I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

I used Henrys a few times for my refrigerator. Randy is very knowledgeable, courteous and quick…read morewith the repairs. He returns calls right away. I highly recommend Henrys for all your appliance problems. Jim Testa Watertown Ct

I called because my fridge wasn't keeping cold as it should. There was a bad relay that was…read morereplaced and then I waited 25 hours to see if temp would go down. It didn't so Randy came back. Meanwhile while emptying out the spoiled food, I noticed an ice buildup. Randy removed the ice and noticed a plug had come apart. That did it! Within hours I had ice again. No charge for 2nd visit. Fully satisfied that it could be fixed for a fraction of the cost of a new one. The unit was purchased 18 months ago so Amana gets 0 stars from me.

This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

I cannot say how delighted I am to write this review. Family owned, friendly, and caring. Not only…read moredid they fix my microwave/ oven combo problem, they advised me on how to get it covered by the manufacturer even though it was just out of warranty. Buy your appliances here too, they professionally install and cover any issues. Loews and others might be cheaper, but they install and leave quickly and they won't come back unless you have some special service contract.

Found them to be rude when they came to the house to check on my dryer the repairman called to…read morecancel as he stood outside the house in his vehicle call me and told me that someone else needs to come later on in the week to come look at my dryer this is unacceptable and terrible customer service still waiting to hear from someone to be rescheduled

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

Can not recommend Brian enough. Scheduled us within a day, had the part we needed overnight, and…read morehad us fixed within three days of our initial call. He communicated when he was going to be later AND earlier than he initially planned for the two trips he made to us. He also got us a part we needed and showed us how to fix it ourselves so we didn't need another separate service...saved us a ton of money after Maytag quoted a couple hundred for the same fix. Such a nice guy. Responsive, quick, effective. 10/10.

I took to Facebook to write about my experience with Carlos and the previous company…read more "Same Day Appliances" wrote back and said they wanted to resolve the uninstalled dishwasher. The following is a consolidation of my dealings with Carlos and Same Day Appliances for the second time. Carlos called early in the week to schedule an appointment for Wednesday @ 4PM sharp. He asked me for my address again? I also told him that I never received an owners manual and to please bring one. Then on Wednesday afternoon, Carlos called me to stretch the appointment time from 4-5. Once again, Carlos asked me for my address! 5 PM came, then 5:20 and not a call or text from Carlos to explain if he was coming or not. I texted him and he said he was four minutes away. He arrived 20 minutes later at my door. The appointment went from 4 to 5:45 which put me in the position of missing my daughters game. I asked Carlos for the owners manual. He said he forgot to bring it. The tech also had an incoming personal call in which F-bombs were repeatedly dropped. I could clearly hear from the next room. I very much wanted to leave a great review and allow Carlos to redeem himself. He tossed the opportunity away again! 10-26-19 Went to wash the kitchen floor several days ago and found that the installer "gouged" my hard wood floor.

