Called to get a tv diagnosed, set up for 8:00-9:00 am Confirmed appt the next day and was on schedule. Awaited til 9:30 no show. Called numerous times and no answer and unable to leave a message. They called at 11:30 saying they didn't have my number to call saying they're running late. Hmm... They wanted to reschedule, said ok how about Saturday, uh.. I don't work weekends. Guess they think they're time is more valuable. We're done here. Don't waste your time read more

I'll finish this review when the work is completed, but I have enough to start. My 7 month old Pioneer home theater receiver stopped functioning one day. I engaged Pioneer customer service and they agreed that it is a warranty repair. The only location for this work to be done is Blue Chip Electronics. Blue Chip has hours that would make a banker blush & customers hate. Close at 5:30 everyday except for Thursday and no weekend hours, even for drop off/pickup. Blue Chip is located in Anderson which is incredibly inconvenient for 90% of Cincinnati's population. The building smells like 38 cigarettes are kept perpetually lit in the ventilation system. Exactly what I want in my delicate electronics: smoke and ashes. I was told they won't be able to "get it on the bench until 3-5 days." Car-X repairs my car in under 4 hours. Blue Chip can't LOOK at something for days. Their Better Business Bureau rating is an F. That probably speaks the loudest. After dropping off my receiver, I promptly went to H.H. Greg to purchase a new one. Who knows what Blue Chip will end up doing to mine old one... Update: One week later, I receive a call. Receiver is fixed. I go on the only day which they have hours that permit working adults to patron their shop: Thursday. The office still smells like a cigarettocalypse. It's been fixed requring the highly time consuming and labor intensive miracle of "reset microchip." Nice job guys. It took you 7 days to punch in a reboot code. I upped the star rating to 2. They fixed the thing in under a month. I guess that's something. If they aren't doing free warranty work for you, I'd avoid at all costs. Slow, smelly, inconvenient & a BBB rating that only Amway would be jealous of. read more

So keep in mind, I dropped my electronic off 11/12/13, I finally got it today 12/3/13 after I showed up to pick it up and take it somewhere else. Turns out it was finished. No one ever called me once this entire time. I had to call once a week, every week and was consistently met with rude behavior. The estimates were continuously lengthened without my knowledge and was ridiculously priced. For them to hold onto my electronic for A MONTH when it was scheduled for 1-5 days, I got charged 65 dollars. Do not come here until management changes or they fire everyone there and start fresh. This is a shit-show of a place. This is literally the worst customer service experience I have ever had - and it takes a LOT to piss me off. The fact that I was coming to take back my product to take it ANYWHERE else is astounding to me. Shame on the people who work here. Shame on the owner for not giving enough of a shit to even look in on operations. read more

I don't usually carry a grudge but... I wrote this review for a different city based search site August 2010. Blue Chip Electronics has left such a bad taste in my mouth that I'm going to post it anew here on Yelp: I wish I could give them 0 stars. At first I was thrilled to find out that Pioneer had an authorized service center in the Cincinnati area. But Blue Chip sat on my receiver for over a week before even opening the box to determine that I needed an HDMI board they then sat on the replacement part for a couple weeks...which is fine... IF THEY WOULD HAVE REPAIRED MY RECEIVER. But they f@$$ed something up and now my receiver won't display any video through HDMI output. I'm dealing with Pioneer directly now and wish I didn't waste the past month on Blue Chip incompetence. If you have time to spare and don't mind if you have to take your stuff back time and time again before it gets fixed Blue Chip is for you. read more

Our Sharp room air conditioner stopped working immediately. Only Sharp service center within an hour was this place. Told it would take 10-14 business days for them to even look at it. It actually took 5 1/2 weeks for them to actually do anything with it. Eventually found out it was two broken wheels that caused water sensor to set off early. Had to call Sharp customer service to pressure them to get job done. Ridiculous to have to wait 6 weeks to replace 2 caster wheels. I could have done that in 5 minutes. Next time I would drive to the Dayton service center..... Now that it's October, we don't even need it! read more

our 1986 Sharp Microwave quit last week. They unloaded it from my truck (It is very heavy), every one was very friendly, and called with an estimate the next day. They had to order parts, and called today to say it was ready. The repair cost was very reasonable. They closed at 5 PM , but the lady said she would be working late, so I stopped by after work and there was a technician available to load the unit back into my truck. Service was great, everyone was very courteous and friendly. My thanks to this company. Steve S read more

I am shocked! shocked they are still in business. Let me share a past experience with Blue Chip: I wish I could give them 0 stars. At first I was thrilled to find out that Pioneer had an authorized service center in the Cincinnati area. But Blue Chip sat on my receiver for over a week before even opening the box to determine that I needed an HDMI board they then sat on the replacement part for a couple weeks...which is fine... IF THEY WOULD HAVE REPAIRED MY RECEIVER. But they f*$$ed something up and now my receiver won't display any video through HDMI output. I'm dealing with Pioneer directly now and wish I didn't waste the past month on Blue Chip incompetence. If you have time to spare and don't mind if you have to take your stuff back time and time again before it gets fixed Blue Chip is for you. P.S. Blue Chip provided me with their 0 star service years ago. I'm still going out of my way to warn people. read more