Eliana was very helpful. took the time to explain and show us the different choice. found out information we asked questions about. will go back. she was fabulous read more

UPDATE Blinds were installed (around my work schedule ) An hour after the guys left , I went to open them and one set fell. I was able to put it back but want another appt to make sure the installation is correct. As always, I had to deal with customer service who once again won't help. No appts this week ( but blinds that fall should be priority) no early morning or late afternoon-same unhelpful staff and no supervisors working with them. You'd think after the blinds fell , they'd come right over but no ! These customer service people read from scripts and are awful read more

We ordered blinds in August and are still dealing with broken parts that are under warranty that are not fixed. We have been ignored by our sales rep and by the customer care person. I do not reccomend blinds to go read more

My wife and I love the set of drapes we purchased from this Blinds to Go. The look was inspired by photos in Architectural Digest. And they did a great matching that style. The fabric is great quality and they arrived crisp and folded like quality drapes should. We worked with a wonderful design specialist - Tasha and her manager, Denise at the Paramus location. Even though we came across a couple of hiccups because of a back order issue, Tasha was proactive, texting/calling us all the time to keep us up to date on the order's status. Because of Tasha's professionalism and demeanor, I always felt like they were taking care of us. Bottom line, they did a great job every step of the way. read more

So, I did contact Kim C at Blinds To Go as requested and I STILL HAVE NOT GOTTEN AN UPDATE. I have called twice and was told they were turning this over to their Finance Department and they would call me back. Do you think I got a call NO!!!! I guess my next step is to take them to court, This is ridiculous!!! I have been told that the Canadian Postal System is on a "rolling" strike. That maybe, but there are other ways to refund or send a check, I.e. FedEx, DHL, etc. etc. etc. read more

We had two shades that are almost 15 years old and the cords snapped. I called the Paramus store (which is where we bought them) Leo and his team were fantastic. "Just bring them in and we'll take care of them". After meeting Leo and reviewing our situation, he explained the warranty and repair process. In less than a week we had our shades back and they are up and working perfectly!! Thanks to Leo and everyone involved. Highly recommend them for your window needs. read more

My blinds are a mess all crooked and messed up. I called them and they won't even come fix it. I don't want to put my order number in public. Please contact me. read more

Beware of Blinds to go!! They did a HORRENDOUS job and never completed the job when I started complaining of how it didn't look right. Called and called, we were completely ignored, went online to their website to complain, they promised to look into it. Same thing, radio silence. Pls note, they will make you sign a NON REFUNDABLE "customized job" form because they know they will do a poor or incomplete job and still get paid. We spent about $5k on drapery and it looked like something we got from Temu!! Amazon looked high quality compared to what they did. Pls read reviews, don't be like me (I didn't). BEWARE of BLINDS TO GO!! I had to take it all down and got someone else to do the job. Will post pic of what I ordered vs what I got. read more

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Our consultant was Leo who was amazing. Due to a family affair, our entire process from purchase to installation took a few months. Despite this, he was patient and always helped us with any issues or questions without any hesitation. I can't recommend him enough. I will definitely work with him again in the future. read more

I am very dissatisfied with BTG because having chosen the blinds, agreed to the price and paid a deposit for half the cost after a few weeks I received a request for full payment before they would book an appointment for installation. This policy is unheard of. Consumers have to pay their account in full before receiving the goods and installation. I will never recommend this firm to anybody. I wish I had known before making my initial deposit. read more

I bought 3 blinds from Blinds To Go 4 yeas ago. I called today because one of the blinds stop working properly. One of the strings, I was told on the phone, become loose. The salesman told me that I must pay $175 for somebody to come and ONLY to remove the blinds. TO PAY $175 FOR SOMEBODY TO COME AND REMOVE THE BLINDS?? Are we started paying the tariffs? For services? Are you kidding me? This is highway robbery!!! Shame! read more

Shame on Blinds to Go. My 93 year old mother ordered blinds and shades for her bedroom. They told her she needed to pay on full to be able to get an installer appointment. She was hesitant but did so. The installer came and installed one set of two windows and told me ama mom that the other set was lost. He told US to call to see what happened. This was over 2 weeks ago. We both left several voicemails (they don't answer their phones) to no avail. Today I left another and asked for a manager. He didn't return my call either. Mom's left with one window covered and alot is stress! Mom's paid in full! The last you can do is return her (our) calls! Beware!! read more

If I could give zero stars I would. I have reached out to customer service numerous times with our information and no one has responded. They sent me so many emails about surveys and "How did we do" and I filled out each one. I have emailed three times. It is absolutely ridiculous that a huge company doesn't answer emails or call a customer back when they have a complaint. The "business owner" commented the same copy and paste message they give everyone on my previous review, but no one has reached out to me to fix this. It appears I will have to make time to go to the showroom to get this handled. I will never recommend Blinds To Go to anyone. read more

