I went to the Germantown Ace store to have a broken Craftsman socket warrantied after it split open…read morewhile I was doing a major project at my house. I was told by the owner that his store doesn't warranty Craftsman products. When I asked why not, he alleged that he would be out of business in a week if he did and that he loses money to ship broken tools to Craftsman. He said I would have to drive 15 miles to the Lowes store in Wauwatosa to get a replacement. This greedy shyster is more than happy to sell Craftsman products all day long for profit but won't do the mandatory support of the product after the sale. They're the worst and they won't see another dime from me!

Scott, the manager, was very comfortable being disrespectful to my partner and I. As soon as we…read moreasked the woman at the front counter about returning a lawn mower that fell apart as soon as we brought it home, we heard a condescending voice from across the store say "that's not going to happen". Scott continued to speak from behind a shelf until we asked him to come speak with us since the woman at the front desk was asking him all the questions. Scott interrupted my partner repeatedly and offered no remorse for the absolute inconvenience a broken mower was to haul. He cut her off with "so you're saying I'm lying?" Multiple times rather than having a discussion about the issue with the mower. Scott at one point looked at both of us and said "who am I talking to? Should I stand here or here?" While he laughed in our faces. Scott antagonized my partner while she attempted to resolve the situation. Scott claimed that "he didn't tell us to drive back and forth from new Berlin for the mower" but justified his behavior and disrespect because Scott had to drive back and forth for the correct bolt to fix the mower. Keep in mind Scott works at a hardware store. Rebecca, the woman at the front counter told me that Scott is busy because it's inventory day. On inventory day, Scott is a a bit casual in how he communicates. So Scott can treat customers disrespectfully because it is inventory day? She seemed to feel the need to justify his behavior to me. It's a shame that supporting a local business was not appreciated when we spoke to Harry, the owner of this store and the Franklin location. Harry was okay with Scott treating customers this way. Or maybe Ace hardware is just another cliché hardware store where woman can be treated as less than. As another review on this page stated, she was laughed at when she asked for an item in this store by two male managers. Curious who it was.. The disrespect from men in a hardware store, being brushed off, interrupted and not listened to are not new things as a woman who is renovating a second home. I would encourage you to shop somewhere else such as Neu's or Bliffert.

Recommended by our contractor for kitchen handles. Big bright hardware store with helpful,…read moreknowledgeable workers. We got assistance and guidance from Virginia in the gallery, she wasn't at all judgemental when I was originally looking for the cheapest. Their cheapest are still pretty good quality. There was no upsell, and she was able to show the clusters of price ranges in their very large showroom so we could avoid the oh my gosh level of pricing. Currently, the best deal by far for all brass is Astor Marris but prices are fluctuating dramatically differently by brand. Their lowest price kitchen and bathroom pulls are not cheaply made products, they start at good, lots of intermediate better, and a startling selection for those for whom money is no object. We also got some work gloves and a smoke detector for good prices (better than Amazon).

The usual service at Neu's in Menomonee Falls. I walked in and found an employee. "Can I help you?"…read moreI need some type of connector to join these different size tubing at home. 1\4 inch by 3\8 . no problem... I was back home in less than 15 minutes and connecting my RO. Thanks again Neu's!

Fairly new location... I love this store , very kind and professional staff... excellent prices and…read morea good selection of tools ... very clean store .. highly recommend this store for good tool pricing

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

Good selection and prices. It's like a grown man's candy store. I've always had friendly, very…read morehelpful service.

Ralph was great! We were in the paint section and looking for a color we found online. He asked if…read morewe needed help which is always great! He was very knowledgeable about what we were looking for! Amanda assisted us as well! She was very sweet and knowledgeable as well. They both gave us great customer service and showed how much they valued us and our time. Gratitude!

Calling the tool rental desk is an exercise in futility. So far I've been bounced back to the…read more"receptionist" three times - the initial call and two send-backs. The rest of the time I'm on hold for two minutes at a time. Someone picks the call and puts me right back on hold. After the third ring on the third hold, they hung up. My boss said he was on hold for 90 minutes last week. Forget the phone. Go to the store. They apparently have no one there who knows how phones work at the tool rental desk.

I love coming here! Every time I come in to the store the staff are super friendly and awesome!…read moreRecently they helped me finding a new toilet bowl handel quickly and directed me where to go in the store. There were multiple options for different types of toilets which was helpful and the price was great as well!

I rely on Beyers for their knowledge. When I have a problem with a project, they usually have a…read moresolution. They are friendly, courteous, helpful, and above all knowledgeable.

Today I needed 4 drawer pulls and 12 matching knobs -- ideally in a bronze finish. BAM! Had them in…read morestock! I also wanted to get specifications on a complicated hardware device. Though these were not available, staff went online to find what I needed, called the supplier, then suggested I go to the supplier showroom to check them out. Competent, friendly service with excellent hardware options.

On our quest to find new switch plates and hardware for the kitchen, we stopped at this Neu's…read morelocation (there are two). It was "ok". There's a lot of selection here - a lot! The issue is that the space is small which makes it difficult to see everything as its all crammed in, floor to ceiling. The switch plates we had come to see were hung about 6' above the floor making it hard to see details. Honestly, it was just overwhelming and we soon gave up. Staff at this location was really helpful - we were greeted immediately and asked if they could help us find something. I appreciate that. Also, this gallery is connected to the main hardware store so you can get several errands done at once.

Couldnt possibly think they could sink any lower. They did. Ordered online. Arrived. Menards own…read morepolicy and EMAIL states show your handicap placard and are "welcome" to pickup your order in the backyard. What is not educated or explained to the security guards is you have to have your order number. Your confirmation #. Sku # etc etc. they clearly have no concept on the full scale dynamics of communications to general public.

My favorite home improvement place now. What I REALLY like is the option to get rebates, it does…read morerequire some work on your end but worth it when comparing the pricing to other options. I always send in the rebates and that will give me more money for future Menards shopping. I sometimes get confused when in the store, as a new home I am green to this type of shopping. There is always an employee to help and other Menards shoppers are often super helpful too.

Nice Ace store, super helpful staff. But an FYI THEY CHARGE $2 to accept your prepaid shipping UPS…read morepackages

Great little hardware store to have in town. Very helpful staff. We get supplies here, odds and…read moreends, tool rentals etc. at a good price. They will take UPS as well!