If I could rate them zero stars, I would I'm not sure how you don't even have enough money for a…read morerefund two days in a row you say the manager will go and get the cash and have it here the next day so we can return the items and get our money back but yet we come the very next day for 45 minute drive and the manager never went and got the extra cash from said bank. I've never heard of a corporate business having to go to the bank to get money for a return.

Flooring Depot has been a dream to work with. Bethany made choosing, scheduling, and communicating…read moreour installation effortless after having a not great experience with another 3rd party. The ease of working with Bethany was a weight lifted in a stressful time of balancing 2 major life events, one good and one bad (leading to the need to have the floor replaced in the first place). Highly recommend!!

I was really impressed with the cleaning of our carpets by Dave Sweeney of Sweeney Brothers! We…read moredropped off an area rug ahead of time at the business to be cleaned and it was returned the day day our carpets were cleaned. He did a great job on the carpets! I will use them again.

Very professional, super friendly and helpful. Can't recommend them enough! We've had all our…read morecarpets put in and cleaned by them.

The worst customer service experience ever. ..not just once but twice. Done with them. They lost…read moremy sale of an entire flexsteel living room set then again entire first floor of flooring. Terrible customer service. If you want excellent service & pricing stop at carpets plus color tile. & Martins furniture.

They installed many rooms of carpet in our house a few years ago. They said the carpet wouldn't…read moreshow foot steps, stains, wear, etc... not true. Every room they installed carpet in is now worn, shows every step, and wrinkled. We even had one room re-stretched and it wrinkled again. I saw a commercial saying their carpet had a life time warranty so I called. Ends up they only keep records for 7 years and we no longer had the paperwork. So much for the warranty. The employees weren't interested in making it right and were also quite rude. I'll never go back.

Terry and the install crew at Carpetsplus were amazing. Terry answered all our questions, making…read morerecommendations, and was great communicating options to us for the install. The install crew were so nice, professional, and ready to go. They even helped screwed in several screws in the underlayment to eliminate a floor squeak.

Very poor customer service. Provided the wrong color product and never even apologized. In fact,…read moreinstaller picked up while we were on vacation and installed. Carpets Plus said "we are just like Menards. Cash and carry. What happened with the product after picking up is not our problem. " So we have the wrong tile now installed because they didn't ensure it was correct. Zero concern for making it right for the customer. Never recommend.

We had a wonderful experience with Dale and his son. He got in quick and got out quick while doing…read morea wonderful job! Very friendly and professional. I had no worries giving them a key and just them letting me know when they were done. They did the whole house in a couple days and it looks fantastic! I highly recommend and would use again in another house. We live in Normal.

From the owner: I’m committed to providing you with the best services. No matter the size of the job, I guide my…read moreclients every step of the way and offer highly competitive rates. Please call or text instead of sending me a message. The message board is not monitored. Thank you! Delbert Trease

The installers showed up on time, worked quickly and rearranged their schedule to get my project…read moredone as quickly as possible. The carpet is beautiful and I am more than pleased with the installation!

I loved the ease of hiring tori county for our flooring. we were going to go with a big hardware…read morestore for this, but after having issues in the past , I wanted to know who I was actually hiring for the job. They came to measure, ordered & 2 weeks later my flooring was Installed. It was so much prettier than I could've ever imagined. The 2 guys who installed the flooring were very precise on making sure the lines were straight & very professional. I had a "sample of the flooring" I picked from the big hardware store - it was very low quality compared to the one I got. Same style, same color & brand just better quality! Tori county's price was very reasonable & id hire them again!

My experience with Overton Renovation Solutions has been largely with plasterboard ceilings damaged…read moreby water. They did excellent repairs that became invisible. A special repair was restoring a large painted wall design. All at a reasonable price.

Overton Renovation Solutions are the real deal! I had seen their work in person from working along…read moreside of them remodeling Biaggi's restaurants around the country. I knew when I saw how good of work they do that I wanted them to paint the exterior of our home They showed up on time, were very knowledgeable, respectful, and kept a clean jobsite. The end result was amazing. Our house looks amazing and I will be sure to recommend you guys to many more people! Thank you

We bought tile from Floor'd and can't say enough good things about our experience! The staff was…read morehelpful and available (but didn't hover) while we were browsing. The tile selection was more extensive than I was expecting, and our order came in so quickly. Prices were reasonable and in line with what we would've paid elsewhere. Super happy!

Bought carpet for whole house. Price was in line with everyone else, but when they came to install…read morecarpet added cost for removing some of the old carpet that they said they would take care of in the first place. I even told the installers that I would rip out old carpet while they started in a different location. They charged me an extra 500 to rip carpet out that I said I would get. Carpet quality was good. Installer's were great, but the owner of the company is an A**h**e! Not friendly or a fair negotiator. All he cares about is bilking you to make the most money so he can to pay for his toys and fancy house. Stay away from this company unless you want a surprise bill and a ripoff.

Been looking for area rugs at some of the local 'home goods box stores', not much luck, and…read morethinking maybe we should try local anyway, we headed to a local store (first)...designer kinda place, flooring etc...yikes on price...yes, some great area rugs, but no better quality than the box store, but two to three times the cost!?!...in comes Ron's. Next on list, Not in a location you'd think of as a busy retail location, but it was(again) local and why not try. As we pulled in, my wife was skeptical of what kind of selection they'd have as it 'looked' like a carpet (only) store, so probably no area rugs anyway. We meet Karen as we walk in, friendly, smiles, welcoming, really pretty cool lady. Not seeing any hanging area rugs, i reluctantly asked about area rugs and she/Karen threw us an answer I didn't expect..."we don't carry area rugs (per say) but we have a good selection of remnants you could choose and we would cut and finish for a custom area rug." Of course I thought this would be exspensive, right? SURPRISE, it was a little LESS than the box store!...AND for a very small bit more, we finished our scrap left (10' x 25") for a matching runner!?! We picked them up today and they are so awesome/beautiful! And, yes, we went back and ordered another for our basement rec room...UNBELIEVABLE!! Custom area rugs/high quality finishing/work, super friendly/smart staff, LOCAL business...WIN WIN WIN...area rugs, carpet, flooring...Try this place FIRST!

Have used Ron's in the past they are a great company to work with they are knowledgeable and have a…read moregreat selection. They are a family owned business that has a genuine interest in you. Would not use anyone else. The installers were great as well

I can't begin to thank these ppl enough for the excellent quality work they did in my foyer…read moreremoving and replacing tile that had been in there over 15 years. The original tile was put in without concrete board underneath So the grout lines cracked often And although I had the grout lines replaced, The tile needed to come out to be done right with new tile and grout!!! Bob the installer just finished and I am so thankful. The tile is beautiful, the workmanship is AAA and I will definitely continue shopping at Ralph's. My carpet is coming out next week and in the future I will find Carpet and have them install!!! Small family businesses are the place to go!!!! Thank you again!!!

After having a terrible experience with a competitor in Pekin, I called Ralph's to see if they…read morecould repair some carpet damage so I could list my home. They were SO FRIENDLY. Ralph came IMMEDIATELY, and the damage was repaired the SAME DAY. I'm not saying that they can do that for everyone, but I know I won't go anywhere else!