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This review is for the product as well as Emily, the store "manager". I purchased $2,500 worth of blinds that were installed late February. One of the blinds mechanism stopped working. I am a business, not a household that can survive without blinds - was told I need to take blinds down, bring to the store, wait 2-3 weeks to have them repaired OR pay $130 to have technician come, take the blinds down and put some temporary solution in place while the faulty blinds ( LESS than 3 months old) are repaired. This is unacceptable, stay away from this brand. They don't care about you, only the money. There will NOT be any adequate support once you commit. Stay away - BBB complaint has been filed - I know they are not BBB associated, but I hope people will notice. read more

If I could give this company zero stars I would. I thought it was odd that they required full payment before placing an order. Well, now I know why they do that. I got my order only to find that the curtains were not sized correctly (several inches too long) despite the fact that I paid for them to come and measure the window. The installer called the store and took everything back as they instructed. They promised to reorder. That was 2 months ago. Since then, it's been radio silence and there's been no reorder. I've called the store numerous times, got various people with various levels of sympathy for my situation, and a promise that I'd get a call back. It's becoming abundantly clear that since they have my payment in full, they feel no obligation to fulfill my order. This is the most dishonest treatment I've ever suffered at the hands of a retail store. Losing $1000 is painful, as are the many, many hours on the phone and multiple trips to the store, but hopefully others can benefit from this sad story. In short, find another company that is committed to actually providing service. Frankly I wish I'd just gone to Pottery Barn for curtains and Amazon for hardware, and gotten the curtains tailored if I cared that much about exact length. I'd have had what I wanted months ago for a fraction of what I paid for the lovely holes that I now have in my wall. read more

We have a bay window that needed treatment. Everything from beginning to end was great. Not knowing too much about blinds, Angelique was great and very informative. I opted for the contractor to come measure and install, well worth it! Craig was great! Customer service was very good as well. It took less than 2 weeks to receive and have my shades installed. I love the blinds, we are very pleased & will be back in the future with any window treatment needs!! Thanks again! read more

Blinds To Go - Top down bottom up cordless shades :) - Shades & Blinds Near Me - Paramus, New Jersey

Horrible company! Took deposit and changed the price. When I canceled the order the don't return deposit

Kim C asked for the order number. I provided it May 13 but got no reply as I expected. The prior response asked me to call or email. I called and only got one of those press a button things so I ended up emailing to the address Kim C said. That too got no response. I finally did get the shades back and truthfully they don't exactly fit that great for custom. I still say they are cheap poor quality over priced window treatments and should never have cost almost 1K. I know I will never buy anything from Blinds To Go again. I've had custom window treatments before that were perfect until after 14 years the sun took it's toll on the liner and the liner was the only issue so it was time to replace them. read more

Placed an order for drapes and when the installer gets there he has the wrong blinds, someone at the factory mixed them up. Find out too that there are darker drapes - blackout drapes - that we were never told about when ordering. After the mix up, we ask that those be exchanged for darker, blackout ones that we were never told about when ordering but nope, they had already been made. If you want those, you got to purchase them at full price. Schedule another install and then call to reschedule as I have another appointment, but they don't have this reinstall on their system. They're worse than the cable companies and you have to block out a 6 hour window for the install. So if I didn't reschedule would have had to block out at least 12 hours over 2 days (basically 2 whole days) for nothing. They apparently have no one designated to handle post-sales, and have called at least 3x and only once was a terse apology offered, only after complaining. Not even any attempt for credit for a future order offered. I'll amend this star rating if they make this up before the drapes are finally installed (hopefully), but not holding my breath. read more

I'm so sorry I ordered my skylights blinds at the store on Rt. 4! Order dated 08/07/24 still not completely done! And this is the third attempt. First time the material/fabric was wrong; second time the size wrong/during installation the handle broke and on top of everything I get phone calls/every time from the same person to go and pick up my order! Last week we lost the connection and since than no calls or finishing the work. I paid already for everything: for measurements, manufacturing and installation!? What more can I do? So, think twice before using Rt. 4 store. I give you one star just for the installer which tried everything to make it work. read more

Purchased shades for my kitchen window a few years back from blinds to go. One side fell off the bracket this week. Took down the shade and called blinds to go to reinstall. First call I was told they only guarantee the mechanism and to send someone out would cost approximately $87. The sales rep I spoke to did not take my info. Called 2 days later to set up an appointment and according to my address it will cost over $200 because of my proximity to NYC. I live in NJ. They charge by what your zip code is. What a rip off. read more

