To whoever is thinking of buying anything from joybird- DO NOT…read more Just got my couch, the pieces of the couch don't match. Absolute garbage. And costumer service is awful.

We purchased the Colette Dresser from Joybird about four years ago and were initially very happy…read morewith it. The design was beautiful, and it felt like a quality piece. Unfortunately, our experience with Joybird's product durability and customer service has been disappointing. Recently, the ball bearings on the drawer runners rusted and fell off, making the drawers unusable. When we reached out to customer service--willing to pay for replacement parts--we were told that Joybird doesn't offer support or replacement parts for furniture older than six months. No repair options, no parts for purchase--just nothing. For a $2,000 dresser, that's unacceptable. Furniture at this price point should be built to last, and if issues arise, there should be a way to fix them. Unfortunately, Joybird seems more focused on selling new pieces than supporting their existing customers. If you're considering buying from them, be aware that if anything goes wrong after six months, you're on your own.

Update to the below: the delivery service was just as great as the shopping service! Our sofa bed…read morearrived one month early (the unicorn of furniture delivery stories) and was able to schedule the delivery within days. They gave me a 10am-2pm window, let me know they were 15 min away when I called to ask about status (I had to call bc I had a last minute meeting come up and had to step away), delivered the sofa at around 11am and were in and out in 5-10 min. Great service all around! The sofa bed looks great and is very comfortable. Thank you, Calligaris!

Never got what I ordered and still haven't gotten my refund. The rep no longer works there and no…read moreone can help me

I saw a chair by Jori I liked at the Resource Furniture display at Palm Springs Modernism week. I…read morespent a couple months thinking about it and went to the Resource Furniture on 3rd to order it. They carry the Jori line but the salesperson did not seem to anything about Jori chairs or what the options were. I ordered it based on the fabric samples they had and I must say I am happy with it. But I will say, based on my research, their markup is VERY high- especially for the service I received. The delivery went smoothly but you would think for the price I paid the salesperson would call after to ensure I was satisfied. When I sent her an email to find out the delivery date, she did not even acknowledge my email. Someone else contacted me about delivery. I am happy with the chair but won't be shopping there again.

avoid resource furniture! resource furniture moved our bed three times. the quality of the…read morecushions are poor. resource furniture refuses to honor their "lifetime guarantee." my advice is shop around. there are cheaper better made products being made. resource furniture can not be trusted! check out the pictures i posted. learn from my mistake.

I've had three Carlyle sleeper sofas and the quality is very high and the sofas lasted a very long…read moretime. I've had some very good sales people and one time a guy who seemed drunk. Overall had a very good experience with Carlyle.

This is my third Carlyle sleeper I've purchased. One for my lake house in Vermont and two for my NY…read moreupper eastside apartment. Their craftsmanship, design, comfort and durability is exceptional. My wife and I are impressed with how long our sofas held up raising 3 children and having 2 dogs. The only drawback was 4 months lead time. However it was well worth the wait. We love our sofa!

I loved working with Carmen Caceres at Ethan Allen - New York. She is so knowledgeable and so…read morecharming and fun to work with. She is a really good salesperson and she kept in touch by text and answered my every question. She was never pushy and was sensitive to all my concerns and needs. She is unlike anyone I've ever dealt with at a store. And on top of it all, she's beautiful!

We purchased a sofa, two Caden chairs, a coffee table and two end tables in good faith. We also…read moreused a designer to be sure we were informed. We are older adults so wear is light. First the shark fin finish on the coffee table was delivered not showing the interesting wood grain (opaque) which WE HAD ASKED about several times and were shown floor samples and of a piece of furniture. No help to exchange. The shark fin surface of the wood on the coffee table and chairs does not wear well showing white seams months after use. The EA staff informed us that the protection program we purchased does not include wood only when we noticed wearing months after purchase. The only solution given was a furniture marker to continue to use several times a year as the white seams begin to show to cover up the flaws. As I continue to color my furniture several times a year, I am more frustrated that we trusted your company. This is not quality or service.

It's closed permanently so they could not help.me with the adjustable bed I purchased there 3 years…read moreago which now is not functioning

My husband and I had been putting off getting a new mattress for...years! With the pandemic going…read morestrong and spending too much time at home, it was finally time to up-level. We were nervous about making a big purchase during this scary time, but had an amazing experience thanks to Marsha. Thank you Marsha for your knowledge, guidance, and humor. Also shout out to the great delivery guys. We've never slept better.

Great experience having a patio cushion repaired and a new cover made. Excellent fabric choices,…read morequick delivery and incredibly pleasant and professional people! Recommend!

Waited six months for a sofa sleeper and chair to be reupholstered. Delay was blamed on the…read morematerial manufacturer, stating the material received was marked and not usable. Received rude text message follow-up responses for six months. Hired a moving company to pick up the furniture. Reupholstered chair and sofa were hard to sit on and marked. Donated the chair and sofa to charity. Writing this review to prevent another person from experiencing the same financial loss. No way to run a business.

Anthony was an excellent help in selecting a new mattress + pillows. He was very knowledgeable and…read morepatient; would highly recommend!

Anthony was a huge help - quick to show us exactly what we needed, help us decide and very patient…read moreas we went back and forth.