I bought a washer from this store in May. He said upon delivering it that he'd do me a favor and…read moreonly take $100 when it was supposed to be $115. However, soon as started using, saw water in the floor. Took the panel off and saw water flooding from an area. An independent repair tech came and fixed that part after they got my name and address right. Had sent him to someone else. But then still saw water, but not from that part. I've called and texted, Facebook messaged many times to no avail. I cannot get him to get out here and fix it. If I had a truck, I'd load it up and deliver it to his door so he couldn't get in the store. This is terrible business. They don't know the customers they sell to or are very organized. I so wish I'd never gave him my money. Takes advantage of people that don't have much money with many options. :(

Sometimes around May 2015, I bought a pair of laundry machine & dryer. It is work good for the…read morefirst few weeks. As per agreement their warranty is good for 90 days. So, I called their office (Anthony) to make a complain about the machine. So they came to check it out but not fix properly. The same problem happen again in the next few weeks. I called again and they gave me the schedule. Few times schedule but nobody ever come. So, I remind them that my warranty is almost up and I made the appointment more than 5x but no one ever show up. The office start gave me hard times & asking me $75 for visit. I explain to them I have the records of called them but no one ever come. They said it doesn't matter bcoz the warranty is up so I have to pay. So, I sell cheap my laundry & dryer to someone that able to repair the problem. I bought brand new machine from Home Depot. Lesson learn that I never ever buy machine from this company anymore. Today my sister looking use machine and wanna to buy from here and I said don't go there you will regret of their quality & services. So, please don't waste your money to deal with this kind people. It is just like a scam business selling equipment, after get your money they will disappear unless you pay more money. I don't trust their establishment. Period!

Response is quick usually next day or 2, takes care to complete work to customers satisfactionread more

My experience with this company was outstanding. he advised me to not repair my refrigerator as it…read morewouldn't be warranted and parts would have been a third or more of a comparable model. Not only that, he called later and had, without my asking, found a comparable model at Lowe's that was on sale. I appreciate this kind of honesty and decency as it is not very common.

He popped the cover off my ice maker and said "ice maker's bad, I can't fix it" and that was that…read more He spent far longer trying to brag about the history of how he built the company than talking about my ice maker. Couldn't give me any specifics other than "your ice maker's bad" and, when pressed for more detail, "It's not harvesting". When I asked what part/piece was bad, he replied "your ice maker. It's bad". I'm fairly confident this joker has never seen an icemaker in his life and had no idea what he was doing. Then he tried to charge me more than I was quoted over the phone. I'm out $95 and I still have no ice. They're thieves.

From the owner: Striving to be your choice for appliance repair service in the Tri-cities and surrounding areas…read more Sending an experienced and respectful appliance expert technician to your home. It is our goal that our visit is a memorable one, and hope to feel like a good neighbor in your home. Locally owned and operated, we are just a phone call away to ensure you have a reliable appliance and a trustworthy technician. Working on all domestic appliances from brands like Whirlpool, Frigidaire, LG, Samsung, Amana, GE, Hotpoint, Bosch, Jennair, and many others.

I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Scott responded quickly to our service request. He asked ahead for the make and model of the…read moredishwasher and came equipped to make the repair. Reasonable rate! He was very friendly and professional. We will contact Century Plus Appliance Repair for future needs.

We have been a customer of First American for 10 years and AAS HVACR serviced our house a couple of…read moretimes. Unfortunately this time their service was poor. Let 3 messages last week to ask a question and no return. Today paid them $208 for a line modification and since they were not able to fix the outside unit asked to check the attack and although I asked them to be careful, one of their young employee was not careful and had his feet through your ceiling. I am glad that he is okay but instead of wait to talk with me they just drove off and after call twice and ask to talk with the owner have received an unreasonable email. I try to support local firms but this type of pos sale is extremely poor. Waiting now for first American claim resolution, but based on that management style I do not want this company in my house anymore.

If you want to freeze to death when your heat is broken call AAA. 7 days and two times out and my…read moreheat is still not working. It did work for an hour when they came the second time. When I asked them to come back they said they could not show favortism and would be next available. I can assure I have not received any favortism. Also, they cannot seem to give me a time. They are rude, condescending and incompetent. It is impossible to speak to a person. They are quick to send rude and nasty texts but will not give their name. The text number is 423-251-2442.

I was there on December 22 2024 was going to purchase Christmas decorations. The sign said all…read moreChristmas was 75% off. When I checked out two items was only 50% off. The cashier said to go to customer service. So went there explained that a floor employee told me that everything was 75% off. The customer service representative said not all was on sale and asked if I still wanted them. I said no got my refund. I will never shop there again. The company should honor their sale and not let two different employees tell the customers different things.

I have been done so wrong by this company that I wonder how they are still in business, I paid…read more$15,000 for a fence and driveway gate included but did not get the gate they said they didn't install gates but they did install a small one. I had to take out a loan and hire another company to buy and install the gate. I was done so wrong and I was 83 years old at that time. However I did buy a kitchen stove from them since then and the deliverers skinned up my kitchen linoleum and they would not do anything about it. The only reason they get my business is because I have a credit card with them and purchases have to be paid for before they will deliver.