If you are in the market for new blinds let me save you time and aggravation....get down to Blinds To Go in Paramus, Rt 17 and see Tasha. Tasha has got to be one of the most patient, knowledgeable, respectful, and pleasant Salesperson I have ever encountered. She was an absolute delight and I appreciated that at no point she was 'salesy', pushy, or ingeniune as can often happen in many different sales transactions. Tasha should be recognized, promoted and you are very lucky to have her. Thank you for all of your help Tasha; my mother and I truly appreciate you going above and beyond yet I know this is what you do with all of your clients. BRAVO! read more

we visited the Blinds to Go store for our new apartment windows and had the pleasure of being assisted by Angie Helton. Her warmth and professionalism mad our experience truly delightful. Angie took the time to show us a variety of materials, colors, and styles, showcasing her extensive knowledge in the process. we truly appreciate her dedication and expertise, and we are looking forward to the finished product. read more

Desiree, a sales consultant at this store, came into my new home and scratched the hardwood floors with her huge blinds-to-go bag. The wheel had gravel on it and instead of lifting it, she dragged it. Then she blamed the movers. They only lifted items and there was nothing for them to roll. Before I could even blink she ran out of the house. I was in tears. This is my first home and I was most proud of the new hardwood floors. This company has zero regard for your home and will damage it. I've contacted her severely times and have received zero response. read more

Blinds To Go - Shades & Blinds Near Me - Paramus, New Jersey

We found the store extremely helpful in helping make a selection. The service was great and Nina was especially warm and welcoming. She was also very knowledgeable in the different products. We are looking forward to the finished product. read more

Excellent customer service and meticulous installation. Maria Davis was amazing. I didn't want anything really fancy and got exactly what I had envisioned. Be patient-these are worth waiting for. Thanks to Ron and Robert on the measurement and installation. Your promptness, courtesy and professionalism was not unnoticed. Kudos to your team read more

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I just got my blinds installed today. While the blinds themselves are gorgeous and the installer did a great job, this is one of the most unprofessional establishments I have dealt with. Rewind back to April, I scheduled an in home appointment for a consultation. In the beginning they were really great, even called me a day earlier because they had availability to see me earlier. After the design consultant Antoine showed me my options, I told him I would think about it and get back to him. For the record, Antoine was very nice and warm. I tried to reach this man for a week and a half to make my deposit. He never got back to me, I resorted to going to blindstogo Instagram account to get help. This is after I called the store (who said I need to go back to my design consultant), called the 1800 number (who said I need to go back to my design consultant), and emailed customer service (who said they would forward the email to my design consultant). Finally someone got back to me and told me that my design consultant was no longer working there and moved to a different state. I began working with Alicia, I explained my frustration to her and she did give me $100 off the cost due to the delay which I appreciated. I paid for the deposit and I was scheduled for an in home measuring service to get accurate measurements. The team that came were nice and professional. Now time to make final payment- again, everyone was MIA- I reached out to Alicia about four time's before someone else (I can't remember her name), called me back saying Alicia was busy so she would process my order. Order was processed, I was given a tracking number to track my order so I could know when it arrived in store. To my surprise and delight the order came in a few days early. I reached out to Alicia a few times before she finally reached out and said "I'm on vacation let's talk Monday". While I am all for self- care and vacations, there has to be a way to deal with customers if an employee is on vacation, especially considering the delay I already had, I shouldn't have to wait till an employee comes back from vacation to schedule an installation for a product that was fully paid for. I'm sure if I told them I would make payment when I came back from vacation, they wouldn't be feeling it. I took it upon myself to reach out to the store (not that Alicia gave me this guidance), and they were able to schedule an installation for today, the installation was 2 hours and everything looks great, but it was a huge pain in the ass and I'm glad I never have to deal with them again. read more

I came in twice this week and was assisted by Ovardo Lopez. He was extremely helpful, knowledgable, and patient. I was all over the place with trying to figure out the best options and economic solutions for my 23-windows of different sizes! Ovardo was excellent with presenting options based on my needs. Absolutely impressed with his customer service skills. read more

I ordered a simple shade from them. Took 2 weeks to arrive damaged. They made me send it back. Took 4 days to get back to them and another 7 days to get back to me. It came back wrinkled. It was $85. Diana in customer service does not care about customers deadlines. I lost the end clips and asked her last week on 4/6 to send a replacement. Not a peep from her cuz she just doesn't care. I just ordered blinds from Blind.com for another house project. 18 blinds with remotes. Got it in 6 days. She just lost a $17,000 order. 4/16...I got an overnight package with the clips. Unfortunately I already bought clips 4 days ago and installed the wrinkled blinds. It's a $3.00 item. Too bad it took so long to respond. read more

Blinds To Go - Shades & Blinds Near Me - Paramus, New Jersey

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Margarita, the sales rep, took time from her busy day to talk me through on how to uninstall the window blinds as we had painters on the premises that day. She even sent a short video clip which was super helpful as we did not want to damage the blinds. We are / were pretty happy with our purchase of BTG blinds from a couple years ago. read more

