Dr. Ong is truly an angel! Her patience, serenity, level of care, and soothing demeanor are…read morephenomenal. This morning, my family had to say goodbye to our elderly, loving German Shepherd, Pi, whom we recently discovered had hemangiosarcoma, a fatal cancer. Leading up to the appointment, Dr. Ong was easily accessible for the initial booking and questions, even when we vacillated on whether to go through with the appointment at all. You simply can't beat having such privacy and intimacy during your pet's final moments at home. Dr. Ong was efficient and offered comfort for everyone involved, including our other surviving dog--who was a bit anxious and wary--before, during, and after the euthanization procedure. We couldn't ask for better care. The crematorium service was an added bonus to not have to worry about our beloved girl's remains being cared for. Thank you, Dr. Ong for your professionalism, commitment, and authentic love for animals!

Called to schedule and it was one of the coldest experiences and responses from Dr Ong. Just…read morecompletely emotionless. This is an emotional experience. I almost never write reviews. call someone else that gives a f*ck. Lap of Love was incredibly kind and warm throughout the entire call.

I can't say enough good things about Lap Of Love Houston. When it was time to say goodbye to our…read moresweet Sydney after 14 wonderful years, they gave us exactly what our family needed. The customer service team scheduled us right away so Sydney didn't have to suffer any longer than necessary. Dr. Vanessa came to our home, walked us through what to expect with real compassion, and never once rushed us. She gave us all the time we needed to say goodbye and was a steady, comforting presence through the hardest moments. She even followed up the next day with grief resources for our family. Sydney hated the vet, and letting her spend her final moments at home, in her own space, surrounded by us instead of stressed in a clinic, meant everything. Having used a traditional in-office hospice service with past pets, I can honestly say I'll never go back. This was so much better for Sydney and for us. I can't recommend Lap Of Love, and Dr. Vanessa especially, highly enough. Thank you for helping us give Sydney the peaceful goodbye she deserved.

They are absolutely the best! we wanted to give our pet the best going out experience possible and…read moreLap of Love made that happen. The vet was so caring and responsive to our feelings as well as to our pet.

I called Blue Pearl because I noticed my lab girl slowing down and I wanted to give her an option…read morethat wasn't the vet (because she always got stressed there and I wanted to give her a better experience). Blue Pearl came to my house and were so sweet and loving to her and came up with NOT a hospice plan but a long-term plan to balance meds/quality of life/ improvement where possible journey. They were also phenomenal in walking me through the plan and answering any questions. The vet had pointed out some concerns with her pain level and knee and asked me to get it xray-ed asap. Turns out it was bone cancer and it had spread everywhere. I contacted my primary vet at Blue Pearl and they gave me options for her and listened to my concerns...not to mention they were incredibly sympathetic to my dilemma of coming to terms of what was best for my girl in helping her not suffer. I had to let her go shortly after and they came and spent time with her and me and gave her treats and made sure she was happy and relieved. They called and checked in on me after and would chat about what an impression she made even if they short time they knew her. I can't recommend Blue Pearl enough - I would do this 1000x over because they were caring, thorough, available, and gave Leeloo the best care in the short time ahead had left. Sorry for the long sappy post but it was money well spent.

If you love your pet stay as far away from this organization as possible. They repeatedly failed to…read moredeliver the care that my dog needed during the last couple months of his life.

Our cat passed away around 4 p.m., and we had no idea what to do next. We didn't feel like doing…read moreanything, but since it was a holiday, we started searching because we weren't sure if any places were open or how to keep him cool. I came across this place and saw so many great reviews, so we called. They were very kind on the phone, and we decided to bring him in that same day. We selected a private plan with viewing. There was a large, peaceful waiting room, and we were able to see our cat and say goodbye until he went into the furnace. The staff were very gentle and professional. We were truly fortunate to find this place by chance. We ordered some memorial items as well. The paw and nose prints are so cute, and the fur keepsake in the jar is lovely. We really appreciate everything they did.

I cannot recommend this business based on my experience…read more I want to begin by acknowledging that the owner was professional and respectful throughout this situation. Unfortunately, my overall experience was negatively impacted by the handling of my case by the front desk staff. After my dog passed away, I was told I needed to complete a JotForm before the cremation process could begin. I informed the receptionist multiple times that I had never received the form and asked for it to be resent. During my first call, I was placed on hold for approximately 16 minutes and was assured it would be sent. By the following day, I still had not received it, so I called again. Rather than addressing the issue, the receptionist was dismissive, repeatedly interrupted me, and was unwilling to listen as I tried to explain that I had never received the form. After more than a week with no updates or communication regarding my dog's remains, I was informed that the cremation would no longer be performed and that I would need to retrieve my dog's body instead. As a grieving pet owner, I found this deeply distressing. After my dog's body had been in their care for over a week, I was faced with the possibility of having to identify and transport her remains myself. This is an experience no family should have to endure, particularly when the delay resulted from a communication breakdown outside of their control. Compassion, clear communication, and professionalism are especially important when families are coping with the loss of a beloved pet. While I appreciate the owner's professionalism, the lack of communication and the way this situation was handled by the front desk left me disappointed and added unnecessary emotional distress during an already difficult time.

I've never needed a emergency veterinary clinic before. I can honestly tell everyone who's ever…read morein need of one that this clinic -and everyone there-is absolutely amazing. My little cat was shot by some evil person in my neighborhood (who I'm actively hunting BTW). Luckily the pellet/bb/bullet didn't hit any vital organs and he's going to be okay. They got him back there immediately and ran an x-ray and took great care of the little guy. I hope I don't ever need to take him back but if ever I do, I have them saved in my favorites. If you guys happen to see my post, I just want to thank you again. Thank you SO MUCH!!

