I cannot say how delighted I am to write this review. Family owned, friendly, and caring. Not only did they fix my microwave/ oven combo problem, they advised me on how to get it covered by the manufacturer even though it was just out of warranty. Buy your appliances here too, they professionally install and cover any issues. Loews and others might be cheaper, but they install and leave quickly and they won't come back unless you have some special service contract. read more

Found them to be rude when they came to the house to check on my dryer the repairman called to cancel as he stood outside the house in his vehicle call me and told me that someone else needs to come later on in the week to come look at my dryer this is unacceptable and terrible customer service still waiting to hear from someone to be rescheduled read more

I have been using Allstar Appliance for many years.I just had a service call for my GE Refrigerator Freezer because my meat drawer was freezing everything, and the rest of the refrigerator was warm. John was prompt, courteous, friendly, and knowledgeable. He also practiced good housekeeping. My refrigerator was working in about one hour and the price was very reasonable. I highly recommend Allstar to everyone. Bob read more

Poor Customer service from the sales man. The installers though were great and should find a different store to work for. To make it short, my time was of no value to the sales man. I will be going elsewhere from now on. read more

The owner came out for a service call for our dishwasher. He cleaned the drain. The problem was not resolved so on the phone, he suggested installing a part based on the error code. He ordered the part and we set up an appointment for the day after the part arrived. One of the employees showed up and knew nothing about the part. We explained the situation - said he would speak to the owner. The employee called after and said we can't take your dishwasher out to install the part - you have to have it serviced somewhere else. Your welcome - called another service - the person came out - said the dishwasher could come out easily (actually pulled it out partially during call) and he would order the part. Totally bizarre experience - not recommended read more

All though they didn't have what we were looking for the owner found a business to help us.. He went over and above... thank you for your help... worked out great... read more

Tenant announces refrigerator is failing, who to call? I live 650 miles away. 2 calls to Allstar got it done. Chris diagnosed the age and imminent demise of the unit, gathering details and measurements. John narrows replacement choices, and suggested a Whirlpool bottom freezer that fits and has a reliable track record, AND what? They have one with a minor scratch deliverable right away. Inventory of this small size is tight, especially in August, so I'm relieved. Prices quoted are competitive, and these guys service what they sell. Pam sent receipt for my files right away too. Recommend them highly read more

Allstar Appliance - Whirlpool WRB119WFBW - Appliances & Repair Near Me - Waterbury, Connecticut

Horrible customer service and owner. They took a deposit and ordered a part almost 2 months ago and couldn't get the part. The refuse to refund our deposit and claim it was a "service charge". Steer clear of this company because they are crooks and take advantage of people during times where we should be kind and giving. read more

Allstar Appliance - No where does it Charge for service fee - Appliances & Repair Near Me - Waterbury, Connecticut

My washing machine was dead, I needed one quick and inexpensive. I looked up this place on the Internet. We went down to the store and selected a used machine and it was delivered last Monday. It was used all week, no issues. I'm thinking about a newer stove & refrigerator soon, I'll most likely come here first. read more

I have been a customer of theirs for many years. I have bought parts and appliances from them and had items repaired. Recently my refrigerator/freezer had an issue of running warm causing food to spoil while freezing food in the large drawer. This appliance was purchased elsewhere, but they understood the problem and scheduled a next day appointment. John was pleasant and fixed the issue and left. I give them 5 Stars and recommend them to everyone! read more

Exceptional service both in-store & installation. Very professional & knowledgeable. Couldn't be happier With the appliances I purchased. Great experience overall. read more

Once again Allstar Home Appliance Center hit it out of the park for us. Helped us research the products, excellent pricing, and superior service! Even stored the appliances for us until we were ready. Fridge, Wall-Oven, & Cook-Top delivered with such professionalism & care. Thank you to owners Pamela Ciccio & John Ciccio for continuing to own & operate a first class business. read more

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Allstar is great if everything goes well. In 2018, I bought a dishwasher, frig and washing machine from Allstar. Everything was fine and the people were nice to deal with. I spent about $3500 to $4000 on the appliances. My appliances all got old at once so when my oven and cooktop needed replacing I went to Allstar once again. The configuration of my kitchen is such that they suggested we order GE (a brand they do not usually sell or service) because of the size. The cooktop did not work shortly after the installation through no fault of All-star. We dealt with GE and it has been a circus. GE's customer service is awful but the bottom line is that we called upon Allstar to disconnect the cooktop and reconnect the new GE cooktop. GE claimed that All star should be doing this all along since they sold us the product but did agree to pay for it. Before paying Allstar we wanted to get payment from GE. Allstar would not come out for the reconnect the cooktop with an open invoice from the disconnect. After spending approximately $7,000 to $8,000 in their store- they couldn't be less helpful . While it is not their fault that the GE cooktop didn't work, to foster good customer service relationships and to encourage people to go to the ma and pop stores, I feel that they should have come out to do the work and if necessary to eat their time if GE did not pay us. I'm sure they made a profit on all the appliances we bought and the amount of time we were asking them to spend was minimal. We certainly would have paid them after we received payment from GE and if we didn't perhaps I would have asked if they would split the cost. After the sale, they don't really care about giving you customer service. read more

