Where to begin? We all know the RV industry doesn't have the most sterling reputation, but this dealership managed to take things to the highest (read: lowest) level I've ever seen in 30 years of RV ownership. They were one of 3 dealerships in the country with the coach we had our eye on. I spoke with now-retired-salesman Jeff Close and was assured that everything was tippy-top before I fueled up the super C I'd be trading in, grabbed a buddy and drove the 600 miles (at no small expense) from California to Ogden. Upon my arrival, Jeff introduced himself and then -- I kid you not -- retired... as in fully-retired /ended his working years / terminated his career... FIVE minutes later. I now think that Blue Compass' failure to address the laundry list of factory defects which proved to be all-too-visible on the 2024 coach weren't of great concern to ANYONE there, as "this poor schlub had incurred such time & expense in getting here, there's no way he'll make a stink or turn around and walk". You, dear reader, are welcomed to examine the photographs replete with bedroom TVs literally broken off the wall and hanging loose, and stair treads ripped to such extent that they were a safety hazard of the 2024 Inception 38DA that is still showing on their website (2 months) after the sale. But I digress. Given that my primary point of contact RETIRED five minutes after my arrival, I spent TWO DAYS chasing any personnel I could find to a) address my laundry list of factory defects, to b ) schedule some sort of walk-thru and to c) explain to me the $2000 PDI (as in Pre-Delivery INSPECTION) charge that they wouldn't budge on. Knowing the likelihood of actually getting a walk-thru was minimal, we opted to overnight in the unit in order to put the systems therein thru their paces. But guess what? You're not left with keys -- which I understand -- which pretty much renders testing leveling jacks / slides and anything/everything related to the chassis impossible. Hence, I didn't discover the leveling jack or slide issues until on the way home. Here it bears mention that the ONLY time we had the attention of any Blue Compass personnel was a) 10 minutes before closing time, at which point we were told that we needed to finish transferring personal items from old to new coach, and b) when Brandon Snow, the finance guy, ceased mumbling thru the important details of the transaction to speak in totally-engaged, clear, concise & animated fashion about the warranty plan they were desperate to sell. I literally had to cut this pitbull or a hard-selling salesman off mid-sentence with a "Brandon! No!!!" shout. Infuriating. Where was that engagement when it... you know... actually served the customer rather than lining their own pockets? Everything you read here about their customer service in the myriad 1-star reviews here is patently true. They simply will not return phone calls, emails, texts. Melissa Wick sounds all-too-helpful as a customer liaison, but appears wholly incapable of convincing GM Robbie Jensen to do the decent, proper thing, and reach out -- service-after-the-sale-style -- to a dissatisfied customer. So why did I then take a flawed coach anyway? Because -- get this -- I was told they'd been in correspondence with a Blue Compass RV dealership in nearby Reno, and that Reno Blue Compass RV would be "more than happy to mollycoddle me with exemplary, first-rate, customer-oriented service upon my arrival home". Fancy a little wager on how that worked out ?!? Fancy a little wager on whether ANYONE at Reno Blue Compass had heard ANYTHING about any of this? Fancy a little wager on whether Reno Blue Compass even has anything to do with motorhomes, rather than being a strictly trailer-oriented RV dealership/service center? No, I wouldn't take that bet either. So then. A lengthy 'review' to be sure. But then it just may save the next poor schlub from the foul, foul (foul) taste in one's mouth that dealing with Blue Compass RV in Marriott-Slater will undoubtedly bring. Avoid this business at all costs. p.s. LOVE the motorhome. Pity my enjoyment is marred by the deplorable treatment which rankles to this day. read more

If you have EVER had any reservations about Blue Compass RV in Ogden Utah in the past I want to assure you things have changed and encourage you to give this company another try for sales, service, storage or any need you may have. I didn't buy my motorhome from Blue Compass in Ogden. I bought it from Blue Compass in Texas and both branches really were amazing. I have 3 people in Ogden Utah that need to be recognized and a company as a whole. Megan (BEST EVER) who ALWAYS ALWAYS kept me in the loop on what is going on. I never once felt like I wasn't heard or she wasn't kicking A#@ and taking names getting everything taken care of. When she said come by and it will be done....It was... Chase who went above and beyond making sure the warranty company kept their word. I know both Chase and Megan were on the phone forever ensuring we got what was ours and I want to thank them for saving us a TON of money. And what can I say about Sage who honestly was also so amazing I can't say how much I appreciate this guy. Long story short many people had tried to resolve an on demand water heater problem in our shower. We have a 2023 Dynamax Isata 3 and we had been told just take your shower as it is there is nothing we can do. It was just a lukewarm and awful. It was the one thing we would change on our MH. Sage would NOT GIVE UP. He just kept going when everyone else including Truma the water heater company said "it is what it is". He thought outside of the box and now there is nothing we would change. No joke....We now have an amazing shower that makes us feel like we are in a spa every time we use it. I was an admin for a very large finance company and if I wasn't retired I'd poach them in a second. These 3 employees completely changed not just our opinion of Blue Compass but our opinion about our Dynamax motorhome. Thank you all for everything you have done for us. It does not go unnoticed!! I won't be going anywhere else for our RV needs!! read more