Incompetence with a smile…read more I went to Same Day Appliance because it was down the street from me and I thought I would rather buy from a local business. Big mistake. BOTTOM LINE: Stay far far away from this place and if you're already involved with them do not believe a single word they tell you. If there are any issues or something doesn't benefit them, they will dodge you (which seems to be a running theme in their reviews). And they also clearly do not care about the well-being of animals. Read my story and associated images below for more details: They greet you with a smile and treat you like a friend, but once you purchase, all bets are off. I ordered a washer, dryer, and a fridge. A sizable order and the deal wasn't even that great after saying they would get me a good deal on the fridge for bundling. (The fridge was only $50 lower than the lowest online price.) Day of delivery Carlos called me thinking I was a different Mike. Upon realizing that I was a different Mike he told me he wouldn't be making my delivery that day and would deliver the next day. I told him that was OK because I was off work the next day. The next day his people showed up around 7pm as their last delivery of the day, despite living right up the street from them. They do the delivery in the dark with an eager energy to get out and go home. To make a long story short, they chipped my laminate floor and the fridge didn't fit in its spot so they ripped out the liner by the floor to gain enough space to push it in, but they ripped out more than I approved and left it that way with an exposed nail. Shortly after they were in their truck and driving down the road before I could even discuss it with them. They were in such a hurry; they left their hand truck and tape measurer at my place. That was just the beginning. I told him I had a young dog and this exposed nail was a real hazard. Carlos came to look at it and this time personally measured my fridge space (and while he was there told me he was in the middle of a remodel because his delivery guys didn't anchor a fridge to a client's wall and it destroyed her kitchen). He said he understood, but made no real effort to get over to fix it, putting my dog at risk for nearly 3 WEEKS. In addition to the fridge fiasco, I told him that the washer was shaking violently and it probably needed to be leveled or maybe there was a shipping bolt still in there since that's what the manual said could cause it. He told me that wasn't the case because his guys did the install, but sure enough, when I pulled it out myself I found a shipping bolt still in the back. Hardly worth the installation fee and could have damaged the unit. I went down and picked a fridge that would be a better fit, since I had their swap warranty. He said he would be over to deliver it that afternoon. I waited and waited and waited and he was a NO CALL/NO SHOW! Remarkably unprofessional. Carlos became impossible to get a hold of, dodging my calls and messages. Anytime I would call, he would text back that he was busy and that his contractor was too old to come early morning and later after work. He then said that his schedule and my work schedule was causing "operational friction". I have 2 days off in the middle of the week; it should not have been difficult at all, and to put any blame on the paying customer is astounding. Unable to do it himself, he said he would have some guy named Craig call me to handle it. I never heard from Craig. Still not sure if he exists. Fed up with this after 2 weeks, I called relentlessly asking if I should get my lawyer involved until he gave in and we scheduled to have it taken care of the next week. Why the next week? BE ADVISED, they only do deliveries on Mondays and Tuesdays. I asked and apparently, the Same Day Appliance name only applies to those who pay a "premium" to have it delivered same-day. I think they rent their truck. They should call themselves Next Month Appliance, if you ask me. However, my initial delivery was on a Wednesday. When I brought this up to Carlos he said he had been making decisions that he was getting in trouble for. Carlos claims to be part owner, so why he thinks he can get in trouble for making decisions is beyond me. May be worth noting that Carlos is a 20-something year old who may not have enough business experience under his belt. This time they actually showed up, delivered the new fridge that also didn't fit after they measured it themselves, reinserted the lining, but told me that there was nothing they could do about the chipped floor. I ended up sawing off part of my cabinets so the new fridge would fit. We will be getting a quote to see how much the flooring will cost to fix and then decide if we want to take further action.

Staff is knowledgeable and friendly. Their sales are comparable if not better than large department…read morestores. My husband and I bought the Frigidaire Gallery set for our newly remodeled kitchen. They helped us stay in budget and had two rebates that we were eligible for. Jen, the manager, and Stacey, the owner, were so helpful and followed up with us quickly with questions and issues that we had. Our fridge was delivered with a dent, they quickly had a claim done and we had a new door delivered two weeks later. Thank you for your help and service! We will be back!

Highly recommend Ferrari's Appliances…read more We recently purchased kitchen appliances from Ferrari's Appliances in Naugatuck as we are happy to support local businesses whenever possible. Management handled our transaction with the same professionalism we had experienced with them in the past with prior purchases. We were very impressed with the installers, Jonah, Jose and Will, who did a superb job with installations. They were very meticulous and careful, paying close attention to all details. Overall, we are very satisfied with the customer service that we received. The installers EXCEEDED our expectations.

I hired Jabbar Richardson (JDR Luxuries Appliances) to install two air conditioners which are a bit…read moredifferent than usual in terms of how they install (Midea). He was knowledgeable and efficient, and extremely friendly and professional! He even stayed longer to complete an additional task that I had him do once I was speaking with him and understood his capabilities. Top notch!

Maybe they changed ownership, maybe. I called them again after a previous good experience…read more Dishwasher was not cleaning well. Technician showed up as scheduled, diagnosed a problem and then returned a few days later to do the repair. "You're all set!", he said as he left. There was no difference in my dishwasher's performance. I called back and left a voicemail asking for a repeat visit; no answer. I did this 4-5 times; still no answer. When I call now if doesn't even ring ...just hangs up. Did they actually block my number?! Totally disappointed with this. ...and they were not cheap.