Allstar is more like ZERO stars! Too bad Yelp doesn't let you give 0 stars. We used Allstar some time back when we had an issue and everything went pretty well. John, the owner, was very aggressive with his invoice collection, and we pay everything within 48 hrs of it arriving. About a week ago our washer failed and I called them to come out and take a look. My wife said it was the owner, John, who came out and was clueless. We were getting an error that showed OL (overload), which from what I have read means the sensor(s) think the motor is working too hard. The owner arrives and looks around and then decides to run a cycle with NO clothes in it. Seriously? The engine is supposedly working too hard and he thinks an empty load is going to show him something. He then tells my wife he has to go back to the shop and call the company helpline!! Remember that they advertise sales and service of the brand we have. This was this past Tuesday morning and he said he would call my wife by noon. Well, NO call and no call the following morning either. I call in the afternoon and the secretary says "oh John just came in and he's going to work on it, and will call you back." About 45 mins later he calls me and doesn't leave a vm, and does the same to my wife. We are still without a washer and a call from Allstar. I hope they don't think they are getting paid for the service call! Find another dealer...... read more

I purchased a freezer from all star in May 2019, I went into the freezer yesterday and to my dismay everything was defrosting. I called Allstar and they had a technician( Chris) here within the hour, Chris diagnosed the condenser was bad! Pam one of the owners of the store called us the next morning and said they would be replacing the freezer and they would deal with the manufacturer. We had a new freezer in place by 330 that day! Once again it prove to me that is so much better to deal with a small family store then a big box store. Thank you Allstar! Ps The delivery guys are awesome! read more

I see that the other posters purchased appliances and didn't use them for service. I gave this company TWO different chances and both times they killed me on the labor. The first time I paid $300 for my washer to be repaired and a couple of weeks later it breaks again and they tell me it is something different, even though the technician had the entire washer apart. So I too purchased a washer from them and that's been great. Today the dryer needed repair and they tell me they don't have the part despite knowing the make and model and what my problem most likely was. Wasted my morning because he had to go back to the store and I was charged almost $150 in "service call" and labor only. The part was $42. They were uninterested in the fact that I worked all night and didn't want to wait for the driver to drive all over when he should have had the belt with him. NEVER, NEVER AGAIN read more

I called All-Star at 10:30 on Friday morning due to a broken refrigerator. I was assured they would be able to make it. The tech/owner John was at my house by 12:30 with all the parts needed to get it going in no time. Wow, that was great service. We've used them in the past for other appliance repairs, so I don't know why I worried, but with refrigerator full of food, it is reassuring to know they actually care. If I could give more stars I would. read more

Was a pleasure doing business with them, great prices and a very helpful and knowledgable staff. Delivered right on time, and the gentlemen who set everything up made sure we were all set by answering our questions and taking the time to meet our needs read more

I recently purchased a Kitchen aid dishwasher from Allstar Appliance. They are great people to work with very patient, knowledgeable and helpful; and the pricing is competitive. My remodel project was delayed and they held my dishwasher for me without complaint. I appreciate their patience. I certainly will return to Allstar when I am in the market for another appliance. read more

After searching hi & low for an affordable stove for a rental, I was so glad I stopped here! It's a small store but they have alot to offer! Great products, great service & great prices. Most places I went to no one cared to even say hello. Shortly after I entered the store I saw smiles and was greeted with a hello from a few associates. Josh was the person who assisted me in showing me exactly what I was looking for. He was very informative, friendly and helpful. Even though I wasn't making a major purchase I felt every purchase mattered to them. I purchased a re-condition stove which was priced reasonably & came with a 1 year parts & labor warranty! Which they come out and take care of! There's not many places you can go & get that type of service. They have my business and hopefully my word spreads since they deserve it! read more

We have used them for servicing for years and they have always been great. Pricing is reasonable and their work is good. We also bought appliances in the past and will do so again. read more

I have used All Star Appliance three times over the past five years, and have always appreciated their service and follow though. This most recent service request really showed how good they are. I had tried to replace the light bulb in a built-in microwave, and the result was that not only could I not get this out of the wall, but the microwave would not work. This was a very difficult problem to diagnose, and John was able to successfully trouble shoot this and get us back and running. All Star Appliance is very trustworthy and reliable, and I highly recommend them. read more

These guys are terrific. I first used them a few years back for a used appliance and had such a great experience so I went back recently when it was time to buy a new washer and dryer. The sales people are extremely knowledgeable and the delivery is great. They are friendly and very easy to deal with. The install went off without a hitch and they don't charge for any extras to make the install happen. Highly recommended! read more

Sales people were excellent. Fair pricing of items. Excellent delivery service.Good follow up. Will definitely do business with them again. No need to go to large box stores. read more

I have had this company come out for various fridge repairs over the years and I have looked at their appliance showroom. Courteous, prompt, effective service. read more