BUYER BEWARE!!!!!!! Purchased a Used Fifth Wheel Travel Trailer on 11/17/23. I will admit I had every opportunity to walk away from this sale with the loss of a $1500 deposit that the dealership said was non refundable, the deposit was made against my better judgement. First inspection of the RV after deposit was made over the phone showed multiple flaws with the unit and I was willing to allow the dealership to make the necessary repairs before pickup date. On the pickup date our inspection showed the repairs were not completed as promised and our deposit was at risk of loss if we did not allow them to try and make the necessary repairs on the pickup day. The walkthrough technician was extremely frustrated with my requests and continually slammed the plastic refrigerator door and told me to use "Man Strength" if I wanted it closed, it was clearly broken. This experience was terrible and a show of poor customer service. After all day in the dealership we opted to take the unit as it was as to not forfeit our deposit. Fast forward 24 hours and the problems started to show face. Stereo not working for more than 5 minutes, Hot Water Heater not working after Tech De-Winterized the unit, Refrigerator making loud sounds, and the worst was the faulty landing gear collapsing and causing major damage to the RV. After multiple phone calls and emails I was eventually told these problems were all mine and the dealership wanted nothing to do with assisting in any of the problems that arose, they did offer to give a quote to fix the damage done by their faulty RV. As it stands this RV is currently stuck on the back of my truck and can not be removed as the landing gear is completely broken. As a buyer I would be cautioned against doing business with this company as their values are clearly those of profit and nothing more. Mark my words, you WILL REGRET purchasing anything from this company and they will not stand behind anything they promise. You have been warned. read more

We have purchased several Recreational Vehicles from Sierra R.V. over the last 8 years, both new and used, Sierra R.V. has a very knowledgeable staff when it comes to sales and service, they take the time that is needed to talk with the manufacturers and learn about the product that they are selling. We have a large family and Sierra R.V. is very dedicated to customer service and keeping their customers happy, they listen to the customers needs and wants and then point you in that direction, they do not try to sell you something that you don't want, they do not run around like they are lost and try to find something to sell you. The lot is laid out well, with plenty of room to open up the R.V.s so you can get a good look and feel for what you want. The parts department has always been very helpful finding the right part or to order it, if it was not available in the store. We have not had much service done on any of our equipment, but the service department was always very easy to work with when we did. The owners of Sierra R.V. spend a lot of time making everyone feel welcome and comfortable, and do all they can to assist in a sale, or they will just talk and give you information, they do not put pressure on you to buy. We are very grateful for our experiences at Sierra R.V. over the years, and to the Owners and their staff, We will never shop any other place for our Recreational needs Thank You, Sierra R.V. read more

Blue Compass RV's recent actions at their Marriott Slaterville, Utah Store have raised significant concerns regarding their business ethics. On October 25, 2023, the company terminated approximately 35 employees, leaving them without a severance package or even the payout of their accrued and earned PTO. This decision disproportionately impacted employees, many of whom were over 60 years old and had dedicated over a decade of their lives to the company. In the year leading up to this mass termination, the company systematically reduced commissions to a mere pittance, essentially starving its employees out of commissions by failing to invest in their RV inventory. Such actions reflect a disturbing level of dishonesty and moral bankruptcy within the organization. Shame on you. read more

Purchased my travel trailer here a little over two months ago and I really wish I wouldn't have.. I will not get into all of that at this time as the sales department promised me a fair price on the unit contingent on me writing a 5 star Google review. This review is for the service department. I brought my unit in for repairs that I was promised would begin the following week... It has been 2 months and yet nothing has been done with my unit. My timeline continues to be pushed back and not a wrench has been turned on my unit since I left it. Would recommend having servicing done at another location if you hope to see your unit back before the seasons change. read more

We purchased a new trailer last may, Road Warrior 429, nice trailer, everything we wanted, sales team was a little pushy, but we expected that. after our first trip we made a list of every thing that needed repaired. service department is outstanding, every item was addressed and repaired. I called today to schedule an appt for service for a sun screen not working, Ben got me the i needed, thank you. Great people. Happy customers read more

We just bought a 5th wheel Astoria and we love it. I recommend Sierra Rv to buy a trailer there they have great service. Jim and Chris work with us and they were great. Service department was great they help us so much they go thru everything before you buy it and they make sure your happy before you leave with your trailer. Please go see them you will be happy with there service. Jennie Olson read more

Great service, We bought a new Road Warrior 429 in may. They went over everything, We found a few problems. Ben in service took very good care of us. They were very happy to repair everything. I am also in the service business. sometimes its hard to please everyone on every issue. Thank you to the awesome sales staff, and service department. read more

this place sucks!!! there are many others, please save your dollars and hassle.. thay have no accountability and are only concerned with the dollars, after contract signed you are no body.. thank you for reading please do not waste your time with there bs, there are still business that care for there customers.. safe travels read more

So I cannot stress this enough, their sales department is the worst I've ever experienced. Do not sign anything, these guys are out for blood. read more

They were not very honest in their dealings with us. I would not recommend them to anyone. They reminded me of typical used car salesmen.