thought I had a water line leak turned out to be a meter issue Nathaniel and the repair guy were great ,I notified Nathaniel around 10 this morning and the serviceman had the problem taken care of by 2, Again a BIG thanks! read more

Worst back woods utility company I've ever seen...charging us 180.00 next month for water saying we must have a leak...we just bought the house...house had inspection we been underneath house no leaks...nothing no exces water...so it make you wander what is exactly going on here...now mind you this utility company charges 25.00 if they come out to check and leak is on your side...she said they checked meter...husband lifted meter lid full of cobwebs. Nobody has checked this meter in a long time. I may have to go to the actual media with this crap. read more

The worst! I never got my statement and didn't notice (Dec.25 due date) in the middle of the deep freeze, they turned the water off after 2 days. No notice! Never late in 20 years! Plus a $50 late fee that they refuse to waive. I can not see how this is legal. I would pay more to go someplace else but when you have a monopoly I guess you're accountable to no one. Worst public utility I have ever dealt with. read more

They will turn off water in a neighborhood without letting residents know about a potential outage. this puts stress on appliances and other water using systems. How about a little courtesy? How about considering your clientele? This is what happens when there's a monopoly? read more

This water department will do anything possible to help you. If you have a water problem just go in and talk to them.

Okay so here's how it goes Blountville Utility District does not have a pay over the phone I'm a military veteran I got paid on the weekend the banks are closed they don't have a pay over the phone just like I said so how do you expect to pay other than a money order when the banks are closed if I could get some feedback from anyone that would be great they're great company although they have their downfall seems like everyone else I'm sorry I do not believe in stealing 50.00$ out of anyone's pocket. That's there way of getting you. Pay you're bill if you even can bef0re last day or you're pockets are being embezzled, that's truth. If anyone is up to go the the commission meeting on Thursday please message me. read more

Blountville Utility sent out a letter several months ago stating they would waive the cut off fee, late fee etc something to help people during Covid/ I don't remember the specific's and I tried to find the letter but it is lost in my house for now.. fast forward I am off work a month ago and I wake up to no water, thinking they are working on it and have shut it off LIKE THEY DO SO OFTEN I didn't get worried until I spoke with my neighbor and his was fine. I then called the water dept and they told me I had been disconnected for non payment so I asked what about the letter you all sent out about waiving all that and he stated that had ended the month prior and it was stated so on our last couple of bills. I asked twice if they had sent out another letter and he said no!! Then I thought of my daughters that work 12 hour shifts at the hospital and sure enough Theirs had been shout off as well. If I had not been off that day I would have come home from work with no water, no shower, no way to water my animals, and then my daughters that worked on the Covid unit would have had NO WATER to shower after working with COVID patients all day long because I was told if it was not paid along with the $50 reconnect fee by 5:30 it would be next day before water could be turned back on ( I spent my day off getting mine and my daughters water cut back on)... So in my opinion this was a money grab from the manager and or the board of Blountville Utility. How do you send a letter out telling people that something will be waived then stick a little tiny blurb on the bill telling them that has ended? Sounds fishy to me. Who the crap looks at every detail on their water bill every month.. most of us work and I look at what I owe, write and check and try to remember to drop it in the box..the only reason I knew they were doing something different was because it came in the from of a letter, in 30 plus years of living in this house I have never had my water cut off!!! Thanks a lot for all they help you gave your community by being shady and then cutting off their water and holding them hostage until you sucked an extra $50 PLUS FEES out of them.. I spoke too many people that day that had the same thing happen to them. This is no way to operate a business and from what I told the board is put in place by the Mayor.. Gonna pay a lot more attention come election time!!! read more

The manager, is a complete and total joke. Their policy is to charge $50.00 on top of your bill if it is not paid before the last day due. Just charge it-- not even a cutoff fee, just a padded extra late charge. I am single and struggle to meet my bills even working full time. I went to pay my bill today (and yes it was the last day but it's all I could do to pay it) and had just changed my checking account so I did not have a debit card or checks. I specifically went to the bank yesterday afternoon to draw out money to pay these people. I drive from Bristol to Johnson City for work daily and took off early to get to the bank to get money to pay them. I was going to get a money order on the way to pay it but nothing was open on the way to get one at 6:35 am (they open at 7:00 so they can have a long weekend). I pulled into their parking lot fifteen minutes early at 6:45 and found I didn't have anything but $100 cash (I was going to give them 50.00 on a 46.00 bill in an envelope in night deposit). I didn't realize I didn't have change so I literally sat in their parking lot waiting for them to open. FIFTEEN minutes I sat. The employees saw me as they went in. I was even parked between their cars as they pulled in. Right at 6:59 I pulled up to the window as the lady opened the shade. She told me I had to pay the extra 50.00 because it wasn't there before the opening of the business that day. I explained my situation and she looked back behind her to the manager questioning. He told her no I was to be charged. I begged not to be and told them why, etc. and that when I realized I didn't have the right change there was no place to go to get it that was close enough and that I didn't have the extra $50 to spare (I had been going to buy some groceries. Nope. He still said to charge me. I literally sat there with tears in my eyes because I was so upset. I left and I called the manager a bit later and asked why he made them charge me 50.00 as their bills are twice what Bristol TN charges to start with and I was there and they had seen me in the parking lot. He told me I didn't know what I was talking about (I was born and raised and lived in Bristol on my own for over 15 years and my bill with trash and sewer was NEVER over 26.00). Here they have their "cap" of 44.00 for a 1000 gallons monthly even if you use it or not ( which I never have in over 4 years). He said that they had compared prices with Kingsport, Johnson City and Bristol. He said I couldn't prove that they were cheaper. I told him that he had no compassion and he said that I didn't know what others were going through. Well, obviously he doesn't know what we, the customers are going through nor does he care. He even asked about my business and I told him that we surely did NOT charge someone for being there when we open and had been sitting in the parking lot and furthermore we did not charge almost double what other businesses are charging. This is ridiculous. A ridiculous policy made to take more money from the customer who has NO other choice but to use their expensive service with a clown for a manager. He was totally unfeeling, rude and silly. He needs to find out his facts before he quotes what others charge. I asked a woman who works with me who lives in Kingsport with a family of 4 and hers is never over 30. Others charge reconnect fees NOT 50.00 in addition to a late fee if you make the mistake of not having a check card or check or correct amount to pay them. Totally horrible, horrible customer service. I'm sure that that little "manager" enjoys his nice little bonuses he collects from us poor people who live from one paycheck to the next. read more

I have lived in Blountville for 40 years. I have NEVER been so disgusted at any business there as I am at this moment. like many others I waited till the last day to pay my water bill (that is on me) and although I called them at 8am which is what time I thought they opened I had to pay their "late fee". I was told by the manager that they decided to make it fair to everyone so now they charge this outrageous 50.00 fee if your payment is not in their hands before 7am on the last day to pay. I should have put it in the night box over the weekend so that's on me to. here is why I am so upset with this company... this man said to me "I (not the company but I) spent 7000.00 to send out letters that people don't even look at telling them this was the new policy. I don't remember ever getting anything like this. then he said I just got off the phone with a VETERAN and I told him to call the V A center or the community chest but I wasn't waving the fee for him either. this man has no soul. I told him he was taking from my family although he didn't care in the least. well all I can say is Karma will come right back to you and I hope you remember at the least the man that served our country for your freedom but you couldn't wave a STUPID fee for on 4/29/2019. May God have mercy on your black cold heart Mr Manager. read more