From the start of the pool project Don sales person was outstanding!!!! Walked us through the design and quite the design it was!! His expert knowledge on the process was easy to understand throughout the project. The construction team was outstanding to work with. The front office folks are always professional, courteous, and could answer my questions in real-time or connect me to the right person to answer any/all questions. Blue Haven's Service Department has been great to work with over the past year Sara, Todd, and the entire service team. The owner Mark has reached out to me several times throughout the project asking is there any concerns/questions. Blue Haven has built our dream pool and it has been is several publications and a few more this Fall. Recommend Highly!!!! read more

Initial meeting and install was great. Get to us sooner than expected pool was operational by April of 2024. We had Blue Haven back to close our pool for the year and the employees doing so were extremely rude to my wife and I. We just shrugged it off and had them re open the pool to learn it was not shut down properly and our pool heater that is imperative to using the pool in the early months of the year was broken due to this process. After months of fighting someone finally came out to determine that it was broken beyond repair and it would need to be replaced. They did replace it and we lost half of a season in this process. We sold this home. In doing so we learned the fence Blue Haven who worked with a sub contractor to install as a requirement of having the pool was installed outside of our property line. I immediately reached out to Don about this. His response was that they went of the plot plan that we gave him that was supplied by the county and did not do a survey because previous customers did not like to pay for it to understand where the fence legally needed to be placed. Due to this we were on our own to resolve this matter. This cost our family 1800 dollars.I simply asked Don during this conversation who I should have our legal representation to reach out to at Blue Haven and his response was "it'll cost a lot more for an attorney than it would to move your fence back in Barret. Quite a bit more, but you can have them reach out to Blu Haven." "In a whole lot more time. I told Ruben it was urgent because you're moving December 2 so he's gonna come pretty Quickly but I can tell him to hold off if you wanna get your attorney involved." My family and I feel violated and talked down to by this response when we simply wanted a resolution to a problem we did not cause. We were not given a choice to not have a survey completed and then were told by Blue Haven we were responsible for the cost of the error. 1800.00 read more

I would NOT recommend Blue Haven Pools and Spas (BHPS) and strongly encourage you to look elsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos. read more

They lied to us about when it would be finished. They dug last June and pool is still not finished. They say they have no control over when subcontractors will do the work for them. The worker who takes questions from customers and relays them to the construction manager is very nice but it's nearly impossible to talk to him. I did, once, after many, many calls and he said he actually didn't care if I was happy with their work or not. I was never able to speak to the salesman after the sale even though he always answered promptly before the sale. He snuck something into our contract that we never discussed. We had actually planned for the opposite and picked out the material while we were in his office across from the display. We were told it would be the same material as the display. They left trash everywhere. Everything that needed to be done after the pool was pebbled was only done because I bugged them about it. We chose to get a seat built into the wall of the deeper end and have a table there. The height of the seat makes the table at neck height. They put water in the pool last year but we weren't able to use it yet. Then they waited until after all of the leaves had fallen to close it, and they covered it with it full of leaves. They said they couldn't cover it earlier because they had to order the cover. They could have ordered the cover when they dug the hole. Our back sprinkler system had to be off during construction and we lost 2 trees that had been planted 2 years before. We have a dog and needed a temporary fence to keep her out of the construction area and away from the gaping hole in our fence that was made for their access. What they put up was essentially worthless and our dog got out multiple times and we had to hunt through the area around our house which is wooded without houses nearby. Terrible management!!!! Just use Baker Pool and be done with it. read more

Blue Haven Pools & Spas of St Louis built the most incredible pool & spa at our home. The staff In the office, all of the different crews that came to the house, every single person was amazing. They were thoughtful, kind, helpful, they worked incredibly hard and got our pool completed ahead of schedule!! It truly is a dream come true!! read more

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Great at making excuses. One of the best in the business. If you want a pool with the options you ordered, built on schedule, and great customer service, I'd suggest you call someone else! read more