fireplace and Chimney. Another happy customer. read more

We were told by 3 different fireplace businesses that our gas fireplace was a lost cause and needed to be replaced at a significant cost. We spoke with Vince from Smokey's and he asked us to give them a chance to take a look at our fireplace. Adam arrived on time and within a couple of hours our fireplace was fixed was working like new. The cost was a fraction of replacing the fireplace. We highly recommend Smokey's for any of you fireplace needs. read more

My fireplace has not worked in at least 10 years - it's an electric start, gas fireplace and hard to find anyone who wants to look at it or repair it. I was quoted many years ago $2400 for a new unit. Recently it was suggested that I need a complete rebuild starting at 10K. Vince and an associate came by today and fixed the problem at a very reasonable rate. They were quick, neat, professional and very polite. I felt like I finally got some honest work done and done well. They will be my go to Fireplace repair in the future - thank you Vince. I am so pleased and look forward to sitting in front of my fireplace this evening! I highly recommend Vince and his company "Smokey's Fireplace and Chimney. read more

Please don't book any services with this man - Vince or his company. He came to our home on a very simple task and tampered with our gas valve while taking a video for social media. He turned the gas valve to increase the flame ***without my permission ***height for a "great social media post". When my husband got home from work he said he smelled gas. It was faint, but he smelled gas. So, I called CoServ and they came out immediately and confirmed it was in fact a gas leak in the fireplace. I confronted him about the damage to the gas valve he lied and said he did not touch it. I have him on camera touching it. We have called him several times and no answer. Just beware. His carelessness could have contaminated our entire family & pets. read more

I absolutely recommend Smokey's Fireplace and Chimney.They came out for me today and couldn't have been more meticulous and thorough in cleaning and tuning up my gas fireplace. Vince was most polite, very informative, and professional. My fireplace looked and operated like new after he was finished. If you need any work done on your fireplace, call Smokey's Fireplace and Chimney right away. You won't be sorry. You'll be another happy, satisfied customer - like me. read more