*UPDATE - After posting this review I did receive a call back and they sent someone out to look at…read moreand address the issue. The technician they sent, Gary, was very professional and did a great job of explaining the system and the issue. If I could give less than one star I would. I just purchased my furnace less than a year ago and it quit working on one of the hottest days in Salt Lake. I called for service on Friday and was told that the soonest they would be able to get someone out would be Monday. Leaving me to either have to spend additional money that should be covered under warranty or wait until Monday with temperatures expected to be over 100 all weekend. Incredibly horrible customer service. I would definitely not recommend them to anyone as they will leave you to fend for yourself after giving them thousands of dollars for a new unit.

Daniel was extremely friendly and helpful! Will only have him do any work on our home from now on!read more

I have yet to have a service completed by this business, but I did request a free quote and he was…read morevery knowledgeable and kind. He seemed confident that he could do what I needed for less than the other quote I received. If I go back to the project again I would seriously consider having this business complete it.

I can't reply back to my other review. Please don't down play my experience by stating that Golden…read moreRule is a women owned business. To qualify as a women owned business, a company must be atleast 51% owned, controlled, operated and managed by one or more women. In Mark Paups own words on the Ryno podcast episode 216: I bought City Rule in 1999, a mom and pop plumbing company that was for sale alongside his wife and best friend Miranda. In 2007 they changed the name to Golden Rule. So a husband and wife bought it together. In looking over the staff, including board members, the ratio of women working there is around 15% female and 85% male. That is not the ratio i think of when I picture a woman owned and operated business. But if you want to quantify that as women owned, totally fine. But don't downgrade my experience. You're actually just proving it. I reached out via text and email and haven't received any response. Please let me know if you would like copies of those. As far as any refunds go, would you like to let me know where you sent that? I haven't received anything. Also if the GM (Aaron) was the 2nd guy that came here, I wouldn't know. He didn't come in. Only Jaxon came in. Please don't down play my experience with Golden Rule. I had a terrible experience. And your response made it worse.

My AC decided to die on me last week and these guys were amazing!…read more First of all I live in a gated community of townhomes and my unit is in the middle so access is not an easy task. Upon arrival these guys were friendly and very informative. They assessed the situation and let me know the fan in the unit had been completely destroyed by something getting into it. Both of my outdoor AC unit and the indoor funace/ac were 20 yrs old and not functioning well to begin with, then it started making a rattling sound and was super loud then it just stopped completely, which is the reason I called. Chase was very helpful showing me my different options and explaining the difference between them all, he offered the option of financing and helped me through the payment process and explained clearly when I asked about thier cancelation policy which was as simple as if you cancel then u are refunded your deposite in full no questions asked. The delivery of the unit was complicated as I am the middle unit in my complex so They brought in a crane and Regie helped the incredible operator direct it onto my back deck with no damage to my gutters and precision of placement, he put the new unit in place and had the old unit removed again by crane which is quite a task but such an amazing option to have especially in my situation. He also removed my old furnace/ac in the basement and brought all new equipment down for the following morning. He was a one man show on this job aside from the crane operator, I'm assuming because of the 4th of July the day before, and he crushed it!! The next day Todd and his partner showed up early and orked diligently and effectively! They we're able to come up with solutions with the thermostat and wiring that saved me some dry wall repair, which I greatly appreciate!! Overall my experience was very positive and I would highly recommend this company to anyone looking for an honest, reliable, and trustworthy team of employees and buisness!