We had to bring our little Yorkie in for a midnight emergency visit, and we're so grateful for the…read morecare we received at VEG. Everyone was kind, compassionate, and reassuring during such a stressful night. They took great care of our baby and made us feel supported throughout the whole visit. Thank you to the entire team for being there when we needed you most. Highly recommend!

Found a stray cat in my backyard. He has adopted us a his forever family. Called the vet for a…read morecheckup. They were wonderful and very informative. Will continue to use them.

This is a wonderful vet! My cat wasn't convinced, but she doesn't like really anyone but me and…read moreher dog. I loved them. They got me an appointment right away and answered all my questions before the visit. Easy to contact, not crazy expensive, friendly and even came earlier than expected! I will definitely use again!

They truly care about the people they serve. Thank you for taking care of my sweet Baby Boy with…read morethe utmost dignity and care.

Treasured Paws made themselves available at the last minute, when I needed them most. I'll always…read morebe grateful for their kind, compassionate, & completely professional service. Their prices were very reasonable too. Would highly recommend.

Horrible Took my dog here due to an infection on her leg and…read moregot charged $1800 for surgery not including the $300 charge everyday for her bandage replacement.My dog passed away yesterday morning and I blame this place, she was fine until the bandage change the day before.They handed her to me and she was very weak.Don't get me started on the service because everyone here has the worst attitude as if they aren't scamming the hell out of people.Don't come here unless you want to spend more than 1k for nothing.

We took our 8-year old cat, Della there last Thursday after 2 visits to our normal vet clinic…read more Unfortunately they were unable to diagnose her and suggested she get ultrasound. The doctor who treated Della was kind, compassionate, and more importantly, honest with us. He said the outlook for her was not good and that we could hospitalize her, but there were no guarantees. Yes, it was very expensive, but it was necessary, and I thought they did a good job. Especially by being honest.

Not much is more difficult than losing a furry family member. Dr Jessica was extremely…read moreknowledgeable, caring and compassionate. She helped guide our journey and peaceful passing for our French Bulldog. Dr Jessica treated us all with kindness and provided time for us to understand the process and our options. Grateful to have expert care in the comfort of our home.

From the owner: Caring Hands Pet Hospice strives to provide pets and their families with the most comfortable,…read morefear-free, compassionate, and dignified end-of-life care, while honoring the human-animal bond. We will dedicate our lives to ensure that each voiceless animal charged in our care will have a voice, a translator, a prized fighter in their corner to protect them during their most vulnerable time. Each pet family’s wishes will be honored and they will be given the tools to best care for their terminally ill or aging pets. Most importantly, their ending days will be as pain-free and we will ensure each pet has a truly, beautiful (euthanasia = beautiful death), peaceful last day. Lastly, we swear to uphold our sworn veterinary oath, follow laws regarding veterinary practice, and continue to grow our knowledge in the ever-advancing field of veterinary medicine.

The best animal hospital ever with the best people and the best prices. If there is an emergency…read morethey will stop ( if they have to ) and tend to the emergency which is very helpful. They will let you know this as well so you aren't just waiting around. They have the calming pheromone in the rooms as well.

I'm incredibly disappointed to be writing this because, after more than 20 years as a pet owner, I…read moregenuinely thought I'd finally found a veterinary clinic that was compassionate, honest, and cared more about animals than maximizing charges. I rushed my 4-month-old Australian Shepherd puppy in because she was suddenly nauseous, shaking, could barely stand, and was struggling to keep her eyes open. To their credit, they got her in immediately, checked her vitals, and ran blood work to make sure there wasn't anything seriously wrong. I truly appreciated how quickly they acted. After the exam, they recommended an anti-nausea injection and subcutaneous fluids for dehydration. The total estimate was around $751. I didn't hesitate. When your puppy is sick, you don't question the bill--you just want them to get better. My disappointment came afterward. When it was time for the fluids, the technician told me, "She might yelp a bit, but she'll be fine." The reality was much different. As soon as the needle went in, my puppy panicked, cried, struggled, and even started bleeding. The technician stopped the procedure and said, "Okay, it's stressing her out too much. We just got a little in." I then asked if I would still be charged the full $135 for the fluids, despite only receiving a small portion of them. I was told yes because it was a flat fee regardless of how much fluid was actually administered. I explained that didn't seem fair. The response I received was, "The fluids are helpful, but they're not necessary, and it's causing her more stress. If you want, I can try injecting her again." That response completely changed how I felt about this clinic. If the fluids weren't necessary and the stress could outweigh the benefit, why wasn't that conversation had before the procedure? Instead, I was only told after my puppy had already gone through a traumatic experience and after I was informed I'd still be paying the full amount. As a pet owner, I was already scared and willing to pay whatever was necessary to help my puppy. That's exactly why transparency matters. I wasn't upset because veterinary care is expensive--I understand that it is. I was upset because I felt like I wasn't given the information needed to make an informed decision, and when the procedure couldn't even be completed, there was no attempt to be reasonable about the charge. Even a partial adjustment or simply waiving that fee would have shown compassion and goodwill. Instead, I left feeling like policies mattered more than the experience of a frightened puppy and an owner who trusted them. What makes this especially disappointing is that, until today, I would have enthusiastically recommended this clinic. They had earned my trust. Unfortunately, this experience made me question whether empathy truly comes before billing. I hope they reconsider how they communicate treatment recommendations and handle situations where procedures can't actually be completed.