I used Henrys a few times for my refrigerator. Randy is very knowledgeable, courteous and quick…read morewith the repairs. He returns calls right away. I highly recommend Henrys for all your appliance problems. Jim Testa Watertown Ct

I called because my fridge wasn't keeping cold as it should. There was a bad relay that was…read morereplaced and then I waited 25 hours to see if temp would go down. It didn't so Randy came back. Meanwhile while emptying out the spoiled food, I noticed an ice buildup. Randy removed the ice and noticed a plug had come apart. That did it! Within hours I had ice again. No charge for 2nd visit. Fully satisfied that it could be fixed for a fraction of the cost of a new one. The unit was purchased 18 months ago so Amana gets 0 stars from me.

This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

I cannot say how delighted I am to write this review. Family owned, friendly, and caring. Not only…read moredid they fix my microwave/ oven combo problem, they advised me on how to get it covered by the manufacturer even though it was just out of warranty. Buy your appliances here too, they professionally install and cover any issues. Loews and others might be cheaper, but they install and leave quickly and they won't come back unless you have some special service contract.

Found them to be rude when they came to the house to check on my dryer the repairman called to…read morecancel as he stood outside the house in his vehicle call me and told me that someone else needs to come later on in the week to come look at my dryer this is unacceptable and terrible customer service still waiting to hear from someone to be rescheduled

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

I called Brian to service my Bosch Refrigerator/Freezer when the ice maker stopped working (the…read moreunit is about 8 years old). Brian quickly isolated the issue by running some diagnostics (a bad fill valve) and ordered a new ice machine. He checked several sources to get the best price. When he received the new part he came back and quickly installed it all for a very reasonable price. Everything works great again. I highly recommend Prospect Appliance to anyone who is in need of appliance repair services.

I took to Facebook to write about my experience with Carlos and the previous company…read more "Same Day Appliances" wrote back and said they wanted to resolve the uninstalled dishwasher. The following is a consolidation of my dealings with Carlos and Same Day Appliances for the second time. Carlos called early in the week to schedule an appointment for Wednesday @ 4PM sharp. He asked me for my address again? I also told him that I never received an owners manual and to please bring one. Then on Wednesday afternoon, Carlos called me to stretch the appointment time from 4-5. Once again, Carlos asked me for my address! 5 PM came, then 5:20 and not a call or text from Carlos to explain if he was coming or not. I texted him and he said he was four minutes away. He arrived 20 minutes later at my door. The appointment went from 4 to 5:45 which put me in the position of missing my daughters game. I asked Carlos for the owners manual. He said he forgot to bring it. The tech also had an incoming personal call in which F-bombs were repeatedly dropped. I could clearly hear from the next room. I very much wanted to leave a great review and allow Carlos to redeem himself. He tossed the opportunity away again! 10-26-19 Went to wash the kitchen floor several days ago and found that the installer "gouged" my hard wood floor.