Please disregard my previous 9 year old 5 star review…read more Something has changed with this company, IMHO, and not for the better. Several weeks ago I made an appointment for a general routine furnace and a/c inspection and service. They booked me for 6/18...I asked for an early morning appointment and was advised that the closest they could come would be an 0800 to 1100 window. Had not heard anything from them until 6/18 when I called them at 0900 to see if I was scheduled...they confirmed. At 0955 they texted me to advise the tech was running late but would be there shortly. I texted back and asked how many calls the tech had made that morning. I received no response. No one ever showed up. At 1100 I called to reschedule as I couldn't wait around any longer for them. They suggested that I not reschedule as they were several weeks out and couldn't get to me until il mid-August. I couldn't believe that...a long time customer who purchased a full system from them 9 years ago...who has had them service my system every year for both heating and cooling...and this is how they think they should solve a problem that they created. They have absolutely zero problem wasting customer time, and make absolutely no effort in trying to remedy a situation in favor of the customer. I told them that I was taking my business elsewhere. Maybe there has been a change in ownership and/or management, but whatever it is, I'm staying away from them...far away.

Recently remodeled my Kitchen and a bedroom. They were able to get it done quickly and it looked…read morevery professional. They're expensive, but they warranty their work and the quality seems to be top notch. Bill was very pleasant to work with. A+

Highly recommend. They have helped us multiple times with the most recent being upgrading outlets…read moreto three prong. Reasonable pricing, very clean and professional.

They did great work on my air conditioner, and the pricing was very reasonable…read more It's nice to have a small local company and not a big investment company. They were very nice to work with, and I would work with them again if I need more repairs in the future.

I requested basic residential electrical services. The soonest they could schedule me was 3 weeks…read moreout. They gave me a 3 hour window for the appt, and then informed me via text message 20 minutes before the end of the appt window that they had over-scheduled and wouldn't be able to make it. They wanted to me reschedule for another 3 hour window. Really wish I had known they aren't reliable so I could have scheduled with another company instead of waiting 3 weeks for them to no show. I would not recommend.

Tim was amazingly thorough when he came out to give an estimate. I had old knob and tube wiring…read morethat needed to be removed in a house I purchased and a number of other electrical work items I wanted done (ceilings lights, a back porch light, an outdoor socket). Tim actually screwed off the light switches and sockets to figure out which ones had old wiring. He had graph paper and drew out a blue print of my house marking where all the work needed to be done. He spent over an hour checking things and talking with me to ensure he knew exactly what all was needed. Scott and another guy came out to do the work. They were great and cleaned up each day. These guys are going to be slower to come out to give an estimate and slower to schedule, but if you can wait a bit, these are the best electricians in the SLC area.

Great service at a reasonable price. Workers were on time and professional. Thank you.read more

Great quality and value for their service requested. Easy to work with and answered all our…read morequestions.

Select Comfort is a reliable, professional, and quality driven company. Their crew has provided…read moreseasonal service for my home over the past few years, and I have always been completely satisfied. They just installed a new AC unit, and I was so very happy with the results. Dylan and Chewy were here all day, encountered a couple of unexpected hurdles, and worked through each one while informing me every step of the way - so important as a homeowner. They offered solutions and were willing to work with my preferences. I so appreciate good quality service and knowledgeable, experienced, and pleasant technicians. I refer them to anyone looking for a 'good' group to work with. Thanks again Select Comfort!

We used this company to replace our HVAC system this summer. The installation of the new dual fuel…read moresystem seemed to go well but when we got the final invoice we noticed that a different and smaller furnace was installed than the one on the bid. When we asked about this we were told that the one that was bid was too big for the space and that the smaller furnace would suffice for our home. This was done without any mention of the replacement to us and it appeared to be done so that the installers would not have to spend a little more time changing the ductwork. We hired an independent party to assess the size furnace needed for our home and he said that the one they installed was too small and would struggle to beat the home on really cold days. After we insisted that they make it right, they removed the small furnace and replaced it with the one in the bid. All seemed well until the weather got colder and we noticed that the system was not transitioning from the heat pump to the furnace. Long story short, they had not installed a heat sensor that is critical to the proper functioning of the system. They have corrected the problem and the system is now working well. So, this company has made good on what we had agreed to o. the bid but it took co side table effort on our part to get this to happen,