I purchased seven rolling blinds from this store in August 2017 and hired a 'recommended installer' to measure and install the blinds. The blinds themselves are absolutely immaculate, however the installer did not measure correctly and they did not fit. When we brought this to the attention of the installer, he forced them into place and damaged our walls and displaced our windowsill. When we brought this up to the store, they were unhelpful and unresponsive. I have never encountered such poor customer service. Today is December 2nd and the problem has still not been resolved. The installer still has our blind covers that he claimed he would fix. We are writing this off as a learning experience and will never do business with Blinds to Go agai UPDATE: We fixed the issues ourselves after retrieving our valences/covers. July 2, 2018. (Purchase was made on August 6, 2017) read more

The worse store ever seen!!!! Order at the end of August for vertical blinds and I was told it would be ready after 2 weeks. However, it took more than 5 weeks to get blinds. When got blinds, find missing 6 pieces of blinds. The store said I should wait call from store on next Monday or Tuesday and pick up at store. However, I waited and dis not get call from store. I called store during store hour, however, nobody pick up phone. After tried many times, i was told I have to speak to manager but manager not at store. The funny thing is that I did not order blinds from the manger, why Should i talk to manager for missing parts! I don't understand that I ordered popular white binds why it take so long to get my missing blinds!! Later, My friend told me she had same experience. This store had bad reputation! Never ever order anything from Blinds To Go Paramus store on Route 4. I am going to keep posted!! read more

Blinds To Go - Shades & Blinds Near Me - Paramus, New Jersey

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Blinds to go has been the worst experience for my mom. She ordered blinds and it took 4 weeks and a few phone calls to finally get someone to measure the window. 2 weeks later we find out that the amount she paid was wrong because the measurements were off. They then tell my mom she has to pick up the blinds herself even though someone else is coming to install them. When the day that the blinds are scheduled to be installed comes with a window of 12-4pm, the guy calls to say he's running behind and is likely to come between 5-6. Finally the guy cancels at 4:38 after waiting all day for installation! Worst experience and customer service we've had! read more

Plastic on end of pull cord for window shade broke. Blinds to Go refuses to order replacement piece. Store claims only way to get it replaced is to remove the entire window shade from window, send it back to factory to replace a piece of broken plastic at end of pull cord. read more

If I could give this store ZERO stars I would. Customer service at this location is absolutely horrendous. They are completely uneducated in regards to their services and incredibly rude. This has been ongoing for months and still there has been no end result. Finally today I received a call back from the several phone calls and emails that have been brought to the attention of the customer service department located in Canada. Buyer beware! Go somewhere else! read more

I came into the store initially thinking I will have to do everything myself. Instead I was blown away with the exceptional customer service. I needed Vertical blinds and had no idea where to begin. However as soon as I walked in Leonora jumped to the rescue! Leonora was so helpful and was detailed in explaining the differences between their vertical blinds. Leonora was also great in interpreting my desires. I walked out such a happy customer - and officially made the Route 4 store my go-to store for blinds. read more

Too bad I can't give NO STARS! An order was left on the porch of the place where I work. Problem is that the order is not ours. The address is not ours. The address isn't anyone's! The label (from Blinds to Go) is incomplete. There is partially illegible writing on a FedEx label. (That is FedEx's doing!) I called Blinds to Go to tell them about the misdelivery. They were going to call the purchaser to come and get the rather bulky package. Nothing happened. I called the next day. Nothing happened. I called an left a message to have the package picked up because I don't want to be responsible. No one returned my call. I called again, and the person on the phone suggested that I might take the package to the correct address. "It's not that far!" As if I would trust them. I am not a delivery person for Blinds to Go. I can't believe this. At this point, I just want to leave the package (two long boxes taped together) on the street. I don't know which is worse in this situation - Blinds to Go, or FedEx! What a mess! read more

I purchased blinds for 6 windows and paid for installation as well. The valances needed several repairs and now 2 blinds do not function properly with one having a frayed edge. I was told I must either uninstall them my self or PAY for their installer to come and pick them up for repair. I've already paid product and for installation. Must I also pay for them to be taken down for repair? This is wrong. I would never purchase anything here again and will warn friends and family. They are the worst!!!!!!!! read more

Awful service...Despite lousy Showroom service, the manager contacted me after the initial review and convinced me to set up a meeting with a shop at home rep.... We agreed on a price ...It took forever to get the product, all 4 of the electric shades have had issues at one time of another within the first 2 years ....Avoid this place at all costs , bad news read more

@Kimberly C it was at 101 E rt 4 in paramus according to my receipt. I have canceled my order