Incompetence with a smile…read more I went to Same Day Appliance because it was down the street from me and I thought I would rather buy from a local business. Big mistake. BOTTOM LINE: Stay far far away from this place and if you're already involved with them do not believe a single word they tell you. If there are any issues or something doesn't benefit them, they will dodge you (which seems to be a running theme in their reviews). And they also clearly do not care about the well-being of animals. Read my story and associated images below for more details: They greet you with a smile and treat you like a friend, but once you purchase, all bets are off. I ordered a washer, dryer, and a fridge. A sizable order and the deal wasn't even that great after saying they would get me a good deal on the fridge for bundling. (The fridge was only $50 lower than the lowest online price.) Day of delivery Carlos called me thinking I was a different Mike. Upon realizing that I was a different Mike he told me he wouldn't be making my delivery that day and would deliver the next day. I told him that was OK because I was off work the next day. The next day his people showed up around 7pm as their last delivery of the day, despite living right up the street from them. They do the delivery in the dark with an eager energy to get out and go home. To make a long story short, they chipped my laminate floor and the fridge didn't fit in its spot so they ripped out the liner by the floor to gain enough space to push it in, but they ripped out more than I approved and left it that way with an exposed nail. Shortly after they were in their truck and driving down the road before I could even discuss it with them. They were in such a hurry; they left their hand truck and tape measurer at my place. That was just the beginning. I told him I had a young dog and this exposed nail was a real hazard. Carlos came to look at it and this time personally measured my fridge space (and while he was there told me he was in the middle of a remodel because his delivery guys didn't anchor a fridge to a client's wall and it destroyed her kitchen). He said he understood, but made no real effort to get over to fix it, putting my dog at risk for nearly 3 WEEKS. In addition to the fridge fiasco, I told him that the washer was shaking violently and it probably needed to be leveled or maybe there was a shipping bolt still in there since that's what the manual said could cause it. He told me that wasn't the case because his guys did the install, but sure enough, when I pulled it out myself I found a shipping bolt still in the back. Hardly worth the installation fee and could have damaged the unit. I went down and picked a fridge that would be a better fit, since I had their swap warranty. He said he would be over to deliver it that afternoon. I waited and waited and waited and he was a NO CALL/NO SHOW! Remarkably unprofessional. Carlos became impossible to get a hold of, dodging my calls and messages. Anytime I would call, he would text back that he was busy and that his contractor was too old to come early morning and later after work. He then said that his schedule and my work schedule was causing "operational friction". I have 2 days off in the middle of the week; it should not have been difficult at all, and to put any blame on the paying customer is astounding. Unable to do it himself, he said he would have some guy named Craig call me to handle it. I never heard from Craig. Still not sure if he exists. Fed up with this after 2 weeks, I called relentlessly asking if I should get my lawyer involved until he gave in and we scheduled to have it taken care of the next week. Why the next week? BE ADVISED, they only do deliveries on Mondays and Tuesdays. I asked and apparently, the Same Day Appliance name only applies to those who pay a "premium" to have it delivered same-day. I think they rent their truck. They should call themselves Next Month Appliance, if you ask me. However, my initial delivery was on a Wednesday. When I brought this up to Carlos he said he had been making decisions that he was getting in trouble for. Carlos claims to be part owner, so why he thinks he can get in trouble for making decisions is beyond me. May be worth noting that Carlos is a 20-something year old who may not have enough business experience under his belt. This time they actually showed up, delivered the new fridge that also didn't fit after they measured it themselves, reinserted the lining, but told me that there was nothing they could do about the chipped floor. I ended up sawing off part of my cabinets so the new fridge would fit. We will be getting a quote to see how much the flooring will cost to fix and then decide if we want to take further action.

Highly recommend Ferrari's Appliances…read more We recently purchased kitchen appliances from Ferrari's Appliances in Naugatuck as we are happy to support local businesses whenever possible. Management handled our transaction with the same professionalism we had experienced with them in the past with prior purchases. We were very impressed with the installers, Jonah, Jose and Will, who did a superb job with installations. They were very meticulous and careful, paying close attention to all details. Overall, we are very satisfied with the customer service that we received. The installers EXCEEDED our expectations.

Buyer Beware! I was expecting a delivery today on a new washing machine, but received a call…read morestating that the machine's door does not close. I was asked if I still wanted this machine, but NO I did not. The offer was to deliver it and then set up a repair date. I have dislocated shoulder, but now I am off to a laudromat to do three weeks worth of wash. I wanted to support local business, but this business is very unreliable and wanted to scam me into buying a defective machine. NO apologies, nothing - just deal with our incompetance. No offer either to take money off the machine or apologize and give me a 100-200 credit on a new machine. A good business practice would be to do that. Colton was very rude and I think at 3:45 when I received the call about the machine, they just wanted to leave. Horrible customer service. Again, STAY FAR AWAY FROM THIS BUSINESS!