I took my Subaru Crosstrek for detailing. Austin's did a fantastic job and I was impressed with the…read moreease of scheduling on the website. They made some suggestions for additional services but I didn't feel they were on a hard sell for additional services. Definitely will use them again.

From the owner: We can help guide you through your automotive detail questions with info on our products and…read moreservices tailored specifically for your vehicle. We are experts on a national level bringing our expertise to you in Central Illinois!

My family and I have been going to Bob Zook Autobody for years and we've used quite a few of their…read morevarious services from autobody work to mechanical work. They're always friendly and ready to get to work. Their mechanic, Jake, is top-notch. Their body work, whether just the daily nicks and bumps a car gets to accidents, is beautiful, and their detailing is top quality. I've never had a problem with them, except the one time recently I wanted to pay in cash and they said they'd take it, but weren't set up to make change, so I relinquished the extra $0.87 as a tip. Tips and tricks: pay with a debit card to avoid the credit card processing fee.

Very pleased with the repair work done on my 2010 Ford Flex. I'd picked up a recap tire thrown by a…read moresemi and cracked the front bumper. I've seen repairs that were obvious -- staples, glue, etc. Zook's replaced the bumper for much less than I thought possible. They also repaired the frost damaged lift gate and fixed a few nasty scrapes on the passenger side. Everything was done at our convenience, and done quickly. Just the best in town.

I have come to this business many times over the years and notice when the college kids go back to…read moreschool the service takes a nose dive straight down! I just came from there. I waited 20min line. I watched as several vehicles ahead of me got their vehicles vacuumed and noticed the rugs were not being taken out and washed. None of them. I purchased the Imperial package. I expected my rugs to be washed not just vacuumed so I asked if the rug washer was broken. The man closest to me turned to me and said, "What?! What?! Are you questioning my methods on how to do my job?!" I replied, "I was simply asking if the rug washer was broken." He was rude and very upset I asked this question. I said it kindly and honestly. No sarcasm or tone in my voice. Then at the end of my service this is what I'm left with.

Paint on my suv has been scratched terribly. Unfortunately, there is nothing that can be done but…read morepeople should know that touchiness automatics are only acceptable to keep paint quality. I regret my decision to try this place.

Very nice young man! He did an awesome job at a reasonable price. Trustworthy, Punctual and…read morecourteous!! Will most definitely use his services again!!

From the owner: I am a precise detailer who takes their time to ensure that your vehicle is throughly cleaned,…read moreinside and out! I use top graded soaps and equipment for the best results possible! My business offers affordable prices and you won’t be disappointed!

I strongly advise against using this company. They completely ruined my truck. The roof wasn't…read moresealed properly, the paint job is terrible, and they installed a replacement headliner after burning the original one. The owner lied about the damage, and other employees confirmed the burning. They also broke my block heater, left wires hanging, and unnecessarily replaced the bumper. The truck is covered in overspray and black tar. They charged me for a window switch and rain guards that were never installed, and they reused a damaged headlight. The grill was damaged and poorly repaired, leaving the turn signal out of place. there is so much more, just to much to list. Please avoid this company to save yourself from a terrible experience.

My car was hit in the parking lot of Walmart. I searched for body shops in the area and didn't…read morefeel confident I would find one that I trusted to do excellent work and be affordable. After calling several shops, when I called for an estimate, I spoke with Justin and I knew then that I found an excellent shop! He was informative, honest, helpful, and professional! He also helped me with my insurance who was not very cooperative. They did an above and beyond excellent work!! They also offer a variety of detailed cleaning which I plan to have done. I was satisfied with the work and the overall experience from beginning to the end was priceless!! They even did a little cleaning in my car which was filthy! I highly recommend them!!

Find another shop!! I made an appointment with them and they canceled my appointment and…read morerescheduled my appointment without asking me if it worked. They didn't even give me a reason why nor did they return my emails or phone the day of my appointment. very unprofessional and very poorly run business. There's better out there guys!!!