BEWARE!!!! WOOD STOVE ENTHUSIASTS…read more.. After a long search in my area for an installer of a wood burning stove (purchased from a well known company) I found Hancock Chimney Service. All of the other companies would not install due to the fact the stove was not purchased from them.. Hancock would. Hancock Chimney charged $99 off the bat to come take a look, then they would send a quote. If I ok-ed this, the $99 would be taken off the total, otherwise you were out of luck - basically locked in. I was quoted $6,000. High end from my research. With obviously wanting the stove, I agreed to have them install. End of October 2022 was set for installation. They had called for the stove manual to be sent before installation, so it was HAND DELIVERED to them. Installation date was approaching and after many attempts to reach the installer to go over what I needed and when to expect the installer, I finally received a call TWO days beforehand. The installer ASSURED the 2 pieces I did not have (hearth & stove board) would not hold up the job. Morning of installation came and the two installers spent half the day measuring where to place the stove and looking in boxes of parts. They informed me that unforeseen parts were needed (couple elbows & straps). They were going to pick them up and return the next morning business as usual and get this thing installed!!! The office called the next morning.... $1,700 ADDITIONAL CHARGE, for the few pieces. That was the end of this disaster. Classic bait and switch.... To make this even more of a scam, they sent an invoice for $1,400??? WTF Having worked hard for a living, I understand paying the two workers for their time. But that is just unreasonable for what "labor" they did do (approx. 6 hours). They really expected me to pay a total of $1,499 for an incomplete job and a run-around. UNPROFESSIONAL! Shady company. Look elsewhere. Van I. Rockford, MI

Jason and crew showed up when promised and repaired our stone chimney exterior and replaced the…read moreinterior heat shield/liner. When they finished, you could not tell they had been here, except the chimney exterior looked great. Mortar joints repaired and sealed, an old ash door removed and replaced with a stone that matched the chimney. They're coming back to work on our driveway pillars next. Highly recommend Hancock Chimney Service.

Everything about my experience with Midtown Chimney Sweeps was prompt and professional. It was…read moreeasy setting up an appointment online, and I received a phone call within the hour confirming my services. George did a thorough job and cleaning. Most importantly he taught me how (new to wood burning fireplaces) how to have a safe fire and maintain a clean chimney. $200 is a lot of money, but now I know I won't burn down my house and have a fire in my beautiful fireplace.

Craig replaced the faulty crown on our chimney on our home in Holland. I have never been as pleased…read morewith any contractor as I am with work by Craig. Our chimney crown had been originally installed without expansion joint between crown and flue. When it cracked I had less knowledgeable chimney sweep co. put a sealer on crown, which failed. Craig removed and replaced crown with high psi compound, expansion joint, correct drip edges and flashing. Couldn't be happier.

Craig just finished doing a beautiful Virginia Ledgestone fireplace in our home. He was a joy to…read moredeal with, professional and hard working. He gave attention to every small detail and has a real ability to create an aesthetically pleasing look to your fireplace. I looked at many many pictures on pinterest before this project and our end result is stunning. The work exceeded all expectations and my husband and I are very particular.

If there was a big, fat ZERO, that would be our rating!!! We did read the negative reviews, but…read moresince we like to support local small businesses, we decided to give them a chance. BIG MISTAKE!!!! Do NOT, I repeat---DO NOT CALL THEM!!!! One of our chimney caps came loose in strong winds. Called and owner came out and gave an estimate of $250.00 to get up there and turn the cap back into place. We said ok. He said they would be back out on Tuesday to fix it. Workers came Tuesday to fix it-we thought. No!!! Instead we were charged $189.00 to have them run a camera up the shoot! Took no more than FIVE minutes. THEN we were given another quote of $1,523.00 to get up there and twist cap back into place!!!!!!!!! $1,523.00!!!!!!! We called the owner back and asked why they didn't fix the cap that day for the $250.00 quote he gave us?!!!! And I asked him why they charged us $189.00 for a 3-minute camera look. He -the OWNER-said he had no idea and that he would look at our file and get back to me!!!!!! Well----an ENTIRE MONTH later and we are still waiting!!!! We are out the ridiculous charge of 189.00 and our cap still isn't fixed!!!!!! Pathetic. We blame ourselves for not adhering to the negative comments. Don't make the same mistake!!!!

I requested an estimate in having my chimneys repaired knowing there was a possible cracked crown…read more 2 guys came out and looked only in house and did not look at roof. They mentioned that I would receive an estimate the next week and would include some possible gas inserts. I waited 2 weeks and then sent email to company of which the owner asked what city I am in. After that I did not receive any responses. I ended up calling and leaving at least 2 messages on phone of which they never called back. I finally gave up on them and told them in email that I would never recommend them to anyone of which I got a response to right away saying "Why?" Please do not use them if you are hoping for any response!

Jeff came out the day we called and were having trouble with our dryer vent. He cleaned out the…read morevent and spent some extra time fixing a gap in the vent which has never really worked right. Our dryer works great now and the best part is we don't have to worry about burning down the house when we dry our clothes.

I had them out to clean my dryer vent in 2016. It took 3 visits before they had the right equipment…read moreto get the job done (ladder was too short on the second visit). They then handed me a bill for $50 more than I was quoted and said it was because of the multiple trips! I paid the bill within 30 days because I didn't want a late fee to tack on and then a new bill arrived for the original quote. I called to get the difference back and they have never paid me back. They keep saying someone will call me back from accounting. To add onto the frustration, I had the same issue with my vent not even 8 months later...

Bill serviced our wood stove. Very nice and knowledgeable man and best customer service we've…read moreexperienced in a long time.

From the owner: We clean chimneys, repair and/or replace cracked and damaged chimney crowns, sell and install…read morechimney caps, and we also offer video inspection and evaluation services. We serve Mid and Western Michigan-Including but not limited to: Kent, Montcalm and Ionia counties.