I cannot say enough good things about this dealership! We drove 4 hours round trip to buy our sxs…read morehere. They hands down beat every other dealer we talked to. Jordan was honest and honored the deal we made over the phone. When we got there, we had issues with our trailer and he went above and beyond to ensure we got our new toy home safely! And in the freezing cold I might add. Great job Crossroads! We will be back!

Great experience. Carmen and Travis were a great help with my bike purchase. Thanks Teamread more

Great, Fast and Professional service, came to DnD for a clutch, in and out less then two hours,…read morestaff was super friendl and very professional, was gonna popit with 4 and 3/4 stars but Joey showed me his ti**ies, so I gave it a five out of five

I just recently purchased a sport bike from these guys and I can't say enough about them. They were…read morevery cool and knowledgeable, there was no pressure to buy the bike, they even held the bike for me after another guy came in and offered them a bigger deposit than I had gave them. In my opinion you can't beat that. It speaks volume. The bike is awesome. The only thing I had to do was get on it and ride after I bought it. It came with a fresh service, new tires and brakes and the brakes flushed and bled. If you're looking for a nice used bike hit these guys up. Oh yeah these guys even rounded up food and supplies for the hard hit areas of western NC to help hurricane victims. What more needs to be said.

They are a very friendly company and they do great work. If you experience a problem after you…read moreleave, Robin (owner) will make it right.

I have been going to this location for many years now. Did not trust the previous owner and used…read moreonly a couple of times as a result. The new owner, and I don't really know when he acquired the business but about 12 years ago, has been honest and competent. I have been able to get almost all my service/tire needs completed here quickly.

They are friendly and everything I bought a three wheel mopad paid the down payment and all because…read moreit was new I didn't try it out or anything .it's been sitting in the yard ever since I bought it. It is so messed up it will not run and there's nothing I can do but pay for it because when I buy something I'll pay anyway I can't ruin my credit .I may could have made them fix it but I took it back they said it runs fine. I've already had it worked on it still doing the same thing it'll start skipping and then cut off .my son bought a old one for 350.00 and he's still riding it.i just wished they would do something. I don't want to fuss at them .they should take it back and get me another one. Would be the right thing to do. I got another year to pay for it.i just get a small check to live on. I'm 74 years old and had just got out of the hospital with covid and had rsv and pneumonia .I hope people don't feel bad towards me. I needed a ride.. .

The customer service was great, but there knowledge wasn't there. I had to get a new tire because…read morethe tire that they said the tread was still good had almost none.

Update June 21st Summary: They'll make things right…read more Just reach out if something sounds amiss. Here's what Happened since my Original post: Service Manager Jason reached out. I was pleasantly surprised as I was shocked they read Yelp. First, he owned everything showing he read my review for understanding. Phone lines were problematic but no excuse. McKenzie/Mackenzie is new and that's no excuse were his offerings. Second, bring it in and we'll get on top of things. Y'all that's the standard. ** Having paperwork done before our arrival and making things seamless is the WIN! - I had a conference call to get to and yes, work is always going. Third, he followed up when he hadn't heard from me but I'm not the one to text and drive or email and drive plus I'm always in the manual transmission so it's not smart to try it. At any rate, picked up family and got the email sent off with all our details. I was told to expect Jordan but he's back in the office so it could be done today. 4th, we arrived to Jordan being versed and aware. Another advisor also knew Jordan was the point of contact and pointed us in her way while explaining. My word, I wish every interaction could be like this for service Nowadays. Anywhoo,we received a video and I didn't think much of it. Dealers have been texting since 2014 in my experience but this was the tech showing his work. They reached out to our limited warranty folks which I'd never advise to buy or pickup but new driver to a manual transmission made me say get that extended warranty. Anywhoo, I have them time to reach out and Jason followed up with details and his efforts. * Warranty folks have their process and won't do any work * Jason reached out to Subaru to see what they'd do. I followed up with my warranty folks and relayed what they told me which was essentially break down the engine (added costs) and then complete these steps and we shall do our part. Break down is $2600 so we opted out. I was holding out hope that Subaru would meet us half way/split the baby then I'd happily get the shortblock replacement ALAS another day and they said only 1k. We were charged for diagnostic then reduced it to $89. Shocked there was a charge as the dealer in Illinois didn't and we're bringing it under a warranty but to each their own. Consumption test done in January 2025 showed this thing is burning oil. I'm just a girl but yeah .. it's not on the ground and there's a fresh oil change but Concord didn't know this so they did their own homework and alas.... Little to no oil left and we just had an oil change the month prior. C'est la vié I was had on this used car purchase. In all things, they promptly respond to my emails. You can text or call so communication works here. I'm usually at work so text and email is best for me. I do wish they had an online process for paying and checking out. They are near a Walmart and Ollie's so more inside the city of Concord. Not right off 85. The Forester loaner wasn't clean but it's new so what could be bad or wrong about a 2025 anything. Of course, it's fully loaded which makes me itchy to get out of it ASAP to ensure I don't overspend on a new car with all the amenities. Stunned that Subaru didn't see the long picture as we are now shopping for a new car with AWD because yes.... We must still manage the Midwest winters. Their repair offer was nice just not sufficient if you're looking to keep loyalty and most Subaru owners are clicky-loyal. They got on top of the original repair needed and we got the numbers worked out. Think I was impressed with reading the Yelp review? Well, addressing the cost difference, that I didn't get in writing, for the repairs is another win In all, 1. Speak up. This place doesn't get offended or rude like some places 2. I wasn't offended with my Monday call just didn't trust what I was being hence why I gave 3 stars. 3. They should give notice to loaner folks to put up a dog cover or clean up after themselves. 4. Life is so much easier with helpful accountable people in jobs that they like and/or respect.

Salesman Brandon was great. Not pushy, very informative and completely honest. Service department…read morewas great as well for our first scheduled maintenance. HOWEVER, the General Manager was a total jerk. He should not be working for Subaru. He got on my case for turning off the rear collision system because we had a problem with it backing into our steep driveway. It would slam on the brakes and shut the engine off while I still in the road. He was so rude I traded-in my 2025 Outback just to get away from Subaru. No more Subaru of Concord for us again.

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

These guys have the best selection around. Great staff. And super helpful they always have events…read moregoing on.

There is no other place that gives you the utmost professionalism and values you as a customer!!…read moreThe service department is top notch!!

I have been to several shops in the area and finally found this one! This is the shop that is the…read morefastest and the most reasonably priced. They have never tried to upsell me or push any specific products, they just want to get you back on the road safely and quickly. Pike is the one you will find behind the front desk, he is super helpful and informative!

Great. Honest, Friendly service. I would definitely recommend. This was my first time there for…read moretires, and I will be back.